Every review we hold for the Swale office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotA thank you to a Rachel Hodson who kept…
A thank you to a Rachel Hodson who kept me informed about what was happening during the process of finding new tenants for the property
Roger
Lydia · 11 September 2026
Agent replied · 23 September 2026
Thank you for sharing your experience, Lydia. We're glad Rachel kept you informed during the process of finding new tenants. We strive to provide professional support and clear communication. If there's anything more we can do to enhance your experience, please reach out to us.
★★★★★ 4/5
TrustpilotEfficient and friendly
Review for Denise Lumpkin at Miles and Barr. "Easy to speak to , friendly and helpful. Very precise in giving updates, instructions and guidance."
Caroline · 22 September 2026
Agent replied · 10 October 2026
Thank you for sharing your experience, Caroline. We're glad you found our team approachable and helpful, providing clear updates and guidance.
★★★★★ 5/5
TrustpilotThanks to the team and Miles and Barr
Thanks to the team and Miles and Barr. From Julie and Rhys in the Faversham Office and Debbie in the Progrerssion Team, the service was professional and friendly. We were kept updated throughout on our property purchase. I would highly recommend them.
Herrod · 19 May 2026
Agent replied · 22 June 2026
Thank you for sharing your wonderful experience with our team. We are thrilled to hear that you found our service professional and friendly. Keeping you updated throughout your property purchase is our priority, and we appreciate your recommendation.
★★★★★ 5/5
TrustpilotA very professional approach with…
A very professional approach with regular updates from the informative and polite Emily Stickler.
I would have no hesitation in recommending Emily and Miles and Barr
Stephen · 2 September 2026
Agent replied · 23 September 2026
Thank you, Stephen, for your kind words about our professional support. We're delighted to hear that Emily provided you with regular updates and clear communication. Your recommendation means a lot to us. If you need anything further, please don't hesitate to reach out.
★★★★★ 5/5
GoogleVery helpful and great communication. Julie was especially helpful when showing us around the same property twice.
Morgan · 14 October 2025
Agent replied · 23 October 2025
Dear Morgan,
Thank you so much for your lovely 5-star review! We’re delighted to hear you had such a positive experience with Julie. She always goes the extra mile to make sure everything runs smoothly, so it’s lovely to know her helpfulness and great communication made a difference, especially during your viewings. We really appreciate you taking the time to share your feedback!
Best wishes,
The Miles & Barr Team
★★★★★ 5/5
TrustpilotLouise daly is a hero!
Louise daly was my main point of contact throughout the purchase and she was flawless! She really helped move things forward by communicating between sellers, solicitors and myself- she's worth her weight in gold.
Thomas · 25 June 2026
Agent replied · 10 October 2026
Thank you for sharing your experience, Thomas. We're thrilled to hear that Louise provided such exceptional support and helped facilitate clear communication throughout your purchase. We strive to deliver a seamless experience with professionalism and integrity. If you need anything further, please don't hesitate to reach out to us
★★★★★ 5/5
TrustpilotSales progressor is amazing
Becky the sales progressor was so helpful. She was a fantastic link between us (buyers) and the vendors. As ever, house buying is a stressful process when your conveyancer is slow and/or a poor communicator. I felt like Becky stepped in several times to reassure us and ensure both sides were fully informed and feeling positive. She really made a difference.
J · 17 November 2025
Agent replied · 23 November 2025
We're happy to hear that your sales progressor, Becky, was helpful during your house buying experience. We appreciate you acknowledging her efforts to keep all parties informed and positive, especially when facing conveyancing challenges that so many people experience. Thank you for your feedback and may we wish you all the best in your new home!
★★★★★ 5/5
TrustpilotThe service is great
The service is great! It really takes the stress and any annoyance out of our lives. We have full trust in the team and always think that quotes are reasonably priced.
Nicola · 14 July 2026
Agent replied · 10 October 2026
Thank you for your wonderful feedback, Nicola. We're thrilled to hear that our service has taken the stress out of your life. Our team is dedicated to providing professional support with integrity and local expertise. We appreciate your trust and look forward to continuing to deliver great value for you
★★★★★ 3/5
TrustpilotMostly ok
I was a tenant with Miles & Barr for 3 years. They were quite slow to get problems sorted out, and at the end of my tenancy they created confusion/worry for me as they did not seem to know that my moving out date had already been decided and told me I needed to give 2 months' notice, which I didn't need to.
Anna · 14 July 2026
★★★★★ 5/5
TrustpilotExcellent service
Excellent service, Emily kept up up to date every step of the way, making our move go smoothly and taking off the pressure
Tania · 14 May 2026
★★★★★ 5/5
GoogleJulie / Miles & Barr have been absolutely brilliant from the start of our purchase journey. Nothing was too much for them and extremely accommodating. I’d definitely recommend using their services.
Maureen · 11 July 2026
Agent replied · 11 October 2026
Dear Maureen,
Thanks so much for your wonderful 5-star review! We're delighted to hear that Julie and the team at Miles & Barr helped make your purchase journey such a positive experience. Providing helpful, accommodating service every step of the way is exactly what we strive for, so it's fantastic to know we achieved that for you. Thank you do much for your recommendation and we wish you every happiness in your new home!
Best wishes,
The Miles & Barr Team
★★★★★ 5/5
TrustpilotThe service we have received has been excellent
The service we have received has been professional and courteous throughout and our requests for viewings in order to do things like measuring up have always been agreed without fuss.
Liam · 17 July 2026
Agent replied · 10 October 2026
Thank you, Liam, for your wonderful feedback. We are delighted to hear that our service has been both professional and courteous. It's great to know that we have efficiently accommodated your requests for viewings.
★★★★★ 5/5
GoogleExcellent communication and a kind staff. From the moment we met Julie, she was absolutely amazing. Genuine, knowledgeable, and kind. Told us everything we needed to know about the area and the things we were searching for. She made a special effort to reassure my son that everything he might have thought he would miss when he moved is actually there. It was a great experience! Thank you!
Kasia · 23 August 2025
Agent replied · 22 September 2025
Hi Kasia,
Thank you so much for your kind words. Your feedback truly means a lot to us.
We’re so pleased to hear that you had such a positive experience with Julie. She’s a valued member of our team, and it’s wonderful to hear that her knowledge, warmth, and genuine care came through so clearly during your visit. We’re especially glad she was able to help reassure your son. Moving can be a big step, and we’re thrilled she made it feel that bit easier for your family.
Wishing you all the best as you move forward, and please don’t hesitate to reach out if there’s anything else we can do to help.
Warm regards
The Miles & Barr Team
★★★★★ 5/5
TrustpilotTo Abi for being so helpful
To Abi for being so helpful, professional & patient with us in the last few months, she made it so easy for us, thank you! X
Chloe · 6 August 2026
Agent replied · 10 October 2026
Thank you, Chloe, for your kind words about Abi's support. We are thrilled to hear that she made the process easy for you. Our team is dedicated to providing professional and efficient service, ensuring clear communication every step of the way. We appreciate your feedback and look forward to assisting you again in the future!
★★★★★ 5/5
GoogleFriendly and helpful from the start. Gave us the time and space to draw our own conclusions on properties we viewed. Properties we viewed matched the expectations we drew from their online descriptions. Would recommend Miles & Barr.
Ian · 11 May 2026
Agent replied · 11 October 2026
Dear Ian,
Thank you so much for your kind review. We’re delighted to hear that you found our team friendly and helpful throughout your property search.
We always aim to provide accurate property descriptions and give our clients the time and space to make the right decision for themselves, so it’s fantastic to know this came across during your experience with us.
We really appreciate your feedback and wish you all the very best with your property search.
Best wishes,
The Miles & Barr Team
★★★★★ 4/5
TrustpilotOn the whole a good experience
Can not fault the start of the process, The Sales staff were brilliant, we felt they were honest and helpful, always coming back to us when we had questions. They didn't really have to sell our house as we were lucky enough to sell to our first viewer. We were not impressed by the, all be it, indirect pressure we had from their panel solicitors, despite our clearly stating we would not use them, they kept trying to get us to and labelling it as a 'mistake' if that is the case take note of our instruction that we are not using them the first time and do not continue to try and get us to sign up with panel solicitors.Once sold, although our Sales Progressor was very friendly and a nice person, we felt everything slipped from this point, we could rarely actually speak with her, we could always leave a message but she rarely called back, preferring it seemed, to email. She did eventually provide an adequate service and get things moving for us, but we felt only because we would not give up and continuously chased things.However, despite the disappointment of the after sale process, on the whole we had a good experience, the staff were all friendly and we can understand why M&B have a good reputation. We would definitely recommend them as they are, on the whole, very good at what they do.
Debra · 8 August 2024
★★★★★ 5/5
TrustpilotBrilliant communication through out
Brilliant communication through out. It has been lovely to speak with Abigale and having such fast and effective response.
Gemma · 16 September 2026
Agent replied · 23 September 2026
Thank you for your wonderful feedback, Gemma. We are thrilled to hear that you experienced brilliant communication and effective support from Abigail. Our team is dedicated to providing professional and efficient service, and it's great to know we met your needs. If you have any further questions or need assistance, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotMiles and Barr were great in finding us a buyer so soon after a previous sale fell through twice!
Miles and Barr were great in finding us a buyer so soon after we put our flat on the market, even after we had previous buyers fall through and the disappointment that comes with that.
Phil · 28 May 2026
Agent replied · 22 June 2026
Thank you for sharing your experience, Phil. We're thrilled to hear that our team efficiently found you a buyer so quickly. We're glad Louise's professionalism and support made a positive impact. We appreciate your kind words about our local expertise and commitment to clear communication.
★★★★★ 5/5
TrustpilotThe sales team were very helpful and…
The sales team were very helpful and friendly and during the sale period Denise the Miles and Barr liaison person kept us up to date with the progress, ie for the solicitors, surveys etc.
Ray · 28 May 2026
Agent replied · 22 June 2026
Thank you for sharing your wonderful experience, Ray. We're delighted to hear that our sales team provided helpful and friendly support. It's great to know that Denise, your sales progressor, kept you informed throughout the process
★★★★★ 5/5
GoogleFrom the first day we viewed our to be home, we felt welcomed, supported and advised by the estate agents showing us around the property, to the sales agent managing us and our offer of the property. We were kept up to date with all information we needed to provide and the service was smooth and efficient. No query or question was too difficult and Miles and Barr were professional and sympathetic throughout. During the waiting process between our offer being accepted and the exchange we were kept up to date with the stage of the chain every fortnight before we had to ramp things up as we neared completion. Thank you Miles and Barr. A truly swift and easy service.
Emily Stickler was also amazing. As our sales progression link, she dealt with all queries so well and as first time buyers she made the process particularly simple keeping us informed of what to do and when and checking in on the forward chain. We couldn't have had such a smooth move without you Emily, thank you!
Carrie · 11 November 2021
Agent replied · 10 November 2024
Thank you for your kind comments, Carrie. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future please feel free to contact us. Mark, Customer Experience Manager
★★★★★ 4/5
TrustpilotWe were very impressed with Debbie…
We were very impressed with Debbie Mead's handling of our sale, particularly when an issue arose further down the chain as a result of the PM law saga. Debbie's input was invaluable and helped all parties swiftly find a resolution and move to completion.
Tom · 9 March 2026
Agent replied · 19 March 2026
Thank you for sharing your experience, Tom. We are glad to hear that Debbie's professional support was invaluable in resolving the issue. We apologise for any challenges you faced during the process with another solicitor within the chain but we are pleased to hear Debbie helped facilitate a solution and a new firm of solicitors.
★★★★★ 4/5
TrustpilotTake responsibility for your choice of solicitor
This is my second experience with M&B in 6 months. I was happy to go with them a second time, even happier that I didn't use the solictors that they regularly work with the second time around, but successfully worked with Girlings instead. It's true there are a few bolt-on costs for photos, ID checks, EPC rating, but we were made aware of them before signing the contract. Apart from a bit of a slow start when you're so keen to lock in an offer, the committed and longer term staff were always very helpful. Having worn Rebecca Gravener out with the previous sale, her help was less necessary this time. All the same, once again she was on the case before the rest of us every step of the way. Lynette also, charming and helpful when the buyers visited for a final view.
Nicky · 10 July 2024
★★★★★ 5/5
TrustpilotMiles and Barr sold our property
Miles and Barr sold our property. It was a very difficult chain (not their fault!) but their sales progressor, Annie, was absolutely amazing. Kept in regular contact, always went above and beyond. Thank you so much.
Polly · 5 May 2026
Agent replied · 24 May 2026
We're so happy to hear that Annie's support made such a difference during a challenging chain. We appreciate your positive feedback and thank you for recognizing her dedication and hard work in selling your property.
★★★★★ 5/5
TrustpilotAs a first time buyer I didn’t have a…
As a first time buyer I didn’t have a clue
Emily helped every step of the way and made it very easy thank you
James · 26 July 2026
Agent replied · 10 October 2026
Thank you for sharing your experience, James. We're thrilled to hear that Emily provided you with professional support and made your first buying journey easy. If you need anything else, please don't hesitate to reach out to us.
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