5/5
GoogleVery professional and accommodating. I had great experience with Daniel, he kept me updated with the progress over phone.
Trusted Agent profile · Sutton
Gascoigne Pees Sutton reviews
★★★★★
307 reviews across 2 platforms
40 High Street, Sutton, SM1 1HF
Gascoigne Pees's office in Sutton, at 40 High Street, is rated 4.2 out of 5 across 307 reviews on two platforms, including 220 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of five awards Gascoigne Pees won in 2026.
Awards
The Trusted Agent 2026 results for Gascoigne Pees, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Sutton office, from every platform, shown as written. First names only.
Google1/5
TrustpilotNothing is not enough trouble.
Nothing is not enough trouble to Gascoige Pees they positively revel in finding problems. From day one to the end of the tenancy. They contract out various services so they can always distance themselves and deflect blame. They even refunded the tenant his deposit despite damage to the flat costing over £1,000 to rectify.
5/5
TrustpilotRental advice and support
Thank you for turning my rental property around so quickly. Great effort and support through the whole process. Always avaliable for questions and never too busy to reply. Would highly recommend them for any landlords.
5/5
GoogleFantastic service from Stephanie at Gascoigne Pees who has always been efficient, friendly and reliable - the three things you want in any professional.
5/5
GoogleI bought a flat with them and used their services to find a tenant. I was happy with the level of service that I received from polite, knowledgeable, staff. Thank you.
Agent replied · 13 June 2024
Hi Ian. It's always great to hear from happy customers and it sounds like the staff have looked after you really well. If you are ever in a market for another flat, I'm sure you know who to visit! Kind regards, Chris
1/5
TrustpilotUnable to get deposit back
Hi All, Please very careful considerate rental any property in this letting agent unless they improved service. We had completed all professional clean after end of tenancy however the letting agent and management company refused to return all deposit amounts.
5/5
GoogleFantastic Lettings team in Sutton. Constantly updating me with the search for new tenants - always attentative and happy to help. Special mentions to Alicja, Vicky and Ben.
Agent replied · 13 June 2024
Thank you Thras, best wishes, mark
1/5
TrustpilotTerrible experience
Terrible experience. Even after paying each monthly rent bang on time and spending £600 on professional cleaning, deposit not returned on time and with other spurious deductions. I had to continually chase every step of the way and generally company always fell short of expectations. Bitter experience.
5/5
GoogleThe team were extremely helpful and always took the time to phone up parties involved to ask for an update on the moving process.
Agent replied · 13 June 2024
Hi Andrew, thanks for taking the time to leave your 5 star review. It's great to know the team at Mann Estage Agents provided you with such a great service. Best Wishes, Tracey.
5/5
GoogleExcellent service from Mann Sutton from start to finish. Great market research enabled me to get the best price for my property. The team was professional and helpful and very responsive to all my questions. They followed up diligently with my buyer and kept us both updated. I would definitely recommend them if you have a property to sell.
5/5
TrustpilotExcellent service…
I wished to sell my property in Maidenhead and David from Gascoigne Pees came to my property.
5/5
GoogleI recently brought a property from Jack Meddings. He is very helpful and provided excellent service.
Agent replied · 13 June 2024
Thank you Alex for the great 5* review.
5/5
GoogleExcellent and professional service with staff taking ownership and treating customers with care . Entire branch work as a team . Definitely recommend !
Agent replied · 13 June 2024
Thank you Nim for your wonderful and kind 5* review about our Sutton branch of Mann. It was great to read that the team took ownership and treated you with care. Kind regards, Scott
5/5
GoogleWonderful service by Steph - great communication overall and such a lovely person to deal with!
5/5
GoogleJon, Hayley and Kevin at the Sutton office have always provided me with excellent service, help and advice.
Agent replied · 13 June 2024
Thank you for your wonderful feedback and 5* review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Scott
5/5
GoogleHelpful agents with professional and efficient manner!
Agent replied · 13 June 2024
Many thanks for the marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThey were quite, efficient and straightforward in sorting out my tenancy.
Agent replied · 24 August 2024
Thank you for your great 5* review.
5/5
GoogleVery professional and friendly team, Alicja helped us to find our perfect new home after a long search! Thank you!
Agent replied · 13 June 2024
Thank you for your excellent 5* review of the professional experience you received from Alicja and the team at Mann in Sutton. It is fantastic to read that they helped you find your perfect home after a long search. Best wishes, Emma.
1/5
TrustpilotWorst experience
Worst experience! Unprofessional staff and management!
5/5
GoogleReally great stuff!!:) Very professional team!Im happy and satisfied with the level of service provided .Recommend :)
Agent replied · 13 June 2024
Hi Kasia, Thankyou very much for the 5* review and recommendation! great to hear you were happy with the level of service provided! Kind Regards, Jake
5/5
GoogleI sold my flat with Mann several months ago. Their rates were very competitive and their staff were extremely friendly and professional. Every question I asked was answered promptly and I was kept in the loop regarding developments on my sale. I would highly recommend using Mann in Sutton for their services.
5/5
GoogleVery helpful, friendly and responsible team, thank you for your time and help.
Agent replied · 13 June 2024
Thank you for your wonderful 5* review! I will of course make sure your kind words are passed on to our local team. Best wishes, Scott
5/5
GoogleLovely service from Stephanie and Jon in the Lettings department. Very professional.
4/5
GoogleVery friendly agents and all the lettings process was straight forward. Very good options of properties.
Agent replied · 13 June 2024
Hi Giuseppe Thank you for leaving those comments. I am happy that you are satisfied with the level of service provided. If there is anything we can do to earn that extra star do not hesitate to let us know. Kind regards, Chris
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Gascoigne Pees Sutton
Has Gascoigne Pees won any awards?
Yes. In The Trusted Agent 2026 awards: Gascoigne Pees, Sutton won Trusted Agent; Gascoigne Pees, Guildford won Platinum; Gascoigne Pees, Farnham won Trusted Agent; Gascoigne Pees, Kingston Upon Thames won Trusted Agent; Gascoigne Pees, Redhill won Trusted Agent.
