5/5
Top service. Shoutout to ian, top lad.
Agent replied · 25 October 2024
Thanks Kyra for your amazing 5* review. Best wishes, Lucy, Customer Relations.
Trusted Agent profile · Sutton
★★★★★
233 reviews across 1 platform
9 Station Parade, Brighton Road, Sutton, SM2 5AD, SM2 5AD
Barnard Marcus's office in Sutton, at 9 Station Parade, is rated 4.5 out of 5 across 233 reviews on 1 platform, including 233 Google reviews rated 4.5.
Every review we hold for the Sutton office, from every platform, shown as written. First names only.
5/5
Top service. Shoutout to ian, top lad.
Thanks Kyra for your amazing 5* review. Best wishes, Lucy, Customer Relations.
5/5
Fantastic from start to finish, House sold within 2 weeks nothing was to much trouble
Many thanks Dean Matthews for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
Alex Nelson from Barnard Marcus was great throughout the sale of our property. He made such a positive impact on our process and got us a sale quickly once on board. If you’re going to use Barnard Marcus make sure you ask for Alex. His positivity is infectious! Can’t ask for anything more from an estate agent.
5/5
Just sold my flat with Barnard Marcus and have to say they made the whole experience far less stressful than I was anticipating. Alex especially was not only excellent at keeping my stress levels at bay , but also his handling along with Julie of our buyers was sometimes nothing short of a masterclass in diplomacy. I cannot recommend enough Thanks guys really professional team you’ve got there. Mark.
5/5
I used Barnard Marcus to sell my flat this year and the team were fantastic. We sold the property at asking price within 4 days of being on the market and even though the process had a few snags the team couldn’t have done enough for me. Elliot in particular was a great asset and responded to my endless texts and calls whenever I reached out to them - I would recommend them highly!
5/5
Outstanding Lettings Team - Have managed my portfolio for the past 12 months and couldn't be more complimentary. Megan and Sophie in particular are fantastic - Always quick to respond to any of my requests and have gone above and beyond to handle any queries on my behalf whilst I've been out the country.
5/5
I cannot thank enough the staff at Barnard Marcus for helping me to sell my flat… not once but twice (first buyer pulled out almost at exchange date) A big thank in particular goes to Alex for all his assistance and professionalism and also Jamie in regards my mortgage, but all of the team has been fantastic. Thank you again guys you rock!! Fran
5/5
Barnard Marcus have been amazing. Georgia and Elliott were both very professional and helpful. I would definitely recommend this company. Thank you!PositiveResponsiveness, Professionalism
5/5
I came to Barnard Marcus when I was unsure wether I should sell my property or rent it out. Both the sales and lettings team were able to provide me with really helpful advice and I didn't feel pressured by either side. For these reasons I would highly recommended going to Barnard Marcus, Sutton if you are thinking of selling, renting or buying as you will get good, genuine advice from friendly staff members who really do want to help!!
1/5
SCAM!!!! SCAM!!!! SCAM!!!!! Worst experience with this Company Left the property 4 months ago no sign of my deposit till date habe been told 2 months ago that my deposit has been released and now we are in end on Dec and no sign. Please Hire more professional and fit to do work on staff or shut down your business. A big money making business because the property is let again and barnard marcus now has my deposit and the deposit of the new tenant
1/5
I need to warn people of this branch that they will lie to you and not Return phone calls, it got to the point that we had to go via their head office to get the money they owed us as the Lettings manager Vincent Amgepong and Megan Reeves refused to tell us the truth. It took us nearly three months to get our money back as when we did actually speak to someone all they did was lie. Please use other estate agents in the area as these people are shockingly bad at their jobs.
5/5
Would highly recommend! Luke and the lettings team made the process of finding my parents a rental property very smooth and easy! They were always available to help whenever we had any queries which I can appreciate was difficult as my parents are both elderly and new to the rental market! If you are looking for a place to rent or even looking to rent out a place yourself then these guys would be the first agent I'd recommend to call!
5/5
We bought a house in a new development, and our first contact was Chelsey, who was our mortgage adviser. I have to say, she really set us off on a positive start. She is knowledgeable, caring, professional and simply lovely to deal with. She would even chase matters not specifically under her hat anytime we had a query or a request. Chelsey, thank you so much for making our experience that much nicer, and getting us a good mortgage deal. Keep up the good work.
5/5
Having previously previously been let down by other agents, I was very sceptical/reluctant to use their services again. This will be the third time I am moving house and, lo and behold, I can honestly say, Barnard Marcus, Sutton branch provided the best service in selling my property. At the initial valuation meeting with Elliot, he did not promise me 'heaven and earth' like two other very well known Estate Agents did. Instead, he assured me his staff would do all they could to sell my flat in a reasonable time frame. True to his word, even before my property went online, he had already arranged three prospective viewings. The flat was listed on 06/11/17 and I received, and accepted, an offer on 11/12/17. Throughout this time, all the staff, Elliot, Amanda, Chris (if you're looking for a mortgage he is your man!) and Scott, have been amazing. I can't fault them. Prior to the sale, there had been a constant flow of viewings and feedback after was timely, honest and informative. My advice to anyone looking to sell their property, avoid any estate agent who tries to bamboozle/impress with figures, fancy talk etc. The service, professionalism and integrity received from Barnard Marcus, Sutton branch has been exemplary. Incidentally, the person buying my flat was one of those who viewed the property before it went online. There's nothing like been pro-active and hitting the ground running. The speed and efficiency of the sale has now enabled me and my Fiancé to purchase our new property. I hope this unbiased review will help make up your mind. Please ignore all the previous negative reviews and give this great team an opportunity to market and sell your home.
5/5
I never find time to write reviews but I had to make sure I did today. If you can’t praise someone for not only selling your first ever home, but also finding you your forever home then when can you!? We wasn’t 100% sure if we were doing the right thing when we put our flat on the market. We had 2 valuations and then asked Scott to come out to give us his opinion. He gave us the most genuine answers and made us feel most at ease. We then had the pleasure of dealing with Amanda. She was very approachable, informative and professional and we sold our flat on the first day of viewings. She then found us a house perfect for our needs that we probably wouldn’t have even looked at had it not have been for her recommendation. Thank you very much Barnard Marcus Sutton.
5/5
Barnard Marcus agents helped me get my new house. They were there for me all the way from finding a suitable house up until I moved in the house. I would especially like to mention people from Barnard Marcus, who were of great help; Christopher Breach helping me with mortgage and all the stuff relating to financing, Scott and Elliot from sales helping me in finding a right house for me and the whole branch staff was very cooperative. Thank you for your great service and I really appreciate your efforts and hard work in finding and finalising a suitable place for me.
5/5
I would like to thank the staff at Barnard Marcus in Sutton for all their help during the sale of my property . Scott and Elliott in particular went above and beyond with the professional way they handled the sale ,which in this case was not always easy . They both kept in regular contact and kept me well informed and conducted themselves with integrity and courtesy throughout . Due to my circumstances I found the whole process difficult at times but they did their best to make it as stress free as possible and for that I will always be grateful . I would definitely use Barnard Marcus Sutton again if I needed to in the future .
5/5
A big thank you to all at Barnard Marcus Sutton! We have only good things to say about the personal service we received. A special thank you goes to our Sales Progressor, Julie Liles, who guided us down a very bumpy road to a successful sale! Her dedication and hard work on our behalf is very much appreciated and to be commended.
5/5
Absolutely brilliant! Despite the situation Barnard Marcus team managed to do an appointment following social distancing rules. Jamie is a wonderful adviser. Very knowledgeable and professional.
1/5
The staff at Barnard Marcus have given me a nightmare experience of letting my home whilst living abroad! They have succeeded in providing me with not one but TWO bad paying tenants! Their whole attitude towards me, in trying to ensure payments, looking after my home and helping me with making legal claims against these tenants has been appalling.The Manager of the branch has constantly ignored my emails - always out of the office or unable to answer emails!? I have been batted around from one incompetent staff member to another - all passing the blame onto their colleagues. Many of my colleagues have also had to rent their homes using different Agents and are shocked by the poor treatment I have received from BARNARD MARCUS IN SUTTON. I initially chose them because of their claims of years worth of awards - I am amazed they could ever be given an award for good service! There are plenty more Agencies to chose from and I advise anyone to do just that.
5/5
An absolutely incredible and easy experience with the lettings team here. Megan, Sophie, Jemma and Emily have been fantastic, they made the whole process very easy, let me review the tenants before hand and let me make an informed decision. They truly have been a bliss to work with!
5/5
We have been most impressed with Nic’s professionalism updating us at every step of the way of the sale of our mother’s house. His communication skills are exemplary and we would have no hesitation in recommending Nic and the whole Barnard Marcus team. Carole H and Suzie L
5/5
Chris, the Mortgage was very efficient and quick. The team in general were also very helpful. Any queries were dealt with in a timely manner. Would highly recommend.
5/5
Spoke with Sophie at Barnard Marcus when looking for a rental property. Absolutely amazing service we couldn’t fault her. She had the answers to any/all questions we had and did really well finding us exactly what we needed. Will definitely use Barnard Marcus in the future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Barnard Marcus's Sutton office has 233 reviews across 1 platform: 233 on Google.
Barnard Marcus Sutton is rated 4.5 out of 5 across all 233 reviews, and 4.5 out of 5 on Google from 233 reviews.
Barnard Marcus Sutton, 9 Station Parade, Brighton Road, Sutton, SM2 5AD, SM2 5AD.