Trusted Agent profile · Sutton
Verified
★★★★★
778 reviews across 4 platforms
77 Banstead Road, Sutton, SM5 3NP
Part of Belvoir, see every office.
Belvoir's office in Sutton, at 77 Banstead Road, is rated 2.8 out of 5 across 778 reviews on four platforms, including 203 Google reviews rated 4.8.
203
Reviews on Google
This office
1
Reviews on Yell
This office
570
Reviews on Trustpilot
Business-wide
4
Reviews on allAgents
This office
We are a locally owned, independent business providing residential sales and lettings along with full property management services in Carshalton/Sutton/Wallington/Cheam and the surrounding areas. We are passionate about property and understand the rewards, challenges, and frustrations in renting and property management. We are very much ‘hands-on’ and pride ourselves on exceeding all expectations. We offer high standard of service offering Rent Guarantee for our Landlords and an exceptional service to our tenants. With extensive knowledge of the local area and excellent customer service, we can assure you that you will be in good hands. Our team of letting and estate agents in Sutton know our customers are looking for regular communication and feedback. Our aim is to take the stress away from selling or letting your property, ensuring it all goes smoothly whilst getting you the best price.
Every review we hold for the Sutton office, from every platform, shown as written. First names only.
1/5
TrustpilotComplete liars
Avoid this company if you are a prospective tenant as they are underhand in the way they set up viewings. They will not be transparent and have no qualms about telling you bare faced lies on the true situation. Would never trust this unprofessional company with anything.
5/5
TrustpilotHighly recommend!
Cannot recommend enough, Wendy and her team for the fantastic job they did in letting my house. Very professional at all times, absolute first class!!
5/5
GoogleNidhi and her team stepped in at short notice to help with a very difficult rental situation and are doing an excellent job. Pleasure to deal with, professional, and good at what they do. I have no hesitation in recommending their services.
1/5
TrustpilotTERRIBLE CUSTOMER SERVICE!
I booked a viewing for a property in Kemptown, Brighton about 3 weeks in advance. I queried the closeness to the move-in date but was told: "We cannot start viewings until the 6th Oct. There are tenants in the property." Fortunately today I phoned to confirm & was told "Someone will phone you back. This is just Customer Services I don't know anything."Someone DID phone back & asked for "Mrs. Boyse". I am Ms. Carole Lindsell. She said "Wrong number" but SHE had got the WRONG NAME!Second call from me: "The property is gone. All the viewings were finalized yesterday (4 Oct)." I asked why they did not have the courtesy to tell me & WHY was I given such erroneous information". "Well we would have wrapped it up today & phoned everyone"."You give less than 24 hours notice when I booked 3 weeks ago?"Hesitation from him. "I won't use Belvoir again. You gave me wrong inf & did not respect me by letting me know viewings were open (& closed) EARLIER. I could have shown up tomorrow after a 30 min journey".. "SHAME ON YOU".TERRIBLE CUSTOMER SERVICE!Tip: ALWAYS give Feedback about poor (& very good) services. Help to improve consumer experience in the UK!
1/5
TrustpilotBelvoir Lettings Ormeau Road, Belfast…
I was absolutely disgusted at how I was treated after viewing a property with these people. They as good as promised me the flat there and then, they even asked my girls if they wanted to see their bedroom. They then refused to return my many calls, eventually opting to take the cowards way out and send an email rather than giving me the courtesy of a phone call. Blatant discrimination against non full time workers and benefit seekers. I will never view a property leased from these people again. I’ve never felt more humiliated & discriminated against in all my days. Avoid this company at all costs you’ll be glad you did.
5/5
TrustpilotAs first time home owners
As first time home owners, we were really pleased and thankful to be in such helpful hands. We felt we were listened to with all of our questions and queries that we had about the moving in process. Especially, Vicky our letting agent who helped us every step of the way and kept us up to date. We couldn’t thank this company enough they are splendid.
5/5
TrustpilotHave been dealing with Libby in…
Have been dealing with Libby in long‑eaton branch who has been progressing a chain for us.
1/5
TrustpilotBelvoir East Hunsbury
Belvoir East Hunsbury. Don’t bother.Belvoir took over from Harrison Murray in East Hunsbury. I’d previously sold and bought through Harrison Murray, so thought I’d give Belvoir a go.Branch Director Jamie visited, seemed unprepared and even worse unaware of the value of my home. His price comparisons were with far smaller properties in less favourable positions.Other valuers suggested marketing at 450-460k but Jamie seemed to think “we could try 415k at a push”. We went with one of the other agents and sold before the house hit Rightmove at 30k more than Jamie suggested was a push.Poor local knowledge, poor preparation and a general lack of effort. Didn’t even follow up after our valuation.Don’t waste your time.
1/5
TrustpilotFake
James acts nice on the outside but isn’t really. He then gets his staff to call you every couple of weeks with problems with your house which I never had & then after 8ths of renting it out. I moved back & had no problems. I have nothing to thank this company for.
1/5
TrustpilotWorst people ever, avoid!
Worst people ever. Almost tried to scam me and keep my deposit after not getting a dirty, mould infested flat cleaned. Not sure where they employ their staff from, but delboy would be proud. Paris Winfield, Shayan Roosta, Natalia Lis, Nick Kirby, seem all in competition to be the most dishonest incompetent scammer. They all deserve recognition. Kept sending me bills for rent for months, though I never moved in. Lost count of their deceptions and incompetence.
5/5
Trustpilothouse sale
I had been a customer with Belvoir (hinckley) for many years and when it came to sell my property the help I got was outstanding especially from Ruth and Nina many thanks to both of them.
1/5
GoogleIgnoring requests for viewing, and when you call they say fill out form that you already filled twice. Mischievous people.
We are sorry that you couldn’t get a booking for the viewing, but as our properties are currently inundated with viewing requests, I hope that you appreciate we must work with a fair system of allocating viewings on a first come first served basis. We hope to be able to help you with finding a property in the future as holding as many viewings as possible is in our best interest too!!
5/5
GoogleExtremely professional and fast responsive. Very easy to communicate. Efficient in resolving issues. Definitely recommended!
Thanks very much for a positive feedback and your kind recommendation. Best wishes from Belvoir Sutton team!!
4/5
GoogleThe team at Belvoir supported us through a rather long journey (due to COVID19 pandemic) to selling our home. We thank them for the professionalism and care at every point. We found them to be accessible & thorough. We would recommend.PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for your positive comments about Belvoir Sutton! We feel very happy to have been of service to you in selling your property. The team at Belvoir wishes you and family all the very best.
1/5
TrustpilotAppalling experience
Appalling experience, I am happy that it did happen before renting. A viewing was arranged with someone with Gmail account, I went to see the flat and waited for 20 minutes, no call no apologies nothing. I called the agent and after 5 attempts I managed to speak with a guys called Huseyin Nasif who said there was another appointment and he could only reschedule the viewing for next week. I wonder why the property is available since October.
1/5
TrustpilotAwful/No communication
We wanted to it an offer in on a house. We have had to call several times to make the offer. Been told 5 times someone will call me back and they never do. Finally got to make an offer and had to chase for an update several times. The communication is so poor we are looking to withdraw our offer (although we live the house) as the estate agent gives no confidence at all. If you want to sell your house then chose another agent. They are in love rush to accept offers
1/5
TrustpilotAppalling service, awful estate agent
I got a voicemail from Sue asking me to ring back. I did so and asked for Sue. They asked for my name and put me on hold. After 30 secs, they came back on line and asked for my name and the reason for the call. (!? Sue asked ME to ring back). After Sue had the decency to come to the phone, she said the property I enquired about is unsuitable for my purpose. She was rude and wasted my time. I do not recommend this pompous and time-wasting estate agency or Sue, an unprofessional, useless estate agent (as such as she calls herself).
1/5
TrustpilotI would give zero stars if I could (for…
I would give zero stars if I could (for the branch in Dudley).I'm a prospective tenant and tried over several weeks to contact them (prior to covid). They never answered and when they did they were unhelpful. I booked one viewing and they sent me the incorrect address and hence showed me the wrong flat. Second viewing they didn't show up and called the current tenant to show us round ...most unprofessional company ever! They kept us hanging on for over 2 hours saying they'll be there in "10 minutes" and in the end stopped answering their calls. You can't even make this stuff up.
5/5
GoogleI highly recommend BELVOIR SUTTON; the members of the team (Nidhi, Gordon...) are brilliant, approachable and aware of the needs of the customers. I was impressed about their professionalism, experience in the area and how effectively helped me with my requests. I will count on them for future business, no doubts.
Thank you for your kind words and this wonderful review! It's been a pleasure to be of service to you. If you have any further questions, please give us a call. We're always happy to help!
1/5
TrustpilotLike being kidnapped but less exciting
I enjoyed reading the five-star reviews of Belvoir, by Belvoir staff. What those guys lack in reliability or basic respect for human life, they certainly make up for in imagination. I rented through Belvoir for two years. The nicest thing I can say about them is that they don't actively go out of their way to screw you over. Instead they screw you over in the same lazy, incompetent way they do everything else. A number of things went wrong with that flat, some of them fairly serious health and saftey risks, and I received no help from Belvoir without emailing them multiple times. Even when they do help you out you kind of have to trick them into actually helping you out rather than helping you out by telling you there's nothing they can do. Pretending to be a lawyer and saying they're in trouble normally works.The plus side is that having rented through Belvoir makes for a long and thrilling anecdote, like being stranded on a leaking raft or being kidnapped and having to negotiate your own release. And the flat only flooded once. And even then they helped out after a couple of weeks.
1/5
Trustpilotrecently i paid money to this company…
recently i paid money to this company in sthelens merseyside when i found out i was not excepted
1/5
Trustpilot0/5 stars
0/5 stars. Poor communication and lack of understanding of their own rental properties. Would not recommend
1/5
TrustpilotUseless
I will never use Belvoir again, and would actively advise people to stay away from them. Lies from start to finish and a severe lack of customer care. Not to mention a property not fit for purposeTeona in particular was not very helpful.
5/5
GoogleAmazing team! They have made our moving process so smooth, highly recommend!
I'm glad to hear that you had a great experience with us. Thanks a lot for recommending us. Belvoir Sutton wishes you a very pleasant stay in the property.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Belvoir's Sutton office has 778 reviews across four platforms: 203 on Google, 1 on Yell, 570 on Trustpilot (across the whole business), 4 on allAgents.
Belvoir Sutton is rated 2.8 out of 5 across all 778 reviews, and 4.8 out of 5 on Google from 203 reviews.
Belvoir Sutton, 77 Banstead Road, Sutton, SM5 3NP.
