Frank Innes Sutton-In-Ashfield reviews

★★★★★ 5/5

Google

What a fantastic experience my partner and I have had with Frank Innes, a fantastic service provided by Katy, Libby and Molly from start to finish, an impeccable service! Thank you so much to you 3 for making the process of buying our first (and forever!) home a great experience, we enjoyed every minute of it and couldn't find fault in the service you have provided, we can't thank you enough! We can't wait for you to come and see our home once we have completed the works. Keep up the great work!

Hayley · 28 January 2023

★★★★★ 5/5

Google

The service that Libby and her team provide is diligent and prompt. Communication throughout the process was excellent. I was always informed of progress and they always endeavour to address queries in a timely manner. Recommend.

Darrell · 2 July 2022

★★★★★ 5/5

Google

Very happy with the service provided by Dominic Taylor and Christian Dobb at Frank Innes. Whilst the sale took a long time, this wasn't the fault of Frank Innes, and Dominic and Christian kept me informed every step of the way. A successful sale - thank you!

Kathryn · 28 May 2020

★★★★★ 5/5

Google

Very friendly, professional and thorough team. Pleased with the house brochure and photos produced. Good communication regarding viewing appointments and the team showed my house to potential buyers with enthusiasm and knowledge. Very pleased I chose Frank Innes Sutton in Ashfiekd to sell my house.

Angela · 18 December 2024

★★★★★ 1/5

Google

Nightmare experience with this office when trying to sell a house in Sutton. Told us we had a cash buyer. Only found out through solicitor that we were in a chain when on verge of exchanging contracts, leading to further three-month delay. Then they lost the keys to the house that I’d handed into their office. Claimed they’d never received them. Shocking.

Trevor · 25 February 2024

★★★★★ 5/5

Google

Libby & Molly were both so helpful when we brought our first home through Frank Innes. They chased the solicitors and kept me updated throughout! Would definitely recommend.

Mollie · 6 February 2023

★★★★★ 5/5

Google

Been dealing with Paige since day 1, super lovely and has been an excellent help with the process. Highly recommend!

Luke · 26 September 2025

★★★★★ 5/5

Google

The team at both the Sutton and Mansfield branches could not have been more lovely and helpful! We had some issues with renting which were outside of the estate agents control, and they did absolutely everything to help us and move us into a new home swiftly. Extra appreciation for Michelle Jarvis who did such an amazing job and always had a smile even in stressful circumstances. We are so grateful!

Ruby · 29 June 2023

★★★★★ 5/5

Google

We contacted Frank Innes for a valuation and within 2 days of a valuation and professional photos taken we had back to back viewers and all offered above the asking price. The team including Libby, Lewis and Ellie are very professional and keep you updated every week, nothing is too much trouble. We used their solicitors with the sellers package and are very pleased with the online portal which was very straight forward to include step by step instructions. From start to finish it will be around 8 weeks for a completion date. Highly recommended for estate agents with a very friendly team.PositiveResponsiveness, Quality, Professionalism, Value

Dawn · 24 August 2022

★★★★★ 5/5

Google

Andy & I of Stanton hill put our house on the market with Frank innes and I have to say they been there for us every step of the way …..All of the staff have been brilliant , Rachael in particular is who we have dealt with mostly & I have to say nothing has been too much trouble whatever queries we have had …..having bought & sold several times the last few years I can honestly say we highly recommend them .

Lynn · 6 July 2022

★★★★★ 5/5

Google

The Sutton in Ashfield branch go above and beyond to get the right result,very nice to deal with.

David · 28 September 2025

★★★★★ 5/5

Google

Very helpful in regards to the sale of my property. Can’t thank Libby and molly enough. Would definitely use them again to sell a property.

Jamie · 27 February 2023

★★★★★ 5/5

Google

Having recently decided to put my property on the market I can honestly say the service from frank innes is outstanding. I decided to pop into the shop on Wednesday to put my property on the market, by Friday my photos had been taken and by Saturday it was on Rightmove. In less than a week I already have several viewings lined up. The girls in the office make a real effort to make you feel special by regular contact. I’m so pleased I’ve chosen Frank Innes and would highly recommend them to anyone wanting to put their property on market.

Hannah · 28 May 2022

★★★★★ 5/5

Google

We contacted frank inners two weeks ago to sell our property, libby shooter came out on the Wednesday to give us a valuation we was so pleased with her and everything she explained we went ahead with them. photos was on Thursday and our house went on the market for Friday. Viewings on Saturday and offer on Monday we couldn't say no too the whole team is amazing always on the ball letting us know straight away on updates, Ellie, libby, Chris have been going the extra mile for us I would highly recommend them

Carly · 28 May 2022

★★★★★ 5/5

Google

Thank you to the team at Frank Innes Sutton in Ashfield, we sold our house within 2 weeks. Great and professional service, very helpful. Big thank you to Libby, Dominic and Lewis. Any questions or queries were answered promptly.PositiveResponsiveness, Professionalism

Louise · 24 August 2020

★★★★★ 5/5

Google

My partner and I recently aquired a mortgage through their mortgage advisor, Kirtsy. She was absolutely incredible from helping us secure our purchase and step by step updates keeping us in the loop without needing to chase. Would highly recommend to anyone

Josh · 18 November 2024

★★★★★ 5/5

Google

Kelly and the team at the Sutton-in-Ashfield branch are a pleasure to deal with. They were very open and communicative throughout my whole buying process and always understood my position. I would strongly recommend them whether you're buying or selling!! Thanks guys!!

Hugh · 29 May 2019

★★★★★ 5/5

Google

A big thank you to Ebony and the team at Sutton in Ashfield branch. Ebony kept us informed all the way and went above and beyond to reassure us things were happening. A pleasure to deal with. Martin & Jane

Jane · 7 July 2019

★★★★★ 5/5

Google

I can't explain how nervous I was before selecting Frank Innes. I hate being sold to, and I get very anxious with the 'suited and booted' approach. However the whole team at Frank Innes are so approachable, and they calmed me down really well. We are happy to report that they work so incredibly hard. Our property went on the market on a Tuesday, within a few hours we had 2 viewings booked in. By Thursday less than 48 hours later, we had 5 viewings booked in and at this point it hadn't even gone on right move, and this was just the team passing information on and generating interest. The photographer they sent on the Thursday, and she was lovely and really had a great eye for detail and was enthusiastic about the house being staged properly. The property went on Right Move on the Friday morning, and then the flood gates opened. 24 hours later, we had sold our house! That's 4 days people - 4 DAYS!!! from going on the market to SOLD. I can't thank Frank Innes enough. They are great - don't be nervous about using them, the whole team are just absolutely superb!!PositiveResponsiveness, Quality, Professionalism, Value

Miles · 24 August 2021

★★★★★ 5/5

Google

Highly recommend using Frank Innes, they are a really helpful team and go the extra mile, especially Libby who has taken time out to call and update us at every step!

Chloe · 28 May 2021

★★★★★ 5/5

Google

Mohesha was great and helped massively with the sale!

James · 12 April 2025

★★★★★ 5/5

Google

Brilliant service from start to finish, Libby and her team really do a fantastic job, very professional, pleasant to deal with and caring attitude.

Stephen · 28 May 2022

★★★★★ 5/5

Google

I am currently selling my property through the Sutton-in-Ashfield branch, my property has been on the market for less than a month and is already under offer! I found there is a super friendly but still professional service from every person at Frank Innes, especially from Libby who has already gone the extra mile with various points of our sale! I couldn't recommend them enough! Thanks all! :)PositiveQuality, Professionalism

Emma · 24 August 2022

★★★★★ 5/5

Google

Been very helpful and always happy to help

JUDITH · 28 September 2025