Gascoigne Pees reviews

★★★★★ 5/5

Google

Damon was incredibly helpful and knowledgeable throughout the process. From the very beginning, he showed us the property we ultimately went on to purchase, and his guidance made everything much smoother. We really appreciated his professionalism and support highly recommended. Also big shout out to the ladies in the office Petya and Janine they've handled the purchase patiently and in a very professional manner.

Norbert · 19 March 2026

★★★★★ 5/5

Google

Wonderful service from Petya and the team whilst selling our flat! The team were responsive and kept us well informed throughout the whole process. They worked to get us the best offer possible and were friendly and efficient whilst doing it. Thank you, Petya and team!

Ivan · 16 February 2026

★★★★★ 5/5

Google

Thank you Gavin and Callum for the excellent guidance and support during the entire journey to find the right tenant for my flat and ensuring a smooth completion of the move in process. Glad to have such a good Letting Agent in our Sutton neighbourhood.

Rosudip · 16 February 2026

★★★★★ 5/5

Google

Callum was so helpful with my move from viewing to signing. Ready to answer any questions and always got back to me promptly with any questions I had. Very helpful and efficient. Would definitely recommend and use Gascoigne Pees again.

Lysa · 26 March 2026

★★★★★ 5/5

Google

Tariq was extremely professional and friendly throughout the viewing. He was very patient, ensuring we got the most out of the experience. We were very happy with the customer service he provided, as well as his excellent etiquette and calm manner. Thank you!

Thams · 16 February 2026

★★★★★ 1/5

Google

I didn't imagine I'll had horrible experience with this agency after reading their reviews,really i regret the moment I contacted them,me and partner found a flat through this horrible agency, we signed the contract and agreed on the moving date. It all started 10 days before moving in, they told us to pay the deposit and we did, then next day they told us we have to sign another paper or we will lose the deposit and have no place to live, after my partner dad which he is a solicitor contacted them, they backed off and send us the contract to sign, we signed the contract and asked us to pay the rent and one month deposit we did that, then they called me but I was at work so they called my partner saying we haven't paid yet and they can't proceed with us, my partner told them we paid, then the agent named Gavin talked rudely and told my partner you need to send us a screenshot from the bank app showing we send the money, she told him can't do that the app won't allow her, she told me he laughed at her which made her feel stressed and angry how he talked to her.He was soo unprofessional and slacking for checking with their accountant if we paid or not. It didn't end the nightmare continued even we paid and signed the contract, just before couple days of moving they contacted us again and told us to sign another paper which we didn't agree on but they insisted and threatened us if we didn't sign the paper they will not give us the keys to the flat even after we signed the contract and paid the money.we had no place to go if we didn't move to the new flat, we were forced to sign the new paper or had no place to live. Even after what experienced we didn't receive an apology for what they put us through.

Mohammad · 16 January 2026

★★★★★ 5/5

Google

We recently had the pleasure of working with Steph at Gascoigne-Pees, and it was an outstanding experience. Her warmth and genuine care were evident from the start, making the property viewing enjoyable and stress-free. Steph’s responsiveness and dedication to our needs were remarkable, ensuring a smooth and efficient process. Her professional yet friendly approach made everything seem effortless. We highly recommend Steph for anyone seeking a seamless property experience. Thank you, Steph, for your exceptional service!

Sam · 14 February 2024

★★★★★ 5/5

Google

We’ve been letting a flat in Redhill under management by Gascoigne Pees Countrywide for 5 years. Since Jon Claustres was appointed to the senior branch manager in 2019 their service has been greatly improved. Jon has supported us sometimes even exceeding a remit area as a letting management team. When two vagrants recently stayed in the building Jon strongly complained on behalf of us to the building management company who would be helpless as usual. Likewise, when we have any issues in the letting business Jon always gives us professional supports and advice. We’ll stay with Gascoigne Pees Countrywide as long as Jon and his team are there.PositiveProfessionalism

Bob · 17 September 2023

★★★★★ 5/5

Google

Thank you Callum and Gavin for being very efficient and professional. Finding a tenant quickly to rent within a week was WOW!! Highly recommended! Thank guys

Dharmesh · 5 November 2025

★★★★★ 5/5

Trustpilot

Thank you Melanie Williams

We would like to thank Melanie Williams of Camberley Gascoigne Pees for all of her help. Although we used Purple Bricks to sell our house, we brought our new property through Gascoigne Pees. We had a huge lack of communication from Purple Bricks but Melanie at Gascoigne Pees kept us up to date, helped get us to exchange & was the person who actually informed us our chain was longer than originally informed. Purple Bricks could take a leaf out of Melanie's book for customer service, chasing & looking after clients. Many thanks Melanie!

Mr · 19 February 2025

★★★★★ 5/5

Google

Khush and Jon are really excellent team! I am happy with their service in finding a flat for me in Sutton. They are always polite, professional and superb communicators. Khush is patient, kind and knows what I need, she is very patient in explaining the letting process and eases my concerns from the very first viewing. Jon is very knowledgable, efficient and very helpful in taking me through every stage. I really appreciate their help and they truly value their customers. I’d highly recommend to pop into this branch and look for them if you are looking for property in Sutton :]

Anna · 14 June 2023

★★★★★ 5/5

Google

We had a wonderful experience working with Callum. He helped us find the right tenant in less than a month! Callum has a great understanding of both the landlord’s and the tenant’s perspectives, which made the whole process smooth and efficient. He only arranged viewings that truly matched our requirements, saving us time and effort. His professionalism, clear communication, and attention to detail made it a pleasure to work with him. Highly recommended!

Aishu · 15 October 2025

★★★★★ 5/5

Google

I had a great experience with Gascoigne Pees Sutton. They were extremely helpful in assisting me with finding the right property. The whole process was smooth and well-organized from start to finish. The team was always punctual, clarified all the details clearly, and responded to any queries promptly. Their professionalism and support made everything much easier. Special thanks to Callum Murphy for his outstanding help and dedication. Highly recommend their services!

Sadeq · 4 May 2025

★★★★★ 5/5

Google

Callum and Gavin were very helpful at every stage, and always very good at responding to queries

Paul · 29 October 2025

★★★★★ 5/5

Google

The support we received from Callum was exceptional, and we’re absolutely delighted with our new home.

Tapiwa · 29 October 2025

★★★★★ 5/5

Google

Fabulous experience with Gascoigne - Pees The team went above and beyond to meet my specific needs and preferences in finding my dream home. Their professionalism, attention to detail, and dedication made the entire process smooth and stress-free. A special thanks to Terry, whose thoughtful property matching ensured I found a home that fit both my needs, special preference and budget. His warm suggestions and sharing throughout the house searching process and house viewings were invaluable. I’m also grateful to Janene for her ongoing support throughout the contractual arrangements, and to Monica for guiding me through securing a great mortgage deal. Her clear and professional advice on what to focus on and assistance with selecting the right insurance was incredibly helpful. Her responsiveness and dedication to details were really remarkable. I truly appreciate all their efforts, and I couldn't have asked for a better team!

Annie · 4 October 2024

★★★★★ 5/5

Google

Khush and Jon really helped me find dream home that I have been looking for almost six months since my arrival in UK. I did not find any nice property initially upon my arrival to UK in August 2021 and settled for short term accommodation, however I was looking to move into a property with a garden in peaceful and secure location and my search brought me to office of Mann Countrywide Lettings at Sutton, they took my requirements and in matter of days I got the property which I was looking for and that too in much budget. Both Khush and Jon have been very helpful and approachable to answer any queries, even the referencing was completed within blink of eye. I would recommend Khush and Jon to any person looking to find the property of their dreams.

Deepak · 14 June 2022

★★★★★ 5/5

Google

I’ve was very impressed with Oli at Sutton branch when I approached Gasgoine - Pees in my search to buy a flat. Oli was polite and came across as very professional which put me at ease . He explained the processes and I did not at any time felt I was being pressured. It is extremely important when purchasing/selling any property that the customers needs are met without pressure and any client questions are answered with clarity . Oli did all of this and I will be very happy to use the Sutton office in the future.

Julie · 26 August 2024

★★★★★ 1/5

Trustpilot

Warning - avoid this company at all costs!!

Tom is extremely unprofessional and dishonest. We accepted an offer back in May from a buyer on the basis that the buyer was a cash purchaser. We were then told in July that this was not the case and he was applying for a mortgage. Only when we were ready to exchange and complete in August the buyers solicitors informed us that the buyer had a related transfer of equity, unbelievable. We were told it could take up to 6 months to sort out. We were very disappointed about being kept in the dark about this so late in the transaction. Had we been privy to this we would not have accepted the offer in the first place.

Neeta · 10 August 2024

★★★★★ 5/5

Google

Stephanie from Gascoigne and Pees was absolutely brilliant. She kept us informed throughout, expedited all the different parties involved and got us moved in within 3 days of first seeing the flat with Gavin. I don’t normally post reviews, but credit is due where credit is due. Stephanie and team are extremely dedicated, and customer pro. As a customer from other different agencies, Stephanie from Gascoigne and Pees did a stellar job for us, with full integrity and empathy. Such a rare find. Thank you ! 🙏

Tesla · 3 August 2024

★★★★★ 5/5

Google

Very easy experience handled by Gavin and Callum; rapid and informed responses to all my queries and was able to sort out a very quick letting with minimal fuss. Confirmed via email and phone at each step of the way. Thoroughly recommend.

Jonny · 26 March 2026

★★★★★ 5/5

Trustpilot

Great service from Basingstoke branch

We recently bought a house through this estate agent. We encountered numerous problems along the way, and to be honest, if it hadn't been for these guys, the entire chain would have collapsed months ago. Special shout out to Danelle, who was just amazing.

Chris · 16 October 2025

★★★★★ 5/5

Google

Khush and Jon were an excellent team! Always polite and returning calls promptly. They studiously completed the various tasks requested of them and found the tenants to best suit our family house. Thank you also Khush for running around to sort out the smoke alarm on time! We could sense, and very much valued, the experience and knowledge of both Jon and Khush for Lettings in Sutton and have absolutely no hesitation in recommending them.

Kandiah · 14 June 2022

★★★★★ 5/5

Google

Highly recommended if you plan on renting out a property in Sutton. From a Landlords perspective, Jon the Lettings Branch Manager was extremely helpful and assisted way more than expected in getting my property listed and rented out to a new tenant. This included remedying some unforeseen repair issues with the flat and running around to collect even kitchen cabinet components to get it ready in record time. Managed to find a new tenant and have them moved in, within 7 days of listing, at the asking price. Extremely helpful, knowledgeable and a pleasure to work with.PositiveResponsiveness, Professionalism

Jeff · 25 August 2021