Gascoigne Pees Sutton reviews

★★★★★ 5/5

Google

We an excellent experience with Callum. was highly professional, assisted us all the necessary paperwork efficiently, and explained every detail clearly. Thank you

C3ZAR · 16 February 2026

★★★★★ 5/5

Google

Steph’s welcoming approach made the entire property viewing process an absolute joy. Her genuine care and attention to detail were evident, ensuring that every question was answered thoroughly. Steph’s prompt responsiveness and dedication to making everything smooth and stress-free were truly commendable. She managed to make what could have been a daunting experience both enjoyable and effortless. Her professionalism and personal touch were remarkable, making me feel completely at ease and well-informed throughout the process. Thank you, Steph, for your outstanding service and for making this journey so memorable. Your expertise and kindness are greatly appreciated!

Capyleo · 14 February 2024

★★★★★ 5/5

Google

Please contact Mann if you would like to obtain outstanding Sales and Letting services. Special thanks to Khush. She is considerate, kind and smart. She knows what you want and try her best to fulfil your letting needs. 100 Stars to her.

Neil · 14 June 2023

★★★★★ 5/5

Google

Khush has been extremely helpful throughout the moving process all the way from viewings to moving in. She has contacted us regularly with updates and made the whole experience easy and stress free. I would definitely recommend using Mann. Thank you Kush!!

Adam · 14 June 2023

★★★★★ 5/5

Google

Jack Meddings was extremely professional, helpful and great to meet. Although circumstances changed and we have decided not to sell just yet, we know we will be in the near future and know which agency we will go straight to. Definitely recommend if you are considering selling your house. Thanks Jack- Hannah and NathanPositiveResponsiveness, Quality, Professionalism, Value

Nathan · 14 June 2021

★★★★★ 5/5

Google

Steph was absolutely amazing. She was friendly and welcoming which really helped me visualise living in the property with my family. She was able to answer any and all questions I asked, and was empathetic and understanding when I explained previous difficulties we had had with finding somewhere to live. Would recommend to anyone looking for somewhere to rent.

Marie · 14 April 2024

★★★★★ 1/5

Trustpilot

I vacated a property earlier this year…

I vacated a property earlier this year (28th march 2025)and mistakenly left a standing order active. As a result, a payment of £1300 was taken from my account on 31st March 2025 After I vacated the property, I  contacted    the landlord immediately  and he ask me to contact the letting Agent (Gascoigne pees) for the issue as he doesn’t  deal with the money  side of things and he contacted the letting agent immediately, and they assured me they will  refund would be processed within 1, 2 weeks.

JENNY · 21 May 2025

★★★★★ 5/5

Trustpilot

Excellent service from Grace Parsons - Farnham

Grace Parsons was fantastic to work with, professional, friendly, and highly efficient. She made the lettings process smooth and stress-free, always available to answer questions and provide helpful advice. Her dedication and customer service are outstanding. Highly recommend!

Catalin · 14 March 2025

★★★★★ 5/5

Google

Thank you Alicja for finding us our lovely flat! We had a few problems with other lettings agents, so we were a bit tough on Alicja at the beginning. But she totally turned it around and gave my wife and I hope in estate agents. Professional, natural and soo easy going. She listened and found exactly what we wanted. What a gem.

Nate · 15 June 2019

★★★★★ 1/5

Trustpilot

Poor Experience As a Renter

I recently rented a flat in Basingstoke, through the Farnham office (I know it doesn't make sense?). It was an old building converted into 4 new flats. When I was handed over the keys on 30th June I was actually looking forward to moving in.However the flat was dirty as were the windows inside and out. The lights did not work in all of the flat apart from the hall. Most of the sash windows could not be opened. To be fair these initial issues were fixed within 3 days the flat should never have been handed over in this state.There was two large bins at the property filled with building waste and garden waste. No proper provision was made for proper bins that tenants can use and that can be emptied weekly.I tried to register for Gas and Electricity supply to the property without success, as the Gas meters that had been fitted could not be traced on the "National Database" On 14th June Southern Gas Networks (Distributor) visited the building and cut all gas to the building as they said the meters had been put in illegally.To be fair again, Gascoigne-Pees did clarify within 24 hours that this should not have happened and that the gas would be reconnected.So no hot water and no gas to cook on for nearly a week! And still no idea WHEN the gas will be reconnected??I have been in the flat for nearly a month and still no bin provision and no idea when this issue will be resolved.I signed the Tenancy agreement online (via verisign) and did not receive a signed copy from the Landlord. An issue that I raised as the contract is NOT legally binding until both parties have signed and each party has a signed copy.So I was given a paper copy to sign and send to Gascoigne-Pees in the post, which I did. Still don't have a copy signed by both parties though!There is only 2 flats occupied in the building (including me) and two lots of tenants to move in. So the bin issue is going to get worse unless Gascoigne-Pees and the Landlord can actually take ownership and resolve the issue.The lettings team at the Farnham office do reply to emails and let me know things are in hand etc, they do communicate the problem is NOTHING HAPPENS!This laughable saga is a good example of HOW NOT TO RENT A FLAT. And they expect me to pay my rent on time for this shambles?!!!

Tariq · 20 July 2022

★★★★★ 5/5

Google

Oliver has been so helpful in the process so far of buying our house. He’s helped us with extra viewings for my parents who live far away and he really took his time showing us the property and definitely has a personal touch throughout the entire process!

Laura · 4 October 2024

★★★★★ 5/5

Google

We are very happy with Mann Estate. Not only did they help us find a pet friendly apartment but also guided us along the way. Special thanks to James Howard who is fantastic and when our boiler broke he came to help right away. We really recommend choosing this agency !PositiveResponsiveness, Quality, Professionalism

Hubert · 25 August 2021

★★★★★ 5/5

Google

I've just completed on the sale of my house, and the service from Mann in Sutton was first class. From first contact when my property was valued, through to sale and house move, I couldn't fault the professionalism and service. The team never failed to keep me in the loop with all updates and offers received. Would recommend to anyone. Thanks Mann!

Tanya · 15 June 2018

★★★★★ 5/5

Google

Bought an investment property through the branch and Philip was fantastic to deal with from start to completion. When vendors solicitors were slow to respond he got onto it and ensured everything moved forwards quickly. Highly recommend

A · 14 June 2023

★★★★★ 4/5

Trustpilot

Daniel Beckson's Professional Service

Daniel Beckson has been exemplary, He has visited us many times and used his expertise to help us to complete all the complicated forms. I was unable to send documents to the solicitors and he has facilitated all the necessary communication.His close watch on the progress of the negotiations and kept us in the picture. Well done Daniel

Alan · 26 February 2024

★★★★★ 5/5

Google

Jon has been really amazing and patient, I don't know what would I've done without him even working overtime just to sort everything out. Thanks Jon C. I owe you a couple of beers!

Turi · 18 August 2023

★★★★★ 5/5

Google

I was looking for a place to live in Redhill, and I was brilliantly assisted and guided by Jon Claustres from Gascoigne Pees. He made the whole process of moving in very smooth and was very approachable throughout. He was very kind enough to come over the weekend to hand over the keys which was very much appreciated. I’m very impressed by his and his team’s professionalism and would highly recommend their services.

Shivam · 14 February 2024

★★★★★ 1/5

Trustpilot

Worst property managers EVER

25th August, 2021: Apart from not providing necessary maintenance in a timely fashion to the property due to a leaking roof, which led to a much more expensive fix for the property owner, when my son moved out they made no attempt to pay him back his deposit or the overpaid advanced rent. Repeated attempts to obtain the money were met with stories and blaming everyone and everything other than returning the funds with promises to fix it, escalate it etc. After 5 months of giving us the runaround we ended up having to go through the Property Ombudsman to get it resolved. Update 16th September 2021: As of today, Gascoigne Pees are offering to short pay the advanced rent and have told the Ombudsman that the deposit has been returned, which it hasn't. This company employs liars, cheats and the morally & ethically bankrupt. Don't use them either as property managers or as landlords. Update, 12th October 2021, Gascoigne Pees have still not returned the deposit and short paid (less than 50%) the advanced rent with no explanation. They have lied to the Ombudsman and are still ignoring their legal responsibilities. There is currently no resolution in site…Update: January 2nd 2022 - The Property Ombudsman is about to decide on the arbitration, but Gascoigne Pees still owe over £1,000 and don't even seem to recognize that they owe anything. Unbelievable - we'll see how this ends up now that GP has provided TPO with their "Final Position" statement, which admits failures in dealing with the situation, but still doesn't account for the missing funds.

Stephen · 2 January 2022

★★★★★ 5/5

Google

The agent from Mann Sutton was very prompt, professional and helpful. Jonathan Claustres was very patient and he explained everything to us and answered all our questions. Until now, everything was great and went smoothly and we thank the team for their help. We strongly recommend Mann Sutton lettings branch.PositiveResponsiveness, Professionalism

Roxana · 14 June 2021

★★★★★ 5/5

Google

Thank you to Khush. She has been great from start to finish. Kept us updated with everything along the way, either by phone or e-mail and answered any questions we have had. This has made us moving home a much easier journey :)

Jessica · 14 June 2022

★★★★★ 5/5

Google

Met with representative Oli to view a flat. Oli was well informed about the details of the property. He had comprehensive knowledge of the local area. I look forward to completing my search for the right property with him and his colleague

Ania · 27 September 2024

★★★★★ 5/5

Google

The mann team in Sutton have been really helpful with our move, especially during the pandemic. They sorted out all the small issues and concerns we had and made the move smooth and professional. Hayley, James and Jon were a great help, especially during these difficult times. Thanks again!

Ant · 14 June 2021

★★★★★ 5/5

Google

Jon at Mann and Countrywide found me a wonderful new tenant quickly, successfully, and secured the full asking. Jon has been a great help too with many other aspects involved making for a great overall service. I would totally recommend Mann and Countrywide, in particular Jon, Kevin and Hayley. Best agents in Sutton.

Hannah · 14 June 2020

★★★★★ 5/5

Google

I have had excellent service from Mann, especially Jon. Communication great. Having dealt with a few agents over the past 6 weeks. Mann was way above all in every respect. Thank you.

Anne · 14 June 2023