Frank Innes Sutton-In-Ashfield reviews

★★★★★ 5/5

Google

I cannot recommend KIRSTY FORD highly enough! From start to finish, she was incredibly professional, knowledgeable, and supportive. She patiently guided me through the entire process, answering all my questions and making what could have been a stressful experience feel smooth and manageable. Her expertise and dedication ensured that my mortgage was approved quickly and without any hassle. I truly felt like she had my best interests at heart every step of the way. If you’re looking for someone who goes above and beyond to help you achieve your homeownership goals, KIRSTY FORD is the one to trust!

Bibian · 16 January 2025

★★★★★ 5/5

Google

We are very happy with excellent customer service we have received to date from Kirsty, the mortgage broker. I will highly recommend Kirsty to anyone looking for friendly, reliable person with great communication skills.

Aleksandra · 18 December 2024

★★★★★ 5/5

Google

From the initial valuation meeting to securing a sale, Libby and the team were extremely, professional and efficient with a great knowledge of the local market. The property was advertised very quickly and a sale achieved within few days. They were extremely proactive and helpful and continue to keep me up to date as the sale proceeds. I would highly recommend the team and would use againPositiveResponsiveness, Quality, Professionalism, Value

Diane · 24 August 2022

★★★★★ 5/5

Google

We recently sold our home with Frank Innes. Libby and Lewis were very helpful and proffessional throughout, all emails and call were answered promptly and nothing was too much trouble. Lewis, Libby and the photographer (I can't remember her name!) were very respectful of our home and made us feel very comfortable leaving it in.their capable hands. Thank you to Libby, Lewis and the team at Frank Innes.PositiveResponsiveness, Professionalism

Valentina · 24 August 2022

★★★★★ 5/5

Google

We’ve had a brilliant service from Libby, Lewis and the team at the Sutton-in-Ashfield, they’ve been very friendly, professional and proactive in helping us find the right buy to let properties. They stand out so much from other local agents and offer a great service from start to finish. I would definitely purchase properties through them again and would also choose them to sell properties in the future. Thank you 😊

Sharon · 28 May 2022

★★★★★ 5/5

Google

Kirsty is dealing/delt with our purchase of our property as first time buyers.. Could not think of anyone better to deal with this for us. Highly recommend Kirsty if it’s your first purchase or you are a little wary of the processes. Forever grateful for you, keep up the hard work!!

Ryan · 26 January 2024

★★★★★ 5/5

Google

Just sold a property through Frank Innes, a very smooth process from start to finish. Libby and her team were professional throughout, arranged viewing days, advised on identifying a buyer and kept in touch with me throughout, as well as doing their best to speed the process for the benefit of both me and the buyer. Would have no hesitation in recommending them and would certainly use them again.

Nic · 28 May 2022

★★★★★ 5/5

Google

We purchased our new family home Thanks to Libby and the amazing Team at Frank innes. Libby has been so helpful and literally in less then a week from coming across the property we wanted to view we was able to get ours sold before it went on the official market and the new property secured!! All thanks to the dedication of the Team! We are so happy, we highly recommend!!!PositiveResponsiveness, Quality, Professionalism

Becky · 24 August 2021

★★★★★ 5/5

Google

Have received brilliant service from Frank Innes with the sale of my house, Paige who is dealing with my sale is super helpful and communicative and friendly, and I’m glad I chose Frank Innes

Lorna · 20 March 2026

★★★★★ 5/5

Google

I cannot thank and recommend Kirsty Ford enough! She has been there through every single step of my journey, to finding a house, to sorting my mortgage! She's made a stressful situation so much better! I would not go anywhere else! 5*

Stevie · 25 May 2024

★★★★★ 5/5

Google

The team at Sutton In Ashfield were excellent throughout selling and buying our new home. They went the extra mile ensuring that we were always informed of what was happening and took all the stress out of it with communicating with the chain and solicitors. Kelly was absolutely amazing and was always on our side with a personal touch. A huge thanks is needed to the whole team for all of their time effort and dedication. The team are very passionate about what they do and this shows.

Nicola · 29 May 2019

★★★★★ 5/5

Google

When Wendy and I bought our bungalow through Frank Innes in December, we also had an appointment to view another bungalow property first, we were greeted that morning with a big smile by Kelly Tomlinson, (Senior Sales Negotiator) whilst viewing the property Kelly talked us through the whole process of buying from Frank Innes right up to completion, we viewed a second bungalow which Kelly organised for us, the owners of the bungalow showed us round, this was the one we purchased, that same morning Kelly dealt with everything for us, got in touch with solicitors and kept us informed every step of the way, she was amazing, it means a lot when buying properties is not something we do frequently, cannot recommend Kelly and Frank Innes enough, Once again Thankyou Kelly.................Top Lass, Alan and Wendy Biggin

Alan · 29 May 2019

★★★★★ 5/5

Google

Lewis is really a great asset to Frank Innes. And even though we are at the beginning of the house buying, he goes way and beyond to ensure we are supported, helped, and he endures we fully understand what is going on. where his transparent, professional, caring nature makes this experience of first time house buying and exciting, reassuring and low stressful experience. Thank you Lewis, you are absolutely amazing!!🙏👏👏👏PositiveResponsiveness, Quality, Professionalism

Angela · 24 August 2021

★★★★★ 5/5

Google

Cannot thank Mohesha and Kate enough for what they've done for my property sale. They've always gone above and beyond, they're always available and beyond lovely. You won't find a better estate agents. 10/10 and a true credit to Frank Innes.

Luke · 25 May 2024

★★★★★ 5/5

Google

Currently seeing our house, working alongside Libby & Lewis. The process from start to (near end!) has been seamless. They have been in constant contact, marketed the house beautifully, a long list of viewings followed with great offers. Even after the sale Libby has been in touch and helping us with the purchase of our new home. Thank you for your help, would highly recommend.

Paige · 6 July 2022

★★★★★ 5/5

Google

We're liaising with Lewis re: a house purchase. At all stages, Lewis and his colleagues have been friendly, informative and willing to help in any way they can. Hopefully this will help to make the whole process as smooth as possible. I'd definitely recommend Lewis and the team at Frank Innes in Sutton, they obviously take pride in providing a good servicePositiveResponsiveness, Professionalism

Sandra · 24 August 2022

★★★★★ 5/5

Google

I have been dealing with this friendly but professional team after choosing Frank Innes to market my mother and late father’s property. They have kept me well informed with the progress they are having, and I feel comfortable and confident that they are dealing with everything with my best interests in mind. I will definitely be recommending this super team to any family and friends that may need an estate agent in the future. Keep up the good work guys !

Craig · 22 September 2024

★★★★★ 5/5

Google

Kirsty Ford and Mohesha Palmer have both been instrumental in helping me buy my first property. They were both very welcoming and supportive from the outset, kept in touch regularly, and were patient with me. Kirsty did an excellent job helping me navigate mortgages too, making the process as simple as possible. The rest of the team were also friendly if I needed a moment of their time. All in all, it was a positive experience that I can wholeheartedly recommend to others.

Cory · 22 September 2024

★★★★★ 5/5

Google

Kirsty Ford - the most amazing woman! Has been helping me whilst becoming a first time buyer to understand the process, look at what works best for me and making it easy to understand throughout. Kirsty makes sure to check in regularly, even without having a property in mind, will check up on you, see how you're getting on with your search and then once you find somewhere is so supportive and helpful throughout the whole process. Couldn't be more grateful for the help so far!

Becca · 22 September 2024

★★★★★ 5/5

Google

We brought a house through Frank innes, and the process was fast and stress free. Lisa Walker was amazing always answering our enquiries and keeping us up to date on the purchase. We love our new home 😁 …

Michael · 26 March 2024

★★★★★ 5/5

Google

House is on the market at present but kate and the girls are helpful and always patient especially when i keep ringing and bombarding them all with questions which they always answer. A lovely team!!

Cheryl · 25 May 2024

★★★★★ 5/5

Google

Working with Frank Innes Sutton in Ashfield to sell my mums bungalow, they have been amazing at every step of the way. From the very first valuation with Kate and every step onwards they have been extremely helpful, very professional and I thoroughly recommend them.

Martin · 28 September 2025

★★★★★ 5/5

Google

Kirsty ford mortgage advisor what an amazing lady. I'm a first-time buyer and she was and still is by my side ! The knowledge and how much she care about you its unreal. She will make sure you get the best mortgage that fits you. I will be forever grateful for her. She supported me and calmed me down when it was stressful! Can't thank her enough. She is an honest person and she will tell you how it is and help you through it .Definitely recommend her service ! Amazing human being 🥰

Marta · 24 June 2024

★★★★★ 5/5

Google

Recently purchased a property with Frank Innes and the Sutton Branch office and we are investors so view a lot of properties in this area. Very professional outfit and very on the ball with communication. Lewis is our favourite tour guide when viewing properties so to speak. Very knowledgeable and courteous and is a good people person. Keep up the good work people.PositiveResponsiveness, Professionalism

Tim · 24 August 2021