Belvoir Sutton reviews

★★★★★ 1/5

Trustpilot

Belvoir Ashton

Belvoir Ashton - Brilliant when accepting the property and going through referencing stage. But after that, absolutely shocking. No wonder they give you a care package, I thought as soon as I received it, it was a gift to butter us up. How right I was. They like to lie, I will never use this company again. Very dishonest. Avoid at all costs, seriously not worth it. I would give no stars if I could. Branch manager Joanne Cohen is a horrible condescending piece of work also. Would also like to add. Upon moving into the property, I noticed how scruffy it was. Pubes on the bathroom tiles, skid marks in the toilet. A massive streak of dirt on the carpet. Oven thick with grease. I could go on. There are much better letting agencies in Ashton. Please do not use these cowboys.

Martina · 9 May 2023

★★★★★ 1/5

Trustpilot

What to say about this estate agent…

What to say about this estate agent horrendous,property filled with wet carpets mould and they have tried pinning the blame on me cos i have a bed agaisnt the wall in the bedroom,told me i could have dogs then have tried retracting it part way though year,ignored every email asking for help with doors that dont shut sinks that dont work. Please do not let of these people

Rachel · 1 December 2025

★★★★★ 1/5

Trustpilot

If I could rate 0 stars I would

If I could rate 0 stars I would. Absolutely horrible communication, misunderstandings on THEIR side about tenancy agreements, and frequent logic and spelling errors which make understanding your agreement impossible.

Suj · 15 September 2026

★★★★★ 1/5

Trustpilot

DONT USE BELVOIR

Called and organised a viewing for a property on the 30th of July that is still up on their website as of the 1st of August. No confirmation for the viewing slot after 2 days and property still “available” on their website, I called to confirm and apparently it’s just not available anymore. I had already bought a train ticket and moved plans around to accommodate what seemed like a tight schedule to view this property. No reason given other than it’s not available despite the website saying no one can move in until the 18th of August, cheers Belvoir, absolutely abysmal service and communication!

Alex · 1 August 2025

★★★★★ 1/5

Trustpilot

Do not bother trying to sell with Belvoir

Do not bother listing a property for sale with Belvoir Saltash & Plymouth. I started trying to book a viewing with them on 26 July. No response. I called them on 28 July at 10:30. No-one available. They finally called back at 5pm. Can you fit a viewing in on 29 July? No. 30 July? No. 1 August? No. Not until 2 August!! OK I am working until 6pm. “Our last booking is 5pm”. I doubt they are selling many houses with only one person & their dog doing accompanied viewings! What a useless bunch. I feel sorry for the vendor.

John · 28 July 2025

★★★★★ 1/5

Trustpilot

Belvoir doncaster

0 stars do not use Belvoir Lettings, I was a tenant for just over a year, I got the property professionally cleaned at end of tennacy, at precheck out they said everything was ok but I was then charged £200 on top of my £1000 deposit for ridiculous things which I did not do, I took this to DPS and got the majority of my deposit back! Don't use they will take all of your deposit! Poor communication, and rude manager

Krystal · 26 July 2025

★★★★★ 5/5

Google

Excellent support by the Belvoir team. Special thanks to Nidhi and Theodora for all their help these last few months and navigating my transaction so smoothly - I appreciate it!

C · 5 June 2024

★★★★★ 1/5

Trustpilot

Viewing cancelled last minute

Was meant to have a property viewing, had already booked an uber on my way to the location and got a call 10 minutes before saying someone had reserved it so the viewing was cancelled.

Aaliyah · 5 August 2026

★★★★★ 5/5

Google

I was renting a property managed by Belvoir Sutton and I was very happy with their services. Excellent service from the Belvoir Sutton team. Gordon, Nidhi & Brenda were very helpful , the entire time we rented the property. Gordon was very friendly and professional. A massive thanks to Nidhi. Based on my experience, I would definitely recommend their services.PositiveQuality, Professionalism

Nisha · 13 June 2021

★★★★★ 2/5

Trustpilot

Wouldn’t recommend at all ladies and gentlemen…

Wouldn’t reccomend tbh with you whatsoever. Glasses came and there were decent, but if for whatever reason you don’t like/want or have to return for any reason, good luck hahaha. They will try shaft you. Bought a pair for full price and at the time it was buy a full price for for £60 and get a 2nd pair free, whcjh I did and I went for a 2nd pair that I liked that was on sale. Now they are thing to say that since it was discounted I can’t have a refund, just a gift receipt, knowing full well I paid full price for the glasses to even get the buy 1 get 1 free deal. Don’t even waste your time with these.

Mr · 9 July 2025

★★★★★ 1/5

Trustpilot

Was interested in a house they had to…

Was interested in a house they had to rent, i am retired and my son works fulltime, we could easily afford the monthly rent and had excellent references from our landlord and Experian, my guarantor was my mother who is elderly and a homeowner and they said they were not putting us forward as ineligible even though we have the funds and references, this has left us most annoyed with this company!

Ms · 30 September 2025

★★★★★ 2/5

Google

When they are trying to get you through the checks and get the deposit, they are kind stop calling and emailing. Once you’re a tenant they don’t respond to emails resulting in me having to continually call and even go into the office to get matters responded to. It’s a bit chaotic and not very professional. When I was moving out I had people letting themselves in and out without letting me know even though I was still responsible for the property and paying the bills. Even my landlord said they had been a “.shambles”.they just want you to sign up and get the rent each month. Other than that, not bothered.

L · 14 March 2024

★★★★★ 1/5

Trustpilot

Terrible customer service

Terrible customer service, inquired about a property, was one of the first to call and met all the criteria, they didn't call me back and I find out 3 days later, the property has been let out already despite us most likely messaging them first. They said themselves when I called, they just put the listing up. not happy at all as I was really looking forward to securing the property and I had 0 feedback or call to explain why we didn't get it despite meeting all the criteria.

Teddy · 16 June 2025

★★★★★ 5/5

Google

Naeel was extremely helpful and friendly throughout the whole process, he made my experience of moving hassle free. He was always happy to answer any questions I had and did an amazing job communicating throughout the whole process. Thanks Naeel and Belvoir!

Mariyah · 13 June 2023

★★★★★ 5/5

Google

Massive thank you to Nidhi and Brenda for supporting my sale all the way through. Excellent consistency with their communication and support in chasing my buyer's solicitor (Bishopsgate law solicitors who had been a pain in the neck throughout completion). Would highly recommend Nidhi for her enormous calm spirit dealing with pressure.

Rita · 13 June 2022

★★★★★ 1/5

Trustpilot

Avoid agency!!!

No stars should be an option. Terrible agency, no one is ever available on the phone or email. Terrible customer service, they would always be “out of office” or “on an annual leave” and they will ask you to email them and never respond. We lived with mould, leak, damaged windows, kitchen extractor broken. They never paid us attention. At the end of the lease they charged us £150 for cleaning services even though we cleaned before we left and probably left it better than when we moved in. Absolutely horrendous organisation and company.

Emily · 9 June 2025

★★★★★ 1/5

Trustpilot

I phoned to book a viewing on one of…

I phoned to book a viewing on one of their properties. The bloke asked if I could hold for a second and then never came back to the phone. After 17 minutes I gave up and ended the call.

Anna · 11 June 2026

★★★★★ 5/5

Google

Thanks GOD that we encountered the BEST agent and BEST agency in Sutton! NIDHI and GORDON are really v professional and nice. They handled my property v seriously and responded to all my questions v promptly! They really service with heart!!!

Wing · 13 June 2023

★★★★★ 5/5

Google

Belvoir helped with the sale of my property. They showed perseverance to get the sale completed after several setbacks and showed a very good level of customer service communicating with me regularly.

Nikhil · 16 November 2025

★★★★★ 5/5

Trustpilot

Professional with a super service....

From the first minute I engaged Belvoir, the service was nothing but exceptional - super reactive and on the ball, they didn't waste any time lining up perspective buyers for my property and got an offer for me almost immediately. The thing I really appreciated what's the support they provided, the advice that was given due to the complexities of selling a lease hold apartment, the way in which they negotiated the best price for me In a difficult market (which by the way was a fair price) - it was just a painless and seamless experience. A special call out to Matthew and Chloe, really appreciate your support.

Sn · 30 May 2025

★★★★★ 1/5

Trustpilot

Avoid at all costs

Me and five other working professionals rented a property for a year with Belvoir lettings. Prior to moving in to the property a number of upgrades to the property were assured to us such as new carpets and painted walls - move in day came around and none of this had been done and the house was full of workmen, a very stressful day for us all as a result. My mattress was covered in blood - you can imagine the shock when I arrived. Throughout our tenancy with Belvoir we have repeatedly been referred to as students - we are not students and the fact they couldn’t take the care to note that down after correcting them half a dozen times is quite sad really and sets the tone for the customer service you’ll receive with Belvoir. A few key incidents of our tenancy that were extremely stressful for us at the hands of Belvoir include a set of our keys being left on our doorstep for the world to see/take whilst none of us were at home. 3/6 housemates complained and it was only when my father rang and repeated exactly what we had said were the locks changed. We had a gas leak that a certified engineer said was extremely dangerous and all gas had to be immediately switched off - Initially Belvoir refused to send anyone to the property or acknowledge the serious nature of the leak. Hours was spent calling the company for us to be told as it was a Saturday and they wanted to do arranged viewings we weren’t a priority - we had a gas leak which had already made one housemate unwell! It was only when one of our parents spoke with the manager was Langton sent to the property - no apology was provided either by Langton when he arrived at the property. We constantly had work men/people arranged by Belvoir turning up without any notice, it was only after I rang them multiple times and said as a house of six girls we were no longer prepared to let people in without the legal required notice as you never know what could happen/who someone could be. Any random man could turn up and ask for access- you need to give us notice. Funnily enough; the people taking over the property were shown around by me after a letting agent failed to turn up for their viewing and I felt bad that they had come all this way. I can’t say I was thrilled by this but I didn’t feel it was fair for them to suffer as we had. Perhaps I should have charged them for doing their job? Getting our deposit back has been a constant battle. Never have I felt someone be so disengaged as I did when speaking with Lottie. We were told multiple times by multiple people our checkout report had been sent/would be sent - it hasn’t been and all we’ve done is chase, chase, chase. FINALLY the report has arrived and the deductions are laughable and we’ve been battling with them back and forth, wasting even more of our time. The report had been sent and bounced back, after we reported having not received it multiple times it they informed us of this - you receive emails when something bounces back, it’s just lazy and careless not to resend the email straight away. Renting with Belvoir has been a constant battle to be treated with basic respect. I felt they were disengaged, had a lack of care or interest and only took things seriously when our parents became involved. Renting with them was detrimental to our mental health, the stress this company has caused us I have never experienced in all my years of renting. As a HMO we were extremely good tenants and even received an email stating how nice it was to have the property be given back in such a clean condition. If it wasn’t for the lack of customer care, the property itself was nice and we would have stayed but to be disregarded and treated this way caused us a lot of stress and anxiety. I will say, the mistakes above were rectified eventually - but only after constant battles of emails and phone calls . Save your money, time and stress levels and rent with a reputable agency who won’t try and fleece you. I don’t know if we weren’t taken seriously because of our ages or gender, but whenever an older male became involved, things suddenly became more important to Belvoir and we ended up getting a response which was really demoralising and difficult for us to process. The deductions for our deposit were outrageous and insulting considering we had evidence that damage caused was a result of incorrect work performed by their workmen - which seemed to be the standard throughout renting with belvoir.

Phoebe · 19 September 2022

★★★★★ 5/5

Google

Belvoir Sutton is highly recommended for any landlord. Recently, I had let my property through them and the service was of top quality. It was very personal and was updated at every step. Kudos to Nidhi and Gordon of Team Belvoir Sutton for their impeccable service. The service really couldn't have been any better. Wishing good luck and all the very best. Cheers.

Mac · 14 June 2019

★★★★★ 1/5

Trustpilot

Liars,Cheats,Robbers,sloppy,incompetent.

Belvoir Leicester.The title of this review does not even come close to what Belvoir Leicester staff put us through in the 8 years we rented from them!Failure to complete repairs multiple times forcing us to get Oadby and wigston council involved 4 seperate times in 8 years including,Having to repair the cooker in the property ourselves.Failure to re-decorate after multiple floods in the property(leaving us with water damaged walls for over 2 years).Leaving us with tools and debris in the loft after carrying out a boiler replacement, including sharp metal cutting disks and huge off cuts of pipe with jagged edges, destroyed some stored familly items at the same time.Turning up at the property without 24hours notice harassing a familly member with mental health issues, inducing an accute anxiety attack and months of depression and anxiety all logged with our GP!Leaving us with windows we could not open due to rendering on the outside of building crumbling and fowling it up. windows we could not close and secure at all forcing us to not be able to leave the property unattended for over 6mths, huge 2 inch gaps in the windows, seals falling out of 70 percent of the windows in the propertry causiing rain to entering and rendering it impossible for us to have any belongings near windows or cills.They constantly lied and tried to blame it on us not allowing them access to quote or repair! I mean why would we report something that is having an ill effect on us then not allow entry seriously!?, they could not even be bothered to dream up a good lie. Thankfully at least one person has some integrity at Belvoir because they confirmed to the council we had allowed access 100 percent of the time with 24hrs notice. In the end Oadby and wigston council had to negotiate an early tenancy ending to get us out of a house that was not fit to live in. (all of which is logged with the above mentioned council and available for public access on request)And finally Belvoir lettings party trick the old lets try rob the deposit, becauce you no it just was not quite up to Belvoir form without was it??All in all probably the worst experience in our lives thanks to Bhavna Odedra and her band of theives,crooks,liars and down right bullies.

White · 6 September 2022

★★★★★ 1/5

Trustpilot

0 stars should be an option

0 stars should be an option. Horrible agency managing rental properties. 2 months since initial complaint and nothing done about fly tipping onto my land from the property they manage. Previous tenant also told me it took them ages to fix the boiler in winter time whilst they had no hot water or heating. Only responsive when it benefits them. Also, their complaints process is to send a letter in 21st century. Guaranteed only so they can say they never got it!

Izabela · 17 May 2025