Barnard Marcus Sutton reviews

★★★★★ 5/5

Google

Harvey has been absolutely outstanding throughout our mortgage application. He is incredibly diligent, attentive, professional and genuinely friendly. His communication has been excellent, and he consistently followed up at every stage, ensuring we always knew what was happening and what to expect next. Thanks to Harvey’s careful guidance and thorough support, the entire mortgage process was smooth and stress‑free. We truly had an excellent experience and felt well looked after from start to finish. Highly recommended if you’re looking for a reliable and professional mortgage broker.

Mike · 16 February 2026

★★★★★ 5/5

Google

Harvey at Barnard Marcus Sutton was absolutely brilliant as our mortgage broker. We went through multiple changes in circumstances, a sale falling through, and what felt like a never-ending process, but Harvey stuck with us when others might have walked away. He was there every step of the way, always calm, professional, and supportive. He kept finding the best possible deals for us and offering advice that really helped us stay grounded and informed. As better offers came up, Harvey reached out to us to ensure we had the best options to hand. We would highly recommend him to anyone navigating the mortgage process. Thank you so much Harvey!

SB · 10 July 2025

★★★★★ 5/5

Google

Jake Serafin has been a brilliant help from start to finish. Nothing was ever too much trouble and any questions I had he came back with a reply very swiftly each time. It helped a very stressful process much easier to navigate through. Thank you Jake for everything. Tieri

Tieri · 16 January 2026

★★★★★ 1/5

Google

Avoid this agency at all costs. We viewed a property in Sutton and submitted an offer at the full asking price, only to discover the usual trick. The property is advertised on Zoopla as a £500,000 guide price, which clearly seems designed just to attract interest. In reality, any offer at £500,000 is simply ignored or rejected unless you offer more. If the seller expects more, then be honest and list it higher, but of course that would be less attractive to buyers. It’s misleading and a complete waste of everyone’s time. Property prices are typically negotiated down, not artificially pushed up after attracting buyers with a lower “guide price”. It gets worse. The property was advertised as 107 sqm, but in reality it is closer to 80 sqm. Even a 2019 floor plan shows around 90 sqm, which already contradicts the listing. This is not a minor error, it’s a huge discrepancy and completely unacceptable. It feels like the agency is deliberately inflating the size to make the property look more appealing. Since submitting our offer, we have received absolutely no response. We also contacted the agent (Georgia) regarding this major discrepancy in size, and were completely ignored. Misleading pricing, inaccurate property details, and zero communication. Save yourself the time and frustration, stay well away from this agency.

Kevin · 2 April 2026

★★★★★ 5/5

Google

I have used Barnard Marcus, Sutton for the purchase of my first property. Being the first, I have a lot of questions and was totally unaware of the process. Wintana Araya (from Barnard Marcus) has come to my rescue and helped me immensely with explaining the entire process. She has patiently handled all my queries and cleared all the doubts. The good part is even if she was away, she used to get back to me at the earliest, which helps me in completing the entire process on time (which was the dire need for me). I would also like to mention Georgia Cowles, who has helped me a lot as well while Wintana was away on other appointments, etc. Thanks a lot Wintana, Georgia for your help!! I would really like to recommend Barnard Marcus for your property needs.

Ankit · 28 October 2024

★★★★★ 1/5

Google

1. Dishonest about my buyer being a first time buyer 2. Recommended Taylor Rose conveyancers who are absolutely appalling. No communication unless I complained and sat on emails for weeks to the point my buyer has submitted a complaint about them. 3. Did not hear from Barnard Marcus at all on completion day. I contacted my buyer directly and waited at the property for final checks and to hand him the keys. Certainly not worth the £6k I’ve paid.

Lisa · 25 September 2024

★★★★★ 5/5

Google

Harvey was absolutely amazing at helping us get the best mortgage possible for us! He helped us through the whole process, was there to answer every question we had and made sure we understood everything properly! Great customer service & great communication, would highly recommend!

Holly · 1 November 2025

★★★★★ 5/5

Google

We recently had the pleasure of working with Elliot and his incredible team at Bernard Marcus Sutton, and we couldn't be happier with the experience. From start to finish, Elliot and his team displayed the utmost professionalism, responsiveness, and competence. They made us feel like we were their only customers, which is truly remarkable. Elliot's leadership is evident in the consistently friendly and empathetic approach of his team. Whatever processes they have in place clearly work, as we always felt informed and supported throughout the entire journey. It's rare to find such a trustworthy and personable team in this industry, and it made a world of difference for us. In the past, we've had dealings with other estate agencies that were anything but pleasant. They often felt impersonal and anxiety-inducing. However, with Elliot and his team, it was an entirely different experience. They put us at ease and built a level of trust that we hadn't experienced before. Elliot's excellent networking skills also stood out. When you're in a chain, it's reassuring to know that he takes the initiative to communicate with other agencies and keep the transaction moving smoothly. We are thrilled to have exchanged contracts and are eagerly looking forward to our completion date in a week's time. Thank you, Elliot, and the entire Bernard Marcus team for making this process so seamless and stress-free. We highly recommend their services and will be reaching our to Bernard Marcus Sutton if we need their services again!

Danuta · 26 August 2024

★★★★★ 5/5

Google

We had a very positive experience with the Sutton branch in selling our property. Jake held an open day and we had multiple offers. Throughout process Jake was very knowledgeable and worked hard for us in all aspects, he was clear and …

Malcolm · 16 November 2025

★★★★★ 3/5

Google

Initial consultation with Wintana was excellent and she was a positive aspect throughout. Unfortunately, when calling the Sutton branch, other members of the team weren't too responsive and I often had to chase with follow-up calls or emails which was frustrating.

Steven · 15 October 2025

★★★★★ 5/5

Google

Excellent service by Barnard Marcus team in Sutton. Massive thank you to Alex, super professional, helpful, polite, did a great job helping me find the right place.

Marcelo · 16 February 2026

★★★★★ 5/5

Google

I used Barnard Marcus a few months ago to sell my house. From the moment that the house was valued I knew that I was going to use them. They arranged an open day and sold the property in one day ! Great team but especially Georgia and Wintana who looked after me and were so helpful and professional - I would definitely recommend them - great service all round.

Lorraine · 18 October 2024

★★★★★ 5/5

Google

I really appreciate the effort from Harvey Smith from Bernard Marcus in Sutton , he helped a lot with my remortgage . That is the second time that I use them , very trusted man . Thanks so much mate .

Bruno · 1 October 2025

★★★★★ 5/5

Google

My husband and I are so impressed with the lettings team at Barnard Marcus in Sutton. They have always gone out of their way to find the right tenant for our property. I trust their judgement completely and I feel confident they will do their best for us. They have always got back to me when I have had a question and Megan and her team are always polite and professional. I won’t hesitate to go back for Megan,Sophie and Alex to help me when I need a new tenant. Thank you all for your help and patients.

Sally · 28 February 2024

★★★★★ 5/5

Google

Good letting experience with the team in Barnard Marcus. Joe was very helpful throughout the process.

Bruno · 2 April 2026

★★★★★ 5/5

Google

Harvey was simply outstanding. He worked tirelessly to find the best mortgage option for me, explaining everything in clear terms and making sure I fully understood my choices. His communication was excellent throughout, and he was always …

Michael · 16 September 2025

★★★★★ 5/5

Google

Thanks Jake for your exceptional service!! You have been very kind and helpful all the way. And thanks Julie for the follow up with solicitors and pushing to get legal aspects sorted quickly.

Waseem · 19 October 2025

★★★★★ 5/5

Google

I had the pleasure of coming across Harvey at a branch in Sutton and ended up using his services. He listened to what I wanted and delivered whilst keeping things simple which was important to me. Harvey is proficient, polite, well informed with fantastic customer service, and definitely has my stamp of approval! I shall be recommending him to my family and friends.

Saman · 11 October 2024

★★★★★ 5/5

Google

Being the first property pruchase, everything new to me. Wintanna Araya is very supportive to provide regular contact after viewing the property till accepted. Also Jake Serafin just provide excellent support to help on move step by step, a 5 star service.

Grace · 10 July 2025

★★★★★ 5/5

Google

Barnard Marcus delivered in every possible way. Georgia and her team were amazing and even though it was not an easy process due to all kind of legal issues, they supported us and kept us in the loop. They are wonderful and very professional. We recommend them as they are the best agency in Sutton. Massi and Jan

Jan · 9 December 2024

★★★★★ 5/5

Google

Excellent service. I worked with Elliot and Nic in the Sutton office to sell our property and buy our new house, knowing we had some issues (it wasn't their fault). Nic and Elliot work so hard to get the selling and buying back on track. They always kept us updated on what was happening and what was needed. They were always available for any questions or worries we might had at the time. I want to give a special thank you to Harvey, who helped us with our Mortgage offer and was able to answer all the questions that we threw at him. :). I recommend working with Barnard Marcus, Estate Agents Sutton.

Terry · 26 October 2023

★★★★★ 5/5

Google

We can't say enough good things about our experience with Barnard Marcus, Sutton, and in particular, our outstanding agent, Elliot. From the moment we started our home-selling journey, it was clear that we were in excellent hands with him and the team - in particular, Alex and Nic. Elliot's professionalism, market knowledge, and attention to detail were instrumental in selling our home for over the asking price. What sets him apart is his genuine care for clients, making us feel like friends rather than just sellers. Elliot's warm and friendly demeanour, coupled with excellent communication, eased the stress of selling our home. He's a steady, reassuring presence in a sometimes overwhelming process. Thanks to Elliot and the team, we have had a fantastic experience. For top-notch estate agent service, we wholeheartedly recommend Barnard Marcus, Sutton.

Demy · 26 October 2023

★★★★★ 5/5

Google

My father recently sold his property through Barnard Marcus in Sutton, and they were an absolute pleasure to deal with from start to end. In particular, branch manager Elliot Williams and senior negotiator Alex Nelson, who were incredibly helpful and supportive throughout the process. There were some unfortunate delays with my father's onward purchase in the chain, and the guys at Barnard Marcus were always instrumental in reassuring my father's buyer and generally keeping things on track and moving forward. Huge thanks again to Eliot, Alex and the rest of team for helping us get past the finish line! Highly recommend, and would absolutely go back to them in future to assist with a property sale or purchase :)

John · 26 October 2023

★★★★★ 5/5

Google

Joe was a pleasure to deal with and extremely helpful in the lettings department!

NADINE · 16 March 2026