Every review we hold for the Swale office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotReassuring Advisor during a 7 month sale
During a torturous 7 month sale, Emily Stickler was a constant reassuring advisor and voice of reason. Legalities aside, Miles and Barr team were courteous and efficient.
Helen · 21 July 2026
Agent replied · 10 October 2026
Thank you, Helen, for sharing your experience. We're delighted to hear that Emily provided constant support and reassurance during your sale, despite the process being challenging. We strive for efficiency and professionalism, and it's wonderful to know our team met your needs. If there's anything more we can do for you, please don't hesitate to reach out.
★★★★★ 5/5
TrustpilotSuperb experience
Superb experience, Jade was brilliant and kept me informed every step of the way
Lucy · 8 October 2026
Agent replied · 10 October 2026
Thank you for sharing your wonderful experience, Lucy. We're thrilled to hear that Jade provided brilliant support and kept you informed throughout. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotJade
Jade Eccott was amazing !! Went above and behind to support me as a first time buyer.
Among keeping me in the loop and guided me through
Donna · 8 July 2026
Agent replied · 10 October 2026
Thank you for sharing your wonderful experience, Donna. We're thrilled to hear that Jade provided exceptional support and kept you informed throughout your journey as a first-time buyer. We strive to deliver a seamless experience with professionalism and integrity. If you need anything further, please don't hesitate to reach out to us
★★★★★ 5/5
TrustpilotWhat an absolute legend Louise is!
What an absolute legend Louise is!! without here we 100% would not have got through this. thank you so so much x
Antony · 10 August 2026
Agent replied · 10 October 2026
Thank you for your kind words, Antony! We're thrilled to hear that Louise provided the support you needed. Our team is dedicated to delivering a seamless experience with integrity and professionalism. If you need anything else, please don't hesitate to reach out to us
★★★★★ 5/5
TrustpilotAs a first time buyer
As a first time buyer, I cannot fault Miles & Barr one bit. From point of viewing, all the way through to exchange I have felt supported, listened to, understood and well taken care of! For context, I have had a very difficult sale, that’s been going on for over 14 weeks that has caused blood/sweat/tears and sleepless nights! I was assigned Debbie Thwaites to my case and I have to say without her - I wouldn’t have got through it! Not only did she provide professional guidance & advice, she was emotionally supportive which was above all, the most important part to me. She listened when I needed to rant, she bigged me up when I needed a boost, she laughed when I needed cheering up, and was a shoulder to cry on! Debbie needs true recognition for her dedication to the role. Alongside this, I also had James Cussen step into the case and I couldn’t fault him either, he was extremely helpful, offering some really helpful guidance where suitable, very communicative, supportive, understanding and overall great. Honestly, without these 2 people I would’ve given up months ago. In addition to this, whenever I rung the Ashford office, I always had friendly voices answer the phone, which really helped & made a difference!! Miles & Barr really do care. I stand by that and will definitely coming back if I need to sell in the future!
Rachel · 29 May 2026
Agent replied · 22 June 2026
Thank you for sharing your experience, Rachel. We are delighted to know you felt supported and understood during your journey. It’s heartening to hear that Debbie and James provided you with the professional guidance and emotional support you needed. This is exactly the sort of service we strive to deliver. We truly appreciate your feedback and thank you for your very kind words. We would be honoured to help you again in the future!
★★★★★ 5/5
TrustpilotBecky White was always available and…
Becky White was always available and easy to contact with any queries or questions we had about the purchasing of our new house. Despite some of the unforeseen complications, Becky was on hand to ease any concerns we had and to make sure all parties responded as quickly as possible. Thanks Becky!
DJK · 16 December 2025
Agent replied · 22 December 2025
We're happy to hear that the purchase of your new house went smoothly. We appreciate that the availability and support you received from Becky, your sales progressor, eased your concerns. Thank you for your positive feedback!
★★★★★ 5/5
GoogleWe had Rhys Whittock, show us around a house we were looking to buy, which we have now had our offer accepted on. His knowledge of the property and the area was brilliant, any questions we asked he had answers too or made a note and got back to us with the information. After viewing other properties via different companies it’s just shows how well represented and how professional Rhys is. Would highly recommend.
Willow · 1 May 2025
Agent replied · 8 July 2025
Dear Willow,
Thank you so much for your wonderful message, and congratulations on having your offer accepted!
We’re so pleased to hear that Rhys made such a great impression and was able to support you throughout the process with both knowledge and professionalism. It’s always fantastic to hear how our team stands out, and we’ll be sure to share your kind words with him.
We wish you all the very best as you move forward with the purchase, and please don’t hesitate to reach out if there’s anything further we can help with.
Warm regards,
The Miles & Barr Team
★★★★★ 5/5
TrustpilotThe stewardship of our house purchase…
The stewardship of our house purchase was undertaken by Louise with diligence and integrity. We really appreciate how Louise went beyond our expectations to further the progress of our sale.
Lewis · 6 June 2026
Agent replied · 22 June 2026
Thank you for sharing your wonderful experience, Lewis. We're thrilled to hear that Louise, your sales progressor, provided such diligent and professional support during your house purchase. Our team strives to go above and beyond to ensure a seamless experience for our customers. We wish you all the best in your new home!
★★★★★ 5/5
TrustpilotHouse sale
We were kept updated with viewings and every stage of the sale. Very helpful staff and always at the end of the phone. Emily was first class keeping us up to date weekly
T · 14 May 2026
Agent replied · 24 May 2026
We're so pleased to hear our team kept you well-informed throughout your sale. Thank you for your kind feedback!
★★★★★ 5/5
TrustpilotA Great Maintenance Manager.
My Excellent Maintenance Manager.
Its been great having Madison Rowe as my Maintenance Manager over the last 3 years. She has been very business like and efficient, and quick to reply to any problems l have. She has a cheerful, friendly manner and its been a pleasure having her as my Maintenance Manager. She is definatly the best one l have had after a long association with Miles and Barr.
John · 30 July 2026
Agent replied · 10 October 2026
Thank you, John, for your wonderful feedback. We are thrilled to hear that Madison has provided you with such professional and efficient support. Her cheerful manner and quick responses truly reflect our commitment to putting people first. We appreciate your loyalty and look forward to continuing to deliver great customer value.
★★★★★ 5/5
TrustpilotDenise was very helpful during a long…
Denise was very helpful during a long and stressful exchange, I would recommend them. Progressor Abbie was also proactive and helpful whilst Denise was on annual leave.
Aaron · 25 June 2026
Agent replied · 10 October 2026
Thank you for sharing your experience, Aaron. We're delighted to hear that Denise and Abbie provided you with helpful support during a challenging time. We strive to deliver a seamless experience through our professional and proactive team. If you need anything further, please don't hesitate to reach out to us
★★★★★ 5/5
TrustpilotLouise Daly has been amazing with…
Louise Daly has been amazing with supporting me along the selling process. I would recommend Miles and Barr to other people as a result of the support I have received form Louise.
Alex · 19 May 2026
Agent replied · 22 June 2026
Thank you, Alex, for your kind words about the support you received. We're thrilled to hear that Louise provided amazing assistance during your selling process. Our team is dedicated to delivering a seamless experience with professionalism and local expertise. We appreciate your recommendation and look forward to helping others
★★★★★ 5/5
TrustpilotSale with Miles and Barr Herne Bay
We have just completed our property sale with Miles and Barr and have been really pleased with the service. Maddie and Reuben in the Herne Bay office have been fantastically helpful and Melissa in the progression team has gone above and beyond in making the sale happen (even assisting whilst on annual leave). We're incredibly grateful and would look to return if we were to sell again in the future.
Beth · 28 July 2026
Agent replied · 10 October 2026
Thank you for sharing your wonderful experience, Beth. We are thrilled to hear that Maddie, Reuben, and Melissa provided such fantastic support during your property sale. We look forward to assisting you again in the future if you decide to sell.
★★★★★ 4/5
GoogleThank you to all at Miles and Barr Faversham for cheerful and professional and support since March when we put our house on the market. Particular thanks to Fran Chudleigh , especially towards the end of the process when things seemed to drag and became a little worrying.Her communication was constant and extremely reassuring.
Claudia · 11 November 2025
Agent replied · 11 October 2026
Dear Claudia,
Thank you so much for your lovely review! We’re delighted to hear that you had such a positive experience selling your property with our Faversham team. We’ll be sure to pass your kind words on to Fran, she’ll be so pleased to know her support and communication made a difference, especially during those final stages. Wishing you all the very best in your new chapter, and thank you again for choosing Miles & Barr!
Best wishes,
The Miles & Barr Team
★★★★★ 5/5
TrustpilotI have been renting with Miles and Barr…
I have been renting with Miles and Barr for nearly 3 years now.
After a turbulent time with personal issues I can say that Charlotte Thomas at the ramsgate branch has been impeccable with her service and kindness towards me. I couldn’t recommend her as an agent more.
Whenever I need anything she is there and responds promptly with whatever I request I need.
Thank you for everything!
Miss · 5 August 2026
Agent replied · 10 October 2026
Thank you for sharing your positive experience Millie. We are thrilled to hear that Charlotte has provided you with impeccable support and kindness. Our team is dedicated to delivering a seamless experience with professional integrity and expertise. If you need anything further, please do not hesitate to contact us.
★★★★★ 5/5
TrustpilotMelissa is a Stellar Sales Progressor
We were impressed with Melissa Scarsbrook's assistance from the start of the sales progression service at M&B.
She made first contact and provided regular updates without the need to chase her - a rarity these days in our long experience of buying and selling houses.
Melissa also acted as an effective channel of communication with the other side which really helped us plan our move.
Every estate agency needs a Melissa! 👏
Felicia · 5 July 2026
Agent replied · 10 October 2026
Thank you, Felicia, for sharing your wonderful experience with us. We're thrilled to hear that Melissa provided such professional support and kept you updated throughout the process. Clear communication and efficiency are our priorities, and it's great to know that Melissa, your sales progressor, excelled in these areas. We appreciate your kind words and hope to assist you again in the future!
★★★★★ 4/5
TrustpilotAlthough it took a long time the sale…
Although it took a long time the sale eventually went through. The team were generally good and Rebecca was very helpful.
David · 15 July 2026
Agent replied · 10 October 2026
Thank you for sharing your experience, David. We're glad to hear that Rebecca, your sales progressor, and our team provided helpful support throughout the process.
★★★★★ 5/5
GoogleThey sold my house very quickly and efficiently! I got much more than I was quoted by other agents. I couldn’t be happier. The team were super friendly and always there to support me. I’ve lived at my house for 40 years, this was a huge move for me but I’m so glad I had Miles and Barr to help
Kim · 11 September 2026
Agent replied · 11 October 2026
Dear Kim,
Thank you so much for your wonderful 5-star review! It was a real pleasure to help you through such an important and emotional move after 40 years in your home. We’re delighted that we were able to achieve a fantastic result for you and secure a price that exceeded other agents’ valuations.
We know how daunting a move of this significance can be, so it means a lot to hear that you felt supported throughout the process. We’ll be sure to share your kind words with the whole team. Wishing you every happiness for this exciting new chapter!
Best wishes,
The Miles & Barr Team
★★★★★ 5/5
GoogleThank you Fran for showing us the property earlier in the week and for your most helpful follow up phone calls.
Richard · 11 July 2026
Agent replied · 11 October 2026
Dear Richard,
Thank you so much for your lovely 5-star review. We're so pleased to hear that you found your viewing with Fran enjoyable and that her follow-up calls were helpful.
At Miles & Barr, we pride ourselves on keeping our clients informed and supported throughout their property journey, so your kind feedback means a great deal to us. We’ll be sure to pass your comments on to Fran, who will be delighted to hear them!
Thank you again and we wish you all the very best with your property search.
Best wishes,
The Miles & Barr Team
★★★★★ 5/5
TrustpilotHouse Purchase
Thanks to Becky, Giuseppe and Josh for making the purchase of our house a very seamless experience. Always there to help and provided a great service
Teresa · 3 June 2026
Agent replied · 22 June 2026
Thank you, Teresa, for sharing your wonderful experience with us. We are thrilled to hear that your sales progressor, Becky and Giuseppe and Josh provided you with seamless support throughout your house purchase. Our team is dedicated to delivering professional service and ensuring customer value. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotFantastic service
Fantastic service. Kim is always speedy to reply, and gets stuff done asap. Highly recommend.
Anna · 18 August 2026
Agent replied · 10 October 2026
Thank you for your wonderful feedback, Anna. We truly appreciate your kind words about our speedy support and efficiency. Our team is dedicated to delivering professional service with integrity. We look forward to assisting you again soon!
★★★★★ 5/5
GoogleJulie was wonderful while showing us around the property, friendly, knowledgeable, and genuinely helpful. She made the whole experience easy and informative. I wish all estate agents were like her!
Lizzie · 11 May 2026
Agent replied · 11 October 2026
Dear Lizzie,
Thank you so much for your lovely 5 star review!
We’re delighted to hear that Julie made such a positive impression while showing you around the property. She takes great pride in being friendly, knowledgeable and truly supportive throughout the process, so it’s wonderful to know that this came across and helped make your experience smooth and informative.
Your kind words mean a great deal to us and to Julie in particular! We’ll be sure to pass on your kind feedback. Thank you again for taking the time to share it!
Best wishes,
The Miles & Barr Team
★★★★★ 5/5
TrustpilotGracie Maye was very efficient &…
Gracie Maye was very efficient & effective in solving a plumbing issue. After a week of going backwards & forwards (a severely blocked kitchen sink) Gracie sorted it within 1hr. She contacted a Drainage Company & they were at my property within the Hour. Problem fixed & Well done to Gracie!👏🏻👏🏻
Mrs · 17 July 2026
★★★★★ 5/5
TrustpilotMichelle (Ramsgate Office) has been my…
Michelle (Ramsgate Office) has been my Property Manager for several years now. She has always dealt quickly with any late payments from tenants & any of my other enquiries efficiently & is also very knowledgeable about all of the recent legislation changes. I have needed a variety of works undertaken on my properties over the years & she always quickly arranges quotes for me. Sarah
Sarah · 30 July 2026
Agent replied · 10 October 2026
Thank you for your kind words, Sarah. We are thrilled to hear that Michelle has provided you with efficient support and local expertise over the years. Our team is dedicated to delivering professional service and ensuring you receive great value. If you ever need anything further, please don't hesitate to reach out to us.
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