5/5
TrustpilotExcellent communication
Excellent communication from this firm. The team are very professional, customer focussed and supportive. Would not hesitate in using them for my next house sale.
Trusted Agent profile · Sutton
Cubitt & West Sutton reviews
★★★★★
412 reviews across 2 platforms
6 & 7 Regent Parade, Brighton Road, Sutton, SM2 5BQ, SM2 5BQ
Cubitt & West's office in Sutton, at 6 & 7 Regent Parade, is rated 4.7 out of 5 across 412 reviews on two platforms, including 264 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
Awards
The Trusted Agent 2026 results for Cubitt & West, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Sutton office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotHuge Thanks
I feel compelled to write this review after having such a fabulous interaction with Thomas Goodchild.
5/5
GoogleHi Tyler, Just wanted to say thank you for your support throughout the process. I really appreciate your responsiveness and the way you’ve handled everything professionally
5/5
GoogleTyler helped out me really well, was a smooth process into moving in, really good experience!
Agent replied · 10 November 2024
Hello Kaven, Thanks for leaving us such a lovely review, we really appreciate it. We'll be sure to pass your kind words on to Tyler and the team! Many thanks, Cubitt & West
5/5
GoogleThe letting service received from Hannah Charlton at Cubitt and West was excellent. The speed and efficiency with which she viewed the flat, photographed it, drew up plans and then found a new tenant was fantastic. Within 6 days of the previous tenant moving out the new tenant was in!PositiveResponsiveness, Professionalism, Value
Agent replied · 10 November 2024
Dear Colin Thank you for your taking the time to leave Hannah from our Sutton Lettings branch a review. I will be sure to pass your comments along. Kind regards Becky Jennings, Operations Director
5/5
TrustpilotFriendly
Friendly, helpful and really seemed knowledgeable of the local market
5/5
GoogleCubitt and West Sutton team have expertise, energy and excellent responsiveness and thus are my choice over several years for selling property in Sutton. Katie Walrond-King and her staff leave no stone unturned to support their clients with getting good buyers and bringing sales to completion.PositiveResponsiveness, Quality, Professionalism
Agent replied · 10 November 2024
Dear Jale Many thanks for taking the time to leave such a glowing review for our Sutton branch. It's great to hear that on several occasions you have had great experiences with the team. They really do go above and beyond to ensure our clients are supported throughout their time with us. Kind regards Becky Jennings Operations Director Cubitt & West
5/5
GoogleHave had years of experience buying and selling many homes and I must say that selling through Cubitt and West has been a truly pleasant experience Offers above my asking price in 24 hours! However the best part has been the friendly, efficient and most exceptional service provided by Katie and Roanna, what a team, I wish all my experiences were as pleasant as this has been. Thanm you both so much.
5/5
GoogleVery happy with the service from Katie at Cubitt & West. Great communication and always available to discuss the progression of the sale.
Agent replied · 8 January 2025
Hi Angie, Thank you for leaving a review! It's great to hear how happy you are with the service you've received from our agent, Katie, and how great the communication has been throughout your journey. Best wishes, Cubitt & West.
5/5
GoogleThe whole team at Cubitt and West were so helpful and friendly when I was buying my property. Would 100% use them again.
Agent replied · 8 January 2025
Dear Niamh Thank you for leaving a review! It's great to hear how helpful and friendly you've found our agents to be throughout your purchase. Best wishes Becky Jennings Senior Operations Director, Cubitt & West
1/5
GoogleI had a nightmare trying to buy through them(Sutton branch). They hide critical details from the clients and have no manners dealing with clients. I tried purchasing a house through them and spend all my energy, money and time untill I discovered some facts from the solicitors search that were misrepresented to me. On complaining about the issue they had the audacity of throwing the blame on me and were trying to defend one of their lying team member. The lady who was my coordinator didn’t not even know the basic facts of the property sale which I thought was utterly unprofessional. Not only from buyers perspective but I think also from sellers perspective I would never ever approach them because they will create lot of complications which may make the sale a complicated , painful and delayed process and ultimately put the sale in jeopardy. My advice to everyone would be to try and avoid using them unless you want to get into complications.
1/5
GoogleUnfortunately I had a nightmare with Cubitt & West. Phone calls were not answered, emails were ignored and when I asked for help, I was not given it. I went with Cubitt & West because of these reviews and because of how they represented themselves when they came to my property to pitch their business but the performance did not live up to the reviews. When I mentioned that I was not happy with my service, the phone was put down on me. I felt lied to throughout the time they were representing me and it took them 10 days to pay me after they received the money from my tenant. I was shocked to hear that their employees don't have access to their emails on their phones. I was extremely unsatisfied by their service and would heavily advise everyone to not use Cubitt & West.
5/5
GoogleThank you so much to the Sutton team who helped us with our property purchase! They've been very professional and readily available at every step of the process and we couldn't recommend them enough!PositiveResponsiveness, Quality, Professionalism
Agent replied · 8 January 2025
Dear Sabaratnam, Thank you for your 5 star review of our Sutton team. They all work extremely hard to ensure they provide a professional service so were delighted to hear your comments. I wish you all the best in your new home. Kind regards Becky Jennings Operations Director
1/5
GoogleHi. 2 years ago I had to move my flat. Trying with Cubitt and.....no chance..I had no response .never.. Today 2021 I am trying again ....still the same...no answer of my calls or e-mails. Avoid if possible.NegativeQuality
Agent replied · 10 November 2024
Dear Al We are sorry if you have been dissatisfied with the service that you have received. Unfortunately, we have been unable to identify you on our records based on the information that you have provided and we are therefore unable to investigate your review. We would kindly request that you contact our Customer Relations department on 01702 540802 or at customer.relations@arunestates.co.uk so that we may discuss the matter in more detail with you. Kind regards Cubitt & West
5/5
GoogleGreat experience working with Katie at Cubitt & West! Highly recommend the team.
Agent replied · 8 January 2025
Dear Ali Thank you for leaving a review about Katie at Sutton! It's great to hear how positive your experience has been and we're delighted that you would recommend us. Best wishes Becky Jennings Senior Operations Director, Cubitt & West
1/5
GoogleBy far the worst agents I’ve dealt with. The ‘senior negotiator’ was totally clueless. Kept forwarding emails to both solicitors without actually reading them and kept saying that she was ‘chasing’! Our solicitor said that the agents lost a buyer because of poor communication and even suggested that we moved to another agent. I do not recommend these agents.
5/5
GoogleBought a great house in North Cheam through Cubitt & West, everything processed really well thanks to the help of Katie who kept in constant communication throughout
Agent replied · 10 November 2024
Hello, Thank you for leaving us your feedback! Best wishes, Cubitt and West
5/5
GoogleJust let another property through them and as always Robin, Hannah and Tyler have been absolutely brilliant especially in the current climate. We would highly recommend them.
Agent replied · 10 November 2024
Good afternoon, Thank you for your lovely review about Sutton Lettings team. I will be sure to pass your comments along. Kind regards, Becky Jennings Associate Operations Director
5/5
GoogleThe team have been very helpful and patient in getting my purchase over the line. Always very warm and friendly and approachable.
Agent replied · 10 November 2024
Dear Jack Many thanks for leaving a review of our Sutton office. I am delighted to read how helpful they have been assisting you with your purchase. Wishing you all the best in your new home. Kind regards Becky Jennings, Associate Operations Director, Cubitt & West
5/5
TrustpilotVery good service
5/5
GoogleRating only, no written review.
Agent replied · 23 December 2025
Hi Zohrab, Thank you for leaving us a rating. We are glad to have supported you and appreciate you taking a moment to share your experience with our estate agent team. Thanks, Cubitt & West
4/5
GoogleRating only, no written review.
Agent replied · 10 November 2024
Good afternoon, Thanks for your review, we're delighted you're happy with our service. At Cubitt & West, we take pride in helping clients move forward and finding them the right home. Best regards, Cubitt & West
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
Agent replied · 10 November 2024
Dear Tony, Thank you for taking the time to leave a review and we’re sorry to hear that you haven’t been satisfied with the service you have received. Unfortunately, as you have not provided us with specific reasons for your dissatisfaction, we are unable to comment in more detail. However, we would like the opportunity to discuss your experience in more detail and would encourage you to contact us on 01702 540802 or at customer.support@arunestates.co.uk. Kind regards, Cubitt & West
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Cubitt & West Sutton
How many reviews does Cubitt & West Sutton have?
Cubitt & West's Sutton office has 412 reviews across two platforms: 264 on Google, 148 on Trustpilot (across the whole business).
What is Cubitt & West Sutton's rating?
Cubitt & West Sutton is rated 4.7 out of 5 across all 412 reviews, and 4.7 out of 5 on Google from 264 reviews.
Has Cubitt & West won any awards?
Yes. In The Trusted Agent 2026 awards: Cubitt & West, Sutton won Trusted Agent.
Where is Cubitt & West's Sutton office?
Cubitt & West Sutton, 6 & 7 Regent Parade, Brighton Road, Sutton, SM2 5BQ, SM2 5BQ.
