Trusted Agent profile · Swale
★★★★★
816 reviews across 3 platforms
4 Limes Place, Preston Street, Faversham, ME13 8PQ, Swale, ME13 8PQ
Miles & Barr's office in Swale, at 4 Limes Place, is rated 4.4 out of 5 across 816 reviews on three platforms, including 119 Google reviews rated 4.7.
Every review we hold for the Swale office, from every platform, shown as written. First names only.
5/5
TrustpilotProperty Sale
Miles and Barr (in particular Becky White) were very helpful during the sale and responded promptly with any questions i had. As i live overseas, it was important to have a local contact point that was able to help with a range of issues and concerns.
5/5
TrustpilotHuge thank you to Louise Daly and the team
Huge thank you to the team, especially Louise Daly who has been wonderful getting this first time buyer’s purchase over the line. Louise has been instrumental in communication and helping to resolve issues, and making the whole process stress free. Very happy and grateful! ☺️
4/5
TrustpilotFound Miles & Barr to be proactive…
Found Miles & Barr to be proactive regarding sale of property and Nadine Roberts was very professional and easy to communicate with once sale had progressed.
Thank you for sharing your experience with us. We are glad to hear that you found our support proactive and that communication was easy as your sale progressed. Please feel free to reach out if you would like to discuss anything further.
5/5
TrustpilotEmily was extremely pro-active in her…
Emily was extremely pro-active in her communication and we felt fully informed during the whole process.
Thank you for your wonderful feedback, Roy. We're delighted to hear that Emily's proactive communication kept you fully informed throughout the process.
5/5
TrustpilotLouise and her team have been amazing…
Louise and her team have been amazing with helping us getting our house, thank you so much
We're so glad we could help you with your new home. Thank you for your kind words!
5/5
TrustpilotEmily Stickler
We are first time buyers, and had Emily Stickler managing our house purchase for us. From start to finish, Emily was fantastic, always chasing third parties for updates and keeping us in the loop more so than our solicitors did! Couldn’t have asked for a better estate agent.
1/5
TrustpilotMiles and Barr The Tenant Fees Act 2019
Tell me, when is an estate agent not an estate agent? Anwser, when they are Miles and Barr. They share a symbiotic relationship with GOOD LORD that is just plain unlawful as I will explain. Miles and Barr Ramsgate, are a letting agent. My tenant is moving out. Stupidly he gave them a £276.00 holding deposit for a new rental (I do not know how much the months rent was going to be) He lost all that money when he failed the referencing GOOD LORD! The Tenant Fees Act 2019 was a law that was induced off the back of corrupt and unscrupulous people masking as genuine landlords and agencies. This Act states that a holding deposit can be no more that one weeks rent at at time. If it is it is, 'An unlawfully retained holding deposit.' One would assume then that the Miles and Barr rentals team would follow this law as a matter of protocol moreover they should have told my soon to be ex-tenant he would lose he's money, after all would they of not had previous knowledge of this happening to prior renters? The next thing that happened was quite extraordinary. Miles and Barr manipulated my tenant and sought to exploit me in a classic case of gaslighting (The Equality Act 2010, Direct Discrimination) They coached him on how not to pay hes last months rent to me. So, lets summarise. Miles and Barr robbed my tenant of £276.00 and then coached him on how to knock me for half a months rent ( like good cop, bad cop) It's just the plain exploitation of the poor and needy. My tenant then started behaving atrociously as Miles and Barr fed him a diatribe of garbage. As i tried to warn my tenant that he was being advised wrongly, he said "My agent has told me I have done everything by the book." Interesting. I have all the evidence on my phone. I have the letter that my tenant said was for the council (now I know it was Miles and Barr coaching them through a made up tenancy agreement. I have my evidence. There is little to say of you. The less the better.
We are sorry to hear of the difficulties you are having with your tenant. Although you do not rent your property to the mentioned tenant through Miles and Barr, we have tried to assist you to resolve the issues that you are experiencing with your tenants finding a new property to move to. The only involvement we have had is through their recent application to rent a property with Miles and Barr. The referencing company failed your tenant’s referencing checks and as a goodwill gesture, we have refunded the holding fee back to your tenants and we retain no further monies from you or your tenant. We understand you are now experiencing issues with your tenant because of them not being able to rent a property from Miles & Barr, which is outside of our control. We wish you all the best and hope that your current letting agent can guide you through what to do next.
5/5
TrustpilotBecky and Debbie were great
Becky and Debbie were great! They kept us very well informed of the whole process.. thank you both of you, you made a stressful process much easier and we are very grateful to have used you.. highly recommend 😊
Thank you for leaving us a review! Becky and Debbie Mead, your sales progressors will be delighted to hear your kind words. Thank you!
5/5
TrustpilotFin and Louise at margate
Fin at Margate right from the start was prompt and professional with dealing with sale. He also has a very friendly and genuine manner about him which we warmed to from the start. We were updated throughout. All the viewings were arranged and we were given helpful feedback.
Thank you for sharing your wonderful experience, Caroline. We are delighted to hear that our team's professionalism and friendly approach made a positive impact. It's great to know you felt supported and well-informed throughout the process. We truly appreciate your recommendation and look forward to assisting you again in the future
4/5
TrustpilotLouise Daly was splendid
Louise Daly was splendid - quick, smart and reliable
Thank you for your kind words, Philip. We're delighted to hear that you found our support quick, smart and reliable.
5/5
TrustpilotI am very grateful for Nadine Roberts's…
I am very grateful for Nadine Roberts's considerable help and support in getting my house purchase through. It was a long, difficult and very stressful case but Nadine was excellent. She was a tower of strength. She always kept me fully informed throughout, explained everything clearly, and was always positive and approachable.
5/5
TrustpilotHave had a very positive experience…
Have had a very positive experience from the beginning, very professional Curtis. Would like to recommend the company. Thank you particularly to Becky White for keeping me updated on the progression most helpful during what can be a stressful time.
Thank you for sharing your positive experience, Julie. We are thrilled to hear that our professional team provided you with valuable support during a stressful time. We strive to keep our customers updated and appreciate your recommendation. If you need anything else, please don't hesitate to reach out to us
5/5
TrustpilotExcellent Progression Service
The after sales service with Louise has been brilliant.
Thank you for your kind words, Gary. We're thrilled to hear that Louise, your sales progressor, provided you with excellent support and communication. If you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotLouise was a total star
Louise was a total star. So proactive, empathetic and communicative.
Thank you for your kind words, Michelle. We are thrilled to hear that Louise provided such proactive and empathetic support. Our team strives to deliver a seamless experience through clear communication and professional integrity. We appreciate your feedback and look forward to assisting you again
5/5
TrustpilotOur experience with Miles and Barr was…
Our experience with Miles and Barr was good; But Mel our Sales Progressor was exceptional. She worked out of hours when needed to make sure we met a deadline while always keeping us informed
We're happy to hear that your experience with us was positive. We appreciate your recognition of the dedication you received from Mel, your sales progressor. Thank you so much for your feedback!
5/5
TrustpilotEmily finally did it, well done
Took a long time to sell but but Emily Stickler in particularly drove it forward with lets say challenging buyers. would recommend the company with no problems but the selling market really needs a overhaul in that once you make an offer, you should place a NRD. would save a lot of expense and wasted time.
We appreciate your feedback and are glad you recommend our services. We acknowledge the selling process took longer than expected, and we're thankful someone on our team persevered with difficult buyers. We value your suggestion on improving the market.
5/5
GoogleGreat estate agents, recently purchased a property with them and they were all extremely helpful every step of the way. I would like to personally thank Fran, Bonnie, Debbie and Steve! They were all fantastic!
Hi Cherylin, Thank you for your lovely feedback! We’re thrilled to hear that Fran, Bonnie, Debbie, and Steve provided such helpful support throughout your property purchase. We’ll be sure to pass on your thanks, it means a lot to the team. Best wishes, The Miles & Barr Team
5/5
TrustpilotLOUISE from miles and barr
LOUISE from miles and barr was there every step of the way. At the end of a phone or email. Answered or provided information to all my questions and done alot of the running around for me.
Thank you for sharing your wonderful experience, Ray. We're thrilled to hear that Louise provided such exceptional support and was there for you every step of the way. If you need anything further, please don't hesitate to reach out to us.
5/5
Trustpilot5 Star
Rebecca was absolutely exceptional from start to finish. Her professionalism, efficiency, and attention to detail were outstanding. She was incredibly quick to respond and kept me informed throughout the entire process with excellent communication.
5/5
TrustpilotWonderful agency
Wonderful agency, great communication couldn’t do enough to help me during a very difficult time. Rebecca Gravener was particular kind and her professionalism when dealing with solicitors was outstanding. Highly recommended.
We're happy to hear that our agency provided excellent support during a challenging time. We appreciate your kind words and are glad our team's professionalism was helpful. Thank you for recommending us!
3/5
TrustpilotNot for the vulnerable .
I was less than impressed with the sales team who promised me the earth until they had our signatures on the contract, then coerced into dropping the price of our property in less than two weeks. We also had to deal with a staff member who was often rude and abrasive who upset both me and my husband. We are both elderly and a bit vulnerable and would have benefited from kinder handling. Once we had a buyer our sale and new purchase was coordinated by Louise Daley who I cannot praise enough. She chased everything quickly, kept us fully informed and was always very friendly polite and professional. I would have rated it lower if not for her.
5/5
TrustpilotCommunication was very well carried out…
Communication was very well carried out and informed me up to date with a professional mannerfrom Rebecca gravener and assisted with the purchase always trying to get this moving in the right direction
Thank you for sharing your experience, Greg. We're delighted to hear that our communication was professional and kept you informed throughout your purchase. If you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotMiles and Barr have been great for me…
Miles and Barr have been great for me as a f1st time buy. All staff throughout the process have been there and very helpful I had Becky helping me through the process after buying And she has been great checking in with regular emails. Making sure everything was running smoothly
Thank you for sharing your wonderful experience, Jake. We're thrilled to hear that our team provided you with great support throughout your first-time buying journey. It's fantastic to know that Becky kept in touch and ensured everything ran smoothly.
5/5
TrustpilotGreat service start to finish
Communication was excellent throughout the process. Sales team and in particular the Senior Sales Negotiator were really good as were the office management team in general. All were very effective.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Miles & Barr's Swale office has 816 reviews across three platforms: 119 on Google, 3 on Yell, 694 on Trustpilot (across the whole business).
Miles & Barr Faversham is rated 4.4 out of 5 across all 816 reviews, and 4.7 out of 5 on Google from 119 reviews.
Miles & Barr Faversham, 4 Limes Place, Preston Street, Faversham, ME13 8PQ, Swale, ME13 8PQ.
