Every review we hold for the Sutton office, from every platform, shown as written. First names only.
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5/5
GoogleThanks to Nigel and team for their professional assistance in the entire process! I highly recommend their service.
Katalin Β· 25 August 2025
Agent replied Β· 8 September 2025
Good afternoon Katalin,
Thank you for your lovely review! We appreciate your recommendation and are glad Nigel provided such great assistance throughout.
Kind regards,
Cubitt & West
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5/5
GoogleWe are currently going through the buying and selling process and phoned Cubit and West mid January to view a property.
Unfortunately it was online viewing only at the time as the couple that owned it were self isolating.
Hannah kept in touch with us and let us know as soon as we could view the property which we did and offered on the property.
We had our house on the market with a different estate agents and were waiting to get an offer before we could proceed.
Hannah kept in contact with myself during that time and when we were under offer we could then proceed with the purchase of the property.
Hannah has always kept in touch with myself and cheered me up while we were waiting for our property to sale.
Thank you Hannah!PositiveResponsiveness, Professionalism
Carol Β· 26 October 2021
Agent replied Β· 25 October 2024
Dear Carol,
Thank you very much for taking the time to leave Hannah in our Wallington branch such a lovely review.
I am really pleased to read how supportive Hannah has been throughout your sale and purchase.
We wish you all the best in your new home once you're settled.
Kind regards
Becky Jennings
Operations Director
Cubitt & West
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5/5
GoogleI purchased a property through Cubitt & West Wallington recently and was really impressed with the level of attention and service they consistently provided. From arranging viewings for various properties in the search for houses, the viewings themselves and the follow up communication, they were really great. I felt they really worked hard for their clients right through the process. The team were also very efficient when chasing any enquiries I had about the purchase of my house, without ever seeming βpushyβ at all. Efficiency is what is needed in this process and this agency seemed to have it down to a fine art!PositiveResponsiveness, Quality, Professionalism
Emma Β· 26 October 2021
Agent replied Β· 25 October 2024
Dear Emma
It was lovely to hear that your experience of buying a property was a great one, due to the level of service that our team provided from our Wallington branch, they were delighted to read your positive comments.
May I wish you all the best in your new home.
Kind regards
Becky Jennings
Operations Director
Cubitt & West
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5/5
GoogleMy wife and I have been selling our property through Cubitt and West. The staff at the Wallington branch have all been incredibly professional but special mention must go to Lauren Fletcher. Throughout the selling process, Lauren has been incredibly attentive to both mine and my wife's needs. Despite having many clients and queries to deal with, we have always received what has felt like a personal experience. Lauren is an asset to her team and where possible, we will use her services when buying or selling any future properties.PositiveResponsiveness, Professionalism
Jack Β· 26 October 2021
Agent replied Β· 25 October 2024
Dear Jack
Many thanks for taking the time to give Lauren at our Wallington branch such a glowing review. She will be really pleased to receive this as she prides herself on giving an exemplary service to her customers, and will do all she can to ensure the sale/purchase of a property goes through as quickly and as smoothly as possible.
Your recommendation of Lauren and the Wallington branch is also very much appreciated.
Kind regards
Becky Jennings, Operations Director, Cubitt & West
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5/5
GoogleI was very impressed by the professional advice given to me by James in putting up my property for sale when he came to value the property. The property was well advertised throughout the property selling platforms with lovely pictures. I really thank James and Mark who took it up in selling it on time, although still in process of selling. I highly recommended Cubitt & West, Wallington for a good job well done and recommend James in the aspect of valuation.
Prem Β· 26 October 2021
Agent replied Β· 25 October 2024
Many thanks for taking the trouble to leave a review for James in our Wallington office. I am delighted to hear how helpful and professional he has been. I know that James really prides himself on giving each of his customers a professional bespoke service. He will be delighted to read your review and recommendation.
Kind regards,
Becky Jennings
Operations Director, Cubitt & West
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5/5
GoogleWe were very impressed with James from the Wallington office when coming to value my parents-in-law's property. He talked them (and me) through the process that Cubitt & West would use to market the house, making it very easy for everyone to understand.
Having agreed to proceed with Cubitt & West they maintained excellent communication throughout (including WhatsApp messages out of office hours) and kept fully to the timescales that had been committed.
Good quality photos and descriptions of the property were used for the online marketing and for the soft and hard copies sent to a large number of potential purchasers. A very good tally of prospective buyers visited the property on the Open Day (which the agents hosted) and we were very pleased to receive more than one offer.
The sale is now progressing well and I would have no hesitation in recommending Cubitt & West and in particular James to anyone seeking to sell their property.PositiveResponsiveness, Quality, Professionalism, Value
Duncan Β· 26 October 2021
Agent replied Β· 25 October 2024
Dear Duncan
Many thanks for your feedback on the level of service you received from our Wallington branch, and in particular from James.
James prides himself to provide the best possible service to his customers and was delighted to receive such positive feedback. Also having a dedicated Sales Co-ordinator really helps each sale/purchase run as smoothly as possible and I am sure you are in the best hands.
Thank you also for your recommendation.
Kind regards
Becky Jennings
Associate Operations Director, Cubitt & West
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5/5
GoogleWe were very impressed with the service we have received from all the team Cubitt and West when we sold our property. We dealt with Mark Huxley from the valuation of the property right through the process. Mark's knowledge of the market and commitment to providing the highest level of customer service made the process feel very smooth and straight forward. We received an offer for the full asking price within 24 hours of our property going on the market which was far beyond our expectations!
We cannot recommend Cubitt and West highly enough!PositiveResponsiveness, Quality, Professionalism
Lindsay Β· 26 October 2021
Agent replied Β· 25 October 2024
Dear Lindsay
Our Wallington team will be extremely happy to read your review and know they have been able to provide a service beyond your expectations. Mark has a wealth of experience and thrives on doing everything heto ensure the process runs as smoothly and as quickly as possible and i know how much he will appreciate your recommendation.
Kind regards
Becky Jennings, Operations Director, Cubitt & West
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5/5
GoogleExcellent service from Hannah and the team at Cubitt & West Wallington. Hannah was very confident that she could get us a good offer for our house and in fact we achieved above the asking price. Her knowledge of the local market was excellent and she was really supportive and positive throughout the whole process, acting quickly to sort out any problems and keeping our spirits up when things were tough. Cubitt & West were not the cheapest agents that valued our property, but we achieved a very good sale price with them and this more than covered any difference in fees. We also used their in-house conveyancers, DC Law, with Naomi handling our case. Naomi was also excellent, much more efficient and communicative that traditional solicitors that we have used before. Overall, I can't recommend the team highly enough and would definitely use them again the future.PositiveResponsiveness, Quality, Professionalism, Value
Michael Β· 26 October 2021
Agent replied Β· 25 October 2024
Dear Michael
Many thanks for taking the time to give Hannah and the team at our Wallington branch such a glowing review. They were really pleased to receive your kind words as they pride themselves in giving an exemplary service to their customers, and will do all they can to ensure the sale/purchase of a property goes through as quickly and as smoothly as possible.
They have a wealth of knowledge and this shines through time and time again.
Your recommendation is also very much appreciated and we will always be delighted to welcome you back in the future.
Best regards
Becky Jennings
Operations Director, Cubitt & West
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5/5
TrustpilotThe selling process wasn't an easy oneβ¦
The selling process wasn't an easy one but the teams efforts with their communication to all parties ensured that this completed on time, I don't believe many estate agents agents would be able or willing to do the same. Thank you Heidi, Emma, & Garry
C Β· 2 October 2025
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5/5
GoogleI would like to thank the staff at Cubitt and West Wallington for their help in selling my late parents' house. They were very professional and friendly, and I would like to thank Lewis Blight for all his advice and help. He made the whole experience seem easy by going the extra mile.
My thanks, Michael Shillabeer.
Michael Β· 30 December 2023
Agent replied Β· 25 October 2024
Dear Michael
Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how helpful, professional, and friendly they've been whilst helping you sell your late parents house. We're also delighted to hear how, Lewis, has gone the extra mile to make the experience easier for you.
Best wishes
Becky Jennings
Senior Operations Director, Cubitt & West
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5/5
GoogleThe team at Cubitt and West Wallington have been amazing with helping us with our purchase! Dane, Adelajda and Nigel have been answering our calls and emails very promptly and have always been on point with asking questions to the sellers and get back to us as soon as they could!
Thanks a lot team! Definitely recommend these guys!
Thierry Β· 10 October 2025
Agent replied Β· 11 January 2025
Hello Thierry,
Thanks for your review, we're delighted you're happy with our service. We're thrilled to hear that Dane, Adelajda, and Nigel were able to assist you so effectively with your purchase. It's wonderful to know that their prompt responses and dedication made a positive impact on your experience. We truly appreciate your recommendation.
Best wishes,
Cubitt & West Wallington Estate Agents
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5/5
GoogleLauren Fletcher has been amazing from the first day we meet her when she showed us around the house. Step by step she has explained everything. Even when we have asked questions that may sound silly to some she has explained them to us and re assured us step by step. Always been smiley and cheerful too π β¦
Olivia Β· 26 October 2023
Agent replied Β· 25 October 2024
Dear Olivia
Thank you for your kind review of Lauren in our Wallington branch. No question is too silly - it can be a daunting process when buying a house and that is why we are here to help you. Lauren will be pleased to read your comments.
Best wishes
Becky Jennings
Operations Director, Cubitt & West
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5/5
GoogleCubit & West Wallington did a fantastic job getting my house purchase smoother and efficient wayβ¦
Mr. Nigel Lowe was my agent , did a great job from the time of viewing to complete the process.
Mortgage advisor Mr Craig took care of the mortgage process during this financial crisis timeβ¦
The entire team was brilliant..
Babu Β· 30 December 2023
Agent replied Β· 25 October 2024
Hi Babu,
Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how, Nigel in particular, has helped you from the start up to completion.
Best wishes,
Cubitt & West.
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5/5
TrustpilotCubbit & west redhill branch..
Cubbit & west redhill branch... as this was going to be my first time selling a property i didn't know what to expect but picking up the phone and making that call to the team at Cubbit and west was a very good decision, I spoke to jayde who explained the process and from then onwards it was plain sailing right upto the day the contracts were exchanged. I would definitely recommend them..
C Β· 14 March 2026
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5/5
GoogleThank you to Hannah and the team for handling our purchaseβ¦. without your help we would never got the deal done or completed in time for the stamp duty deadline.
Also thank you for referring us to your mortgage advisor Faisal he was great and managed to get our mortgage in little over a week! A true magician with the numbers!
Extremely professional team that do exactly what they say they are going to do!
Thank youPositiveResponsiveness, Professionalism
Huraira Β· 26 October 2021
Agent replied Β· 25 October 2024
Dear Huraira
It is great to hear about your experience with Hannah, Faisal and the team at our Wallington branch. They love to provide the best possible service to customers and were very delighted to receive such positive feedback.
Thank you for such positive feedback.
Best regards
Becky Jennings
Operations Director, Cubitt & West
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5/5
GoogleI would just like to thank the team at Wallington lead by Dane and Nigel for their outstanding resilience, the sale of my step daughters shared ownership apartment was not easy due to the lack of help from the housing association involved so I must give credit to this team and this includes Rosie and Lewis for seeing this challenge through. I would like to wish you all the success.
Alan Β· 3 June 2025
Agent replied Β· 24 June 2025
Hello Alan,
We're delighted to hear about your positive experience with our team. Thank you for sharing your feedback with us.
All the best,
Cubitt & West Wallington Estate Agents
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5/5
TrustpilotVery friendly
Very friendly. Helping you as much as they can
Amber Β· 8 October 2026
Agent replied Β· 10 October 2026
We're glad you enjoyed your experience with our supportive team at Cubitt & West Reigate. Thank you for taking the time to share your kind feedback with us!
Want to earn Β£100?* If you know of anyone who would benefit from our services then please feel free to refer a friend to us today using the following link: https://ae0.uk/5021
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5/5
TrustpilotOur experience with Cubitt & West asβ¦
Our experience with Cubitt & West as tenants over the past five years was very positive overall.
Catia Β· 16 August 2026
Agent replied Β· 22 September 2026
We are so pleased to hear about your positive experience with us at Cubitt & West over the past five years. It means a great deal to us that you felt supported, especially during challenging times. We truly appreciate your kind words about the care and attention you received, and we are glad that any issues were ultimately resolved to your satisfaction. Thank you for acknowledging our team's efforts in making your tenancy a positive one.
Know someone who would benefit from our services and want to receive Β£100* between you? Use the following link to refer a friend today: https://l1nq.com/pkk6pa2
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5/5
GoogleAs a first time buyer me and husband we were very thrilled by Faisal Ashraf who was our mortgage advisor. We must say that he is highly professional and we can blindly trust and rely on him. From the very beginning Faisal has been in regular touch with us and updates us everything. He is well experienced and I must say his advice has been very fruitful to us.He is the best mortgage advisor and we highly recommend Faisal Ashraf.
Bibi Β· 26 October 2020
Agent replied Β· 25 October 2024
Hello, Thank you for leaving us your feedback! Best wishes,
Cubitt and West
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5/5
GoogleBrilliant agency, as a buyer we had a set criteria for what we were looking for, our main focus were our kids. Iβd like to personally mention Sanj and Wahida were brilliant in helping us in our search and securing our potential future home. We are currently going through the process, communication so far has been excellent and I have been receiving regular updates from the agency every step of the way of what can otherwise seem a long and frustrating process in general. Having seen how the guys work, I have no hesitation using them if I ever need to sell a property as well.
Fahad Β· 26 October 2020
Agent replied Β· 25 October 2024
Hello, Thank you for leaving us your feedback! Best wishes,
Cubitt and West
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5/5
GoogleMy Father was selling his property last year with Cubitt and West and he sadly passed away before completion.
I took over his estate and worked with Cubitt and West to sell his property. Whilst we did have a couple of buyers that were time wasters, and COVID-19 to deal with, we got there in the end.
I cannot praise Hannah and Mark enough. I went through a very difficult and emotionally stressful time and they helped make sure that the sale of the property went through as quickly as possible given our circumstances mentioned above.
Both Hannah and Mark listened to my concerns and took the human aspect into the whole transaction. My concerns were dealt with even though they had a lot of clients and had to work remotely due to lockdown etc.
I cannot praise their professionalism enough and I am just pleased that everything went according to plan in the end.
VictoriaPositiveResponsiveness, Quality, Professionalism, Value
Lady Β· 26 October 2020
Agent replied Β· 25 October 2024
Hello, Thank you for taking the time to leave a review. Best wishes,
Cubitt & West
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5/5
GoogleAfter a LONG 6 months we have finally exchanged and ready to move onto our next adventure in our new property. We canβt thank Hannah and other members of the Cubitt team enough for finally getting us there. We met Hannah back in September when we decided we wanted to sell our property, she was friendly and helpful from the get go. Made our decision to sell with cubitt very easy. After a rough time for buying property before Christmas we were still showered with viewings, and finally got our buyer! There has been constant communication which has been very reassuring. 5* service! Many thanks x
Chloe Β· 26 October 2020
Agent replied Β· 25 October 2024
Dear Chloe
Thank you for taking the time to leave a review of our Wallington branch. I am delighted to read how friendly and helpful you have found Hannah and the rest of the team to be.
Wishing you all the best in your new home.
Kind regards
Becky Jennings, Associate Operations Director, Cubitt & West
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5/5
GoogleCould not be more pleased with the service provided by Wallington branch. Cant thank Nigel Lowe and Adelajda Hasa enough for getting the sale completed, not forgetting the rest of the team in the branch for all their hard work aswell.
Highly recommended!
Ronaldoecosse Β· 27 June 2024
Agent replied Β· 25 October 2024
Good Afternoon,
Thank you for leaving us your feedback. We love hearing positive feedback from our clients, we'll pass your kind words along.
Best of luck, Cubitt & West Wallington Estate Agents
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5/5
TrustpilotExceptional Service.........
My experience with Cubitt and West, specifically Katie Sheridan and Abbie Tallack was exceptional taking a significant amount of stress moving to a new area! I thought selling was stressful and didn't expect the rental market to be such a challenge.
Sam Β· 18 September 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.