Trusted Agent profile · Sutton
Verified
★★★★★
781 reviews across 4 platforms
77 Banstead Road, Sutton, SM5 3NP
Part of Belvoir, see every office.
Belvoir's office in Sutton, at 77 Banstead Road, is rated 2.8 out of 5 across 781 reviews on four platforms, including 203 Google reviews rated 4.8.
203
Reviews on Google
This office
2
Reviews on Yell
This office
572
Reviews on Trustpilot
Business-wide
4
Reviews on allAgents
This office
We are a locally owned, independent business providing residential sales and lettings along with full property management services in Carshalton/Sutton/Wallington/Cheam and the surrounding areas. We are passionate about property and understand the rewards, challenges, and frustrations in renting and property management. We are very much ‘hands-on’ and pride ourselves on exceeding all expectations. We offer high standard of service offering Rent Guarantee for our Landlords and an exceptional service to our tenants. With extensive knowledge of the local area and excellent customer service, we can assure you that you will be in good hands. Our team of letting and estate agents in Sutton know our customers are looking for regular communication and feedback. Our aim is to take the stress away from selling or letting your property, ensuring it all goes smoothly whilst getting you the best price.
Every review we hold for the Sutton office, from every platform, shown as written. First names only.
5/5
GoogleBelvoir Sutton are great estate agents backed by a brilliant team. Professional and competent. Very helpful and always available to answer calls. Highly recommended
Thanks very much for your positive review about our services. It's been a real pleasure to work with you in looking after the sale of your property. Thanks for your recommendation. With best wishes to you from Belvoir Sutton team.
1/5
TrustpilotI am utterly disappointed with Belvoir
I am utterly disappointed with Belvoir! and feel compelled to share my negative experience. This agency has shown a complete disregard for potential tenants and an alarming lack of professionalism. Recently, they canceled a viewing appointment just 30 minutes beforehand, citing that someone else had already applied for the property. They then refused to schedule any further viewings even though the deal was not yet finalized.Moreover, their communication is abysmally poor. After expressing my interest in applying for the house through a detailed email, I received no response whatsoever. It's as if my interest in the property meant absolutely nothing to them.Belvoir!'s approach is not only unprofessional but also disrespectful. They seem to prefer the easiest route to filling properties rather than finding the best match for both the tenant and the homeowner. Homeowners should think twice before letting their property with Belvoir!; their lazy attitude and poor customer service close the door on potential good tenants. This agency simply does not put in the effort required and, in my opinion, should reconsider their business model if they continue to operate in this manner.
5/5
TrustpilotDo you appreciate being treated like a human being? If so ...
So far my experience with Belvoir has been the most human I've had dealing with letting agents. Tracey that I met was so kind and helpful. The first contact I had was after enquiring about a flat and their response was clear and fair. Unlike other letting agents that demand personal documents before a viewing, they do not. They seem to respect the people they are dealing with as potential tenants seeking a home, and not just numbers they can exploit. I highly recommend trying them out. Honestly I have dealt with so many agents over the years and by far they are the best.
1/5
TrustpilotBooked a viewing
Booked a viewing, went for the viewing after confirming and had to wait for 15-20 minutes in heavy rain( which is understandable as it was pouring, they might be late) and the worst thing is after the person who came to show us the house just entered through the entry gate and then went through the exit gate. No calls whatsoever and when asked about the same to the BIRMINGHAM office, the lady was not at all helpful. Pathetic pathetic service. I had told her I won't be seeing any more houses and she just cut the call on me.
5/5
GoogleWe recently completed a purchase with the help of Belvoir and was very impressed with the team's approach. From viewing to conveyancing they have followed up promptly in every step and not in a pushy way. They have kept us informed and acted as a great bridge for all parties. It was a lovely gesture to receive a welcome to new home little hamper when we picked up the keys.PositiveResponsiveness, Quality
Thanks so much for your feedback with a positive review about our services. It means a lot to the team here. It was our pleasure assisting you and guiding you throughout the purchase process. We wish you a very pleasant and joyful stay in your new home. Best wishes always from Belvoir Sutton team.
5/5
GoogleNidhi and the team were very helpful and professional. They helped me to sell my home quickly and at the right price. Would highly recommend them for property sales
We are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Thanks so much for recommending us. We wish you and family all the very best!!
5/5
GoogleI am really pleased to rent my property from belvoir sutton agency.they are really respectfull and have done facility to finish the procecss of renting very easily.thanks again😍 …
Thank you so much, Sami, for your wonderful review! We're thrilled to hear about your positive experience with Belvoir Sutton. Our team strives to provide a respectful and smooth rental process for all our clients. We greatly appreciate … More
1/5
TrustpilotWORST LETTING AGENTS EVER
If I could give them 0 I would they are THE WORST LETTING AGENTS EVER they don't give a damn about their tenants, they make constant mistakes that can be avoided, are not competent at their jobs at all and they're thieves they take your money and do whatever they can not to give it back including making up lies. Never just accept anything they say at face value and challenge them on everything. Literal worst letting agents I've ever had to use. Disgusting behaviour ignoring tenant pleas for help and covering up landlords illegal doings. Currently reporting them to the council for the treatment I've received. As useful as a chocolate teapot the lot of you.
5/5
GoogleThrough out the journey of selling my house with Belvoir team in carshalton beech, Nidhi and Brenda worked so hard and gave so efficient service that I felt like they were part of the family, did not feel they were just an estate agent but role model of their efficient service , my advice to all the seller's of their home Belvoir team in carshalton beech is the best agent u can trust as Nidhi and Brenda are the most lovely hard working efficient role model of the estate agent u need to meet to belive my words , thank u so much Nidhi and Brenda.
Hi Nehar, we are very happy to have provided you with such a positive experience! Thank you for your kind words and this wonderful review! We hope to be of service to you again in the future. With Best wishes, Belvoir Sutton Team
5/5
GoogleGenuinely professional service from Nidhi and Brenda at Belvoir Estate agents in Carshalton Beaches. They have been helpful every step of the way from the sale, to us moving out. I cannot speak highly enough of the service this company offers compared to other agents. In addition to competitive rates, the team are professional and friendly and always respond to phone calls and emails immediately. We will wholeheartedly recommend them to anyone who wishes to buy or sell their property in the area. Thank you ladies so much 🤗
Hi Marta, thank you for your kind review; we are happy to pass along your comments to the team here at Belvoir Sutton! We are very happy to have provided you with such a positive experience! We wish you and your family all the very best and joyful time in your new home.
1/5
TrustpilotI wish I had reviewed Trust pilot
I wish I had reviewed Trust pilot - before I dealt with them , one of the worst, especially if you are an expat - when you report an issue they literally harass you. very disappointed with the service - I wish I had checked the trust pilot ... well we live and learn .
1/5
TrustpilotFrom Start to end, an awful experience
There aren’t always options when you’re renting to go with a well reviewed estate agent. So I write to provide some advice when renting with Belvoir. When you move in, take EXTENSIVE videos and pictures of the property. We were asked to provide evidence at the end of the tenancy for: - A burn mark on the floor- A broken shower door- A painted patch in the bathroomThat were all present before we moved in. 2 of these were luckily in their own inventory (which they didn’t check for some reason) and we had photos otherwise to prove. When we moved into this property we were told it was furnished (including mattresses), however a few days prior to the start of our lease we were told that we would have to find our own mattresses. They pushed back the start of our tenancy to fit new carpets and paint (the property was a state prior to us moving in.) However, when we started renting, none of the work had been done. We found a second washing machine dumped in our living room, our actual washing machine was broken, the fridge had mould in the drawers and broken shelves, the wardrobes and dining table and chairs were broken and the electricity meter didn’t work. We continuously pushed to get these fixed but Belvoir were extremely slow to reply, preferring to call instead of reply to our emails - presumably so there was little trail on paper. Try and get as much as you can in an email chain for later evidence.They seem to have no internal system that logs previous problems in properties, and although we were told the tenant before us lost most of their deposit, they seemingly had no idea what they had been charged for so attempted to push this on us. Keep as much of a trail as you can and you will thank yourself come the end of the tenancy.
1/5
TrustpilotRude unhelpful and incompetent!
I arranged a viewing with them two weeks ago and they cancelled last minute as I was sitting on the train there having already paid for a ticket. I later received an email saying the same property was taking viewings again. I arranged another viewing for today. I specifically asked the agent I spoke to to let me know ASAP if the viewing was cancelled as I would be getting a train there and had wasted money and a journey two weeks ago. She said that was no problem and sent me a confirmation email. I received a second confirmation email yesterday evening and then took the train up again this morning. I waited at the property and no one showed up. I called the Belvoir Lettings team and the property manager answered. He told me the lettings team had all gone out to lunch and were unavailable but that they had cancelled all viewings for that day. They had made no attempt to inform me of this. I then complained that I had just wasted another journey and another train ticket for absolutely no reason. The property manager seemed completely disinterested and quite sarcastically and rudely informed me that unless I wanted a quote on a boiler repair, he couldn't help me. He then suggested I "go cry about it on Trustpilot" which is exactly what I'm doing. Thanks for nothing!
1/5
Trustpilotmissing deposit operty in Glasgow…
Anyone renting a property in Glasgow and surrounding area that was previously under edzell check your paperwork!! I have been informed there is no record of paying deposits for flat or pet (do you know a letting agency that does not take a month security deposit 🤔) luckily we have e mails and copy of records so im taking legal advice in this matter!!absolute joke is
5/5
TrustpilotFantastic, friendly, and fair inspection experience!
Katie came to inspect our old property while we were in the middle of moving out and was fantastic. She was extremely reasonable with her inspection, as well as kind and friendly throughout. I wish more property inspections were like this!
1/5
allAgentsI had very negative
I had very negative experience with this agent. Made me keep changing my viewing dates for two potential properties. Ended up not seeing any because on the day we was going to see two of them (and we travelled over an hour) we got 5m away from where we were mean to meet running 10m late due to travel issues which we updated them on prior to journey as there was a broken down train. Despite having a call and confirming our slightly late attendance, we didnt get confirmation that the viewing was (yet again) cancelled till we were nearly at the viewing. So another hour or so travel back as we didnt even see the property Wasted time, journey, money..... All we got was a "ah well, we will arrange it another time.." Yeah sure.
Thanks for calling me up and speaking over me when I was explaining why I had such a negative experience AND THEN to then tell me that "I live in this area and it wont take me long to get there...." well I wasnt coming from home but as mentioned to you on the day, on the call just now and earlier..... I came from work, central london, and back to my other halfs who lives in central london. And dont shout and argue with me on the phone telling your customers they are wrong.
5/5
GoogleI recently bought my first property via Belvoir Sutton. Nidhi and her team were very professional and helpful during the entire process. I am very happy with the service and highly recommend
We appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Wishing you all the very best in your new home!!
5/5
TrustpilotEfficient property managers and great sales team
I live abroad and Belvoir looked after the rental of my property for more than 10 years with minimal involvement from me. They achieved almost 100% occupancy with zero bad debts and no damage beyond normal wear&tear.
2/5
TrustpilotI had no hot water from my combi boiler…
I had no hot water from my combi boiler over the weekend i understand that at the weekend the office is closed.
5/5
TrustpilotAlways a pleasure to deal with Julie
Always a pleasure to deal with Julie. A very supportive, professional and friendly lady.
1/5
TrustpilotBelvoir Sheerness office
Belvoir Sheerness office. My daughter was interested in downsizing to a 2 bed apartment. She has exemplary references from her current and previous agent, with landlords saying they have never had such a tenant. Her homes are kept like show homes. She is not working due to ill health, her daughter is now in university therefore she is having to pay bedroom tax, it would be wiser to downsize. Belvoir in formed her that as she was on benefits, there is a clause within the maintenance contract to say, benefits claimants are unable to rent!I have worked in new builds for years and have never heard of such rubbish. The maintenance company do not own the property the landlord does. Do these imbecile really think we don't know that they are being discriminate ! Something really needs to be done. Disgusting customer service!
5/5
GoogleUsed Belvoir for tenant referencing checks. Nidhi was very professional and helpful throughout the process. Cant fault her. Will be more than happy to work with them again.PositiveProfessionalism
Hi Luqman, I appreciate your positive review of your recent experience with us! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Belvoir Sutton. I wish you all the very best in your new home. We'll be more than happy to help whenever you need our services again. Take care & stay safe!!
1/5
TrustpilotDisappointed
Unfortunately, we trusted them with looking after our property whilst we were abroad. Although we cannot fault their communication and collection of rent, the inspection regime was shocking. On our return we received a final inspection report stating everything clean and tidy and so we refunded the deposit. 4 weeks later we are finally completing the repairs and rectification work including a fist sized hole in a wall, not reported. Would not recommend.
5/5
GoogleI had a fantastic experience with Belvioir! They were very responsive and professional, would definitely use them again - thank you.
We are thrilled to receive your 5-star review and kind words. It was our pleasure to assist you and we are glad we could provide a responsive and professional service. We look forward to the opportunity of working with you again in the future. Thank you for choosing Belvoir! Warm regards, The Belvoir Team
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