Every review we hold for the Swale office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleExcellent communication and a kind staff. From the moment we met Julie, she was absolutely amazing. Genuine, knowledgeable, and kind. Told us everything we needed to know about the area and the things we were searching for. She made a special effort to reassure my son that everything he might have thought he would miss when he moved is actually there. It was a great experience! Thank you!
Kasia · 23 August 2025
Agent replied · 22 September 2025
Hi Kasia,
Thank you so much for your kind words. Your feedback truly means a lot to us.
We’re so pleased to hear that you had such a positive experience with Julie. She’s a valued member of our team, and it’s wonderful to hear that her knowledge, warmth, and genuine care came through so clearly during your visit. We’re especially glad she was able to help reassure your son. Moving can be a big step, and we’re thrilled she made it feel that bit easier for your family.
Wishing you all the best as you move forward, and please don’t hesitate to reach out if there’s anything else we can do to help.
Warm regards
The Miles & Barr Team
★★★★★ 5/5
TrustpilotBrilliant communication through out
Brilliant communication through out. It has been lovely to speak with Abigale and having such fast and effective response.
Gemma · 16 September 2026
Agent replied · 23 September 2026
Thank you for your wonderful feedback, Gemma. We are thrilled to hear that you experienced brilliant communication and effective support from Abigail. Our team is dedicated to providing professional and efficient service, and it's great to know we met your needs. If you have any further questions or need assistance, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotMiles and Barr were great in finding us a buyer so soon after a previous sale fell through twice!
Miles and Barr were great in finding us a buyer so soon after we put our flat on the market, even after we had previous buyers fall through and the disappointment that comes with that.
Phil · 28 May 2026
Agent replied · 22 June 2026
Thank you for sharing your experience, Phil. We're thrilled to hear that our team efficiently found you a buyer so quickly. We're glad Louise's professionalism and support made a positive impact. We appreciate your kind words about our local expertise and commitment to clear communication.
★★★★★ 4/5
TrustpilotOn the whole a good experience
Can not fault the start of the process, The Sales staff were brilliant, we felt they were honest and helpful, always coming back to us when we had questions. They didn't really have to sell our house as we were lucky enough to sell to our first viewer. We were not impressed by the, all be it, indirect pressure we had from their panel solicitors, despite our clearly stating we would not use them, they kept trying to get us to and labelling it as a 'mistake' if that is the case take note of our instruction that we are not using them the first time and do not continue to try and get us to sign up with panel solicitors.Once sold, although our Sales Progressor was very friendly and a nice person, we felt everything slipped from this point, we could rarely actually speak with her, we could always leave a message but she rarely called back, preferring it seemed, to email. She did eventually provide an adequate service and get things moving for us, but we felt only because we would not give up and continuously chased things.However, despite the disappointment of the after sale process, on the whole we had a good experience, the staff were all friendly and we can understand why M&B have a good reputation. We would definitely recommend them as they are, on the whole, very good at what they do.
Debra · 8 August 2024
★★★★★ 5/5
TrustpilotThe sales team were very helpful and…
The sales team were very helpful and friendly and during the sale period Denise the Miles and Barr liaison person kept us up to date with the progress, ie for the solicitors, surveys etc.
Ray · 28 May 2026
Agent replied · 22 June 2026
Thank you for sharing your wonderful experience, Ray. We're delighted to hear that our sales team provided helpful and friendly support. It's great to know that Denise, your sales progressor, kept you informed throughout the process
★★★★★ 4/5
TrustpilotWe were very impressed with Debbie…
We were very impressed with Debbie Mead's handling of our sale, particularly when an issue arose further down the chain as a result of the PM law saga. Debbie's input was invaluable and helped all parties swiftly find a resolution and move to completion.
Tom · 9 March 2026
Agent replied · 19 March 2026
Thank you for sharing your experience, Tom. We are glad to hear that Debbie's professional support was invaluable in resolving the issue. We apologise for any challenges you faced during the process with another solicitor within the chain but we are pleased to hear Debbie helped facilitate a solution and a new firm of solicitors.
★★★★★ 4/5
TrustpilotTake responsibility for your choice of solicitor
This is my second experience with M&B in 6 months. I was happy to go with them a second time, even happier that I didn't use the solictors that they regularly work with the second time around, but successfully worked with Girlings instead. It's true there are a few bolt-on costs for photos, ID checks, EPC rating, but we were made aware of them before signing the contract. Apart from a bit of a slow start when you're so keen to lock in an offer, the committed and longer term staff were always very helpful. Having worn Rebecca Gravener out with the previous sale, her help was less necessary this time. All the same, once again she was on the case before the rest of us every step of the way. Lynette also, charming and helpful when the buyers visited for a final view.
Nicky · 10 July 2024
★★★★★ 5/5
GoogleFrom the first day we viewed our to be home, we felt welcomed, supported and advised by the estate agents showing us around the property, to the sales agent managing us and our offer of the property. We were kept up to date with all information we needed to provide and the service was smooth and efficient. No query or question was too difficult and Miles and Barr were professional and sympathetic throughout. During the waiting process between our offer being accepted and the exchange we were kept up to date with the stage of the chain every fortnight before we had to ramp things up as we neared completion. Thank you Miles and Barr. A truly swift and easy service.
Emily Stickler was also amazing. As our sales progression link, she dealt with all queries so well and as first time buyers she made the process particularly simple keeping us informed of what to do and when and checking in on the forward chain. We couldn't have had such a smooth move without you Emily, thank you!
Carrie · 11 November 2021
Agent replied · 10 November 2024
Thank you for your kind comments, Carrie. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future please feel free to contact us. Mark, Customer Experience Manager
★★★★★ 5/5
TrustpilotMiles and Barr sold our property
Miles and Barr sold our property. It was a very difficult chain (not their fault!) but their sales progressor, Annie, was absolutely amazing. Kept in regular contact, always went above and beyond. Thank you so much.
Polly · 5 May 2026
Agent replied · 24 May 2026
We're so happy to hear that Annie's support made such a difference during a challenging chain. We appreciate your positive feedback and thank you for recognizing her dedication and hard work in selling your property.
★★★★★ 5/5
TrustpilotFrom start to finish Becky and her team…
From start to finish Becky and her team made it seamless
Mr · 14 October 2025
Agent replied · 17 October 2025
We're glad you found our team's service seamless from beginning to end, especially with Becky, your sales progressor. Thank you for your positive feedback; it means a lot to us.
★★★★★ 5/5
TrustpilotLouise is brilliant
Louise is brilliant. Always responds quickly, very practical when it comes to problem solving, proactive, and professional. Would not hesitate to use Miles & Barr again
Wendy · 12 March 2026
★★★★★ 5/5
GoogleWe’ve had a really positive experience with Miles and Barr Faversham. Fran Chudleigh showed us around a property this week. We did not feel rushed even though we spent a good 45 minutes looking round right at the end of the day. Fran was very friendly and welcoming. We loved the property so much and really hope we can proceed with it after we receive an offer on ours. Thank you Fran!
Rebecca · 11 October 2024
★★★★★ 5/5
TrustpilotVery pleased with the team at Miles and…
Very pleased with the team at Miles and Barr for recently selling my property.
Ben · 18 September 2026
Agent replied · 23 September 2026
Thank you for sharing your wonderful experience, Ben. We're thrilled to hear that our team provided you with professional support and clear communication throughout the process. It's great to know that our local expertise and integrity helped you achieve a successful sale. We truly appreciate your recommendation and wish you all the best in your new chapter
★★★★★ 5/5
TrustpilotThank goodness for Louise Daly!
The biggest thing that made our experience great was having the help of Louise Daly.
Bernadette · 11 September 2026
Agent replied · 23 September 2026
Thank you for sharing your experience, Bernadette. We apologise for the challenges you faced during the selling process. We're thrilled to hear that Louise provided such supportive and professional assistance throughout. Her dedication to keeping you updated and her empathy truly reflect our commitment to delivering customer value and a seamless experience
★★★★★ 5/5
TrustpilotDenise from Miles and Barr made our…
Denise from Miles and Barr made our home purchase smooth from start to finish. She was helpful, responsive, and reassuring throughout the process. Her professionalism, clear communication, and attention to detail gave us confidence.
Vishnu · 30 April 2026
Agent replied · 24 May 2026
We appreciate your kind words. We're happy to hear that your home buying experience was smooth, and that our team member was supportive, responsive, and helpful. We value your recommendation and are grateful for your feedback.
★★★★★ 3/5
TrustpilotInclusivity
I feel it was OK, glad to see I was included in all correspondence and not just sent to my sister, this made me feel involved in what has been a sad situation
Donna · 7 May 2026
Agent replied · 24 May 2026
We appreciate your feedback and are glad you felt included during this difficult time. It's important to us that everyone involved feels supported and informed.
★★★★★ 5/5
TrustpilotA skilled team helped us to a successful sale.
We appreciated how James and the team at Ashford helped to secure a buyer for our property at a price that was appropriate.
Michael · 18 March 2026
★★★★★ 5/5
TrustpilotEmily Stickler Miles &Barr
Emily provided regular updates on the progress of the sale. Her approach was always friendly and professional . It’s a pity Miles & Barr did not control the legal process 😀
James · 13 May 2026
Agent replied · 24 May 2026
We're so glad to hear about your positive experience with your sales progressor, Emily. We "hear" you on the legal process... it can be arduous at times! Thank you for leaving us a review
★★★★★ 5/5
GoogleHaving carefully considered various agents for my house sale, I am delighted that I chose Ryan Maudlin at Miles & Barr - Faversham! My property was under offer within two weeks, I was kept fully informed of progress at all times and received great support with finding my onward property. I have no hesitation in recommending Ryan - very professional and service with a smile. Thank you to Ryan and all staff at Miles and Barr Faversham - I certainly made the right choice 🥳
Karan · 14 April 2024
★★★★★ 5/5
TrustpilotHaving dealt with Miles & Barr I feel…
Having dealt with Miles & Barr I feel compelled to write this review.
Customer · 11 September 2026
Agent replied · 23 September 2026
Thank you for your wonderful feedback. We are thrilled to hear that you found our support to be professional and efficient. It’s great to know that Abi provided you with exceptional service. We truly value your business and are here to help whenever you need us.
★★★★★ 5/5
GoogleI hold Miles and Barr above all other agents. The key difference is trust for me. Even through difficult circumstances I have never felt that Miles and Barr weren't doing their best to get things done.
Special mention to Sam Rouse who has only increased this feeling of trust with his professionalism and efficiency.
Also, thanks to Russell at the Faversham branch for his honest and good advice at a difficult time.
Finally to Joe, Graham and Donna for processing through a pretty nightmarish sale that was difficult for all involved.
James · 11 November 2020
Agent replied · 10 November 2024
Many thanks for your 5* review James!
The team are delighted with your feedback and were glad to have been on hand to help with your sale!
Best wishes,
Miles & Barr
★★★★★ 5/5
TrustpilotA very professional approach with…
A very professional approach with regular updates from the informative and polite Emily Stickler.
Stephen · 2 September 2026
Agent replied · 23 September 2026
Thank you, Stephen, for your kind words about our professional support. We're delighted to hear that Emily provided you with regular updates and clear communication. Your recommendation means a lot to us. If you need anything further, please don't hesitate to reach out.
★★★★★ 5/5
TrustpilotMy house was on the market for a long…
My house was on the market for a long time before it was sold. Everyone at Miles & Barr were very supportive and did everything they could to help us get a sale. Scott was very helpful along with the rest of the team.The person who stood out the most was Debbie Mead the Sales Progressor. Debbie was amazing and worked tirelessly to get things sorted out for us. She was responsive and empathic towards our situation and was very knowledgeable about the whole selling process. She liaised with the solicitor and pushed them along when they were not completing things in a timely manner. Debbie made the whole process much easier for us and we trusted that she was always working to support us. Thank you Debbie.
Louise · 26 March 2024
★★★★★ 5/5
TrustpilotGreat service. Smooth process
Great service. Kept us informed all along. Always there to answer questions. Made the sale of house very smooth and staff were very helpful at the Margate branch.
Shas · 22 May 2026
Agent replied · 22 June 2026
Thank you for your wonderful feedback, Shas. We're delighted to hear that our team provided you with excellent support and kept you informed throughout the process. Our goal is to ensure a smooth experience, and it's great to know we achieved that for you. If you need anything else, please don't hesitate to reach out to us
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