Trusted Agent profile · Sutton
★★★★★
308 reviews across 2 platforms
40 High Street, Sutton, SM1 1HF
Gascoigne Pees's office in Sutton, at 40 High Street, is rated 4.2 out of 5 across 308 reviews on two platforms, including 220 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of five awards Gascoigne Pees won in 2026.
The Trusted Agent 2026 results for Gascoigne Pees, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Sutton office, from every platform, shown as written. First names only.
5/5
GoogleI recommend Mann for their professional service, continuous follow up and understanding of Client requirements
Hi Ramy, thanks for the fantastic five star review and recommendation! The team at Mann Countrywide, in Sutton strive to deliver straightforward, personal and passionate service to its customers and it is great that you were able to take advantage of this. Kind regards.
1/5
GoogleHad to call them 5 times to get to talk to someone before deciding to finally go in their branch to speak to them in person. Not very welcoming even when i went to speak in branch as a first time buyer. Wont deal with them again.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
1/5
TrustpilotDisgusting flat, substantial costs due to failings and misrepresentation
On our move in day it was discovered that the property was not as advertised. It has been a nightmare since and we have incurred heavy losses as a direct result.Broken boilerBroken cookerBroken dishwasherNo fire alarmsNo valid gas safety checkNo heating or hot waterNo cleaning undertakenBlack mould throughoutBrown speckled mould throughoutSigns off water ingress in numerous areasDamp walls in areasSmell of mould and damp causing coughUnusable showers x2Broken front door lockNo postbox keyNo evidence of parking spot listed on tenancy agreementNo attempt has been made to repay the costs we suffered, nor has anyone apologised for ruining the lives of two disabled tenants. Absolutely appalling.
5/5
GoogleDefinitely 5 star's , wonderful staff, kept me updated on everything that was happening, I am very happy to recommend them
5/5
GoogleWe bought our family house with Mann in Sutton and just wanted to say a huge thank you to the whole team. Janine Haynes was especially helpful and professional through the process and we would definitely recommend and use Mann Sutton services again. Dan & Eva
5/5
GoogleVery happy with Ben Davy and the team at Mann Countrywide in Sutton.
Thank you for your review! We'll make sure to pass on your comments to the Team; they'll be thrilled that they could help and provide the service needed. With warm regards, all at Mann
5/5
TrustpilotIncredibly happy with their work so far!
Have an incredibly positive experience with the Gascoigne Pees agents and I've finally found a property management company that's actually making an effort and favours both landlords and tenants.Upon entering, the flat wasn't in a good condition and needed cleaning and a few repairs; however they've been extremely cooperative and have arranged everything to be done, replying to my emails and sending me updates right away.Couldn't recommend them enough.
5/5
GoogleWe have been dealing with Jack Meddings from Mann he has been brilliant he sold our property for over the asking price and then found us a property to buy. He came back to us straight away and helped us through the process. Always keeps up to date, absolutely brilliant service
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
1/5
Trustpilotpushy, bordering on harassment
They are extremely pushy and have been making repeated phone calls trying to get our business despite repeated requests for them to leave us alone. If they can be this unpleasant and unprofessional when they’re trying to entice you in, what will they be like once you’re hooked in? Don’t do it!
5/5
TrustpilotVery helpful with advice
After purchasing our property with the help of GP Basingstoke in 2014, which went very smoothly, I recently had a couple of issues so asked Nic Austen in the branch for help. He spent a good 30 minutes on the phone with me and then suggested I drop in the office so we could compare notes. He was really helpful and generous with his time, and spread some light on my situation.
5/5
GoogleMy mum Amanda has had an amazing experience with this letting agent. Jon and Kush have answered all her questions and queries, nothing has been too much trouble for them. Highly recommend using them!
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotI found a house to rent through…
I found a house to rent through Gascoigne and pees in Basingstoke. Never rented before, signed the tenancy, set up all the bills, gave notice on storage unit, booked Van etc, I got a phone call a week before saying the current tenants are refusing to leave. Whilst I get this is not the lettings agents fault and I was pretty understanding it was the aftercare, was told I would need to find somewhere else, when I asked if they had anymore properties I was told no, then I went on to explain I had sent another enquiry about a house that they were advertising over the weekend, I was told what do you want me to do about it as it’s not ready until mid November, as they didn’t even bother to ask if I had anywhere to go that was totally irrelevant. I asked them about all the expense I had laid out, buying things for the house, removal van etc, my storage unit doubling but all I got was nothing we can do. I felt very let down and felt there was no support at all. If I broke the tenancy then everything would have been thrown at me.
4/5
GoogleJon (and Kevin) have provided a really good service to me, a landlord between tenants. They have been efficient, friendly and the marketing of the new tenancy was great: timely and effective. They understood what I needed from them, and were very practical in delivering on it, with excellent communication throughout. Thank you !
It is great to read that you had a fantastic experience with our local team and I would like to thank you for taking the time to leave your review. Best wishes, Scott
5/5
GoogleWas looking to rent with my partner for the first time and all the girls in the office where so helpful and always willing to give adivice and guidance as it was our first time renting. Would highly recommend letting through Mann Sutton such a pleasent experience and am now happily settled in our new property
Hi George Thank you very much for this 5* review and recommendation! Great to hear the team provided such good customer service and were very helpful with you renting for the first time! Kind regards, Jake
1/5
TrustpilotNo apologies over mishandling to manage property
We used Gascoigne Pees to let our property. They insisted newly arriving immigrants whom we had great doubt as tenants but they ensured they would fit.It was totally wrong. They lacked common sense on how to maintain the house whilst Gascoigne Pees did nothing to assist as a property management firm.Numerous lost in translation moments and mismanagement led the tenants to break the agreement 3 months earlier than original and caused financial loss to us.They never acknowledged their wrong doing or provided proper apologies. We will never ever use or recommend Gascoigne Pees.
5/5
TrustpilotWe had a fantastic service give have had a wonderful experience with…
We have had a wonderful experience with the ladies from the Esher office of Gasgoinge pees estate agents.They couldn't do enough for us In helping us to move forward in finding out next home. They were a great bunch of ladies who were great at their jobs , giving us help all the way through would highly recommend them in your next move ..Mrs Mrs stone.
3/5
GoogleTo be fair they did sell the house quickly but communication and process was poor throughout the whole process. I often felt like they were working against me rather than for me
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleI have worked with the Mann agency to rent a house, and I received a very professional service from Gerald and Jonathan, who have been very helpful, kind and always responded in a timely manner. Best service I have encountered from an estate agency! Highly recommended.PositiveResponsiveness, Professionalism
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott @ Customer Relations.
5/5
GoogleMann Sutton manage a local property for me. I am based overseas and its important to know things are well looked after and get quick responses to communication. The team there do an excellent job and have been really helpful in managing any issues that have arisen.
Hi, Jeremy Thank you for taking the time to leave this review. I can fully appreciate that being overseas can cause issues in managing the property but it is great to hear that the staff have overcome this. Thank you for the 5 stars as well! Kind regards, Chris
5/5
TrustpilotHad the best experience
Had the best experience with the lettings team. Ben showed us around the property originally and answered any question we could have. He always kept us updated on every step of the application process for our property. Overall a really great experience, easy, fast and would recommend them to a friend when looking for their next property.
5/5
GoogleThe experience with Mann letting agent was amazing and Hassel free. Alicia Cholewa addressed very well all our concerns right from viewing to moving into our house.We were new to Redhill and Mann really took good care in each process and made it hassel free.Best part was transparent and continuous communication. Thank You.
Thank you Anshu for your 5* review. It is great to see that our team were able to help you find the perfect home. Kind regards, Scott
5/5
GoogleJon from Mann & Co has provided an excellent service , as a landlord. Accommodating and efficient service with regular updates. Communication is friendly and all issues are addressed in a timely manner. Jon has a good understanding of what I needed to help support tenants. Thank you !
Thank you for taking the time to leave us your fantastic comments. I will make sure the local team are made aware of your 5* review. Kind regards, Donna.
5/5
GoogleIm very happy with this company exelent services and good profecional peaple
5/5
GoogleI would especially like to commend Julie Button, Property Manager in Bromley for her very smart and helpful solution to a recent problem at my apartment. Julie responded promptly, with her usual friendliness and professionalism. Being overseas, Julies' accessibility is very valuable to me and much appreciated. Thank very much Julie!
Thank you Andrew for your glowing 5* review of our dedicated Mann team. It is great to read that you had such a great experience and I will make sure your kind words are made known to our whole team. Best wishes, Scott
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Gascoigne Pees, Sutton won Trusted Agent; Gascoigne Pees, Guildford won Platinum; Gascoigne Pees, Farnham won Trusted Agent; Gascoigne Pees, Kingston Upon Thames won Trusted Agent; Gascoigne Pees, Redhill won Trusted Agent.
