Trusted Agent profile · Swadlincote, Derbyshire
Verified
★★★★★
184 reviews across 1 platform
38-42 High Street, Swadlincote, Derbyshire, DE11 8HY
Part of Your Move & Reeds Rains National Home Move, see every office.
Your Move's office in Swadlincote, Derbyshire, at 38-42 High Street, is rated 4.6 out of 5 across 184 reviews on 1 platform, including 184 Google reviews rated 4.6.
Every review we hold for the Swadlincote office, from every platform, shown as written. First names only.
5/5
GoogleRecent move in the local area and can't fault the service and attitude of Your Move Swadlincote; in particular Louise and Lauren who helped with everything. Accomodating, patient, kind and lovely! Thank you for your support in this time of absolute stress and chaos! 😊
5/5
GoogleIf you looking for a good estate agent to buy a home then rightmove swadlincote is the estate agent for you. Lynn fairbrother is an absolute angel. She is attentive to detail, excellent communication skill ans she gets the job done. I don't think our journey to buying our first home would have gone this easy if it wasn't for Lynn. You are star.
Thank you for your lovely review Harrison I am so pleased that your purchase went well with the help Lynne Fairbrother. I hope you are settling into your new home Terry Edwards - Branch Manager Your Move Swadlincote
5/5
GoogleI cannot recommend the staff at Swadlincote highly enough, both Terry and Lynne did more than their jobs to make our difficult move happen, I cannot express my thanks enough to Terry who went far beyond his responsibility.
Good Afternoon, Thank you so much for this great review! Myself & the team really appreciate your kind words and would like to wish you the best of luck in your new home! Kind Regards, Terry, Branch Manager
5/5
GoogleA really big thank you to Lauren as she helped me out getting the home I wanted. She's a rare person at the company and helped me with all the steps and information what I needed. Really appreciate all your help and effort. Thank you
1/5
GoogleMoving house is the most stressful thing you will ever do. We was faced by reluctancey and was not felt to be a good process. They were happy when we were looking but when we found the one and put a offer on it they told the sellers in these exact words “he is not a serious buyer we will get more if you keep the viewings” this to me means we want a biding war. then when we went to colect the keys i was shocked by being told “please leave us a review on google and make it a 5 star” is this how you get all of your 5 stars?.
Hi Christian, we’re sorry to hear about your experience. We just want to make a clear that you were always regarded as a serious buyer, we just needed to understand your financial situation as we do with all buyers. Furthermore, there were other people interested in the property and as always, we followed our process so that everyone had an equal and fair chance once they have viewed the property. Under no circumstances do we ask for customers to give us a particular rating as we want honest feedback in order to improve our service. Thanks you for leaving the review and if you have any other concerns, please get back in contact with the branch. Kindest regards, Your Move
5/5
GoogleEmily from Your Move in Swadlincote has been excellent in helping us put our property on the market and sell. Having not done this before, Emily gave us some great advice and made us feel at ease during each step explaining everything to us. Sade has also been amazing helping us with all our mortgage advice! I would thoroughly recommend and use again.
1/5
GoogleI wrote this review before I moved in and have only decided to send it now: “I’m writing this review very reluctantly, but I do feel as if I should express my disappointment As a first time renter (outside of student renting, I didn't expect this entire process to be so stressful and painful. I found a property to my liking, a new conversion in the area, and proceeded with the reservation process. I’m quite big on planning ahead, especially in this case as I was moving half-way across the country for a new job. I requested the floor plan a couple of times however between YourMove, the Landlord and the Site Manager I told there wasn't one? I’m unsure as to how planning permission would have been granted without it… I also enquired about the type of internet the property would have (e.g fiber) however the same three parties were unable to tell me, so I had to delay purchasing a plan for myself so it would be ready on arrival. This was the same with electricity and water. Due to the previously mentioned issues I had a second viewing to sort them out and I was slightly concerned about the the condition of the flat so close to the move in date, however I will say that at the time of writing this I have been assured that my concerns are or have been rectified in line with the move in date. In addition to this, Lauren didn’t seem too happy that I was trying to measure the property. I definitely felt very rushed during this process, which didn’t feel was fair at all. I can appreciate that some things are out of control, but I would argue that in a couple of cases here the information I needed should have been readily available to make things as smooth as possible, especially for myself as I have just started this chapter of my life. I am looking forward to moving into my new place in a couple of days.” The last sentence hilarious to me, as the confusion continued. I was wrongly I formed that my windows would be able to open, however upon arrival I found that was not the case. This would have been a deal breaker if knew this. Not good enough. Again, in the second viewing mentioned earlier, I was informed that no washing machine and fridge would be provided. However around a week before we were told that we WERE going to get those appliances. While a relief, I had to go about cancelling an order I had made. While I got my money back, I’m aware of other tenants who bought appliances and were unable to do so. Poor. Overall-very dissatisfied.
1/5
GoogleI wrote this review before I moved in and have only decided to send it now: “I’m writing this review very reluctantly, but I do feel as if I should express my disappointment As a first time renter (outside of student renting, I didn't expect this entire process to be so stressful and painful. I found a property to my liking, a new conversion in the area, and proceeded with the reservation process. I’m quite big on planning ahead, especially in this case as I was moving half-way across the country for a new job. I requested the floor plan a couple of times however between YourMove, the Landlord and the Site Manager I told there wasn't one? I’m unsure as to how planning permission would have been granted without it… I also enquired about the type of internet the property would have (e.g fiber) however the same three parties were unable to tell me, so I had to delay purchasing a plan for myself so it would be ready on arrival. This was the same with electricity and water. Due to the previously mentioned issues I had a second viewing to sort them out and I was slightly concerned about the the condition of the flat so close to the move in date, however I will say that at the time of writing this I have been assured that my concerns are or have been rectified in line with the move in date. In addition to this, Lauren didn’t seem too happy that I was trying to measure the property. I definitely felt very rushed during this process, which didn’t feel was fair at all. I can appreciate that some things are out of control, but I would argue that in a couple of cases here the information I needed should have been readily available to make things as smooth as possible, especially for myself as I have just started this chapter of my life. I am looking forward to moving into my new place in a couple of days.” The last sentence hilarious to me, as the confusion continued. I was wrongly I formed that my windows would be able to open, however upon arrival I found that was not the case. This would have been a deal breaker if knew this. Not good enough. Again, in the second viewing mentioned earlier, I was informed that no washing machine and fridge would be provided. However around a week before we were told that we WERE going to get those appliances. While a relief, I had to go about cancelling an order I had made. While I got my money back, I’m aware of other tenants who bought appliances and were unable to do so. Poor. Overall-very dissatisfied.
5/5
GoogleLauren was a pleasure to deal with, with our recent tenancy arrangement through Your Move. Helpful, quick to respond, would recommend.
5/5
GoogleYour Move were originally managing one of my rental properties until I decided to sell. They sold the house within a couple of days and we had 3 offers to pick from. Lynne was fully in control from offer acceptance through to exchange of contracts. More than happy to recommend.
5/5
GoogleOur first time renting so was a bit nervous however, we had the pleasure of Lauren Kinsey, her customer service and on-going support throughout. Couldn't be more helpful and kind! Thank you for making the process stress-free!
Good Afternoon Jade, Thank you for taking the time to leave this great review for Lauren, we are glad the process was simple and stress free for you and would like to wish you all the best in your new home! Kind Regards, Terry- Branch Manager
5/5
GoogleIf you are thinking of using a cheap online property service.....quite simply DON'T!! Unless you know how the system works....I can't stress enough how helpful the Swadlincote branch where....they helped with direct communication between parties and keep you updated as to key moments in the chain of events.....I had a particular bad experience with my solicitor failing to have everything in place but Terry who is Swadlincote branch manager intervined and saved the day .....he runs a tight ship and has a brilliant team behind him....I also suspect he has alot of clout in the business. .....your move branch in Swad are worth there weight in gold
5/5
GoogleWe dealt with Your Move for our house purchase, and they were fantastic. Easy to get in touch with, very patient, and eager to help with lots of questions we had. I mainly dealt with Holly and Terry who both provided an excellent service. Would definitely recommend.
5/5
GoogleBeen looking for a house for ages and it wasn't until I used Your Move Swadlincote that I found the perfect place and it was all thanks to Emily and her team super helpful and always there to answer all my questions. Would definitely recommend them excellent all round. Thank you all so much
5/5
GoogleWe are so pleased we chose to use Your Move Swadlincote when moving home. Their service throughout has been second to none and we wouldn't hesitate to recommend to anyone. Lynne in particular was absolutely fantastic! Communication was timely and informative throughout, and I genuinely feel we wouldn't have achieved our timescales without Lynne's dedicated approach to pushing things along on her end. You really feel she is in your corner and nothing is too much trouble - exactly what you need amongst the stress of a house move. Thank you so much!
5/5
GoogleLouise is a absolute star,regular communication which believe you me is hard to come by through some estate agents. She's very focused on getting the consumer the end goal! *****6 stars because 5 doesn't seem enough
5/5
GoogleGreat Team at Your Move Swadlincote, Terry was amazing, kept me updated every step of the way, and was extremely proactive to move along on my purchase, without his help I’m not sure we would have got there at all. He also managed to keep me sane during a stressful time. Thank you.
5/5
GoogleI used your move estate agents in burton on trent they were brilliant .Zoe was realy helpful I will miss her cheery updates on the phone thankyou so much
5/5
GoogleLynne at Your Move was brilliant. She was Professional, informative & friendly throughout the whole process in our house purchase. I wouldn't hesitate in recommending Your Move and Lynne to anyone wishing to buy or sell a property.
Good morning Simon. I would like to thank you for the excellent review that you have given Lynne. The team at Your Move wish you all the best for your the future.
5/5
GoogleWe were first time buyers and needed some advice. We spoke to Sade the executive financial consultant who helped us chose the right mortgage for us. She was very helpful and a pleasure to do business with. I would recommend Swadlincote branch to anyone. Sade and the team delivered great service from start to finish.
5/5
GoogleJessica and Terry at Your Move were brilliant, and communication was excellent throughout the transaction. We received a great offer on the house and they negotiated to get me the best price. As a property investor, i deal with hundreds of estate agents each year. Generally, the communication is poor from the point a sale is agreed. This was NOT the case with Your move. I was kept updated throughout the sale, and the communication was regular and helpful. Thank again
5/5
GoogleExcellent service. Always there to answer questions, and kept me well informed about my move. Many thanks
Hi Davina, Many thanks for taking the time to leave this review for the team, it's really appreciated! And thank you for the chocolates for the team too! 😊 Best of luck in your new home, Kind Regards Terry, Branch Manager
5/5
GoogleI used Yourmove to move property and found them really helpful. No problem was too big and Terry and Lynne where so helpful in getting the sale over line. Thanks again and i would recommend to anyone i knew selling a property. Adam and Helen Cook.
Thank you so much for taking the time to leave us a review. It has been our pleasure to help you to sell your home. We would like to wish to you and your family all the very best in your new place. Terry Edwards - Branch Manager
5/5
GoogleAbsolutely fabulous service from Lynne. She went over and above her role to help me sell my house. Couldn’t recommend enough. Please support your move Swadlincote
Good Afternoon Kevin, Thank you for taking the time to leave this great review for Lynne and for your recommendation! We would like to wish you the best of luck with everything going forward! Kind Regards, Terry- Branch Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Your Move's Swadlincote office has 184 reviews across 1 platform: 184 on Google.
Your Move Swadlincote is rated 4.6 out of 5 across all 184 reviews, and 4.6 out of 5 on Google from 184 reviews.
Your Move Swadlincote, 38-42 High Street, Swadlincote, Derbyshire, DE11 8HY.
