Trusted Agent profile · Sutton
★★★★★
307 reviews across 2 platforms
40 High Street, Sutton, SM1 1HF
Gascoigne Pees's office in Sutton, at 40 High Street, is rated 4.2 out of 5 across 307 reviews on two platforms, including 220 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of five awards Gascoigne Pees won in 2026.
The Trusted Agent 2026 results for Gascoigne Pees, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Sutton office, from every platform, shown as written. First names only.
5/5
GoogleHave been doing the estate agent rounds in Sutton for my brother and I have to say Mann has been the most helpful and professional.
Hello Anne, Thank you for taking the time to leave this fantastic 5 star review! I am happy to hear that you have found that the team at Mann in Sutton the most professional and helpful. Many thanks, Maryjane.
5/5
GoogleJon Claustres have provide excellent services Thank Highlighted recommendedPositiveQuality
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
GoogleI dealt with Jack Meddings. He is brilliant -- with a proactive and professional approach.
Thank you for your 5* review!
5/5
GoogleI purchased a house and Mann were professionally and communicated well during the entire process. They were proactive and performed their job well.
Thank you Justin for your wonderful 5* review of Mann in Sutton. It is brilliant to read that the team acted proactively, professionally and kept you full informed throughout the buying process. Best of luck in your new home. Kind regards, Scott
5/5
GoogleI always have a good experience. Very helpful, friendly, efficient, high standard of service. Provides me with all relevant information or help in relation to what I ask or need. Could not ask for anymore, goes above and beyond everytime. Jon Claustre always delivers excellent service. An asset to your team who I would highly recommend.
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotExcellent Service
The agency was very helpful, they have provided us with all the information we needed. The agents we were dealing with got back to us very quickly with any queries we had (Jemma & Ben). The whole process of moving in has been very smooth and easy, could not have asked for anything more.
5/5
GoogleWe have been house hunting for a while and based on previous experience, I was pleasantly surprised by the viewing Stephanie. She was very welcoming, understanding and empathetic while maintaining her professionalism. We left well informed of next steps and with a feeling of trust in the whole process. Keep it up Stephanie, home seekers need more people like you. Thank you.
5/5
GoogleService has been very good and Julie has been very helpful and supportive throughout a recent inspection and renewal.
Thank you for your great 5* review! I will of course make sure our local team are made aware of your kind comments. Best wishes, Scott
5/5
GoogleWe have had a really good experience. Alicja was very helpful. We are happy in our new flat. Thanks
Many thanks for your 5* review. Kind regards, Tracey.
1/5
TrustpilotThis letting agent is shocking
This letting agent is shocking. Signed a 12 month contract but had to leave early. Our cars were targeted and my boyfriends had to be written off. Had issues with the flat, which were never sorted, despite me chasing numerous times. Now landlord is trying to charge me £975 for leaving early, when we almost had no choice but to leave. My car was being targeted very frequently. Spoke to a Lady on the phone from G and P and she was so rude. Made me feel like I was the problem.
5/5
GoogleI am very happy and surprised how good and professional this Agency took care of my house sale. They are always accessible any time if needed. Daniel, you're the best we ever had, I m definitely recommend you and your agency 👌 👍 to everyone. All the best in the future work.👏👍
5/5
GoogleThanks to all the team at Mann who helped us sell our much loved, but outgrown family home and buy our new dream one. Throughout the process they have been brilliant, from the initial meeting, to tips on showing off our house, amazing photos; as well as great advice / keeping things on track when things got hairy. We are so happy in our new place, thanks guys!
Hi Joanna, Thank you for the great review! The Mann Countrywide team in Sutton are passionate about estate agency and work hard to ensure that each and every customer is supported throughout the entire sales and purchasing process. It's great to see that you were able to benefit from their excellent service. Many thanks!
5/5
GoogleReally helpful and friendly service provided would highly recommend Julie she’s very professional and courtist 👍 …
Thank you Patrick for the glowing 5* review and recommendation. Best wishes, Lucy.
5/5
GoogleAwful service, no one returns calls , false promises and a lack of actually caring about our property until Chevalier arrived. Total change! We went from no viewing to getting viewings and a offer we are happy to accpect. In our case she is the only professional one in there with a bunch of lazy co workers well done chevalier ur service deserves 6 stars
Hi Sharon, I am sorry to read that you initially experienced service issues however, I am very pleased to read that Chevalier was able to reverse this experience and provide you with the very best service possible and I would like to thank you for sharing this 5* experience and review with us. I will of course make sure your wonderful feedback is forwarded on wards to Chevalier. Kind regards, Scott.
5/5
GoogleBig thank you to Jon for being not only professional but caring and thoughtful!
Thank you for your 5* review!
5/5
GoogleJaneen was absolutely the best, great communication, wish she was my agent! 😂 …
Wonderful to read that you had a fantastic experience with our local team and I would like to thank you for taking the time to leave your review and provide our team with 5* review. Kind regards, Donna.
5/5
GoogleJon and Kevin's services have been extremely helpful, making my move as smooth as possible. Service was fantastic, responses were timely. Overall, I felt like a top priority. Jon also went out of his way to ensure I had the proper rental documents needed to satisfy my banking account requirements. Super appreciative and happy about working with the whole team at Mann.
Many thanks for your fantastic 5* review. It gives me great pleasure to read that once again our Mann branch were professional and helpful.Kind regards, Lucy.
5/5
GoogleFirst time renting with my partner as a young couple and had a very smooth experience with Jon I must say really appreciative for the work he put in and I would highly recommend as the customer experience was excellent
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
1/5
TrustpilotExperience as a Landlord. AVOID!
Experience as a landlord. Not sure what has happened over the years at the Basingstoke office, it used to be okay. I used to let 4 properties with them, but have withdrawn all properties from last month as the service is awful. The staff seem to have a degree in extremely poor customer service, with the lack of communication being their speciality. Taking the one review here that relates to GP property sales aside, every review here is 1 star. Why does this not ring alarm bells with senior management? To top it all, I now have a tenant having trouble getting their deposit back (from 3rd party company appointed by GP), and GP are being less than helpful getting it returned.
5/5
GoogleJon has been extremely friendly, efficient and helpful with my tenancy. Great service!
Thank you for taking the time to leave us this excellent review, it's great to see that the team were once again able to provide their proven, 5* service! Best wishes, Donna.
1/5
TrustpilotTerrible experiance
Terrible experiance Saw property pre launchPut full asking offer in at the time then told its going online for a while No EPC given said they would forward once it was in they didnt!No follow up calls thereafter10 days later Phoned in to see how things doing & if they had the EPc! agent dealing with me was off for the day said he will call me in the morning.Didnt get a call till late next day afternoon saying sold to the other intrested party. (I only learnt there was one other by making my call)No pre call to see if l was Prepared to up my offer. Feel having put full asking offer forward l had a valid intrest to be informed of its progress before putting forward their offers to seller.Shocking customer care The agent who showed me round lovely fella
1/5
TrustpilotUnprofessional and dishonest.
We called their office about a property advertised online. The woman who answered said the property was no longer available. This property has been advertised by them at least for a few weeks while at the same time actually not on the market any more. When we asked why still advertised the woman hunged up the call.
5/5
GoogleBought a property with Maan recently and the transition was very smooth and hassle free. Joe in particular was exceptional ,from day one till we finish the completion . He kept updating on the status and was available on call whenever needed. Would highly recommend him and Maan for any property sale.PositiveResponsiveness, Quality, Professionalism
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleI recommend Mann for their professional service, continuous follow up and understanding of Client requirements
Hi Ramy, thanks for the fantastic five star review and recommendation! The team at Mann Countrywide, in Sutton strive to deliver straightforward, personal and passionate service to its customers and it is great that you were able to take advantage of this. Kind regards.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Gascoigne Pees, Sutton won Trusted Agent; Gascoigne Pees, Guildford won Platinum; Gascoigne Pees, Farnham won Trusted Agent; Gascoigne Pees, Kingston Upon Thames won Trusted Agent; Gascoigne Pees, Redhill won Trusted Agent.
