Belvoir Sutton reviews

★★★★★ 5/5

Google

I have recently taken service from Belvoir, to rent a flat. Thanks to Nidhi and Gordon - who really understood our requirements and our situation. They both were so professional, polite and courteous. I will highly recommend their services..

Arun · 13 June 2020

★★★★★ 1/5

Trustpilot

Liars that don't fix issues and they try to get your money in any way

I started renting a property with them on November, and due to changes on circumstances of the landlord, on March they informed me that they were selling the property. In the first few weeks I pointed out some issues of the property, and as consequence they set an inspection on February, 4 months later, meaning I had live with those issues at least four months. The day of the inspection, I showed all the issues and raise concern for my safety due to the broken gate in the back garden. Two weeks later I haven't heard anything from them so I sent an email. Another couple of weeks have passed and they contacted me to tell me about the house being sold, ignoring all the issues I mentioned. Those issues were broken blinds, oven light not working, the outside light broken, the garden backdoor and some small others.When they first told me that the house was being sold, they also told me not to worry since it may take 6 months to sell the house, plus they need to give me 2 months notice at least. They also told me that I would get the last month as refund for the trouble. 3 months later they sent me the notice to leave, which seems weird since they said 6 months and only 3 have passed. They also went back on their word where I would be refunded the last month of rent, saying that I need to pay all. This cause me to rush finding a new property quickly, and I had to settle for one that does not satisfy all my needs. Also they never even offered me help to find something new.When I left, I paid a professional cleaning company to do the job, which they did properly since I was there when they finished and I was able to check and took pictures showing the job, but still they are asking me to pay for their professional cleaning, which I will definitely going to dispute. They sent me a report showing missing lightbulbs, wall fillings, and other issues that were there before I moved in, and they wanted to charge me for those too. When I first moved in, I took away their lightbulbs and used mine ones, and when I left I put back the ones they gave me, and I never damage the walls, I don't even put nails in those, in order to not damage them. They also complain about the co2 alarm not working, which never worked. When I spoke with them to the phone about that, they clearly didn't care about anything I was saying. I rented in Scotland for the past 8 years, and I had problems, but never this bad. I don't know if it is because I am in England or they are just the worst company ever. Anyway do not trust them.

Patrizio · 22 July 2024

★★★★★ 1/5

Trustpilot

Ineffective in their primary role

A waste of time if you are trying to let a property through them. They are ignorant and do not respond to emails. I missed a call, so rang back and followed it with two emails direct to the 'agent'. I followed this up with another enquiry and yet another form to fill out against the same property I had shown interest in. Very poor and ineffective company. Landlords, go elsewhere, tenants follow! The other reviews speak for themselves. I am finding it increasingly frustrating that these agencies think they have some kind of control, they should be held to account.

Ben · 19 July 2024

★★★★★ 5/5

Google

Recently I let my property through Belvoir & I am quite pleased with the whole process. Nidhi was quite helpful in finding the right tenant & also guiding us through the complete process... Will definitely use them again in future... A++++++++++++

Ashokkumar · 14 June 2019

★★★★★ 5/5

Trustpilot

Fantastic experience - can highly recommend

It was an absolute pleasure to deal with Jacob Stephenson from Belvoir Duston during the sale of our home. Jacob was giving it 100% from the word go and he kept us up to date throughout the entire process.Jacob is professional, reliable, and trustworthy - a fantastic Property Consultant all round. We can highly recommend his service, he won't let you down!

Natasha · 4 March 2022

★★★★★ 1/5

Trustpilot

Totally unserious people

Totally unserious people. No one showed up on the agreed date to show the house, and after contacting us by phone, they told us the house had already been rented the day before. If you want to save yourself the hassle, avoid them.

Joanna · 20 October 2025

★★★★★ 1/5

Trustpilot

Belvoir woulverhampton / wednesbury . Awful

Belvoir wolverhampton / wednesbury. Rubbish estate agents.. rented a flat off these clowns. It’s obvious when you speak to them it’s either teenagers you’re talking to or people with limited intellect. Won’t respond to faults in the property, despite many emails. The minute they need something you’re threatened with them using pass keys to get in, before you even agree an appointment time.

Mr · 10 March 2025

★★★★★ 5/5

Google

What an absolute pleasure renting with Belvoir Sutton. Nidhi and Gordon really go out of their way to provide you with the very best service. They attend immediately to anything that needs dealing with and are super efficient and friendly.

Jessica · 14 June 2019

★★★★★ 1/5

Trustpilot

Terrible

Terrible. Woman on the phone was extremely rude and off putting I would advise managers to be reviewing there calls and educating them on basic customer service Estate agents don’t know basic answers to viewers questions and have no knowledge of the properties they’re showing I would avoid at all costs ever listing a property with them and avoid using them to find a property as they don’t have a clue what they’re doing

Seek · 3 October 2024

★★★★★ 1/5

Trustpilot

Avoid Belvoir Estate Agents

What a waste of time this company is, both for Renters and Owners alike. I applied to view a property advertised by them. I was asked to fill in an online form which I did only to be told in a very short email that I didn't meet the criteria required. No explanation nothing, so I contacted them with a reworked status report. A fresh appointment was made for 5 days later, so I moved appointments to suit as I had a 125 mile journey to view the property. At 5.30 the evening before I received another v short email to tell me the viewing was cancelled. Again no explanation as to why, so I wrote to the MD of the company to examine. Even he can't be bothered to respond to my complaint. Don't choose them if you want a quality company to do business with.

RogerCustomer · 17 June 2024

★★★★★ 5/5

Google

It was an excellent experience renting through Belvoir Sutton. The team is professional and helpful. It was like personal dedicated service from Belvoir. Throughout the procedure they were assisting professionally and honest to their work. Highly recommendable.

A · 13 June 2020

★★★★★ 1/5

Trustpilot

Incompetent steer clear

In my experience, Belvoir ranks as one of the most incompetent estate agents I have ever encountered.

Taylor · 20 May 2026

★★★★★ 5/5

Google

Having sold my property through Belvoir in June and also used them as a lettings agency I would highly recommend them . Nidhi helped me so much through selling and letting the property and since then I've been in touch for advice about buying a property. Nidhi's continued help and advice has been so very useful . Thank you so much for your words of advice and helpful information in buying my next property.

Breezesbeautyparlour · 13 June 2022

★★★★★ 1/5

Google

It's a joke... They don't even call you back if u enquire abt properties online, I keep seeing their ads for over a month, called them 4x in 8days, they took my details AGAIN, confirming they will contact me YET NOTHING HAPPENED... find it unacceptable, what the point having advertised properties then if you are not capable organise viewing or at least come up with a different story please then. if you don't wish me to view it just say it's already let etc etc ... Childish business strategy really... 😂 🙈 NOW THEY REPLIED TO THIS STRAIGHT AWAY ....INTERESTING... I DON'T WISH TO CONTACT U 6TH TIMES OR GIVE MY DETAILS again!! KNOWING NOONE WAS BOTHERED CONTACTING ME UNTIL I WROTE THIS REVIEW. SHAMBLES... 😂

Sassy · 13 June 2021

★★★★★ 5/5

Google

The letting process was very smooth and efficient. Nidhi has provided us with effective advice despite the pandemic. We can just leave the whole thing to Nidhi without worrying much and she has been responding to every inquiry swiftly and patiently in spite of our time difference. I have been using the fully managed service for the first month and first time and I hope the experience will continue to be good with her ample experience in the private residential markets. Thank you Belvoir! 😊

Silvia · 13 June 2021

★★★★★ 5/5

Google

I made an enquiry about a flat for rent. I received nothing but help and support throughout. The property was being redecorated and a new sink was to be fitted. I was shown round the flat whilst under renovation but could see it was for me. We tried for a date but due to the works and the necessary checks the date slipped but Belvoir kept me fully informed and we made the second date. A great experience from a renters point of view. The flat is great and enjoying my stay here. Thank you Belvoir.

Steve · 13 June 2021

★★★★★ 5/5

Google

I would not hesitate to recommend Belvoir! I've just sold my house through them and they were professional, helpful, reassuring, knowledge and efficient throughout as well as getting us a large number of viewings quickly and getting us an excellent sale price. When there were unexpected delays with exchange they got on the case and sorted it all out for us chasing all the parties in the chain and resolved everything. There's clearly a lot of very hard work that goes on by the team behind the scenes to make house selling look and seem easy. House sales are always stressful but I was rarely stressed as Belvoir regularly kept me updated and I knew I could trust them to get it done. They are a pleasure to deal with, patient, responsive and are always approachable and friendly and genuinely care about the work they do. We had a short timescale to sell the property and they did everything they could to get the sale completed on time (and they managed it too). Cannot recommend highly enough!

Amy · 13 June 2021

★★★★★ 5/5

Google

They gave me a lot of professional advice on how to deal with the problem and helped me solve the problem very quickly. Thank you so much to all the employees here.

Jason · 5 February 2025

★★★★★ 1/5

Trustpilot

Belvoir? Au revoir!

Belvoir? Au revoir! What a disgraceful experience we have just had with this letting agents.My friends and I had booked a viewing at a lovely property that was advertised, and we were assured when booking the viewing, was a three bed.One room is smaller, admittedly. Yet, we were told there would be no issue - after being told previously it's a two bed (again advertised as three!).I work for the NHS and have dedicated my career to looking after those who need it most, I wish Belvoir would do the same!After coming off a night shift, I had little sleep before getting on three buses to get into Birmingham CC to see the property - I could barely contain my excitement! As I was walking up, my friend contacted me to say it had been cancelled 15 mins before the viewing because it is in fact a two bed property - this viewing had been booked since MONDAY.I am appalled, as I sit on my third and final bus home now in tears at what could have been. SHAME ON YOU!

ANGRY · 24 May 2024

★★★★★ 2/5

Trustpilot

Who would be a tenant!

I started renting from 2020. When I first got there the property was filthy. Dirty, greasy kitchen cupboards, disgusting kitchen floor and dust everywhere in the house. When I notified the agent he said it would not go against me when I left. I was given notice in September 2023. I was given a section 21 and told it was probably down to the fact that I was late with paying rent on a few occasions. I would like to point out that when I took on the tenancy I was working fulltime but I got sick and had to leave my job. I had to wait for universal credit to help me, hence the few months I couldn't pay on time. Also, I always paid in the end. They had given me one month's notice. I was to be out on December 15th 23. Full of Xmas cheer! I had explained that due to illness it was going to be impossible to pack all my stuff up in that time. I lost my dog then 2 weeks later, my dear Mum on the 11th December. They did give me a bit more time but then there were further issues with me likely to become homeless. I didn't want to stay at the property because I had invested so much love and care into and I just couldn't keep borrowing in order to pay the rent. All in all, I have felt like the lowest of the low and have generally felt so low because of the stress this has caused me. All for being sick.

Ashley · 21 May 2024

★★★★★ 1/5

Trustpilot

Do not rent from this company and…

Do not rent from this company and certainly do not rent 5 greenwater meadow hollingworth which is a ground floor flat the property above is constantly banging late at night he parades about in front of the window his underwear they will not do any repair I reported a couple of repairs that need to be done then a month later received a section 21 I have stage 4 cancer , the previous tenant commited suicide in here and it smells of raw sewage

Tracy · 19 May 2024

★★★★★ 5/5

Trustpilot

Belvoir went below and beyond

Belvoir, whom manage one of our properties, went out of their way to survey a basement under a shop on our behalf.

Stuart · 27 March 2026

★★★★★ 1/5

Trustpilot

Avoid at all costs.

3 words that can sum up Belvoir... immoral, liars, and scum.My fiance is a solicitor and she was listening in on a conversation and shaking her head constantly throughout as the woman at Belvoir was creating new laws as the conversation went along basically saying tenants have zero rights.My fiance's remarks about them were -"I am truly amazed they haven't been dragged through the courts"If you need to rent a flat then avoid this company, they are scumbags.

Michael · 12 June 2024

★★★★★ 5/5

Google

Belvoir has been managing our property from past 5 years . We are quite happy with the way they manage everything including rent collection , timely report of the property condition and finding of the tenants making it really hassle free . Would highly recommend them .

Swapna · 22 May 2024