Trusted Agent profile · Swale
★★★★★
816 reviews across 3 platforms
4 Limes Place, Preston Street, Faversham, ME13 8PQ, Swale, ME13 8PQ
Miles & Barr's office in Swale, at 4 Limes Place, is rated 4.4 out of 5 across 816 reviews on three platforms, including 119 Google reviews rated 4.7.
Every review we hold for the Swale office, from every platform, shown as written. First names only.
5/5
TrustpilotLouise went above and beyond
Louise went above and beyond. If it wasn't for her the whole process would have been weeks longer. She was always friendly and always explained what was going on. I would always want her to be on my side for moving houe.
1/5
TrustpilotDATA BREACH & INCORRECT INFO
I keep being contacted in relation to a property I have not been on the tenancy agreement for since Nov 2023. Despite being told it was an error on previous occasions and records would be updated...the last communications (after I responded to an email) advised I was still on said tenancy and it would be looked into. I forwarded proof of my release from the tenany and have been advised ''we'll look to get you removed'' this has been over a week and communications have been lacking and I am completely in limbo with what's going on. This is also a blatant GDPR breach.
5/5
TrustpilotMiles and Barr have been extremely…
Miles and Barr have been extremely helpful from the valuation through to the sale of my bungalow. They have keep me updated at every stage of the process and I have been very happy with the services from the team in branch and Melissa Scarsbrook the Senior Sales Progressor.
We're so pleased to hear that our team was extremely helpful from valuation to sale. We appreciate your kind words about being kept updated and happy with our services.
5/5
TrustpilotEmily at miles and Barr has been…
Emily at miles and Barr has been excellent she has kept us updated every step of the way and been supportive and empathetic to the stressful and long process of buying and selling a home. She is very knowledgable and has brilliant customer service skills. 5 star!
Thank you for your wonderful feedback, Felicity. We are thrilled to hear that Emily provided you with excellent support and kept you informed throughout the process. If you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotLouise has been extremely helpful…
Louise has been extremely helpful throughout the entire process, it was great to have someone on your side to explain and simplify the process especially as a FTB.
5/5
TrustpilotVery proactive & responsive
Debbie was fantastic - very proactive, responsive and genuinely empathetic to the stresses of moving home. Thanks Debbie!
Thank you for your kind words about Debbie, your sales progressor. We aim to make the moving process as stress free as possible and are really pleased to hear that you found Debbie empathetic and proactive. Thank you again for sharing your experience with us
1/5
TrustpilotM&B Ramsgate - Pathetic and Unprofessional experience encountered
The agent, Harvey Hoskin, initially scheduled an appointment for January 11, 2025, but later informed me that it needed to be rescheduled to January 14, 2025, at 9:15 AM, as they were unable to obtain the keys. On the morning of January 14, I called M&B Ramsgate before leaving home to confirm they would attend the property viewing as planned. My calls went to voicemail, so I left a message and sent an email to Harvey Hoskin. Although I received no response, I went to the property, trusting that their team was experienced and responsible. Unfortunately, I was gravely mistaken.While en route, I received a call from Max (Negotiator), who requested that I arrive by 9:00 AM instead of 9:15 AM. I assured him I would be there before the scheduled time. However, 10-15 minutes later when I was 2 minutes away from the property location, Max called again to inform me that they did not have the keys and would not be able to show the property. This level of unprofessionalism and disregard for a client’s time is both shocking and unacceptable, especially from a lettings team with supposed experience. I took leave from work and wasted both time and money, only to be told last minute that the keys were unavailable. If the keys were not ready, I should have been informed well in advance. Everyone’s time is valuable, not just yours. In comparison, my experience with M&B Margate was far more professional and communicative. While I could overlook this incident, it’s concerning that Harvey Hoskin might repeat such negligence with other clients. It reflects a lack of responsibility and respect for clients' time and efforts, which is simply unacceptable.
5/5
TrustpilotExperienced professional and courteous…
Experienced professional and courteous Agency. Notwithstanding difficult market conditions after some weeks located a suitable Buyer of our Margate property. Especial thanks to Darren & his sales team plus special thank you to Louise for steering sale through.
5/5
TrustpilotBecky was very helpful with keeping…
Becky was very helpful with keeping myself up to date on a regular basis with progress on my buyers solicitors.
We're happy to hear that we kept you informed about your buyer's solicitors. We appreciate your positive feedback and are grateful for your time.
5/5
TrustpilotI have been so happy with the process…
I have been so happy with the process from start to finish. The team have been amazing. The way they work the business is fantastic. I couldn’t fault them. Becky white at the end process has been so helpful and understanding. Would highly recommend them so much
We're happy to hear that you were so pleased with the entire process. It's great to know that our team's work ethic stood out to you, and that you found our support helpful. We appreciate your recommendation!
5/5
TrustpilotA wonderful and extremely pleasant sales progressor
We have been truly blessed with having Melissa Scarsbrook by our side during the whole selling process..she has been nothing but courteous, professional and informative..she has been a wonderful kingpin ,queenpin?? during the trials encountered during the weeks of processing the sale of our lovely dad's property...
We're so happy to hear that you felt supported by our team, especially during the sale of the property. We appreciate your kind words regarding the service you received; it means a lot to us. Thank you for sharing your experience.
5/5
TrustpilotRecommend
A great team, polite, helpful and professional, louise Daly was fantastic, great communication and pleasure to deal with throughout.
Thanks so much for leaving us a review and for your very kind words for Louise, your sales progressor. We will be sure to pass your feedback on! All the best for the future
5/5
TrustpilotProperty Purchase
Miles and Barr and Debbie Mead have been very helpful with our purchase, keeping us informed regularly with the progress of the sale, always promptly answering my queries.
Thank you, Julie, for sharing your fantastic experience with us. We're thrilled to know that our team kept you well-informed and provided prompt support during your purchase. We always aim to deliver a seamless experience with professionalism and integrity. If you need any further assistance, please feel free to reach out to us
5/5
TrustpilotGreat experience
Louise and the whole team made the experience of a first time buyer as hassle free as possible, any and all questions were answered in a timely and professional way and each step explained and and I was fully informed at all stages
Thank you, Emily, for sharing your wonderful experience with us. We're delighted to hear that Louise, your sales progressor, and our team made your journey as a first-time buyer so smooth and professional. If you have any further questions or need assistance, please feel free to reach out to us.
3/5
TrustpilotJade Eccott our sales progressor
Jade Eccott our sales progressor has been the saving grace for Miles and Barr. She helped us, very professionally, though an extremely difficult process up until exchange.
Thank you for sharing your experience, Steve. We appreciate your recognition of our professional support during a challenging process. We apologise for any difficulties you faced and understand how frustrating that can be. Please feel free to reach out to us if you'd like to discuss this further
5/5
TrustpilotDebbie Thwaite
Debbie Thwaite, our sales progressor, took over half way through our sale. On our behalf, Debbie negotiated some tricky situations that arose. She chased when others needed chasing. Debbie was open and straight, especially when things were getting difficult. She kept us updated and supported throughout the whole process.
5/5
TrustpilotThe team at Miles and Barr where so…
The team at Miles and Barr where so helpful and professional with our recent sale. Always at hand to answer questions and support. Both Sam and Emily always kept us informed as to progress of the sale, being very supportive and informative.
Thank you for sharing your wonderful experience, Ann. We are thrilled to hear that our sales progressor, Emily, Sam and the team provided you with professional support and kept you informed throughout your sale.. If you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotLouise has been so helpful and…
Louise has been so helpful and reachable throughout this long arduous process! I believe my sale may not have made it over the finish line without her hard work and diplomacy. Thanks again Louise 😊
5/5
TrustpilotThanks to the team and Miles and Barr
Thanks to the team and Miles and Barr. From Julie and Rhys in the Faversham Office and Debbie in the Progrerssion Team, the service was professional and friendly. We were kept updated throughout on our property purchase. I would highly recommend them.
Thank you for sharing your wonderful experience with our team. We are thrilled to hear that you found our service professional and friendly. Keeping you updated throughout your property purchase is our priority, and we appreciate your recommendation.
4/5
TrustpilotA thank you to a Rachel Hodson who kept…
A thank you to a Rachel Hodson who kept me informed about what was happening during the process of finding new tenants for the property
Thank you for sharing your experience, Lydia. We're glad Rachel kept you informed during the process of finding new tenants. We strive to provide professional support and clear communication. If there's anything more we can do to enhance your experience, please reach out to us.
5/5
TrustpilotJade Eccott has made the process of buying a…
Jade has made the process of buying a first house less stressful than I thought with constant contact and updates as and when she had them. Without the contact with Jade we would have have been left in the dark on a few occasions. Highly recommended having her to help you along your way.
5/5
GoogleVery helpful and great communication. Julie was especially helpful when showing us around the same property twice.
Dear Morgan, Thank you so much for your lovely 5-star review! We’re delighted to hear you had such a positive experience with Julie. She always goes the extra mile to make sure everything runs smoothly, so it’s lovely to know her helpfulness and great communication made a difference, especially during your viewings. We really appreciate you taking the time to share your feedback! Best wishes, The Miles & Barr Team
5/5
TrustpilotSales progressor is amazing
Becky the sales progressor was so helpful. She was a fantastic link between us (buyers) and the vendors. As ever, house buying is a stressful process when your conveyancer is slow and/or a poor communicator. I felt like Becky stepped in several times to reassure us and ensure both sides were fully informed and feeling positive. She really made a difference.
We're happy to hear that your sales progressor, Becky, was helpful during your house buying experience. We appreciate you acknowledging her efforts to keep all parties informed and positive, especially when facing conveyancing challenges that so many people experience. Thank you for your feedback and may we wish you all the best in your new home!
5/5
TrustpilotExcellent service
Excellent service, Emily kept up up to date every step of the way, making our move go smoothly and taking off the pressure
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Miles & Barr's Swale office has 816 reviews across three platforms: 119 on Google, 3 on Yell, 694 on Trustpilot (across the whole business).
Miles & Barr Faversham is rated 4.4 out of 5 across all 816 reviews, and 4.7 out of 5 on Google from 119 reviews.
Miles & Barr Faversham, 4 Limes Place, Preston Street, Faversham, ME13 8PQ, Swale, ME13 8PQ.
