Every review we hold for the Sutton office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThe team at Belvoir Sutton were fantastic throughout the whole process of renting out my flat. From the initial introduction, the team was professional and informative. As I was moving overseas they ensured taking over the property was seamless. Belvoir’s fees are very competitive and you do get a great service, could not recommend them enough!
Katherine · 13 June 2021
Agent replied · 12 June 2024
Thanks so much for your kind words and a positive review about us and our services. Thanks for your recommendation too. It's a real pleasure to work with you. With best wishes to you always from Belvoir Sutton team.
★★★★★ 5/5
GoogleI have rented a property through Belvoir Sutton. Many many thanks to Nidhi and Gordon. They both are extremely helpful and provides lots of insights not just about the property, but anything you need to know about the area, school, transportation, move in formalities. Exceptional service. I'm really glad found the right property through Belvoir Sutton. Thank you so much
Happy · 13 June 2020
Agent replied · 12 June 2024
We are very happy to have provided you with such a positive experience! We are always more than happy to assist you with any queries that you may have. Have a pleasant stay in the property!!
★★★★★ 1/5
TrustpilotI am beyond disappointed with Belvoir…
I am beyond disappointed with Belvoir and feel completely let down by their service. They accused me of lying about my rent payments, even though I had my rent set up via direct debit from an American bank. For seven months, they failed to inform me there were any delays, only to confront me much later in a rude and demeaning way. Had they communicated sooner, I would have resolved the issue immediately.
SHARON · 30 July 2025
★★★★★ 1/5
TrustpilotWorse Letting Agents
This letting agent is quite possibly the worst business I have ever encountered in terms of staff incompetence and customer service.
Matthew · 20 September 2026
★★★★★ 1/5
TrustpilotExtremely unprofessional
Extremely unprofessional. When you book a viewing they send you an email confirmation but not a mobile number to call them in case you are a few mins late. I had a viewing with them today and I was late 10 min. I got to the property and no one was there. I traveled 1 hour and 30 min to get there and when I got there no one is there so I had to go back! Do not recommend this agency !!!
Stefania · 2 May 2025
★★★★★ 1/5
TrustpilotBias towards the landlord, unprofessional handling
I had been renting with Belwoir Welwyn from July21 to June22.What was agreed prior the rental was not done. I received a stinking property, which had been reported and addressed 1 month after only. Later issues reported have never been fixed so been left with no adequate bathing facilities. There was an inch gap in the door which never been fixed.They sent random people to look at the property (with the intent of fixing), but done little to no repairs. When raised on the agencies portal, tickets have been closed without resolution, so I had to email them, so I have proof about all the problem I raised on the portal. To top this off I reminded them on multiple occasion that this is the landlords legal obligation and our rights as the tenants were never represented.At checkout they were expecting us to do the repairs (they failed to do) and pay for items they removed (as they failed to to keep proper books).Letting Agent Lisa Green (arrogant ...)To anybody who's renting with Belvoir I recommend to keep books on all agreements and issues raised, as they are not gentleman who keep to their words and certainly don't encourage trust.Like sharing personal information without informing me.
Lócsi · 24 June 2022
★★★★★ 5/5
GoogleVery efficient, got everything sorted out for us, and we got exactly the house we were looking for, thank you very much
Souhail · 17 January 2026
Agent replied · 17 April 2026
Dear Souhail,
Thank you very much for your kind review. We are delighted to hear that you found our service efficient and that we were able to help you secure exactly the house you were looking for.
It was a pleasure assisting you, and we wish you every happiness in your new home. If we can ever help you again in the future, please don’t hesitate to get in touch.
Kind regards
The Belvoir Sutton Team
★★★★★ 1/5
TrustpilotPoor management
Poor management, very much on the side of the tenant, pressured to assist with tenant removals and when asked to issue notice they totally ignored the instruction.
Michael · 7 August 2026
★★★★★ 1/5
TrustpilotMy experience with Belvoir in…
My experience with Belvoir in Manchester has been a nightmare from day one. I had never needed legal advice in my life until dealing with them, and now I could probably write a dissertation on contract law.
Lux · 12 February 2025
★★★★★ 5/5
GoogleNidhi and Team are very excellent, I have just sold my 3 bedroom flat and moved into House. Nidhi and her team helped me in each and every step and gave me all the information and status of my sale, I really had very great experience and with them good luck to keep doing good work.
Parveen · 13 June 2020
Agent replied · 12 June 2024
We are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We wish you and your family all the very best in your new home.
★★★★★ 5/5
TrustpilotBelvoir st helens
Belvoir st helens handled a lot of house viewing for us . Kath was extremely helpful and had lots of patience with our specifics in what we required 😀 Whenever I emailed or rang her response was always prompt and informative. Thank you for making our search complete ❤️
Karen · 10 July 2024
★★★★★ 5/5
GoogleBelvoir we're excellent. They provided me a top tier service from the start. My house had over 10 viewings lined up almost immediately and ended up selling in a week for over asking price. Belvoir were with me providing support for every step of the journey. Highly recommended!
Matthew · 16 March 2025
Agent replied · 23 March 2025
Dear Matthew, thank you for your glowing review! We are thrilled to have exceeded your expectations with our service and swift results. Your recommendation means the world to us, and we are proud to have been by your side throughout your selling journey. Here's to a successful future for you!
Warm regards,
The Belvoir Team
★★★★★ 5/5
TrustpilotI found selling my property a breeze…
I found selling my property a breeze through Belvoir. From Jeff doing the valuation right through to Carly who seemed to make everything simple.Everything went smoothly with our sale, Carly was very helpful every step of the way to get our move done and kept us updated all the way through and always responded in a great timely manner. We had a few challenges on the way but Carly was always at the end of the phone or email to help us and would always chase anything I needed.I would definitely recommend Carly and the team. Dayna was also great selling the house for us as well. I would not hesitate in recommending Belvoir for all your property requirements.
Anonymous · 5 December 2021
★★★★★ 5/5
GoogleNidhi and her team were efficient in helping us find a tenant for our property to let in a very short timeframe. They managed the whole process with very little involvement from our end. We highly recommend Belvoir Sutton!PositiveResponsiveness, Quality, Professionalism, Value
Aash · 26 August 2022
Agent replied · 12 June 2024
I'm glad to see that you've had a positive experience with us. Thanks so much for your kind words and recommendation. With many best wishes from Belvoir Sutton team.
★★★★★ 5/5
GoogleI am a first time landlord and believe me it is not easy!!
In-between buying a new house and letting your existing house, there are soooo many things that can easily be overlooked or go wrong.
Hence, getting a good letting agency is very important. I am so lucky in choosing BELVOIR! SUTTON as my letting agency. Not only they advised me on each and every step of letting but also guided me making right decisions (on legal and non legal matters).
Thankyou Belvoir (and Nidhi in particular) for being an awesome partner.
Amit · 13 June 2023
Agent replied · 12 June 2024
Thanks very much for your kind words of appreciation with a positive feedback. I'm glad it all worked out as per your expectation and your move happened smoothly. Best wishes always from the team at Belvoir Sutton.
★★★★★ 1/5
GoogleThey gave me a flat full of bed bugs and changed the bed weeks later. Meanwhile I had to stay in this flat. The communication was very bad. They said the flat was professionally cleaned but there were trash in the flat and the flat was full of dust and spider web. Even I had right to leave the flat they didn't let me. (I had my contract read by a professional.) They also try to deduct from my deposit because I didn't professionally cleaned the flat :) Of course I didn't after all this. Very unprofessional company. I don't even think the landlord aware of any of this conversations.
Response to your response: Since I moved in to the flat 10 days after receiving the flat, I reported the bed bugs to you at that time. This is within your knowledge. If you had bothered to come the flat and check after I had informed you of my complaints, you would have seen that after 10 days I had no belongings at home (ie I had not moved in yet).
Please check your emails, you sent the inventory check report to me when I complained about the flat, not when I moved in to flat. Please do not give false information. And there was a funny item that I couldn't forget in the inventory check that you sent days later and expected me to sign.
“Mattresses are inspected where possible, therefore it is advisable that beds are not fully made at the time of the inspection, mattresses under fully made and dressed beds cannot be fully inspected. Mattresses which are of a large and heavy disposition will not be lifted in most occasions therefore both sides cannot be fully inspected.
Bed frames and bed slats are not always accessible in the event of a large heavy mattress sitting on top and will therefore only be inspected where possible.”
Also, after begging you on the phone, you paid the rent for 1 week of the flat I couldn't live in in 3 weeks.
Such a joke.
Elif · 13 June 2023
Agent replied · 12 June 2024
Hello Elif, I'm quite surprised to see this review from you even though we did everything to make you feel comfortable in the flat. Your tenancy started on 6th September and you notified us about the bugs 10 days later i.e. 16th September. We haven't had any complaint about bed bugs from the previous tenant who lived in the flat for nearly 2 years.
We informed the landlord immediately upon receipt of your complaint and the landlord, in order to make you feel comfortable, agreed to replace the mattress with a new one. The mattress was ordered through Amazon without any delay and unfortunately we experienced delay in the supply of mattress by Amazon which was out of our control. We kept you fully informed about such delay all throughout therefore feel quite surprised to hear about the communication being slow. As an additional compensation and a goodwill gesture, we even managed to get you a refund of one week's rent from the landlord i.e. £210.
With regards to cleaning of the flat, the check-in inventory was carried out on the day of commencement of tenancy, subsequently the inventory report was sent to you and you responded back only on 20th Sep where there was no mention of trash and spider webs in the flat. The flat was given in the professionally cleaned manner and if you had reported to us such issues within 48 hours we would have sent the cleaning company again to look into these issues.
★★★★★ 1/5
GoogleThe worst agency ever. I don't recommend it to anyone even to the enemies. Please be careful with them. You want to deny the try but is not possible it wasn't the year's ago it was 12 months. And left me in an unheated house and ask for rent and your employees to so rude and disrespectful. I and another case was headed by the council from your agency. All I see in your review is the beat but I did not see that they are just the ones that you have been careful with. Just remember I suffer me and my kids for cold but maybe someone else will not suffer. I did take a lot of time to write this because is a God and he will punish you but I wante other to not pass true same situation like me.
Madalina-Maria · 13 June 2023
Agent replied · 12 June 2024
Hello Madalina,
Although it’s been a couple of years since you rented with us, we understand your rating is based off the situation you were in with your arrears dispute. As much as we love to help our tenants, we cannot neglect our responsibility towards our landlords. Since payment was due to the landlords on your behalf, a legal route had to be taken as no other alternative was reached. Therefore we can understand your views for us as agents. We hope that you are doing well and continue to wish you well for your future.
★★★★★ 1/5
TrustpilotRENTERS BEWARE!
I have NEVER in my life dealt with an agent with such criminal behaviours working solely for the money focused landlord. Nathan and his team are wolves in sheep’s clothing, happy to drive around in his Porsche whilst he dries his tenants blind. RENTERS BEWARE!
Anonymous · 30 July 2024
★★★★★ 1/5
TrustpilotAvoid at all costs there like a cancer that we all want removing toxic bad minded company
Worst estate agent ever have caused me and My children emotional distress Clayton foston who works in the Nuneaton branch is a spiteful ugly ass soul only goodFor sniffing his head off will judge you even though he looks and behaves like a dirty crack head Can’t stand him compulsive liar Abuses power that he don’t have Will lie on you guy is a serious looser karma will hit his ass oneDay I hope putting fear into venerable people even going as far to say to police I’m being beat in my own house made my kids get checked said I caused anti social behaviour which I didn’t and never have I now trying my very best to get this guy taken down fromWorking with women like myself who come fromA hard back ground again guy is a fat looser says he has four kids he must be a shit dad aswell I ain’t put shit up my nose mate remember that your whole staff minus sam is rude and lacks basic understanding and morals Clayton your a low breed just like the dogs in your shop do me a favour and get me out your rotten home Broken windows had to sellotape themOn so they don’t fall out No radiators in bedroom Mould And some more mould Broken front door Broken toilet mate the house is a joke I was bullied here never even got to see before I signed no repairs done either with a sick premature baby and children Man like Clayton no better then a sexual predator yh I said it feel more than violated and I pray god deals with all these sort of men with a little bit of money thinking there all that guys a rat and abusive makes out he helps folk nah screws their life up and ties to get kids taken of you looserrrrrrrrrrrrrrrrrrrrrrrrrrrMay I also add had to call the police on this guy for harassment hope you know you can’t come near me or my children can’t call nothing it will be an Arrest-able offence which you should get arrested for any way you lied and wasted police time soon as Clayton realised I was not a single mum alone he panicked after his abuse at my door and like a little liar he is said threats to his life no one ain’t going prison for you love so don’t lie I will be letting all know what you did
Karleen · 6 February 2025
★★★★★ 5/5
TrustpilotMust say that the sales agent Mary Hole…
Must say that the sales agent Mary Hole was excellant. Very helpful ond informative. Julie Barnes on the lettings side excellant to. Both hard working and based in Nottinham
Lynn · 14 March 2025
★★★★★ 1/5
Trustpilotitem ordered was not the item sent
item ordered was not the item sent. asked for a full refund as it is their mistake, surprise surprise, they are now trying to wriggle out of giving back a full refund. The item is not as described, very very poor quality, their response to this matter is like they dont care, but i have made them aware of my consumer rights and the fact i will also involve the FCA. This company needs to be shut down as they do not act accordingly, no wonder they only want to give a 15 percent refund, they would be out of business very quickly, and the fact they should be out of business makes me wonder how businesses like this can get away with ripping people off. If i could give minus stars i would
Miss · 3 February 2025
★★★★★ 1/5
TrustpilotOwned by a bank
Been advised that Belvoir is owned by a bank which says it all for me. Two months house was up-for-sale and only two people came to view it. One was a tyre kicker and the other hadn't even sold their own house. Complete waste of everyone's time if I'm honest.
Carl · 15 April 2024
★★★★★ 1/5
TrustpilotOwned by a bank
Been advised that Belvoir is owned by a bank which says it all for me. Two months house was up-for-sale and only two people came to view it. One was a tyre kicker and the other hadn't even sold their own house. Complete waste of everyone's time if I'm honest.
Carl · 15 April 2024
★★★★★ 1/5
TrustpilotBelvoir Leicester Queens road
After renting through this letting agency for over 20 years, I was extremely disappointed with how I was treated at the end of my tenancy.
Mrs · 7 July 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
