Miles & Barr Faversham reviews in Swale

★★★★★ 5/5

Trustpilot

Great Support from Debbie T

Debbie Thwaites acted as our sales progressor for our recent purchase of our first property.

Beth · 6 March 2026

★★★★★ 1/5

Trustpilot

Do Not Use Them

I completely agree with a previous comment citing 'Misleading practices and lack of accountability'I strongly advise anyone not to use them or to move to another agent after my stressful and upsetting experience.If you are tied in, do not believe anything they tell you and insist on receiving all communication and confirmation of conversations from them in writing so that you have a paper trail of everything you are told. Make sure you attend all viewings with them if possible. Speak to any proposed buyers yourself and double check everything . If your property is empty then do not allow them to access without you attending. Regularly check on your property. I wanted an apology for their underhand practices, which potentially cost me thousands, but all I got was more lies and denials. No apology, no accountability.

Janice · 2 October 2023

★★★★★ 5/5

Trustpilot

My interaction with officers of the Miles and Barr

My interaction with officers of the Company to manage our 5 properties has been praiseworthy and they are prompt and helpful.

Dr · 9 September 2026

★★★★★ 5/5

Trustpilot

Thanks M&B Westgate

As Executor of her Will I have just completed the sale of my mother-in-law's flat using M&B's Westgate Branch. Throughout the team were excellent. There were some frustrating delays as always seems to the case but I was proactively updated on all developments by the whole team. Special mention goes to our Progressor, Debbie Mead who was excellent. She really seemed to "own" the result for the family given that the Estate proceeds could not be distributed until the sale was closed. The level of focus was much appreciated given that she must have had other transactions to manage. I would thoroughly recommend the whole team.

Robert · 16 March 2022

★★★★★ 5/5

Trustpilot

Amy Whiffin - Amazingly helpful!

Amy Whiffin is the most helpful, patient and understanding agent ever. We have dealt with her since she was at Advanced lettings and her professionalism and drive to help and always find a solution to a problem is a credit to her. She always has the time to give when you call (and sometimes I do drive her mad I'm sure), but she is always ready to listen. Amy is time effective and we never have to wait very long for a response. A credit to Miles & Barr.Thanks for everything Amy!!

Julia · 16 March 2022

★★★★★ 1/5

Trustpilot

Poor property management service

If you’re looking for an agency to manage your rental property you should avoid choosing Miles & Barr. I had a contract with them for just a year and during this time there was a poorly managed conflict of interest, an account manager change without making me aware, and absolutely no accountability for anything.My contract and the management package I chose both stated that ‘property visits’ would be carried out. On selling my property, I asked for the details of these and it transpired only one had been completed. I also have an email from them stating when my next one was due. On asking for reimbursement seeing as they hadn’t provided the service, I was told that they won’t be offering this to me and would instead be training their staff to provide the right information in future. There were two account managers on the email detailing when the second visit was due, and for them both to let me believe a second visit would be carried out makes me think it should have been.I also had to wait 10 days for my final rental payment after first being told that it would be on its way to me as soon as they received it into their account from the tenant - despite me asking if it would be paid pro rata once the new landlord was in place. I was then told they were awaiting a document from me which no-one had mentioned before. Then, when it was all arranged after I chased up their accounts department, I was made to feel like they’d done me a favour by releasing the funds to me despite the misinformation coming from them.It’s my belief that management agencies should be in place to make your life as a landlord easier, not more difficult, so I would advise finding a proactive option that carries out the service that they promise you.

Customer · 14 March 2022

★★★★★ 5/5

Trustpilot

Very pleased with service all the way to completion!

We recently bought a property through M&B. The viewings and information were excellent quality, and we were particularly impressed by the service of sales progression which kept the process moving to a close efficiently and ironing out any wrinkles. Thanks to Emily Stickler particularly for this. We would have no hesitation in recommending Miles & Barr.

Richard · 25 March 2024

★★★★★ 1/5

Trustpilot

Disgusting how they treat pensioners

Disgusting how they treat pensioners. My poor mum was reduced to tears many times by these people. They laughed and made vile comments her earnings while selling the house she lived in. My mums clean her house every day and yet they gave a bad report on her with fair and poor grades over a couple of washable marks on the plug socket and windows. These are nasty people with no manners but I'm sure you will be treated great if you have alot of money

Ryan · 21 September 2023

★★★★★ 5/5

Trustpilot

We are purchasing a property through…

We are purchasing a property through Miles and Barr and Lisa Cook (Sales Progression Manager) has been great to deal with. We’re unfortunately in a very long chain and she’s taken all of the follow-ups off our plate and ensured it’s been as smooth as possible - not an easy task in a lengthy chain. Thanks Lisa!

Aleisha · 28 February 2024

★★★★★ 5/5

Trustpilot

I had the pleasure of working with a…

I had the pleasure of working with a few members of the team at Miles & Barr Estate Agents while selling properties, and I genuinely could not fault the service. From start to finish the process was handled professionally, efficiently and with great communication throughout.

Kelly · 16 March 2026

★★★★★ 4/5

Trustpilot

Friendly, professional and knowledgeable

A professional service, all of the staff that I met were friendly and accommodating. I was impressed by the Senior Sales Progressor. Suzanne is experienced, informative, friendly and easy to talk to about any concerns I had/have. She is great person to have for linking both the seller and myself for information and, importantly, a sense of respect.

Annetta · 31 January 2024

★★★★★ 1/5

Trustpilot

STAY CLEAR !Please be careful of this company

Please be careful of this company. They are wicked and conniving thieves. They came into our home with glossy brochures, and you know what the saying is!! mouth and no actions, not one person walked through the door, they done nothing but fobbed us off, saying that we had a viewings, and then at the last minute they said that the customers cancelled, but I knew that they were lying they took our money which was over £200 for the photographs and took our money for the ID checks charge us over £70.00 when other companies do this for free. It was all about money. We had to pay the agent guy £100 cash at the premises too. They said that they would do a deal and put the property up for 12 weeks, but they lied. It was put up for 20 weeks they didn’t sell. They just kept fobbing us off. All they wanted was our money. STAY CLEAR OF THESE ROBBERS & do the decent thing shop elsewhere. We hope that we’ve lost them a few customers from this review. We have let the local authorities know about this. Reply well you have - My partner & you won’t look into anything as your unprofessional- I will get my partner to put her review down when her email is updated - you have all her details

John · 5 September 2023

★★★★★ 5/5

Trustpilot

For selling

Firstly, I am not affiliated with Miles & Barr in any way. This is my genuine experience.I was nervous about selling my property but Miles & Barr were very relaxed and guided me through the process. They gave good advice as to presentation and what buyers want to see which also helped the sale. Throughout the process the Team kept in regular contact about viewings, offers and feedback. They kept communication straightforward, easy to understand and their experience of this industry is clear to see. The house has sold in 4 months, which given current UK circumstances with Covid is a lot faster than I thought. Other notes are:Their fees are standard and dont seem excessive considering our sale price.Their recommended Conveyancers PLS were also excellent and compliment the Miles & Barr service.We never felt pushed or rushed into making a decision.And finally, we would definitely us Mile & Barr again.

Chris · 25 January 2022

★★★★★ 5/5

Trustpilot

Excellent service - both lettings and sales

I have let a house through M&B for over a year and just completed its sale. The service has been excellent and the team are friendly and helpful. I would recommend them.

Mark · 19 June 2026

★★★★★ 1/5

Trustpilot

Absolutely poor service

Absolutely poor service. We recently moved out of Tannery Square, managed by Miles and Barr and are being charged a ridiculous fee for normal wear and tear and are being asked to pay for a professional clean despite cleaning the apartment. The agency is keeping over 40% of our deposit and refuses give our deposit back. Furthermore, they initially tried to charge us for items "missing", which were simply left in the closet. Poor service and incompetent handling of our move.

Akif · 30 August 2023

★★★★★ 5/5

Trustpilot

The kindest letting agents!

This is our first time moving and we were very nervous about the whole process, however Natalie made it a breeze! She was so kind and didn’t make us feel like we were at a disadvantage for being newbies to the moving process. She kept us up to date throughout the whole process and now we’re just waiting for the references to go through and we’ll be moving into our first place! So excited and cannot thank Natalie enough for making it such a speedy and easy process.

Chloe · 11 December 2021

★★★★★ 1/5

Trustpilot

Awful agent

Awful agent, i will never be using them, they price properties way to high and nowhere near where what they are worth, when you submit offer they laugh at. All properties are 1st listed at 300k weather its worth that or not. Customer service is disgusting, they dont send you houses which are suitable like they say they will. They do not like working with you and when they acually send you houses that say will accept your offers all of a sudden when u offer it isnt accepted. They also ignore emails when you send them. They also do not ask you for your finances when you submit an offer. This has been on going since 1st of july 2023I contacted the manager as requested by phone and email and never heard back, so clearly didnt want to resolve my issues

Emma · 13 August 2023

★★★★★ 1/5

Trustpilot

Deliberately overpriced, appalling customer service

Deliberately overpriced the property to get the business. Then spend their time trying to get us to reduce it. Promised to update us every two weeks, only received one update in the whole 22 weeks I wasted being with the. No feedback whatsoever on viewings. Do not respond to emails, customer service is appalling. Then when you finally manage to get out of their contract they have the gaul to send an email reminding you of your contractual obligations completely ignoring the fact that they had failed on every front to meet theirs.

Kathryn · 7 August 2023

★★★★★ 5/5

Trustpilot

Sophie Collins has been absolutely…

Sophie Collins has been absolutely amazing. My situation is not one that I wanted but sometimes life takes an unexpected turn. My partner and I had decided to go our separate ways and we have a young son. She has been respectful to me, very understanding and also extremely helpful. I have been kept in the loop at all times and updated on everything as it happened. I couldn't be happier with her service and helpful nature. Thank you so much Sophie. You have made this very difficult time that little bit easier. Thank you very much. Robert Godden.

Robert · 23 November 2021

★★★★★ 5/5

Google

I have just recently purchased a property though this Miles and Barr. My estate agent was Hollie-Anna and she was brilliant. Really helpful and informative, I had no stressful experiences with Hollie-Anna and everything went smoothly. Would highly recommend Miles and Barr to anyone looking to purchase a property in the faversham area. Thanks again to Hollie-Anna and the team.

Aidan · 11 November 2023

★★★★★ 1/5

Google

Buying a house marketed by Miles and Barr has caused us stress and ultimately thousands of pounds a year. Had M&B honestly communicated the vendor’s position we could have been saved this. Positives Marketing - best in the town, beautifully done, 360 digital tours are incredible. Bradley - really great, salvaged our purchase when it looked like miscommunications had made it all but impossible. Remi- brilliant on the phone when other colleagues were not responding. Negatives Obstacles to purchase The financial checks in place to just get a viewing are patronising, rude and time-consuming . There was no call even after days of chasing and we had to go through the whole thing again when viewing a second property. Were I the vendor I’d be furious to find out the hoops potential buyers had to jump through to get through the front door. No other estate agent in town does this. Bad viewing The young woman hosting viewings is not a warm person and set her timer for ten minutes. We were given that amount of time to make the biggest financial decision of our lives. Such a stark and unpleasant contrast to the lovely warm people working for the other agents in the area. Further viewings were practically unachievable, even after the offer had been made. Poor/ dishonest communication We put in an offer on the condition that we needed a very quick sale - as we had to complete in a certain amount of time. We spent weeks chasing just to see what the vendor’s position was. We were never told that the vendor was relying on the sale of her partner’s property to go through in order to sell and move on. We would not have progressed this purchase had we been made aware of this. We had completed our sale, moved all of our belongings into storage and our young family into temporary accommodation to facilitate a speedy sale and it was dishonest that we were never fully apprised of the chain we were in. It was only at the point at which I managed to get in contact with the vendor that we discovered (weeks before we were expecting to exchange) that we were in a chain and her partner’s sale had fallen through, months in and they wanted to push back another four. Bradley managed to salvage this mess, for which we were very thankful, but the months it took to get to this point cost us financially and were stressful and inconvenient. We now pay thousands more a year on our mortgage due to dishonest communication leading to crucial delays. Conclusion We felt disappointed that we had such a difficult experience, especially when we had gone to so much effort to be in a strong buying position. We wanted to write a full and frank review as there are excellent people working at the company, but the overall experience was woeful and honesty at the start of the process could have avoided this.NegativeProfessionalism

Rachael · 11 November 2021

★★★★★ 5/5

Google

I recently sold a Grade II listed house through Miles and Barr, Faversham. Aliyah was my main contact and I can’t fault her. She was the perfect combination of professional and friendly and put both me and the viewers at ease while she was showing them around the house. She wasn’t afraid to ask questions, either during a viewing or beforehand, to make sure she was giving potential buyers the full facts and really selling the house. She remembered everything I told her and relayed that same information during future viewings as well. She even helped to keep my sick cat safely inside by remembering to shut internal doors at the end of viewings! The house is very niche and it took a while to find the right buyers for it. Miles and Barr kept me fully informed throughout the process, regularly letting me know how many people had viewed the property online or enquired about it, giving me opportunities to review elements such as the sale price and written description of the home, and commissioning new photos to freshen up the offer. The former branch manager Russell was particularly good at this and I wish him well in his new endeavour. I only have experience of selling with two estate agents but of the two I would pick Miles and Barr hands down for any future sales. PS The sick cat has recovered and can go outside again!PositiveResponsiveness, Professionalism

Suz · 11 November 2021

★★★★★ 5/5

Google

We have recently sold our property through Graham at Miles & Barr, Faversham. From the start, Graham was very professional and knowledgeable, with a good understanding of the Faversham market and it's 'pockets'! Our house was unique in some ways and we were unsure whether we could achieve the selling price we needed to move on, or whether there would be demand for a property like ours. Graham was very thorough and enthusiastic, backing his views up with lots of research and evidence - he put our minds at rest that we had chosen the right agent, and made us feel very confident. Within a week, we had an offer of around 10% more than other agents had valued our house at, and Graham was also instrumental in some difficult negotiations, all handled really expertly. 6 months later, we are in our next home which we love, and although the process was time consuming due to Covid, there is no doubt that Graham achieved the best price for us by realising the property's uniqueness and appeal, and by finding buyers that were committed and ready to proceed. Graham was approachable and helpful throughout, thank you!PositiveResponsiveness, Quality, Professionalism

Lauren · 11 November 2021

★★★★★ 5/5

Google

Friendly and really welcoming

Philip · 11 May 2026