Every review we hold for the Sutton office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAVOID AT ALLL COSTS - please boycott
AVOID AT ALLL COSTS. ESPECIALLY FOR STUDENTS!!!I cannot express my frustration with Belvoir. They have cost me and my friends 100's of pounds because of their inability to do their job well. All landlords/agents try and make money from student housing but over my 5 years of being a student in Brighton they have taken the top spot for ripping us off. As a direct consequence of their team we have lost money on our deposit. they have misled us which has meant we cannot dispute this. They have taken weeks to do simple tasks, come into our property without warning, let a house which was unsafe/unclean.Leaving a review is the best thing I can do to warn people. Please do not use them.
Isabelle · 3 February 2023
★★★★★ 5/5
GoogleGreat experience as a tenant. Process went very smoothly with help from the professional and friendly team, thank you!
Kayleigh · 14 June 2019
Agent replied · 12 June 2024
Hi Kayleigh, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
★★★★★ 1/5
TrustpilotWould not recommend
Belvoir have continually ignored our requests for maintenance upkeep. For months we have had broken appliances, overflowing drains, damp/mould, broken Wi-Fi/heating, etc. Despite the continuous calls and emails from us they have only been eager to respond when asking for an increase in our rent. For which they threatened to cut off our electricity and heating contract if we didn’t oblige. Many of our reports were never even logged by those we contacted, and we were continuously passed between employees, or sent to an ‘overflow’ line who were just as unhelpful. I would not recommend Belvoir, especially to students
Jule · 17 January 2023
★★★★★ 1/5
TrustpilotDisability discrimination.
Disability discrimination.Refused to arrange a viewing on a property even though they had already confirmed the date that viewings were due to be taking place.As soon as they found out I have a disability, they changed what they said and said they would have to let me know about viewings.Then they lied and said viewings were already fully booked.They couldn't lie straight in bed.Cearly a company that hates and discrimates against people with disabilities.I have reported them to Trading Standards for investigation. Doubt they will carry out a thorough and proper investigation though as they should.Why are the Government allowing this. They should make sure businesses doing this are fully investigated and prosecuted.
Non_Visible · 10 January 2023
★★★★★ 1/5
TrustpilotThe worst agency ive ever dealt with
The worst agency ive ever dealt with. Dehumanising. Not really treating people like humans. No communication when it comes to rental.
Eve · 19 October 2025
★★★★★ 5/5
TrustpilotSale - Duston branch
Thank you so much to the team here. I had quite a drastic change of circumstances out of my control during my sale. (one including a unexpected job loss due my work couldn't secure investment).
Anon · 20 May 2025
★★★★★ 5/5
GoogleI had a great experience with Belvoir. They were friendly, did everything they said they would, kept in contact with me on every stage of the selling process and also kept in touch with me on my new purchase. Their rates were very competitive and I would recommend them to family and friends. Thanks Belvoir for an excellent service.
Emma · 13 June 2021
Agent replied · 12 June 2024
Thank you so much for your kind words. We strive for 100% satisfaction and it is great to see you had such a positive experience at Belvoir Sutton. It was such a pleasure to work with you and being of help in selling your property. With sincere best wishes to you and your family always!!
★★★★★ 1/5
TrustpilotTrying to book a viewing
Trying to book a viewing, but whoever seems to answer always keep directing me to online website booking, on which the viewing are difficult to book becoz of sometimes being a new add and sometimes old.This kind of online processing is difficult for the customers.It should allow us to book flexible viewing dates, apart from the ones available online.Very unprofessional/unhelpful staff as well. Please look into this, to make experience more customer friendly.Thanks
Tarun · 9 July 2023
★★★★★ 5/5
GoogleI am sending this review on the behalf of my manager, Romaih Saleh Al Mazyad.
We truly thank for facilitating and guiding us until the sale of Mr Romaih apartment
Waleed · 14 March 2024
Agent replied · 12 June 2024
Thanks so much for your positive feedback about our service provided with the sale of the flat. It was our pleasure working with you and Mr Romaih. Belvoir Sutton wishing you the best always.
★★★★★ 1/5
TrustpilotA company with no morels, very bad customer service
This has to be most impersonal company that we have dealt with. My family and I were given a months notice to vacate the property due to the tenant leaving. We asked for an extension to give us time to find a new place to live. They have said no to this and are more thank happy to see a family with two children on the streets. My advice is to never deal with these I appreciate it’s a business but they have no morels.
Mr · 8 November 2022
★★★★★ 5/5
TrustpilotI’m very happy in my dealings with…
I’m very happy in my dealings with Belvoir who were brilliant marketing my property and processing everything for the sale in spite of difficult lawyers. Melanie in the Leeds office gets special mention for her tenacity - a big thank you 😊
Peter · 16 May 2023
Agent replied · 12 June 2024
Thank you ever so much for your positive review. We're delighted that you were happy with the service you received. Thank you for your kind mention of Melanie in the Leeds office!
★★★★★ 1/5
TrustpilotGreedy and Lazy
Have been asking the staff at Belvoir Brighton to fix a few things for over two years, nothing has been fixed. They have time to put the rent up thoughThey do "inspections" every 6 months or so where an agent comes around to take pictures of your belongings. After spending all day cleaning I watched my camera footage to see they didn't even bother going past the front doorThey bribe tenants to leave positive google reviews as a way of 'payment' for fixing an issue in the property. You are usually so desperate to not get evicted that you will.Funny how the positive reviews on here sound like they were written by someone working in an office, its just them!
Pat · 25 October 2022
★★★★★ 1/5
TrustpilotAbsolutely Descusting
Absolutely Descusting The Day I moved in flat was descuting mouldy and dirty But moved in anyway after deep cleaning Reported the windows were leaking(I mean water gushing in when it rained!) Took them 6months to get them fixed (kept sending the window man to the wrong address)Also had doggie electrics! Electricity report said poor and unstable electrics! and No fire alarms ! They come round to inspect property every 3months wrote down all the problems yet non were ever done (apart from the window eventually)1year and half later enough was enough So decided to move out.The estate agent sent numerous people round to view flat and they were all under the impression I would show them roundThis was never arranged with me and I would never of agreed 2 anything of the sort as I am on the autistic spectrum and struggle with socialising and anxiety (they were also made fully aware of my condition.)When then my mum complained about this after so many knocks on the door they turned round and said well its along way for them to come from the office when alot of people don't turn up alot of the time and that i was there anyway so they didn't seem to see any problem.And now to hold my deposit back as the bushes havnt been trimmed enough? I mean what?! The place was a complete disgrace when I moved in overgrown bushes , broken blinds and broken cupboards the list goes on and on and on.....And now they are complaining I haven't cut the bushes properly I mean really what a joke I normally tryed not to read to much in to bad reviews before but they seriously need 2 sort them selves out Also in my early stages of pregnancy they what do they expect me 2 go out with a chainsaw and cut it in half, they sure would of moaned then (I trimmed the bushes with caution as I thought they wouldn't like it if I cut too much off )
Denver · 10 October 2022
★★★★★ 5/5
GoogleReally like dealing with Belvoir Sutton. They are quite friendly and respond promptly.
Salman · 13 June 2020
Agent replied · 12 June 2024
Thank you so much for your kind review. We are glad to hear about your positive experience with us.
★★★★★ 5/5
TrustpilotToday i went to Belvoir and seen…
Today i went to Belvoir and seen Kennedy, Lesley and Jasmine but they werent there so i saw DEYONNE BEST and she helped me 110%. She was very, very, helpful and she made me feel very welcome. She is a great member of the team and Belvoir employs well knowledged employees. Good job to DEYONNE, Kennedy, Lesley and Jasmine. Very happy tenant. Kind regards, Garry Parr
Garry · 21 November 2023
★★★★★ 1/5
TrustpilotUnfortunately we had a bad experience…
Unfortunately we had a bad experience with this agency,and I would like to give a heads up to others who are looking to rent through them.I know how difficult is when you find a house you like but at least you can be more careful than us. So we were renting property for 4 years, had just regular 6m checks which were fine, however landlord was involved from the beginning,we had to meet him,ask him permission for literally everywhere. At the end he asked us to leave the house in one way and agency did the worst report possible to make money out for both I presume. We feel completely betrayed and frauded. It is a long story to write so I won't go in details .We had to pay for things we were told to leave in the way we did and never got a chance to fix things how they wanted. They are just money,money,money! No humanity,not listening,just strictly by the book and making money in their and landlords interest. So, if you ever have to rent property through them, do everything by the contract,report every single bit and don't let landlord be involved in anything! Don't let them take your hard earned money for lie's ! Good luck
Tanja · 22 September 2022
★★★★★ 1/5
TrustpilotTerrible company
The service we have recieved from this company has been absolutely appalling. They took over some properties we let out through an estate agent due to buying out the practice. After previous bad experiences with belvoir we tried to leave them which they dragged out nearly 6 months. as well as telling outright lies about when tenants were moving out losing us rental income. The response rate of the office was appalling, one tenant moved out on the 5th of July, they notified us in august and then were unable to find the keys for 3 weeks. Its rediculous. I STRONGLY recommend anyone other than this company.
Clodagh · 14 September 2022
★★★★★ 1/5
TrustpilotAvoid!
Not bad until I left the property. Then I had zero communication from a female property manager in the Brighton store, would not respond to my calls and emails when I was only asking for an update. When I finally spoke to her she told me she was too busy helping others. Really poor service, she sounded way out of her depth.
Carol · 12 February 2024
★★★★★ 1/5
TrustpilotManchester branch What a shambolic…
Manchester branch What a shambolic agency nothing but trouble They don’t repair things had a bathroom radiator hanging off for six months took over a year to fix front door then after one tennant moved out and another moved they didn’t change the names in the tenancy then seven months later served with a eviction as she hadn’t passed credit checks and should not of been allowed to move in after having left letters threatening us with court action for not moving and not handing keys back even though we had they then apologised and said it was a error stay well clear of them
Vicky · 31 July 2022
★★★★★ 1/5
TrustpilotBelvoir lettings southsea
If I could give minus stars I would absolute shambles of a lettings agents slow to respond to anything reported no customer service whatsoever never sort anything that has been reported stay well clear if I was anybody
Kevin · 20 February 2025
★★★★★ 1/5
TrustpilotBasically stole my deposit money when I…
Basically stole my deposit money when I moved out as nothing was wrong with the property I left it how I moved in. They tried to charge me for someone leaving a fridge freezer outside of the apartment building. Even though I showed evidence I have mine in storage. They have cctv so why didn’t they bother to check. They never repaired things. Took them 3/4 months to get my bath plug reported. My only option was to splash water over myself with a bucket.
Tee · 20 July 2022
★★★★★ 5/5
GoogleNidhi and her team have made renting my property easier than I ever imagined. Very professional team which keeps me informed every step of the way. They offer great rates and more importantly I completely trust them with finding the right tenants for my property. Highly recommended!
A · 14 June 2018
★★★★★ 1/5
TrustpilotI was employed by belvior watton for a…
I was employed by belvior watton for a few weeks and had to leave for unfortunate circumstances and due to lack of child care being a single mum. They have refused to pay me and now ignoring me?! Absolutely disgusting behaviour strongly advise to never go near the company!!!
Leona · 4 September 2024
★★★★★ 1/5
TrustpilotIf I could rate these 0 stars I would
If I could rate these 0 stars I would. They haven’t got a clue, still advertising properties they don’t have. Rebecca on the phone was useless.
Mark · 1 July 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
