Trusted Agent profile · Sutton
★★★★★
238 reviews across 2 platforms
9 Station Parade, Brighton Road, Sutton, SM2 5AD, SM2 5AD
Barnard Marcus's office in Sutton, at 9 Station Parade, is rated 4.5 out of 5 across 238 reviews on two platforms, including 233 Google reviews rated 4.5.
Every review we hold for the Sutton office, from every platform, shown as written. First names only.
5/5
GoogleThe staff at Barnard Marcus Sutton managed to sell our flat after two sales fell through with another agent. Everybody we dealt with were very professional but special thanks must go to Gemma. She was a sea of calm and quiet encouragement in the face of our mounting worry about achieving a sale. She metaphorically held our hands through the whole process, taking numerous calls and keeping us fully informed at all times.
5/5
GoogleHad a viewing last weekend with Harvey at Barnard Marcus, he was super friendly and really helpful. It’s refreshing to deal with a pleasant agent who clearly loves his job and what he does. Thank you Harvey!
5/5
GoogleWe had a fantastic experience especially because of Alex (estate agent). He was very considerate and maintained transparency throughout the buying process. I would highly recommend Bernard Marcus Sutton branch if you are looking for a property.
1/5
GoogleIf you are looking for a property to rent in Sutton.. DO NOT call these people. Communication is bad, I've had to try and register with them over 5x and each time there is an issue. They either say they will call me back which they never do. Its hard to get a hold of them as they barely answer their calls.. If they do answer they are either busy, or in a 'morning meeting' or out for lunch. The last time I managed to get a hold of them I explained that I am sick of trying to register with them so if it could be done while I'm on the phone. He demanded he will rather do it via email, which I personally didn't want because I've had enough at this point of waiting- he refused, then said my line was unclear and hung up the phone. Rude! It takes me a lot to actually write a bad review.. The employees at this branch do NOT know customer service etiquette at all. They sound young and inexperienced and are lacking professional attitude towards potential tenants. Made me feel like I was begging to be registered with them.. Where as every other estate agent wants you registered without even asking. Pathetic. I wish I can give no stars, they don't even deserve the 1!
5/5
GoogleWe successfully purchased our flat by Barnard Marcus Team. Our experience was smooth and without issue because of the effort of Harvey and Wintana. Thank you for your help and patient to our endless questions :)
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleHolly Feely has helped me so much with property search and finding a new home, I’ve tried other agents but I can honestly say she was the best by far. I can’t thank her enough for finding me a great home and all her hard work. Highly recommend asking Holly Feely for help if you’re looking for any type of home.
Thank you so much for taking the time to leave us such a lovely review, we are thrilled that you were happy with our service.
5/5
GoogleSmooth process from start to finish. Georgia the branch manager was fantastic in helping us find a home.
Thank you for taking the time to leave us this tremendous 5* review Ellie. Kind regards, Lucy, Customer Relations.
1/5
GoogleIf you are looking for a property to rent in Sutton.. DO NOT call these people. Communication is bad, I've had to try and register with them over 5x and each time there is an issue. They either say they will call me back which they never do. Its hard to get a hold of them as they barely answer their calls.. If they do answer they are either busy, or in a 'morning meeting' or out for lunch. The last time I managed to get a hold of them I explained that I am sick of trying to register with them so if it could be done while I'm on the phone. He demanded he will rather do it via email, which I personally didn't want because I've had enough at this point of waiting- he refused, then said my line was unclear and hung up the phone. Rude! It takes me a lot to actually write a bad review.. The employees at this branch do NOT know customer service etiquette at all. They sound young and inexperienced and are lacking professional attitude towards potential tenants. Made me feel like I was begging to be registered with them.. Where as every other estate agent wants you registered without even asking. Pathetic. I wish I can give no stars, they don't even deserve the 1!
5/5
GoogleKudos to the Barnard Marcus, Sutton team for your level of efficiency in seeing the sale of my property to fruition. Despite numerous challenges in the proycess, ou guys stood firm in the face adversity! Special thanks in particular to Georgia who leads the Sutton team, including Elliott, Harvey, Alex for your tireless efforts during the marketing process. Another special thanks goes to Julie for her "never say die" attitude in progressing the sale to completion despite numerous delays! I appreciate you all x
5/5
GoogleThe Team at Barnard Marcus provided an extremely efficient, friendly and professional service with which we were very impressed. Our house sale via the Auction method was achieved very quickly and throughout the team were exceptional in terms of responding to emails, making adjustments, booking viewings and attention to detail. They enabled the huge undertaking of moving to be carried out calmly and with reassurance. I would highly recommend the Sutton branch of Barnard Marcus and would like to thank them again for their superb help with the sale.
5/5
GoogleIt was a fantastic experience working with Elliot Williams selling my property. He is very knowledgeable and gave great advice on getting the best offer. Excellent marketing skills in getting offers within 2 weeks.
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
4/5
GoogleI sold an apartment in Sutton through Barnard Marcus. They kept all appointments, marketed the property and an offer was made and accepted within a couple of weeks. The sale went through, and the progression staff made an occasional call to keep things ticking over. I can't say exceptional but a good, efficient estate agent who did everything that was required in a timely and professional manner.
5/5
GoogleGeorgia was incredibly helpful and insightful throughout the whole process. On multiple occasions going above and beyond, answering all of our questions and filling my partner and I with confidence. Really, really good.PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleI had a viewing and they cancelled the appointment without telling me. I wasted my time going to the property and i called them. Then they told me the appointment has been cancelled
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at complianceresidential@sequencehome.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleAlex Nelson is super nice and helpful. He is efficient and professional. With his sincere help, we found our dream house in a short time. Thank you so much!
5/5
GoogleThe sales Alex Nelson is a nice guy. Young with passion, and he is professional. Even though we didn't sell/buy our property through Barnardmarcus, Alex still supported us the same as other customers.PositiveResponsiveness, Professionalism
1/5
GoogleIf I could still post with 0 stars I would …. They aren’t deserving of even 1 star… Awful from start to finish- even their complaints procedure was a complete waste of time. My best advice with this branch is- go with absolutely anyone else - I’d rather put my house on Facebook marketplace to be honest. The manager will turn up with flashy pictures and data - this will then be the last time you will ever see or hear from her. Then they will do no marketing whatsoever - or just blanket market it - they sent our 1 bedroom flat to friends of ours who wanted 3 bedroom houses.. they will then use this information to say “we are doing loads”. After 1 week they said we needed to drop the price - after putting it on for exactly how much they recommended. Very few people will come and look until the team who ask how they are doing, ask how they are doing. Then once it is sold they will proceed to put a person in place to make the transition smooth - she is less than useless, rude and make the whole process far more stressful - her name is Julie. Avoid at literally all costs- not worth the 4 1/2 grand they took from us…. Daylight robbery.
5/5
GoogleGeorgia , Elliot , Holly and Beth did a great professional job when I was selling my mums house . Communication is the key , and they delivered in bundles , I was very impressed . I have had bad experiences with internet estate agents , lack of communication run via a call centre . Please use these guys the old fashioned way and the personal touch and expert local knowledge of the market is tops , gonna miss speaking to them now , thank you Barnard Marcus Sutton
2/5
GoogleNo response to any of my emails in over 2 weeks. Concerns have not been heard or addressed.
Hello Lionel Nkansah, please contact us via complianceresidential@sequencehome.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleBoth Elliot and Alex offered great help and close follow up to me for the whole transaction. My great thanks to both and the Barnard Marcus Sutton team.
Thanks for the wonderful 5* review and your kind words! Best wishes, Lucy, Customer Relations.
5/5
GoogleHarvey Smith : A big thanks to you for a smooth transition and connecting us to the various parts with Bernard Marcus (BM). Right from being our first point of contact at BM, till now, your guidance and support has helped us secure our first home. Wish you all the best and cant thank you enough for your help!
5/5
GoogleI used Barnard Marcus as my letting agent for my flat in the past so didn't hesitate to use them again as my agent for my recent sale. Barnard Marcus found me a buyer within a very short period of time. I found their service courteous/professional and always happy to help and give advice. I especially want to thank the team at Sutton namely Georgia Vaughan. Well done Sutton - JanePositiveProfessionalism
4/5
GoogleBarnard Marcus team has provided efficient services to me for renting the property within 2 weeks. As a result, I have no need to extend my hotel accomodation. Besides, their letting negotiator, Ms Sophie Williams, knows our needs and time restriction. When the original property which I inquired has been rented, she proactively introduced another property offer which was still not posted on zoopla. Thanks a lot and highly recommended.
5/5
GoogleHad a great experience viewing with Ian 10/10
Thanks Emmanuel for your great 5* review. Kind regards, Lucy, Customer Relations.
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