Every review we hold for the Sutton office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleA big thank you to Kian for the professionalism, honesty and positive attitude they carry. Trusting an estate agent has been difficult for the past few property transactions, however, Kian positive attitude truly touched our hearts in making the decision in our/my purchase. Thank you Kian, keep the positiveness. Best wishes Rita HPositiveProfessionalism
Rita · 26 October 2022
Agent replied · 25 October 2024
Dear Rita,
It is great to hear about your experience with Kian at our Wallington branch. Kian loves to provide the best possible service to customers and was over the moon to read such kind words.
Best regards,
Becky Jennings
Operations Director, Cubitt & West
★★★★★ 5/5
TrustpilotCubitt & West are the Best
Cubitt & West are very professional and efficient. We were kept fully informed throughout the process. The company is proactive and progressive. Their app allowed 24 hour access with updates of the sale and the app was very user friendly. If you are selling your house Cubitt & West are the agents to use.
Ros · 21 March 2026
★★★★★ 5/5
GoogleCannot thank Lauren enough for her support in buying our forever home. She was professional throughout and such a pleasure to talk to especially when things got a little bit rough whilst going through the process. Not that I’m planning on ever moving again :) but would 100% recommend to anyone else who is buying/selling in the area.PositiveResponsiveness, Professionalism
Claire · 26 October 2021
Agent replied · 25 October 2024
Dear Claire
Many thanks for taking the time to leave a review for Lauren, I was delighted to read about the excellent experience that you had during buying your forever home.
It gave me great pleasure to pass your positive feedback on and it made Lauren’s day when she read your kind comments.
Your recommendation is also very much appreciated.
Kind regards
Becky Jennings
Operations Director, Cubitt & West
★★★★★ 5/5
GoogleWe would highly recommend C&W estate agents Wallington. Thank you Lauren for your support and making our purchase stress-free. I have to say Lauren , Dane and Silvia are highly professionals with their excellent communication with kindness and confidence.
Aswathy · 26 October 2023
Agent replied · 25 October 2024
Dear Aswathy
Thank you for your high recommendation of our Wallington branch. We are pleased you had a stress-free purchase with them and will be sure to pass on your kind comments to them all.
Best wishes
Becky Jennings
Operations Director, Cubitt & West
★★★★★ 5/5
GoogleExcellent service. I was looking to buy a flat in the area, I was showed around by Nigel was was kind, helpful and honest about everything. Good work should be appriciated! Thank you Nigel and Cubit and West!
Hamza · 26 October 2023
Agent replied · 25 October 2024
Dear Hamza
Thank you for taking the time to leave such a great review about Nigel in our Wallington branch. He will be happy to read your review. Good luck in your search.
Best wishes
Becky Jennings
Senior Operations Director, Cubitt & West
★★★★★ 5/5
TrustpilotReally enjoyed the services from mark…
Really enjoyed the services from mark with Cubitt&west . Mark is really attentive and gives positive vibes.
Gangadevi · 17 November 2025
★★★★★ 5/5
GoogleLouis at Cubitt & West was really helpful and patient with me. He made the purchasing process as smooth as possible
Anthony · 17 February 2026
Agent replied · 17 April 2026
Hi Anthony,
Thank you for sharing your feedback. We are pleased to hear that Louis supported you with patience and clear guidance, helping to make the purchasing process run smoothly. Our estate agent team always aims to provide expert property guidance and reassurance when buying a home, and it is great to know this made a positive difference for you. We really appreciate your kind words.
Thanks,
Cubitt & West
★★★★★ 5/5
TrustpilotOur experience with Cubitt and West…
Our experience with Cubitt and West Crawley branch had been amazing. Nicole Holland the office manager had been very welcoming and patient since the beginning. The team had indeed been very prompt and professional in handling even the smallest of things that did ease the transfer. We had a very good journey with Cubitt and West throughout the process and would definitely recommend them. Hood luck and cheers !!!
HARPAL · 15 September 2025
★★★★★ 5/5
TrustpilotGreat customer service
I really wanted to make a point of sharing the level of customer service that was provided by the two Toms. Tom Harlow and also Thomas. They have been nothing but helpful, supportive and informative. They have made the process easy, they call when they say they will and call back if they miss my call. Has been an absolute pleasure to deal with them. A1 customer service.
Samuel · 6 September 2025
★★★★★ 5/5
TrustpilotKnowledge and advice of local markets
easy access to local office,pompt replies .Wide range of knowledge in the housing market and advice .
Ron · 10 October 2026
★★★★★ 5/5
GoogleNigel Lowe was absolutely brilliant. He managed to persuade a potential buyer to significantly increase her initial offer to a mutually acceptable level in just one call. outstanding work!
Alan · 30 December 2023
Agent replied · 25 October 2024
Dear Alan
Thank you for leaving a review! It's great to hear how brilliant our agent, Nigel, has been throughout your experience.
Best wishes
Becky Jennings
Senior Operations Director, Cubitt & West
★★★★★ 5/5
GoogleHad a fantastic experience with this branch during my property search and was massively helped by Danyaal who went above and beyond to assist, highly recommended.
Tim · 28 February 2024
Agent replied · 25 October 2024
Hi Tim
Thank you for leaving a review about Danyaal in our Wallington branch. That's what he does - goes above and beyond to help you any way he can. We will be sure to pass on your comments to him.
Best wishes
Cubitt & West
★★★★★ 5/5
GoogleFrom the start Of our house sale Hannah was amazing excellent service can’t fault this company if the was more stars Hannah you’d get 10 thanks for your professionalism even mark stepped in to help on Hannah day off good team work well done guys 100% can’t fault this company 👍🏼PositiveProfessionalism
T · 26 October 2021
Agent replied · 25 October 2024
Many thanks for your review and recommendation of Hannah from our Wallington branch. We completely agree that Hannah is a real asset to the company and I know how much she will appreciate your review and recommendation.
Kind regards
Becky Jennings
Operations Director, Cubitt & West
★★★★★ 5/5
GoogleDavid is a star! He is the most professional and efficient estate agent that I’ve met here
Edith · 27 July 2024
Agent replied · 25 October 2024
Hello Edith,
Thanks for your review, we're delighted you're happy with our service.
Best wishes, Cubitt & West
★★★★★ 5/5
GoogleRecently sold my flat through this branch. Lovely friendly staff, always on hand to help and answer any questions. Would definitely use again :)
Tom · 10 December 2025
Agent replied · 24 December 2025
Hi Tom,
Thank you for sharing your experience. It is great to hear that the team supported you with such friendly and helpful service throughout your flat sale. We are delighted everything went smoothly for you and truly appreciate your kind words.
Thanks,
Cubitt & West
★★★★★ 5/5
TrustpilotVery happy with the service!
Thomas Goodchild is very quick at responding to requests and issues. Always contactable and helpful.
Jamal · 16 September 2025
★★★★★ 5/5
GoogleReally great service from Louis Joseph and Craig. They explained everything clearly and made the whole process smooth and straightforward. Super efficient with sharing options and always quick to respond. Highly recommend!
Ginelle · 1 September 2025
Agent replied · 8 September 2025
Good afternoon Ginelle,
We're thrilled to hear that our team provided such great service. Thank you for recommending us!
Best wishes,
Cubitt & West
★★★★★ 5/5
GoogleAs first time buyers we were impressed by the highly professional team at the Wallington office. From the very beginning Anthony was in regular contact to provide us with updates at every stage of the buying process to the exchange of contracts. Mark was very helpful too. We cannot help them enough!
Yulia · 26 October 2020
Agent replied · 25 October 2024
Hello, Thank you for leaving us your feedback! Best wishes,
Cubitt and West
★★★★★ 5/5
GoogleThank you to Lauren and the Cubbitt & West Wallington team for helping us sell our home. Very good service and communication, I would recommend to anyone.
Lena · 26 October 2023
Agent replied · 25 October 2024
Hello Lena,
Thank you for taking the time to leave a review. We're so glad to hear that Lauren and the rest of our Wallington team were able to help you on your property journey!
Best wishes,
Cubitt & West
★★★★★ 1/5
TrustpilotVery disappointing experience
Very disappointing experience !
Виктория · 20 April 2026
Agent replied · 25 May 2026
Thank you for your comments and we are sorry that you feel there has been a lack of urgency whilst dealing with your maintenance concerns.
If the above concerns have still not been addressed, please do not hesitate to contact our Customer Support department on 01702 540802 or at customer.support@arunestates.co.uk so that we may look into the matter further for you. Thank you.
Kind regards
Cubitt & West
★★★★★ 1/5
TrustpilotToooooo slow
Toooooo slow and service not good enough for amount of percentage we paying bad communication
Super · 12 September 2026
★★★★★ 3/5
TrustpilotFlat sale
They have a proactive sales team who do call round and message contacts but it's not always clear which you're going to deal with. You do pay additional for the photos as they outsource which seems a little cheeky.
Anon · 25 March 2026
★★★★★ 1/5
GoogleWhere to begin. This was our first house sale so we put our trust in our estate agent Cubit & West. That was a mistake, in our initial meetings and contract signing we were repeatedly told our homes value and how much we definitely should get for it. This all sounded good and we had viewed a few houses being sold with them and had been impressed with the agents. So we signed up with them. Once we had a buyer we was informed that the buyers bank had under valued our property and our best outcome was to lower the price. We accepted this and proceeded with the sale. It was only when we came to paying the fee that we found out we had to pay the fee based on the original sale price not the actual sale price. After talking to them they explained that we had signed up for a fixed fee not a variable fee (we were never told that was a option). They lied and deceived to sign us up to a fixed fee on a price they knew was not possible to get.
As good as the viewing agents are at selling I would avoid ever dealing with them again. Once they have your sale they will fall back into the contract and become very unhelpful.NegativeQuality, Professionalism, Value
Alex · 26 October 2020
★★★★★ 5/5
GoogleI cannot recommend Dane and his team highly enough.
They worked with professionalism and diplomacy throughout my sale.
They absolutely delivered!
Thank you
Jacki · 26 October 2023
Agent replied · 25 October 2024
Dear Jacki
Thank you for leaving a review! It's fantastic to hear how positive your experience with Dane and the team has been, we'll pass your kind words along.
Best wishes
Becky Jennings
Senior Operations Director, Cubitt & West
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
