Trusted Agent profile · Sutton
★★★★★
340 reviews across 2 platforms
21 Woodcote Road, Wallington,, SM6 0LH, Sutton, SM6 0LH
Cubitt & West's office in Sutton, at 21 Woodcote Road, is rated 4.7 out of 5 across 340 reviews on two platforms, including 192 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Cubitt & West, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Sutton office, from every platform, shown as written. First names only.
5/5
GoogleThis is a very good company with good staff and good experience
We're absolutely thrilled to hear about your positive experience with Cubitt & West Wallington. Thank you for sharing your feedback with us Jegan! Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://l1nq.com/pkk6pa2
5/5
GoogleCubitt&West’s sales team in Wallington guided me through the process of selling my flat from start finish. Especially Mr Nigel Lowe exhilarated with his knowledge, helpfulness and commitment. He made the sale appear easy. A huge ‘Thank you’! Karin Mason
Hello Karin, Thank you for taking the time to share your experience. It’s wonderful to hear that Nigel and the team were able to guide you so effectively from start to finish, making the sale feel straightforward and manageable. Your kind words and appreciation will mean a lot to Nigel and the team. Best wishes, Cubitt & West Wallington Estate Agents
5/5
GoogleAlthough a doctor in the NHS, as a first time buyer I was not familiar with the process. Faisal Ashraf, my mortgage advisor is the man who made things possible. The professionalism, swiftness in getting things done, no nonsense approach and understanding clients needs and requirements are commendable. Although a busy man finds time to address clients queries. Faisal cant thank you enough. I highly recommend Faisal Ashraf as the go to mortgage advisor
Hello Thank you for taking the time to leave a review. Many Thanks, Cubitt & West.
5/5
GoogleViewed the property in Carshalton. Louis Joseph met us at the property. He took us around the house and gave a thorough description of the property. He was very friendly and exercised patience until we were satisfied with our queries. Louis made our viewing experience a pleasant experience. He had answers to all our queries. Well done Cubitt&West for employing so friendly and knowledgeable young man.
Dear Khalid Thank you so much for your kind review of Louis at the Wallington branch. Louis takes pride in making sure he does his research so he can answer any of your queries and we are glad your viewing experience was pleasant. Good luck in your property hunt. Best wishes Becky Jennings Operations Director, Cubitt & West
5/5
GoogleMy husband and I have just completed on the sale of our house with Cubitt and West (Wallington) and we want to say thank you to the excellent team for all your hard work. A special thanks and appreciation to Anthony and Wahida who were there for us and held our hands throughout the whole process, from offering us the best market advice and sales strategies to getting our house sold in record time for the best price. They were always available to answer our many questions, reassure us, chase when needed and made sure everything was moving along quickly in the right direction. We will definitely work with Cubitt and West again and we highly recommend their services to anyone who is looking for an estate agent who will get them the best results honestly and efficiently!! Thank you Cubit and West. Samantha and Richard Danso
Hello, Thank you for leaving us your feedback! Best wishes, Cubitt and West
5/5
TrustpilotEffencent
After the completion, it let me know the key is ready 👍
We're so glad to hear that everything was ready for you! We appreciate your positive feedback of our services at Cubitt & West. Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5021
5/5
GoogleThanks Louis for securing my new home! Excellent communication over the phone since putting my offer in on my potential first home. As well as informing me and reducing any anxiety I had, with good news that the sellers have found a property they are moving into and the chain is complete! I feel very valued by the estate agent for keeping me informed.
Dear Ethan Many thanks for your kind review about the service you received. Louis and the team go above and beyond to help you through the process of buying from start to finish. We wish you well in your new place. Best Wishes Becky Jennings Operations Director, Cubitt & West
5/5
TrustpilotPro-active and accommodating
Alia was very pro-active in her response to our request and went out of her way to accommodate two viewings at short notice. We felt she really wanted to help us. She was cheerful and helpful.
5/5
GoogleBig thanks to Nigel, Tamsin and Dane for getting my sale across the line.
1/5
GooglePressure tactics to simply view properties listed by this agent. Stop being so difficult and just let viewers see the single property they want! I tried to view a property in Wallington and the agents tired the approach to pressure me to view 3-4 other properties on the same day even though I had minimal interest. I also told the berk I would be walking and they said it would be "right around the corner". Reluctantly I agree to see another one and turns out right around the corner took about 25 mins walk. The agents here should get an education in English. If buyers are not interested in seeing your whole list of properties, they aren't and should not be pressured to do so. Also learn the phrase "right around the corner" should not be used as a lie to tempt people to see another property. If it's this difficult to simply view a property, imagine what the whole process would be like!
Dear Sussex Uni Receiving honest feedback is very important to us and we would therefore like to thank you for your comments. Unfortunately, we have been unable to identify you from the information that you have supplied and have therefore been unable to investigate your comments to enable us to improve the service that we provide. We would encourage you to contact our Customer Support department on 01702 540802 or at customer.support@arunestates.co.uk so that we can take some further information from you, to enable us to investigate your comments further. Many thanks and kind regards Cubitt & West
5/5
TrustpilotFirst experience.
Very professional and helpful advice.
We are so glad to hear that our advice was both professional and helpful for you at Cubitt & West Horsham. We truly appreciate your positive feedback. Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://ae0.uk/5021
5/5
TrustpilotHannah Brasier is brilliant
Hannah Brasier is brilliant. Always helpful and efficient and keeps a calm head in a crisis.
5/5
GoogleThank you to Cubitt and West and especially to Dane for all your hard work! Professional, reliable and great communication throughout. Our experience with you has been extremely pleasant. Highly recommend.
Hi Malone, Thank you for your kind words. We are delighted to hear that Dane’s professionalism, reliability and clear communication made your experience such a pleasant one. We truly appreciate your recommendation and are so pleased we could support you throughout the process. Kind Regards, Cubitt & West
5/5
TrustpilotOutstanding Customer Service
I’ve been looking to buy somewhere in Brighton for over a year and interacted with a range of sales agents. None are like Deborah Collins from the Home X development. Her knowledge, rapport, friendliness and importantly, proactivity made enquiries and interactions such a positive experience. Now after a year I'm finally purchasing a property (that surpassed my initial expectations) in Brighton and that's down to Deborah.
5/5
TrustpilotAbi Valentine-Rugg is a star!!
Abi Valentine-Rugg is my point of contact and she is an absolute star!
4/5
TrustpilotCubbit and west is a great company and…
Cubbit and west is a great company and weve really had good experiences.However, when it comes to fixing issues in the house, response has been poor. Some issues have lingered over a year without anything being done, even whe they come for routine chexks and the issues are raised again, notes are taken but not action.
5/5
TrustpilotOutstanding Service ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
I have been with Cubitt & West for 25 years, and throughout this time the service has always been excellent. Marc, my main contact, has been a real pleasure to work with. He liaises seamlessly with my tenants, negotiates with professionalism, and always responds quickly and thoroughly to all my questions. His support, dedication, and friendly approach have made the whole process of letting and managing my property stress-free. I truly value his commitment and couldn’t be happier with the service he provides.
5/5
TrustpilotGreat service
Our sale was very long winded but both Julie and James kept me informed of progress throughout. They were professional and helpful at all times.
5/5
TrustpilotExcellent
Ava, Ruby and Ciaran were so helpful and kind. They helped me every step of the way to get my dream home. I am so grateful.
5/5
TrustpilotAbsolutely amazing
Absolutely awesome service. Alia from Cubitt & West has been nothing short of amazing in every way form getting us in contact with the correct people, and advised us on the best steps forward with everything we need to get our property sorted out. Highly recommend 10/10 for everything.
1/5
TrustpilotI am writing this negative review…
I am writing this negative review because I moved into a property 6 weeks ago, ...............................
Thank you for taking the time to leave us a review and we are sorry that you have experienced some issues with your hot water since moving into a property that we manage. Whilst the staff at the Customer and Property Care department will be best placed to assist you with any maintenance concerns that you have, if you are experiencing any issues with contacting them, please do not hesitate to call our Customer Support department on 01702 540802. Thank you. Kind regards Cubitt & West
5/5
GoogleA special thanks goes out to Louis at Cubitt and West Wallington, who communicates and demonstrates professional values. I sincerely appreciate your help and would also suggest Craig, the broker, to me; you two make the process of purchasing my house enjoyable and joyful.
Good afternoon, Thank you for your 5* review. We're thrilled Louis and Craig made your house purchase enjoyable and demonstrated our professional values. Kind regards Cubitt & West Wallington
5/5
TrustpilotSale within 2 weeks
I didn't originally go with Cubitt and West as Jayde, Manager at the Redhill office, valued my property at a lower, and as it turns out more realistic, price than a competitor. Six months later I switched to C&W and within 14 days my property was sold. Job done.
5/5
GoogleExcellent service, Dane went out of his way to help and fulfil our dreams. Lewis also went out of his way to accommodate us. The whole team were always efficient and helpful. It’s been a great journey together. Thanks for everything.
Dear Fatimah Many thanks for your kind review of Dane and Lewis at the Wallington branch. We are so glad you had a great journey together and wish you luck for the future. Best wishes Becky Jennings Operations Director, Cubitt & West
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Cubitt & West, Sutton won Trusted Agent.
