Every review we hold for the Sutton-In-Ashfield office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThese girls are amazing. I'm sure they were sick of hearing my voice. But Mohesha will be on your side from start to finish. If you are buying or selling, give them a try. I hope your experience is as good as mine.
Jim · 25 May 2024
Agent replied · 23 August 2024
Thank you for leaving us your superb 5* review Jim Netting. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBought my new property through Frank Innes, thank you Libby for all your help, eventually got my dream property!
Sue · 1 August 2022
Agent replied · 28 May 2023
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleKate came out well prepared, she showed us her research of the local area and market and discussed price positioning for maximum effect online.
Both Kate and the office staff responded to emails and phone calls promptly and kept us updated.
Rob · 24 June 2024
Agent replied · 23 August 2024
Thank you for your brilliant 5* review and thank you for your kind words Rob. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe have had a really positive experience working with Kirsty Ford, the Senior Mortgage Services Consultant at Countrywide Mortgage Services working from within Frank Innes. We could not recommend her enough. What could be a really stressful experience has been made much easier by her professional and proactive approach.
Shannon · 28 May 2025
★★★★★ 5/5
GooglePolite and professional team. Thanks to Libby and Lewis who have supported me through buying my first home.PositiveProfessionalism
Chloe · 24 August 2022
Agent replied · 28 May 2023
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMohesha and Kate from frank innes @ Sutton in Ashfield branch have been absolute stars, they have both been end of phone every time and solved issues with solicitors, we had a good friendship with each other over the sale of our house. Thankyou so much Kate n Mohesha.
Joanne · 27 December 2023
Agent replied · 1 January 2024
Thank you for your 5*'s and kind comments! It is wonderful to see another positive review left for our local and hardworking team. Kind regards, Scott @ Customer Care
★★★★★ 5/5
GoogleKate, Kirsty, mohesha and Lisa have all been amazing at frank innes with the sale of our property. Professional, friendly and extremely good at what they do. I would definitely recommend them to anyone wanting to buy or sell their house.
Clare · 25 May 2024
Agent replied · 23 August 2024
Thank you Clare for taking the time to leave us your outstanding recommendation and 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThey've been amazing and so helpful to us! Really lovely people, who have kept in constant contact with us and can't do enough for us.
Would highly recommend!
Nikki · 4 December 2024
Agent replied · 9 December 2024
Thank you for your glowing 5* review and recommendation Nikki. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleA fantastic service from start to finish. Libby was great keeping me updated and giving me support when needed. 5 stars from me.
Warren · 28 May 2021
Agent replied · 28 May 2023
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMichelle and rest of the team are truly amazing! Would 100% recommend to anyone looking at buying or renting to go and speak to these guys!
Not that I’m planning on moving for a while but if and when it comes, I’ll be coming back to the team.
Thank you so much!!❤️❤️
Jade · 1 August 2023
Agent replied · 29 August 2023
It is great to read your about your experience with our local team and thank you for your 5* review! - Best wishes, Scott @ Customer Care.
★★★★★ 5/5
GoogleSpeedy and successful sale. Highly recommend Kirsty and the team at Frank Innes. We were kept informed every step of the way and everything went very smoothly. Thank you
Debbie · 29 May 2019
Agent replied · 28 May 2023
Thank you Debbie for your 5* review! I will of course make sure our local team are made aware of your kind words. Kind regards, Scott
★★★★★ 5/5
GoogleI first spoke with Lewis less than 24hrs ago, in that time he arranged a short notice viewing, gave me good professional (non-biased ) guidance. Helped negotiate my offer and processed the "For Sale" to "Sold STC" an absolute asset to Frank Innes! Professional, efficient, friendly .. and most definitely has got his finger on the pulse!! Many thanks LewisPositiveResponsiveness, Professionalism
Tim · 24 August 2022
Agent replied · 28 May 2023
Thank you so much for this fantastic 5* review Tim. We really appreciate your kind words for Lewis especially. Best wishes as this purchase progresses, Graham, Customer Relations
★★★★★ 5/5
GoogleWe recently put our house up with Frank Innes and can honestly say the service we've received has been perfect. Libby did our valuation and has made everything so smooth. Lewis and Molly have also been involved helping us with our viewings and the houses we have also been to view. They have all be super professional and extremely responsive. Would highly recommend!
Emma · 28 May 2022
Agent replied · 28 May 2023
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleKirsty Ford- Countrywide Mortgages
Cannot recommend this lady enough! I've done mortgages previously and this has been the best experience yet. Knowledgeable, helpful and so supportive. Couldn't of done it without her!
Thank you so much
Jessica · 25 May 2024
Agent replied · 23 August 2024
Dear Jessica, thank you for your glowing review of Kirsty Ford from Countrywide Mortgages! We are thrilled to hear about your positive experience and how knowledgeable and supportive Kirsty was throughout the process. We are delighted to have been able to assist you with your mortgage needs. Thank you for choosing Frank Innes Sales and Letting Agents Sutton in Ashfield.
★★★★★ 5/5
GoogleBrilliant service, sold our house in less than 2 weeks. Would highly recommend Frank Innes , Kate and Mohesha have excelled themselves.So thank you to them both. Looking forward to moving now.
Jayne · 25 May 2024
Agent replied · 23 August 2024
Many thanks Jayne Smith for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe recently finished to purchase 2 property with them. Everything went as expected from their side. Excellent communication. Highly recommend.
Adrian · 29 May 2019
Agent replied · 28 May 2023
Thank you Adrian for your glowing 5* review of our local Frank Innes team. It is always great to read such positive reviews and recommendation from our clients.
Kind regards, Scott
★★★★★ 1/5
GoogleDelayed advertisement, delayed solicitors by not listening. In fact apart from them actually advertising the property the rest was done by myself, chasing solicitors, talking to the buyers etc. So in effect paid £2000 for an advertisement. I would not recommend them and I’d definitely look elsewhere in future!
Amanda · 29 November 2022
Agent replied · 28 May 2023
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFantastic experience buying our forever home! Kelly went above and beyond for us. We would definately recommend!
Stacey · 29 May 2019
Agent replied · 28 May 2023
Thank you Stacey for your wonderful review and recommendation!
Best wishes, Scott
★★★★★ 5/5
GoogleLewis is amazing! He has been a massive help.PositiveQuality
Jaz · 24 August 2021
Agent replied · 28 May 2023
Thank you for your kind 5* review!
★★★★★ 5/5
GoogleChose to use Frank Innes because they seemed the most eager to get our house on the market. Throughout the process Lewis, Molly and Libby have gone above and beyond our expectations. And we’re really pleased we chose to use them. Couldn’t recommend enough. Thanks to all of them!PositiveProfessionalism
Jim · 24 August 2022
Agent replied · 1 October 2023
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCurrently in the process of selling our house with Frank Innes with the help of Libby and Molly. Both have been amazing at keeping us updated!
They did a great job at marketing the house and we had many viewings and offers because of it.
Couldn’t recommend them enough!!
Holly · 1 August 2022
Agent replied · 28 May 2023
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCurrently going through mortgage process with Frank Innes in Sutton-in-Ashfield and they have been incredibly helpful to myself and my partner. As first time buyers, they have helped guide us through everything and are very responsive to both emails and phone calls. Great team and would definitely recommend. x
Becky · 28 May 2022
Agent replied · 28 May 2023
Thank you for your wonderful 5* review and recommendation. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleChose to use Frank Innes because they seemed the most eager to get our house on the market. Throughout the process Lewis, Molly and Libby have gone above and beyond our expectations. And we’re really pleased we chose to use them. Couldn’t recommend enough. Thanks to all of them!
J · 28 May 2022
Agent replied · 28 May 2023
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJust completed a very difficult and lengthy sale process for 2 properties and I cannot thank enough to all Frank Innes's professional staff, and in particular to Kelly Tomlinson who went above and beyond to ensure the job gets done. Good communication and engagement with all parties at all times, I strongly recommend this branch for their exceptional services!
Cora · 29 May 2019
Agent replied · 28 May 2023
Thank you Cora for your wonderful 5* review of our local Frank Innes team. It is great to read that you found our team so helpful and professional. I will of course make sure your kind words are forwarded to Kelly and the team. Best wishes, Scott
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