1/5
TrustpilotToooooo slow
Toooooo slow and service not good enough for amount of percentage we paying bad communication
Trusted Agent profile · Sutton
Cubitt & West Sutton reviews
★★★★★
473 reviews across 2 platforms
6 & 7 Regent Parade, Brighton Road, Sutton, SM2 5BQ, SM2 5BQ
Part of Cubitt and West, see every office.
Cubitt & West's office in Sutton, at 6 & 7 Regent Parade, is rated 4.7 out of 5 across 473 reviews on two platforms, including 324 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
Awards
The Trusted Agent 2026 results for Cubitt & West, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Sutton office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleI have been very satisfied by the service from the agency for the sale of my property. Diligent, ultra professional and particularly Alison & Mia, very friendly and communicative. Highly recommended and seemed genuinely happy for me with the sale completion. Thank you team.PositiveResponsiveness, Professionalism
Agent replied · 10 November 2024
Dear Graham Alison , Mia and all of our Sutton team will be extremely happy to read your review and to know they were able to provide a diligent professional and friendly service. Thank you for your kind review and recommendation. Kind regards Becky Jennings, Operations Director, Cubitt & West
5/5
GoogleDespite a few hiccups, the team ultimately succeeded in selling our property and supporting the transaction through to completion. Thank you all for your efforts during the process.
5/5
GoogleI am very pleased with the service provided to me by Cubitt and West for both sale and purchase of my property. Throughout the process all the team members including Katie, Mia, Kurran and Alison were on top everything.. Overall very positive experience.
Agent replied · 8 January 2025
Dear Amin It is great to hear about your experience with both our Sutton and Banstead branches. The teams love to provide the best possible service to customers and reading your review made their day. I am delighted you had a positive experience and we wish you all the best in your new home. Best regards Becky Jennings Operations Director, Cubitt & West
5/5
GoogleKatie was fantastic at managing the sale of our property, she kept us up to date and the whole team were always up to date with what stage we were at if Katie was not available. Really happy with Katie and the teams servicePositiveProfessionalism
Agent replied · 10 November 2024
We appreciate you taking the time to leave a review of our Sutton branch and it is a pleasure to read how helpful you have found Katie and the team to be. Kind regards Becky Jennings, Operations Director, Cubitt & West
5/5
TrustpilotComprehensive and proactive support for fast tenant replacement
Comprehensive and proactive support to ensure flat could be re-let rapidly and seamlessly after sudden tenant departure. Marketing, tenant selection/vetting, flat inventory, cleaning, safety and all legal aspects covered for new contract and referencing of new tenants all carried out in a few weeks. Would have taken me months!
5/5
GoogleSisters Katie and Esme were brilliant. Positive, thorough and helpful throughout the marking of my property. Thank you x
Agent replied · 8 January 2025
Hi Julie, Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how positive, thorough and helpful they've been throughout the process. Best wishes, Cubitt & West.
5/5
TrustpilotAlia was a great help in finding a…
Alia was a great help in finding a property. I can throughly recommend her and the team at Cubitt and West
5/5
GoogleSo glad I sold my flat with this company. Expertly and professionally marketed. The English system of property selling is stressful at the best of times but the team really went the extra mile to make it as smooth and stress free as possible. Tamsin in particular used her vast experience and went above and beyond to ensure we got the sale done. If, like I was, you are looking to sell, go with this agency. You won't be disappointed.
Agent replied · 10 November 2024
Dear Chris Thank you for your kind review of the Sutton branch of Cubitt & West. Yes the English way is sometimes stressful and that's why we try and take the stress away from you and help you as much as possible. We will be sure to pass on your kind comments to Tamsin. Best wishes Becky Jennings Operations Director, Cubitt & West
5/5
GoogleWe had another great experience selling a second property in 18 months through Cubitt & West notably because of Kurran Vasdav who acted quickly and had a buyer in just a few day of marketing. Kurran really knows his trade and is well trusted to do the right thing for the customer. We have to also call out Tamsin Billingham who is an absolute superstar. She not only managed the transition post sales to completion but was pivotal in ensuring that everything was followed up on in a timely manner and really and truly managed both ours and the buyers solicitors ensuring they acted timely and effectively. Both Kurran and Tamsin are great assets for Cubitt & West and should be recognised for going over and above. Thank you team!
Agent replied · 10 November 2024
Dear John, Many thanks for your feedback on the level of service you received from our Sutton branch, and in particular from Kurran and Tamsin. We completely agree that they are both a real asset to the company. I am delighted that with Kurran’s expertise you sold your property so quickly! Also having a dedicated Sales Co-ordinator like Tamsin really helps each sale/purchase run as smoothly as possible. They were delighted to read your positive comments. Kind regards, Becky Jennings Operations Director, Cubitt & West
5/5
GoogleThanks to Cubitt & West especially to Nic Humphries and Tamsin Billingham for their valuable help in securing our house in Sutton. Nic dealt with initial offer stage and partly on sales transaction. He was very honest and polite; and guided us very efficiently on various aspects of the property. His guidance was very valuable as we were the first time buyers. Tamsin helped us brilliantly during later part of our sales transaction. She has lots of patience; and she assured us of positive outcome throughout our transaction especially when the transaction was getting delayed due to unforeseen circumstances. Our experience with both Nic & Tamsin, and their team was great and I would recommend Cubitt & West Estate Agents in Sutton to my friends.
Agent replied · 10 November 2024
Dear Jagannadha Thank you so much for taking the time to leave such a positive review about Nic & Tamsin at Sutton. They are all very professional and will do whatever they can to help you as they genuinely care. We will be sure to pass on your comments and wish you well for the future. Best wishes Becky Jennings Operations Director, Cubitt & West
5/5
GoogleI first contacted Katie regarding a valuation. She gave me brilliant feedback and advice to help me get my property ready to sell. Katie then guided me through the sale of my flat, with the support of Mia and Tamsin too. I knew I could call Katie about anything and speak to Mia and Tamsin for regular updates too. The team made a stressful time straight forward. I would highly recommend the Cubitt and West Sutton team and would use them again in the future.
Agent replied · 10 November 2024
Dear A T Many thanks for leaving a great review about Katie, Mia and Tamsin at our Sutton branch of Cubitt & West. We are so glad they supported you throughout the selling process and we will be sure to pass on your comments to them. Good luck for the future. Best regards Becky Jennings Operations Director, Cubitt & West
5/5
GoogleI had the pleasure of meeting & discussing selling our property with Katie 5 ☆
Agent replied · 23 December 2025
Good afternoon, Thank you for your five-star review. Katie will be delighted to hear your feedback. Kind regards, Cubitt & West, Sutton
5/5
GoogleCubitt & West Sutton was the estate agent for the house we purchased this month. Katie and her team have always been responsive and reliable throughout the purchasing process. Highly recommended!
Agent replied · 10 November 2024
Hi Teresa Thanks for writing a review about your positive experience with the Sutton branch in purchasing through us. The team are delighted with your comments. Best wishes in your new home for years to come. Kind regards Becky Jennings Operations Director, Cubitt & West
5/5
TrustpilotExtremely impressed with Cubbit and…
Extremely impressed with Cubbit and West! The agent that came to show us the house we were interested in was punctual, well informed and extremely professional, a pleasure to deal with.
5/5
GoogleRobin and Tyler at C&W were amazing! Very professional and worked the very had to get our flats rented out quickly at the asking price! Robin and Tyler both regularly kept us in the loop and provided brilliant advice. Exemplar service by the rental team at C&W!!!
Agent replied · 10 December 2024
Morning Mohini, Thank you for your lovely review! We're thrilled to hear that Robin and Tyler provided you with such professional and efficient service. It's great to know they kept you informed and offered valuable advice throughout the process. Best regards, Cubitt & West
5/5
GoogleRoanna was very help full cant thank her enough abd it was sold in a few days hopefully
Agent replied · 10 November 2024
Hello Pauline, Thank you for leaving us a review, we're delighted to hear that Roanna was able to support you through your sale and get such a fast result! Best wishes, Cubitt & West
5/5
GoogleGreat experience renting a flat in Sutton Court Road with Tyler. I liked in particular the communication via email, where I can reply in my time and doesn't disturb my work, whereas other agents are always rushing to call you. The whole process went very smoothly, and Tyler always kept me in the loop with clear communication of next steps and promptness to answer my queries.
Agent replied · 10 November 2024
Hi Lucas, Thank you for leaving a review! It's fantastic to hear how great your experience of renting a flat through our Sutton team has been, and particularly how well Tyler has communicated with your throughout and made the process run smoothly. Best wishes, Cubitt & West.
5/5
GoogleKatie and Jason at C&W were amazing! Very professional and worked around the clock to assure we got a sale above our asking price! Katie and Jason both regularly kept us in the loop and provided brilliant advice. Exemplar service by all the team at C&W!!!
Agent replied · 10 November 2024
Hi Rehman, Thanks for leaving us such a lovely review, we really appreciate it. We'll pass your kind words on to Katie, Jason and the team! All the best, Cubitt & West
1/5
GoogleAbsolute nightmare. Wrong negotiator advice to offer much below budget caused me loosing a purchase of the property. Negotiators pressuring to choose buyer who have seen "inhouse" broker and solicitor to hit referral targets despite me increasing offer to highest one and having finances arranged. Lack of communication from negotiators, and what is worse lack of basic knowledge of what Agreement in Principle is. I have never came across that bad service not only for buyer but also for seller as he will loose out too. Taking case to Property Ombudsman.
5/5
GoogleWe just completed our sale. I give a massive thank you to Kuran, Alison and Solicitor Paige. They have been outstanding in their support and determination to get our property sold. Thank you. Highly recommend this Estate Agent.PositiveResponsiveness, Quality, Professionalism
Agent replied · 8 January 2025
Dear Ursula Thank you for taking the time to leave a review of our Sutton office. It is fantastic news that the team in Sutton have worked together to get your property sold, i know that they will appreciate your kind words. Kind regards Becky Jennings Operations Director
5/5
GoogleSales Department Review only We sold our family home with a lot of emotion attached to it so fortunately I was able to deal with Katie Walrond-King who was professional, efficient and incredibly sensitive to our situation. Highly recommend dealing with her and we will definitely seek her out for our next purchase. Great job Katie
Agent replied · 10 November 2024
Hi Carla, Thank you for leaving a review! We're pleased to hear how professional, efficient and sensitive Katie has been to your situation and how she's supported you throughout. Best wishes, Cubitt & West.
5/5
GoogleI might be biased because the last letting agent company we had was awful, but Georgia & the team at Sutton Cubitt & West have been brilliant
5/5
TrustpilotGreat experience with Cubitt &West
Great experience with Cubitt &West. Alia assisted us to arrange house viewing, was very helpful and informative. I would recommend this agency to others.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Cubitt & West Sutton
Has Cubitt & West won any awards?
Yes. In The Trusted Agent 2026 awards: Cubitt & West, Sutton won Trusted Agent.
