Barnard Marcus Sutton reviews

★★★★★ 3/5

Google

I’ve given 3 stars because I have two separate reviews on the services that I received from Bernard Marcus. Review 1 - mortgage broker Harvey smith - 5 stars!!! I have no clue about mortgages and when I told him this, he made it so easy to understand without being patronising. The whole way through the buying and selling process he kept in touch with me and gave me updates. When I found properties that I wanted to put offers on, he gave me advice on where to start. I really am grateful for his support and would highly recommend!!!! Review 2 - selling process. 3 stars When I first put my property up, a lovely lady called wintanna helped me. She viewed my flat and gave me an evaluation. She was very supportive and gave regular contact. However, once I had accepted an offer, I had no contact from Bernard Marcus at all really. I later found out a lady in new Malden was now dealing with my case, and to be honest, when I eventually got hold of her, I found her pretty rude. She didn’t reply to emails, on the planned day of exchange I heard nothing from her. On completion I heard nothing from her. When I emailed I had no reply. And from someone who has never sold a property before, i had no idea what to expect. I had more contact with the estate agent who I was buying from than I did the people I was paying. At a couple of points I did question what I was paying so much money for. I understand estate agents are very busy, but we do pay a lot of money so I expected a bit more contact! Even a check in email would have gone along way! So no, I wouldn’t recommend. I would probably go with a smaller company who can be a bit more personal!

Catherine · 13 April 2025

★★★★★ 5/5

Google

Ian is a star! They aren’t even our estate agents but we’re so helpful when we needed to print something for our flat sale with another agents!! Could t recommend them more highly!! Thanks again Ian. You saved the day!!

Sarah · 10 July 2025

★★★★★ 5/5

Google

Thank you to Georgia, Wintana & team for securing a full asking price offer on our flat within 2 weeks of marketing. Delighted with the result having recently exchanged contracts within 11 weeks of sales memorandums being sent.

Declan · 19 July 2025

★★★★★ 5/5

Google

Definitely five star. Many thanks to everyone at Barnard Marcus, especially Jake,Julie,Wintana, Georgia and Ian. The move had many complications and they solved them all. I don’t want to move again for a long time but I would definitely recommend the team here at Barnard Marcus.

Ruth · 10 April 2025

★★★★★ 5/5

Google

We had two viewings at Sutton yesterday and we were impressed by the knowledge of Wintana Araya. She was patient, open minded and kindly answered all of our concerns by giving us advise and few suggestions. She even gave us a ride to the next viewing and paid attention to our needs not only yesterday but also today by following up our viewings. I would recommend Barnard Marcus Estate Agent. Thank you Wintana Araya

Edward · 26 October 2023

★★★★★ 5/5

Google

We have just sold a property in Sutton through Barnard Marcus. Barnard Marcus have been so professional throughout the whole process, they were happy to help and answer any concerns we had. We especially want to thank Elliot Williams who sold our property and kept in contact on regular basis and was always happy to help. We Would definitely recommend Barnard a Marcus if you buying or selling your property.

Katie · 30 November 2023

★★★★★ 5/5

Google

We have just sold a property in Sutton through Barnard Marcus after a sale fell though with a different agent. We used Barnard Marcus as Elliot Williams kept in contact and when we thought we should try a different agent it was easy to move to Barnard Marcus. We found Elliot and his team professional, approachable, knowledgeable and easy to deal with. Will use them again and happy to recommend.

Andy · 30 November 2023

★★★★★ 5/5

Google

The staff from Barnard Marcus made a particularly stressful process of moving and renting as stress free as possible. Ryan worked relentlessly to find us the home we desired showing us multiple properties back to back, always being responsive and receptive to what we where looking for. He was excellent every step of the way from viewing to referencing. We felt like we where professionally dealt with by Ryan at Barnard Marcus, the same cannot be said for some other big estate agents we had the displeasure of dealing with. People like Ryan in the work force are invaluable someone who is professional but compassionate and understanding within the bounds of professionalism. Dealing with Barnard Marcus was a pleasure, real genuine person to person communication unlike some other big names where the staff seem robotic and cold. Finally after a few viewings we found exactly what we hoped we would find, called Ryan immediately and even though the property was being handled by another branch he went above and beyond to get us in their to view it and secure it for us. Thank you Ryan and thank you Barnard Marcus for taking the edge off an incredibly stressful process for us. Absolute five stars!!!PositiveResponsiveness, Professionalism

Carlos · 26 October 2022

★★★★★ 5/5

Google

I would like to take this opportunity say thanks, to the amazing Bernard Marcus team in Sutton; for their endless help/support in getting me on to the housing ladder. Lastly a special thank to Harvey Smith and I 100% recommend their services to anyone looking to get in the housing, i.e for renting, buying or selling a property. Simply the best by a margin.

Ahmed · 30 November 2023

★★★★★ 5/5

Google

What a great team! We’ve just exchanged on a very protracted transaction and the BM Sutton team has been by our sides all the way. They have gone above and beyond. It may seem a bit unfair to single out any one individual as they’ve all been fantastic, but special thanks to Elliot Williams for his patience and resilience!

Martin · 28 February 2024

★★★★★ 5/5

Google

Great service thanks Jake

Ella · 16 January 2026

★★★★★ 5/5

Google

If you are selling your home in the Sutton (or surrounding area) I strongly suggest you employ the services of Barnard Marcus Sutton. Elliot and his team are knowledgeable, courteous, friendly, and hard working with no pretence. Nothing was too much trouble and it was a great experience from start to finish. I would give 6 stars if I could.

Alexander · 30 November 2023

★★★★★ 5/5

Google

We have used Barnard Marcus for buying and selling and on both have been brilliant especially Elliot! He communicates with any update and has helped the process be as smooth as possible. Whilst selling, he understood our wishes and we are grateful for that. We can recommend Elliot at Barnard Marcus.

N · 28 May 2024

★★★★★ 5/5

Google

I want to say a big thank you to Wintana. She was extremely helpful and always polite,very accessible and explained every step of the process.we are now happily settled in our new home😊.Thank you Wintana for everything.You are the best. Frida from Chaucer gardens …

Frida · 26 August 2024

★★★★★ 5/5

Google

Elliot and his team are professional and caring. The explanation on the property is very clear and informative that out stands other agents in the area. Especially Wintana who will call to keep us update on the offer. I should come to Barnard Marcus Sutton earlier!

Kimmy · 27 July 2024

★★★★★ 5/5

Google

Been in my property for 3 months officially now and I’m so happy! Thank you to Nik who was the original agent and to Elliott who helped to get the sale over the line. Both extremely professional and approachable throughout the 6 months it took for me to get the key. Can’t thank you enough!

Olivia · 29 January 2024

★★★★★ 5/5

Google

I am currently selling a property via Barnard Marcus and the whole team are working hard to get our deal done. Elliot, Wintana, Georgia and Alex are personable, quick to act and good at keeping me updated with quick calls. Harvey is an excellent mortgage advisor. They work very well as a team. Definitely recommend.

A · 29 January 2024

★★★★★ 5/5

Google

Sold our home successfully, was on the market for a long time and many estate agents struggled. But was all done properly and carefully, Georgia spearheaded it and was very good with communication and advised us correctly. Will recommend to anyone.

Suthersan · 4 October 2024

★★★★★ 5/5

Google

A Reliable Mortgage Advisor I highly recommend Harvey Smith from Barnard Marcus Sutton for his exceptional dedication in helping us find the perfect mortgage product. While others repeatedly told us that nothing was available, Harvey tirelessly searched until he discovered the right option for us. His unwavering commitment and determination truly made a difference in our home-buying journey.

Peter · 26 October 2023

★★★★★ 5/5

Google

Excellent service and have no hesitation to recommend. The whole team from the Sutton Branch ensured a seamless purchase. Completion took place in less than 3 months from initial viewing. Special thanks to Alex Nelson who is the key handling person for his efforts and prompt responses to the inquiries all along.

Jerry · 28 February 2024

★★★★★ 5/5

Google

The staff is so approachable and helps in understanding the complex process of first time buyer . I thanks Wintana,Harvey and all other staff for making it easy to get a home in my busy schedule. It was amazing to have staff like this .

Dr · 28 May 2024

★★★★★ 5/5

Google

Great work from this team, especially Wintana, got my purchase through quickly in spite of a few challenges from the seller’s solicitors. Everyone in the office that assisted along the way was also always polite and helpful.

Penny · 25 September 2024

★★★★★ 5/5

Google

Me and my partner recently purchased our first property through Barnard Marcus. Unfortunately it took longer than expected due to solicitors not communicating, however Georgia was extremely helpful in getting us through the process and doing all she can to make it as smooth a process as possible.

Grace · 26 October 2023

★★★★★ 5/5

Google

Elliot is absolutely amazing! Professional, caring and helpful Very attentive, responsive and fast! I felt super special and supported. I highly recommend Elliot and the Barnard Marcus Sutton team.

Mark · 4 October 2024