Every review we hold for the Swale office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI used Miles and Barr as the company…
I used Miles and Barr as the company are local to the property i was selling. My initial contact and interactions with Ryan of the Westgate branch were excellent and he was able to answer all my questions or find an answer. I felt valued as a client. This continued through my sale and the help of Debbie Mead. Excellent. She answered ALL my emails and phone calls and was able to help with interactions between the buyer and Myself and Solicitor. Debbie was robust at problem solving and i don’t think the sale would have been as smooth if it wasn’t for her and her work behind the scenes. I would recommend the company and staff above highly.
Chris · 23 January 2024
★★★★★ 5/5
TrustpilotExcellent customer service from Louise
I was in quite a long chain which resulted in a fraught and very stressful journey but Louise my Sales Negotiator worked tirelessly to get my sale over the line and I finally moved into my new property in December 2023. There were times when I thought about giving up but Louise was always there with a reassuring calmness and she was very dedicated and professional and a credit to Miles & Barr and I cannot recommend her high enough
Trevor · 19 January 2024
★★★★★ 5/5
TrustpilotInvaluable support from Louise Daly
When I sold my house last November I was lucky enough to have Louise Daly to guide me through every step. She was so supportive through the whole process and was always proactive in taking the process to the next step, ensuring that the sale completed at the earliest opportunity. I am so grateful for the time she spent answering all of my enquiries/concerns with her wealth of knowledge, making me feel much more confident with everything that was happening. Thank you Louise.
Louise · 19 January 2024
★★★★★ 2/5
TrustpilotSlow progess and lack of clarity
We contacted someone at the company and arranged a viewing. Only to be told that this person had decided they weren´t able to show us around. Rather than inform us that someone else was taking up our request they transfered us onto someone else who then tried to cancel the viewing.
Hbrower · 10 July 2026
★★★★★ 5/5
TrustpilotLisa Cook - angel in disguise!
House purchases are ALWAYS stressful but especially so when your mortgage offer is expiring and the solicitors are incompetent however... Lisa Cook from Miles and Barr has been by far THE most helpful person I've had the pleasure of dealing with in the entire process and quite honestly without Lisa's patience, understanding and wealth of knowledge I may have genuinely lost the plot by now. Thank you Lisa for keeping me calm, keeping me composed, and keeping me updated and guiding me in the best possible way to enable a quick, seamless and successful house sale and purchase. Your communication has been absolutely fantastic!
Mandi · 18 January 2024
★★★★★ 5/5
TrustpilotWas very happy with miles and Barr the…
Was very happy with miles and Barr the team are all very happy and friendly nothing was to much trouble I sold my house in 3weeks a big shout out to Louise Daly she has been brilliant even when we hit problems with the buyers solicitor she kept me informed at all times by text e mail or phone nothing has been to much trouble she worked so hard liaising between the buyers solicitor and mine it has been a long 6 months but have got there I move on Monday 15th Thankyou Louise you are a credit to miles and Barr and a really lovely person
Yvonne · 12 January 2024
★★★★★ 5/5
TrustpilotDependable from start to finish.
We chose Miles and Barr because they were competitive. Our early experience was poor to begin with. However, a lot changed once Ben king and Louise Daly became involved. Mr king was resourceful and dependable in his communications as well as problem resolution. Louise Daly basically managed the bulk of the process which was fraught with difficulties due to the slowness of other firm’s employees. She was proactive and skilled in motivating colleagues from other companies to keep pace. My wife and I agreed that without her input this deal would not have been completed before Xmas. Louise was completely reliable, honest and efficient. We would have despaired had she not been holding every thing together.We can’t speak highly enough of her professionalism though I’m sure she’d say I’m just doing my job.Thank youTony and Jo.
Tony · 10 January 2024
★★★★★ 5/5
TrustpilotMoving home is always a pressured…
Moving home is always a pressured experience especially when you are selling and buying out of Kent.I want to commend Shelley Webster she was a life line through out the process for me.She is incredibly knowledgeable, consistently professional with superb communication skills. I was aware of where I was in the process at all times. I was also impressed with Jade Gunn who initially assessed my property. Unfortunately, that contact did not continue and the replacement contacts were not to her standard. Thank you Shelley and Jade. I love my new home by the sea…
Ryaeden · 3 January 2024
★★★★★ 5/5
TrustpilotI recently purchased my home through Miles & Barr
I recently purchased my home through Miles & Barr, and the experience was smooth and professional from start to finish. The team was responsive, knowledgeable and always willing to answer questions promptly. I particularly appreciated their responsiveness to our desire to complete before Christmas.
Lisa · 15 December 2025
Agent replied · 22 December 2025
We're glad you enjoyed your experience purchasing your home. We appreciate that the team was responsive and knowledgeable, and that we met your Christmas deadline. Thank you for your recommendation.
★★★★★ 5/5
TrustpilotExcellent service from Louise
Miles and Barr didn’t sell our property, but we did buy a property marketed by them. Their service was excellent especially Louise the sales progressor, who kept me updated throughout the process. There were a number of issues in the final week before completion. Louise did an exceptional job keeping me in the loop with updates regarding the exchange and sending emails to all parties involved in the transaction. Louise is a credit to your team
Steve · 20 March 2024
★★★★★ 5/5
GoogleMiles and Barr, particularly Hollie - Anna and Rebekah, were fantastic. They were selling what is now our house on behalf of the individual we bought from. We put an offer on our new house whilst we were still on the market, and they worked with us to keep the property on hold for us until we managed to sell our home, and kept in contact with us throughout every step of the way, which meant we were able to buy this home.
They even went as far as to support us whilst our normal mortgage adviser was away by supplying an adviser of their own who provided free advice, to confirm that the offer we got on our previous home would be enough to buy what is now our new home.
We actually would rate them higher than the estate agent we chose to sell our previous home with, and should we sell in the future, we will definitely look to use them based on this experience.
Kelly · 16 December 2023
★★★★★ 5/5
Trustpilot500 stars for miles and barr all round…
500 stars for miles and barr all round so many helpful people but i cannot help but mentioned louise the sales progressor wow what a trusting helpful lovely lady she is! i have never known a professional person to make a hard scary experience better the way she has!
Cayleigh · 20 October 2025
Agent replied · 23 October 2025
Thank you for your very kind words for your sales progressor, Louise and the team. Louise cares immensely about our buyers and sellers and this is evident in the service she provides and is exactly what we strive for. We will be sure to pass on your kind words to Louise and the team. Wishing you every happiness in your new home!
★★★★★ 4/5
TrustpilotGreat coordination from Louise to…
Great coordination from Louise to maintain momentum on the process, and that's very much appreciated. We had been letting out the property for 13 years through Miles & Barr, and internal M&B communication from Sales could have been smoother. Overall pleased with the service we received.
Peter · 15 November 2025
Agent replied · 23 November 2025
We appreciate your feedback and are happy to hear that the coordination was helpful from Louise, your sales progressor. We'll address the communication issues to improve our service. Thank you for your long-term relationship with us here at Miles and Barr. We wish you all the best for the future.
★★★★★ 5/5
TrustpilotBecky White was brilliant during the…
Becky White was brilliant during the process of buying our first house . Communication was great , she kept us updated on process promptly . Overall experience with Miles and Barr was positive.
Simona · 16 October 2025
★★★★★ 5/5
TrustpilotSuccessful Sale of my Home 2023
I have now been in my new home for 3 months. ALL the staff at Miles & Barr were so very helpful and professional right from initially putting my house on the market to getting a firm offer in Spring 2023. At this point I feel the star of the team was my appointed Negotiator Suzzanne Beardon. She was so supportive, helpful and nothing was too much trouble right through to completion. Thank you Team Miles & Barr
Susan · 3 January 2024
★★★★★ 1/5
GoogleWould never use them again, horrible communication, attitude and service. Information was never passed to us and had to chase on multiple occasions, culminating in sellers refusing to hand over keys whilst Miles and Barr staff watched on despite calling us earlier that day to hand the keys over advising which we weren't the legal owners which was odd as our keys were handed in minutes later. After handing our keys in to them they simply watched a seller refuse to pass us keys after funds had cleared and hour earlier. Ridiculous company no backbone.
TH3L0CH · 11 November 2023
★★★★★ 5/5
GoogleAll the team at Miles and Barr Faversham were fantastic! They were aware that we wanted a fast sale and purchase and did everything to assist us with that. Our property have many viewings booked in as soon as we instructed the Miles and Barr team, which resulted in a speedy offer. Ben King was particularly instrumental in helping us to achieve the speed we required. Lisa Noble handled our case with sensitivity and was very informative. I was also put in touch with Sam Henley for mortgage advice. Sam was able to fit meetings around my schedule. His advice and communication was invaluable. I would highly recommend Miles and Barr.
Jayne · 11 November 2023
★★★★★ 5/5
TrustpilotVery helpful
Very helpful, continously kept up to date with progress by Jade Eccott and helped to prevent any delays. Cannot fault.
Customer · 10 June 2026
Agent replied · 22 June 2026
Thank you for your wonderful feedback! We're thrilled to hear that Jade, your sales progrssor, provided you with continuous updates and support to ensure everything ran smoothly. We always strive for efficiency and professionalism, putting our customers first. If you need anything else, please don't hesitate to reach out to us.
★★★★★ 1/5
TrustpilotNever use again - Steer clear
Would never use them again, horrible communication, attitude and service. Incompetent throughout. Information was never passed to us and had to chase on multiple occasions, culminating in sellers refusing to hand over keys whilst Miles and Barr staff watched on despite calling us earlier that day to hand the keys over advising which we weren't the legal owners which was odd as our keys were handed in minutes later. After handing our keys in to them they simply watched a seller refuse to pass us keys after funds had cleared and hour earlier. Ridiculous company no backbone.
THLCH · 27 October 2023
★★★★★ 5/5
TrustpilotThe experience has been great
The experience has been as smooth as it can be with a house move. Denise has been brilliant throughout and has always been prompt at responses and helping through this journey
Miss · 16 October 2025
★★★★★ 5/5
TrustpilotLouise has been on our journey from the…
Louise has been on our journey from the start, our ups and downs. she has been a very helpful and efficient member of Miles and barr and we are very grateful.
Miss · 15 October 2025
★★★★★ 5/5
Trustpilot5* service and support from all at miles and barr.
From putting the flat on the market with sam to the final day the staff at miles and barr have been fantastic.
Kat · 12 May 2026
Agent replied · 24 May 2026
We truly appreciate your kind words. We are so pleased to hear that our team provided excellent support throughout your sale. We wish you all the best!
★★★★★ 5/5
TrustpilotGreat service
Becky White was very helpful and knowledgeable about our sale - would definitely recommend
John · 10 March 2026
★★★★★ 5/5
TrustpilotExcellent service from Debbie
Debbie, help me through this process very well as this property was my family Home and it’s been a difficult time to sell the property. Step by step kept me informed.
Tracy · 14 October 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
