Trusted Agent profile · Sutton
★★★★★
308 reviews across 2 platforms
40 High Street, Sutton, SM1 1HF
Gascoigne Pees's office in Sutton, at 40 High Street, is rated 4.2 out of 5 across 308 reviews on two platforms, including 220 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of five awards Gascoigne Pees won in 2026.
The Trusted Agent 2026 results for Gascoigne Pees, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Sutton office, from every platform, shown as written. First names only.
1/5
TrustpilotCommunication was poorly, and the description of the property wasn't correct
The description of the property didn't mention no children at all, it even said that those with children it had schools nearby, I think the communication was very poor, and should be stated in the description no children to avoid waste of time.
5/5
GoogleThanks to Jon and Khush for the smooth tenancy transition.
5/5
GoogleI recently viewed a property in Sutton with Beth Mills. She was lovely to work with - not pushy; she was informative and followed up with all the information that I needed. I would really recommend her.
1/5
TrustpilotUntrustworthy, liars and horrible customer service
They would lie and say anything to get you to sign the dotted line(basingstoke office) , they claimed the property was managed by them but once I ran into my 1st issue in a few days they refuse to do anything. Absolutely disgusting, steer clear of them
5/5
GoogleWe recently used Gascoigne Pees for renting a flat in Sutton. We found Stephanie Ayres, Lettings Negotiator very helpful, she follows up any issue and takes prompt action and communicates well. Thank you
4/5
GoogleWe recently rented a property through Mann Countrywide Sutton and the service provided by Hayley Bosdet was exceptional. She was always polite, courteous and friendly and nothing was too much trouble. Highly recommend.
5/5
GoogleAn acceptable offer within 2 weeks is excellent. Thank you
5/5
GoogleVery friendly and efficient service received from Stephanie in the lettings department at Gascoigne-Pees. I have rented with Gascoigne-Pees in the past and I am delighted that their high standards have been maintained.
5/5
TrustpilotBen was a miracle worker.
Ben managed to find us a flat and do all the paperwork from start to finish in 3 days. He did an amazing job for us and saved us from being homeless. He was incredibly responsive and always had time for my little questions. thank you so much for everything
5/5
GoogleWas looking to rent a studio for the first time and all the girls in the office where so helpful and always willing to give advice and guidance, specially Alicja Cholewa. Would highly recommend letting through Mann Sutton such a pleasant experience
Hi Tomek Thankyou very much for the 5 star review and recommendation! Great to hear Alicja and the team provided such good service! Kind regards, Jake
5/5
GoogleThe agent, Janene was very diligent , responsive and keen to move things forward. She was one of the few helpful people I came across during the process.
5/5
GoogleMann agent staff are wonderful people and they get things done without wasting time. They are on top of thier job and always keep to time .PositiveQuality
thank you for your wonderful 5* review! I hope you have a great New Year! - Best wishes, Scott @ Customer Relations
5/5
GoogleMet lovely agent Stephanie who showed me around the property. She was genuinely nice and very polite, it contrasts with some of the unfriendly, almost rude agents I've met in recent few weeks!
1/5
GoogleMost horrible estate agent you could ever imagine. If you do not want to loose your deposit and to have peace of mind, stay away from them. Their property management is so worse, they don't even bother to respond. Stay away
Hi, Sorry that you feel the service was not very good. If you would like to discuss this matter further please call us on 01623885533 or write to customercare@countrywide.co.uk and we would be happy to help. Many Thanks.
5/5
GoogleI visited the office to get some information on the procedure for renting my house and found the office to be very welcoming. I was greeted politely and given lots of useful information. Will definitely be back!!!
Hi Gwen Thank you for leaving this review. It is great to hear that branch looked after you so well and we look forward to seeing you again! Kind regards, Chris
5/5
GoogleWhat a team! Professional but not pushy with lots of knowledge. Ollie and Daniel have helped me start my purchase with ease .
5/5
GoogleWe have just sold a house in Sutton using Mann Estate agents. They were thoroughly professional and helpful throughout supporting us through the process. We highly recommend them.PositiveResponsiveness, Professionalism
Hi, thank you for the marvellous 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
TrustpilotOutstanding Service
Harj, the Lettings Manager, is an outstanding member of staff who went out of his way to help me during a particularly difficult and challenging period.
1/5
TrustpilotWorst Service
They will contact you every minute till they complete the agreement later they don't even complete what they have promised to do. After sales service is hopeless and unprofessional. Never recommend
5/5
GoogleJust sold my house with Mann. Their communication was excellent throughout the entire process. Their dedication and attention to detail meant that the stress was removed and were always happy to help. A great experience, thank you.
Hi, Steve Thank you for the 5* review! I'm glad to hear that the team looked after you and everything ran so smoothly. Kind regards, Chris
5/5
GoogleI would like to commend Julie Button at the Bromley branch for her helpfulness and the way she keeps me up-to-date with progress. Well done and thank you. A big thank you too for Alicja
Hi Andrew, it's good to hear that Julie at the branch has kept you updated and provided excellent service. Your 5* review and comments are very much appreciated. All the best, Mike.
5/5
GoogleWe are very pleased with Jessica for her amazing service as she was able to quickly arrange a 2nd viewing out of office hours.
5/5
GoogleWe received a wonderful service from a Stephanie, she was so helpful and made our moving experience pain free.
5/5
GoogleDelighted with the service provided by Jonathan Claustres. He is polite and helpful, does what he says he will do promptly and most importantly gives sound advice about property management issues.
Thank you for your kind comments and 5* review! Your words have been made known to our local team. Best wishes, Scott
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Gascoigne Pees, Sutton won Trusted Agent; Gascoigne Pees, Guildford won Platinum; Gascoigne Pees, Farnham won Trusted Agent; Gascoigne Pees, Kingston Upon Thames won Trusted Agent; Gascoigne Pees, Redhill won Trusted Agent.
