Every review we hold for the Sutton office, from every platform, shown as written. First names only.
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5/5
GoogleI have had an excellent experience with Mann. Jonathan Davis has successfully dealt with various situations on my behalf with efficiency and professionalism. Jonathan is a very concientious and reliable worker who has always been courteous and respectful and responded quickly to my queries or problems, in order for issues to be resolved. I have the highest level of confidence in Jonathan Davis.
Anne Β· 14 June 2023
Agent replied Β· 13 June 2024
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
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5/5
GoogleWe were very impressed generally by the team at Mann and Co Sutton and in particular Alice Martin who was the agent looking after our sale. From the off Alice worked incredibly hard in securing us a replacement buyer when our initial buyer had to withdraw through no fault of the agents. She was persistent, reassuring and nothing was ever too much trouble. We totally trusted Alice to look after our interests. She is an absolute star!PositiveResponsiveness, Professionalism
Jacky Β· 25 August 2021
Agent replied Β· 13 June 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
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5/5
TrustpilotMel went above and beyond
Mel went above and beyond! Honestly, I couldnβt fault her. We had the worst lawyers ever, and she was constantly going back and forth, being incredibly proactive and helpful every step of the way. I highly recommend Mel and her team to anyone looking to sell their propertyI
Camille Β· 30 July 2025
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5/5
GoogleI cant believe how smart and sharp this team of Sutton really is... I could not sale my single bedroom flat for two years! Until now. Thank you so much Jessica Sheck, Monica Gangwar, Terry Lau, Nigel Staple and all the wonderful team Gaiscoigne Pees. These guys rocks!!!
Franco
Frn Β· 15 March 2024
Agent replied Β· 13 June 2024
Thank you for your 5* review Frn. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
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5/5
GoogleRecent end of Tenancy followed very quickly by placing a new Tenant for us at our flat in Redhill. Jon and the team at Sutton provided an excellent service, dealing with the issues identified at checkout quickly and efficiently and providing help and support preparing for a new Tenant, then very quickly finding a new Tenant who could move in quickly. Jon and the team collaborated very well and also with Redhill Office. Jon went over and above and I have no hesitation in recommending them.PositiveResponsiveness, Professionalism
David Β· 25 August 2020
Agent replied Β· 13 June 2024
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott @ Customer Relations.
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5/5
TrustpilotFantastic, really recommend!!
I have a very good experience with this agency, I can't complain about anything, all issues and problems I had were resolved by the friendly and helpful agency staff, I would like especially to thank Grace from the Farnham branch for her quick communication and helpπ€ I highly recommend Gascoinge Pees to future tenants! Thank you!!
CzΕowiek Β· 28 March 2025
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5/5
TrustpilotGascoigne-Pees Maidenhead gave us aβ¦
Gascoigne-Pees Maidenhead gave us a fantastic service. After 40 years living in our home with memories of raising a family, my wife and I were dreading the day we decided to move. The team at Gascoigne-Pees guided us throughout the months of waiting and searching for that big move. We were treated with dignity and professionalism that finally paid off when we found our new home, being guided through the sometimes stressful processes of conveyencing.
Jean-Marc Β· 22 January 2026
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1/5
TrustpilotScammed by branch in Basingstoke, avoid them
These agents in Basingstoke pressured me into making a holding deposit after seeing a property that I was interested in. I provided all the details for reference checks. They later came back telling me that my employers declined giving a reference until my probation is ended which is no fault of mine. I have contacted my employers personally on more than one occasion to get this sorted out, but was not successful. This agency contacted me requesting for a guarantor and as a foreigner, I could not provide the needed guarantor (UK home owner with Β£44k annual salary). The next few hours, the property was back on the market without saying anything to me about my holding deposit. When I contacted them, they told me I have provided false and misleading information (failed reference checks) which was very shocking to me. Avoid them at all cost.
Ruth Β· 14 November 2025
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5/5
GoogleWe have just sold our second family property by using Mann Countrywide in Sutton, having been entirely satisfied the first time round. Again, they did not disappoint in any way. A thoroughly professional operation from first interview with Craig Lawrence to exchange of contracts yesterday. A nice group of really friendly and contientious people who work together seamlessly and are efficient apart. There were no weak links; messages were passed on and calls were returned. When the extra effort was required to make certain things happen, they made it, sometimes at cost to their personal time. It greatly helped that they had good rapport with our solicitors. We can't praise them more highly. Even a smooth sale - and both of these went pretty well - can have their 'moments' but these lovely people - Ben, Janene and Aaron - were always there and calmed nerves when it was necessary! We are about to embark on the adventure of our lives; new home, location and careers and that we will shortly be there is in no small way down to the Sutton branch of Mann Countrywide. Well done everyone and thank you again. Louise and Chris Laws
Louise Β· 15 June 2017
Agent replied Β· 13 June 2024
Hi Louise, Thank you for taking the time to leave this wonderful five star review. The team at Mann Countrywide in Sutton strive to deliver the straightforward, personal and passionate service to its customers and it is great that you were able to take advantage of this throughout your sale of your second family home. I am so pleased they were able to provide you again with their continued proven 5* service. I will make sure you wonderful review is shared with Craig, Ben, Janene, Aaron and the entire team at the branch, many thanks.
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5/5
GoogleThank you Khush for excellent service. From the very first call till i secured the home you pleasantly helped. Your professionalism is π―. Communication was great, which is one thing that was important to me. Was pleased with how you negotiated the property terms. I would gladly use your service again. Highly recommend!!! β¦
Amanda Β· 14 June 2023
Agent replied Β· 13 June 2024
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
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5/5
TrustpilotSix-star service from Farnham office lettings
I cannot thank Emily (head of lettings, Farnham office) enough for finding me new tenants after poor experience with previous agent (a completely different company.) She achieved a 35% increase in gross rent for me, too! I noted more proactivity in 3 weeks from GPees than in 3 years from their predecessors. I was kept fully informed before and after every viewing, and despite most viewings taking place in appalling wet weather there was never a sign of recent footfall across the brand new carpet. If I could give them six stars, I would!
Pippa Β· 6 November 2023
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5/5
TrustpilotJemma Sexton is cheerful and veryβ¦
Jemma Sexton is cheerful, very good and very helpful when we were going through the documentation. She is also very quick when we have queries.
Wong Β· 11 December 2025
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5/5
GoogleI canβt thank enough to Petya and Damon for their professionalism and kindness during my property search. I have worked many other agencies before but I have never had 10 out of 10 experience until I meet them. All the questions were β¦
Arzu Β· 16 November 2025
Agent replied Β· 12 November 2025
We are thrilled to hear about your fantastic experience with Petya and Damon! Our team strives to provide top-notch service with a smile. Thank you for recommending us to others! Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleSo happy I decided to sell my property with Mann Estate Agents. They sold for more than the asking price and found the perfect property I could ask for. Jack Meddings is an asset to the company keeping me in the loop at all times ensuring a smooth transition throughout. All staff have been fantastic. I will always use Mann going forward. Very happy customer. Highly recommend
Lucy Β· 14 June 2021
Agent replied Β· 13 June 2024
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
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5/5
TrustpilotAmazing experience from start to finish
Amazing experience from start to finish! The property was online within a couple of days of Zoe's initial visit, viewings were booked quickly but with consideration of our schedule - with Kim helping us at all stages of the sale too. Janene was also extremely helpful in chasing all parts of our chain to ensure we completed as fast as possible, keeping everyone up to date with the process. Ed was also really helpful and guided us through all of the paperwork, answering any questions we had with as much detail as possible to help us make the right decision for us. All in all we would definitely recommend the team at Chessington - we can't thank them enough for all of their hard work and perseverance!
Rhiannon Β· 16 July 2023
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5/5
GoogleKhush has been very helpful , knowledgeable and always available to explain and sort out any query if needed. she has been very helpful to even onboarding to the property and visiting to make sure everything is up-to-date. Thank you so much Khush for letting me in this property.
Prasoon Β· 14 June 2023
Agent replied Β· 13 June 2024
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
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5/5
GoogleWe confirmed the flat just three working days before our moving date, and the agency handled everything quickly and efficiently. They handed over the keys on time, and the process was smooth. The customer service officers, Callum and Gavin, β¦
Thusjendran Β· 16 November 2025
Agent replied Β· 12 November 2025
Thank you for your kind words! We're thrilled to hear that your experience with us was smooth and efficient. Our team is dedicated to providing excellent customer service and we're glad that Callum and Gavin were able to assist you throughout the process. Kind regards, Lucy, Customer Feedback and Support Team
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3/5
GoogleI am writing to provide some long-overdue feedback regarding a property purchase that I completed through your agency last year. At the time, I did not have the opportunity to submit a review, but i hope the feedback here will be taken β¦
Aurora Β· 16 October 2025
Agent replied Β· 26 December 2025
Thank you for your feedback. We apologise for the lack of communication and professionalism you experienced during your property purchase. We value your insights and will use them to improve our service. Thank you for bringing this to our β¦ More
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5/5
GoogleI had an excellent experience with Callum. He was highly professional, assisted us in completing all the necessary paperwork efficiently, and explained every detail clearly. Thanks to his support, we were able to move into our rental β¦
John Β· 16 November 2025
Agent replied Β· 12 November 2025
Thank you so much for your kind words about our team and specifically Callum! We pride ourselves on providing top-notch service and we're thrilled to hear that we were able to make your rental experience smooth and efficient. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
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5/5
TrustpilotUnbelievable
Unbelievable, I mean unbelievable, customer service.Spencer De Jonge went above and beyond to help answer my questions, and guide me on some areas of real estate in the Camberley area. Iβd actually asked a number of estate agents the same questions, and none of them were prepared to answer them or really help in any particular way. Spencer, straight as an arrow - answered them all. Top notch
Johnson Β· 31 January 2024
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5/5
GoogleThank you for supporting with the purchase process of our flat in Sutton. Philip Bullman has been outstanding and he went over and above to ensure we complete this purchase. You are a credit to the company.
Huge thank you to you and the team.
Radoslav Β· 14 June 2023
Agent replied Β· 13 June 2024
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleHad a great experience with Gavin as my lettings manager. He was always approachable and quick to respond, which made the whole process a lot smoother. Really appreciate the clear communication and support throughout my tenancy.
Would definitely recommend!
Divya Β· 16 October 2025
Agent replied Β· 16 April 2026
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Feedback and Support Team.
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5/5
TrustpilotExcellent Sales Team
Right from the start we felt comfortable, the team were really friendly and knowledgeable. Jim Gordon in particular was very helpful and great to talk to, we couldn't have done it without him. The photographer took stunning photos which really showed off the features of the house. We decided to go with an open day, which was fully booked within 24 hours of advertising.Of those who veiwed the house, more than half put in offers. The team did an excellent job of keeping us informed and guiding us through the process.The house was SSTC within a week.We had issues with the solicitors, Jim went above and beyond to help keep momentum to see us through to completion.The fees were reasonable and competitive, especially given the level of service we recieved.Overall, the Gascoigne-Pees Sales Team really do believe that fostering good relationships with their clients is the key to success, making the time and effort to put them first, keep them at ease during one of the most stressful processes, and always giving the best advice.
CG Β· 2 February 2023
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5/5
GoogleWent into Sutton Mann Estate Agents to collect some information about properties for sale in the area. Andrew the branch manager was very helpful and polite in advising me of properties to my specification and budget that were available in the surrounding area. I am still looking at properties but from an initial query point of view, Mann were a fantastic starting point and would reccomend their staff.
Ben03586 Β· 15 June 2018
Agent replied Β· 13 June 2024
Thanks Ben for the great 5* review and recommendation! I am delighted to hear that you received friendly and helpful advise from Andrew and the team at our Mann branch in Sutton. I wish you the best of luck in finding the right property.
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