Cubitt & West Sutton reviews

★★★★★ 5/5

Google

I have to give credit to Joe and Oliver, they were both so determined to find m a property for me. They continuously kept me up dated to all new instructions and prior to them coming on the market. Thank you both so very much for your continuous support , so grateful more than you will ever know 😃😃😃

Rosemarie · 11 November 2023

★★★★★ 5/5

Google

Cubbitt & West handled the purchase of our property extremely well. From the moment they showed us the property to finally getting the keys to the house, everything went very smoothly. Mr Nic Humphries and the rest of his team handled the work. Five stars for their effort that made the whole process a pleasurable and stress-free experience. Mr Humphries and the other team members were extremely helpful at every stage.

Bobby · 11 November 2022

★★★★★ 5/5

Trustpilot

Really friendly and helpful staff

Really friendly and helpful staff. Have a good, smooth system in place, and seemed very personable. The team were always available, and were on hand when I had any issues or questions, particularly on the day of completion.

Lewis · 28 November 2025

★★★★★ 5/5

Google

Tyler and Yasmin where amazing, very supportive and understanding, willing to go thr extra mile to ensure we are happy with our move. If you don't get a property via these guys in the lettings department then you are missing out. If i could do 6 stars i would.

Dale · 14 May 2024

★★★★★ 4/5

Google

I have had the pleasure of working with Robin Sanassy (C&W Sutton branch) helping me find a tenant. Robin was professional, courteous and patient. He listened to my very long list of requirements and found a great tenant. Highly recommend using him.

Duncan · 13 November 2015

★★★★★ 5/5

Google

Tyler at cubit and west Sutton branch was knowledgeable quick confident made me at ease helped with so many questions and I got my dream house ! I would always only use Tyler if I had to move again in my future! Thank you so so much Tyler

Laila · 14 May 2024

★★★★★ 5/5

Google

I had quite a tight deadline and Tyler, the best agent in town had found us a property to rent in a turnaround of a week to move in. He provided an extremely, professional service and went above and beyond the call of duty. He was really responsive and super-efficient; he even came in on his day off to assist us with moving in on Christmas Eve as we didn’t arrive into the UK till late on the 23rd December. Tyler provided a very personal service and he is a true credit to Cubitt and West. We are so grateful for all his help and would definitely recommend!

Lacy · 11 December 2020

★★★★★ 5/5

Google

I recently rented a flat through Cubitt & West, with Yasmin leading the process. It was an exceptionally smooth experience. Yasmin's quick responses and kindness made everything stress-free and efficient. I highly recommend the state agency for anyone seeking a seamless rental process.

A · 13 July 2024

★★★★★ 5/5

Google

We had our house for sale with Cubbit & West for quite some time and they have worked hard all of that time, never giving up even though we had given up. We have sold the house during the lockdown which is just amazing as we never thought it will go through but it did, thanks to our agency. They have kept on top of the whole process with solicitors, buyers, etc and it worked. We are very happy that it all went well smoothly during lockdown and very uncertain times. We are happy and our buyers seem to be happy too so its a win win situation. They were very professional and easily accessible through phone or email. Thank you again and I would recommend this agency to everyone as this is the second time we used them and we were not disappointed. From Marek & AlicjaPositiveResponsiveness, Quality, Professionalism, Value

Marek · 11 November 2020

★★★★★ 5/5

Google

Cubitt & West Sutton branch dealt with the sale of 2 properties for us in the past 12 months. Initial viewings, liaising with prospective purchasers etc dealt with extremely professionally by Molly Sheridan and the progression of the sale to completion by Katie Walrond-King. We were kept informed throughout the process, including throughout Covid 19 lockdown and reassured by their ongoing updates. 2nd sale completed very shortly after initial lockdown was lifted. Well done to both Katie and Molly for their tenacity in very difficult circumstances - a credit to the organisation and would highly recommend.PositiveResponsiveness, Quality, Professionalism

Bernadette · 11 November 2020

★★★★★ 5/5

Google

We sold our house and bought our new one earlier this year; it was during a tricky time with lockdown starting just as we were about to exchange contracts. Katie Walrond-King did an amazing job of keeping the chain going (we had a chain of 3 through the same agency) during all this uncertainty, and even brought the whole thing back from the brink of disaster! We moved into our new place in June, and we are so grateful for the hard work from the staff at the Sutton branch in making it all happen!PositiveResponsiveness, Professionalism

76Aims · 11 November 2020

★★★★★ 5/5

Google

Cubitt & West have dealt with the sale of two properties for me this year and I have been very impressed with their service. Katie, Mia and Tamsin have been very professional, personable and reliable from marketing to completion and I am very grateful for their assistance throughout. They were a pleasure to work with.

Steve · 11 November 2023

★★★★★ 5/5

Google

We had a great experience renting out property! yasmin and tyler were a massive help! always there answering our thousands of questions and making we were always happy and comfortable in the process! moved in just over a week ago and couldn’t be more happy!

Brody · 14 May 2024

★★★★★ 5/5

Google

I have nothing but positive things to say about Cubitt & West Sutton. Katie Walrond-King, Michael Wookey and the rest of the team have been wonderful to work with and I appreciate their support and advice on all aspects of my mortgage application and house purchase. The service has always been fantastic and they are really friendly and supportive. I would definitely recommend Cubitt & West Sutton to everyone because you are guaranteed quality service with a smile.

Harry · 11 November 2020

★★★★★ 5/5

Google

We wholeheartedly endorse Kane Proverb from Cubitt and West Lettings. He skillfully managed our application, providing consistent updates throughout the entire process. This resulted in an incredibly positive experience as we transitioned not only to a new house but also to a new country. Our sincere gratitude to Kane and the entire team!!!

Anna · 11 November 2023

★★★★★ 5/5

Google

I have just successfully purchased my first home through Lucy, Sales Manager at Cubitt & West Sutton. She is extremely knowledgeable, responsiveness, helpful and patient. She and the rest of the team are very professionalism throughout the process. I am the first time buyer and new to UK, they explain every steps and provide information to me. I am happy with C&W service and highly recommend C&W without any reservation.PositiveResponsiveness, Quality, Professionalism, Value

Queen · 11 November 2021

★★★★★ 5/5

Google

Nicolas Dann in cubit and west has been amazing in helping us with the process of buying home! He is really sweet and always there to help and support! Loved being his client

Rahina · 10 November 2024

★★★★★ 5/5

Google

I have recently received services from Cubitt and West Estates for renting out property. I am new to UK and not very much familiars with market here and related rules. But people at Cubitt and West (specifically Robin Sanassy and Hannah Charlton) have been great help in the whole process from arranging the viewing, communicating with owners, information about the current status of the deal, signing the agreement, sharing all important documents and information to entering the property. I am overwhelmed with the great services i have received from them and would highly recommend to use them if you want smooth transition to your new home. Wishing Cubitt and West Team great going ahead, Dhanyawaad from India :)

Manoj · 12 November 2019

★★★★★ 5/5

Google

We first instructed Cubitt & West Sutton to market a refurbished flat for us in June 2018. The property was sold very quickly at the full asking price and due to the speed of the sale, excellent customer service and the regular updates we received we did not hesitate to appointed them to sell our other properties. To date they have agreed sales on 3 properties for us, all of which have now successfully exchanged contracts. I am surprised at some of the negative reviews they have received and would encourage prospective customers over look these comments. As a property developer I deal with estate agents on a daily basis and I cannot find fault with the service I have received. All staff are polite and courteous, they provide ongoing regular updates both online, via telephone and email which continues through to completion (all within 6 weeks). The staff have gone out of their way to conduct viewings out of hours and we have even had messages from the manager in the evening where she had continued to chase paperwork from a buyer who had been uncontactable during the day. Every sale has its ups and downs with difficult solicitors, buyers and sellers and rarely to things always go to plan, however you really do notice the difference when you deal with agents who really know what they are doing and genuinely care about the outcome. My experience has been excellent and I look forward to working with them to sell our next development in 2019.

Matt · 12 November 2019

★★★★★ 5/5

Google

Many thanks to the whole team(especially Molly, Alison and Mia) for their professionalism and hard work.Everybody has been so kind and helpful.Best wishes for the New year.PositiveResponsiveness, Professionalism

Steph · 9 January 2021

★★★★★ 5/5

Google

The guys at C&W made what is we expected would be a very stressful sale a complete breeze. The house was priced correctly and we sold within 2 weeks. They were always available for phone calls & really did go the extra mile to make sure that all went well. Would highly recommend them to anyone who wants a quick stress free sale. Thanks again GuysPositiveResponsiveness, Quality, Professionalism, Value

Leon · 11 November 2021

★★★★★ 5/5

Google

My experience with Cubitt and West is amazing, staff is really understanding, professional and works closely with customer. Lettings team is exceptional, understands needs and concerns of the customer, special mention for Tyler who helped us with all our queries and requests at personal level. I will definitely consider Cubitt&west for all my future letting requirements in Sutton area.

Shashin · 9 January 2023

★★★★★ 4/5

Google

A great service from Cubitt and West selling and buying a property. Katie offered professional support at the initial stages of valuation, and Joe succeeded in finding the right match for my property. His cheery manner and humour always made me smile! I have so much respect for my sales progressor, Tamsin, who kept me sane, and was an absolute rock when things were not always easy. I think the only negative part of my journey was taking recommendations.from Cubbit and West for conveyance and surveys. Perhaps I was just unfortunate to have not had great service in respect of these two elements of selling and buying a property. Well done Cubitt and West. I’m happily settled in my new home. Thanks to you!! 🙏

Trisha · 11 November 2023

★★★★★ 5/5

Google

Very pleased with the service provided by Cubitt & West Sutton for guiding us through the purchase of our first flat. The staff were helpful and always quick to respond. Special mention goes to Lucy who went over and beyond to make sure the file was in order and all documents had been handed over by the sellers after completion. Thank you so much for the follow up!PositiveResponsiveness

S · 11 November 2021