Belvoir Sutton reviews

★★★★★ 1/5

Trustpilot

Please don't buy anything from them

Please don't buy anything from them, on the add everything looks so good but when you receive it it's completely different not will be as described. And it's hard to contact them no phone numbers, if you email them they will respond week later, they don't issues any refund.

Iqbal · 6 February 2025

★★★★★ 1/5

Trustpilot

Avoid at all costs.

Rented an apartment through belvoir, the apartment was dirty, damp, and needed decorating and had repairs that needed to be done. Needed somewhere to live ASAP so I took the apartment after being told I could decorate. I redecorated the apartment and got rid of the damp and mold. I made constant phone calls and emails to Belvoir but the other repairs were never done and today I've been told my deposit is being kept by the landlord for unapproved decorating. Belvoir told me I could decorate and the apartment needed it bad. Now the apartment is up for rent again for nearly £100 more than I was paying.

Carl · 26 June 2023

★★★★★ 5/5

Trustpilot

Amazing!

What a great team! I've never met a team of people more dedicated.

Becky · 16 February 2026

★★★★★ 1/5

Trustpilot

Renting, appalling conduct

Renting. I had a difficult experience when starting to rent a property, I thought that this was OK. Landlord gave notice, through Belvoir, with 10 weeks notice - as allowed by contract. They offered to take to extend, in effect, rescind, and then with less than 5 weeks weeks said - changed mind and no compromise for even a month. Absolutely appalling. Leaving no option but legal action. They may act for the property owner, but should only do so within what is acceptable.Relate to property rental in Forton, Longparish. Treat any consideration in this area with extreme caution,

Ellie · 21 June 2023

★★★★★ 1/5

Trustpilot

Only giving one star as zero not…

Only giving one star as zero not available.Whilst 'gazumping' is legal in this country, an estate agent has a duty not only to a vendor, but to the purchaser as well...this is likely to help achieve a smooth transaction for all involved. Belvoir Brighton failed to be transparent in their dealings with us after we had made an offer on a property which was accepted verbally. They refrained from communicating in a professional and ethical manner and seemingly played the system in their favour.Apart from the loss of time and money and the inconvenience they caused, we lost our mortgage offer and had to start the process all over again. Had Belvoir been honest, attentive and efficient, we'd have had time to request an extension on the offer.They need to read their own statements/promises on the website, as we certainly didn't get the service they claim they will offer. Ethics should have prevailed here, but they didn't. Even after making an official complaint, the response was totally defensive and insulting.Anyone thinking about using this agency should consider their options very carefully. There are a few good agents in Brighton to choose from.

Mary · 19 June 2023

★★★★★ 5/5

Trustpilot

Very professional and easy to deal with

A very friendly outfit. They go above and beyond. A particular shout out in this regard to Chelsea Garratt for being easy to deal with and exceptionally helpful.

Kate · 26 September 2025

★★★★★ 5/5

Trustpilot

I found the staff very helpful Jean was…

I found the staff very helpful Jean was very good at making sure i had every bit of information i needed

Catherine · 20 February 2024

★★★★★ 1/5

Trustpilot

If you have kids avoid them, because they will make you feel bad about having them

Oh my jesus! I'm in shock 😲 we are looking to rent a flat, so I called this agency to arrange a viewing of the property, as soon as I said I have a little baby I got an answer that one bedroom flat won't be suitable for us 😲 I mean how do you know what is it suitable for me and my baby if I haven't seen the property and there's no such a thing written on the property discription ?! And how can you say such a things? There's no law which is saying that parents cannot live in one bedroom apartment with a baby who's even too small for a nursery 😠 so people if you have babies avoid this agency because they will make you feel bad about having them!!!!

Gita · 22 May 2023

★★★★★ 1/5

Trustpilot

Bad Service

It was a long story. But keep it simple.The staff is not professional and impatient. If you want to try your luck here, please go ahead. They will just offer easy work and make easy money. However, you are looking for a real service, buying a property, management a property, rent a house. Please pick someone reliable. This is my advice.FYI. 'Thank you for wasting my time. ' This is what I heard at the end.

Jacky · 31 August 2023

★★★★★ 2/5

Trustpilot

Not a good experience in general

Not a good experience in general.Tenants left with the garden needing extensive remedial work costing 1500.00. They said the usual things like "it was like that when we moved in" etc.As I was out of the country when these tenants moved in, I would have liked the agent to commit to a definitive statement on responsibility and the true state of the garden when the tenants moved in, instead of simply passing my emails to them and their emails to me. The tenants eventually - after initially denying any responsibility and then haggling - offered 300 from the deposit. This covered 20% of the cost of putting the garden back to its original condition. When I saw the garden I wish I'd had withheld the entire deposit. To be fair, the interior of the property was not the catastrophe I was anticipating. Belvoir then said they'd drop by with the keys on a given day but failed to appear and didn't bother to call. I emailed and said I'd come to collect the keys, but no specific time was suggested, and when I did go there was no one in. I emailed again saying the time I came and asked to appoint a time as "I'll be around most of the day" is rather vague. I've heard nothing since so I've cut my own keys at my own cost.My experience is that the tenants should have been told repeatedly that if they fail to maintain a property to the standard it is in when they first arrive, it could prove to their detriment in terms of lost deposit. Maybe then they would not have been so surprised at my complaint.

David · 8 May 2023

★★★★★ 1/5

Trustpilot

Awful company to rent from

Awful company to rent from. Barely gave any deposit back despite the act I replaced all three rooms with brand new carpets and paint. Charged me for ridiculous things that weren't justifiable at all and scammed me out a deposit. Would never use again and the other bad reviews are completely valid. Do not rent from this company!

Ella · 30 August 2024

★★★★★ 5/5

Google

Thank you Belvoir team for your support to find a good property in a very quiet and calm place. The whole team was approachable and friendly whenever we were in need.

Ancy · 29 May 2024

★★★★★ 1/5

Trustpilot

1st time buyers

1st time buyers straight from the off very pushy constant harassing phone calls through out the sale more than at least 5 a day 5 months down the line all settled into home and now knowing more they miss-sold us falsely by miss leading us about parking on the property and about not informing us on police presants off the area caused directly off the seller of property, be careful of this company and also the sellers being very miss leading over all never will I buy or sell with this company shame I never looked into there previous reviews before hand.

William · 17 April 2023

★★★★★ 5/5

Trustpilot

Karen and Allanna are a great team for…

Karen and Allanna are a great team for both selling,renting and managing property. I would highly recommend their services. Their helpful friendly and professional approach make sure that all runs smoothly.

Sandie · 9 August 2025

★★★★★ 5/5

Google

I am lucky to get help from Nidhi and Gordon during my move from Scotland to London. They are keeping contact regularly with me, helped personally and professionally beyond their customer support to make my move very easy. I really appreciate the level of support I have received and highly recommend Belvoir Sutton!

Tanmay · 14 June 2019

★★★★★ 1/5

Trustpilot

Only one star as you can't t give zero

Only one star as you can't t give zero! Tennant leaving report received while on holiday in Spain ssys all in good condition. I don't know when the person that inspected the property has their specsavers appointment but it needs to be soon. Holes in walls filed but not rubbed down, holes on door framed for gates i suspect for a dog that wad not allowed , smoking inside property again not allowed. And definitely not clean.Would never use them again.

Carl · 27 March 2023

★★★★★ 5/5

Google

I can only applaud the FABULOUS Brenda & Nidhi for the professionalism in selling me a property during the height of the pandemic, throughout the whole process they were very proactive with any queries I raised and kept me fully updated with every twist an turn that arose. I fully endorse this team and recommend them to all future buyers, sellers, renters.

G.Monie · 13 June 2021

★★★★★ 1/5

Trustpilot

I rented out my property in Manchester…

I rented out my property in Manchester through Beldoir. They did not process the rent until the day before it was due again. This was such an issue I had to get the tenant to pay 6 months rent upfront.They are supposed to send a video of the condition of the property every six months. They failed to do this.The tenant moved out having caused thousands of pounds worth of damage to the property. Beldoir have just asked him to pay 250 pounds. He is refusing to pay for a professional clean. I paid for a professional clean in the beginning so each tenant should pay for a clean. My husband is a plumber and is fixing all the damage himself. Beldoir ignore landlords when they call saying they are short staffed. This is by far the worst company I have ever dealt with. In fact I really don't understand how it is still in business. Do not use this company under any circumstances or you will regret it.

Anna · 23 March 2023

★★★★★ 5/5

Google

Very kind staff, Nitin, Nidhi. And Gordon de Souza is a gentleman who assisted with great kindess all the way.

Marcelo · 14 June 2019

★★★★★ 5/5

Google

Nidhi and Gordon are a brilliant team and leave no stone unturned to give you exceptional service for your property services. I would highly recommend them.

Sudha · 26 July 2024

★★★★★ 1/5

Trustpilot

Worst letting agency ever

Worst letting agency everThey are fraudOne year ago I let the property from them and now they are changing me 500£ just for cleaning only. Other are in line Don’t buy sell or rent from themThey will juggle you in their words Don’t means don’t if don’t get scammed

Minolsinh · 10 December 2024

★★★★★ 1/5

Trustpilot

As per a lot of the other reviews…

As per a lot of the other reviews another awful experience. I booked a viewing with Moe and asked if anyone viewed the property before me how it would work if they offered. She promised me everyone would be able to view said property they would then take in offers and send to the landlord. Today my viewing was cancelled before I could see the property. Not only did they lie the customer service when phoning to understand was awful. Kept trying to pass blame and not give any support - AVOID

Ewan · 21 February 2023

★★★★★ 1/5

Trustpilot

Belvoir Brighton are a Poor Agent

I rented through Belvoir Brighton, whilst I was waiting for the sale of a house to go through. Therefore actually only occupied the flat for three months of the six month fixed period. Firstly I would say that many of the faults with the flat that I detailed were not addressed despite me making a formal complaint, with some of these being electrical. However, my biggest complaint is that after I moved out after three months, Belvoir said they would rent it out again and some money could be given back to me. I wasn't expecting much. However in the next three months the property wasn't rented out, meaning that I lost around £5,000 in rent. However immediately my contract was complete, miraculously the flat got rented out straight away. Either it took three months for Belvoir to rent the flat out, which is hardly a recommendation to any landlord, or they really didn't try to rent it out for three months, and they were lying to me. Either way, means they are useless. Do not use them!

MR · 16 February 2023

★★★★★ 1/5

Trustpilot

LANDLORDS BEWARE

LANDLORDS BEWARE, high fees, they also charge an annual fee for ‘regulation checks called a property passport’on top of their monthly fees (£120 plus VAT). When you want to cancel the contract because of these fees, not only do they charge one months rent plus VAT they tried to say that it was 3 months notice to cancel. My lawyer looked at the contract and was able to cancel immediately but still had to buy myself out of the contract. NEVER AGAIN!

JA · 12 February 2023