Every review we hold for the Sutton-In-Ashfield office, from every platform, shown as written. First names only.
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5/5
GoogleCouldnβt have been more helpful during a transition of moving letting agents and then for the sale of the property. Went above and beyond during the transition then Kept us updated through the whole process of the sale and would highly recommend.
Mark Β· 2 July 2022
Agent replied Β· 28 May 2023
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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5/5
GooglePurchasing our dream bungalow with Frank Innes, Sutton-in-Ashfield
Service excellent. Phone call from Molly just to say congratulations on our purchase she was so happy for us. Two lovely ladies Libby and Molly thank you both
Jenny Β· 28 January 2023
Agent replied Β· 28 May 2023
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
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5/5
GoogleThe team at frank innes were brilliant, from putting our house up for sale to completion. Kelly went above and beyond to make sure that our sale was as stress free as possible. Defiantly recommend the team at Frank Innes Sutton.
Paige Β· 29 May 2017
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5/5
GoogleFrank Innes were extremely helpful,understanding and friendly.The staff were always happy to answer every question and query and give advice,which proved beneficial to me.Nothing was too much trouble.Did a great job selling my apartment in less than three weeks
Philip Β· 31 August 2022
Agent replied Β· 28 May 2023
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
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1/5
GoogleI get the feeling that they are pleasing themselves internally on houses that come up for sale (a lot of inside jobs and back handers going off in my opinion) after speaking to someone about a house I was interested in.
GavXTC Β· 28 May 2022
Agent replied Β· 28 May 2023
Hello, I am sorry you feel this was please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
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5/5
GoogleThe process so far has been well managed by Libby and Gemma. Both of them have been knowledgeable and up to date with our case. They have always kept me in the loop with its progress and are quick to chase relevant parties. Would recommend.PositiveResponsiveness, Professionalism
Eleanor Β· 24 August 2021
Agent replied Β· 28 May 2023
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
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5/5
GoogleI called into the branch a few days ago and spoke to libby. She was extremely helpful and guided me to exactly what I needed. Can't recommend her high enough. Keep up the good work πPositiveResponsiveness, Quality, Professionalism
David Β· 24 August 2022
Agent replied Β· 28 May 2023
Thank you so much for this fab 5* review David. We really appreciate your kind words for Libby too. Best wishes, Graham, Customer Relations
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5/5
GoogleHighly Recommended! Frank Innes are the most helpful, dedicated agents, we have used them several times and will continue to do so. Fantastic service - especially from Libby who always goes the extra mile. We look forward to continuing to deal with you all!PositiveProfessionalism
Jodie Β· 24 August 2021
Agent replied Β· 28 May 2023
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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5/5
GoogleAmazing personal service! The team have gone above and beyond, photos are fantastic, and we can't thank everyone enough at this stage. Photos done on Thursday, online on Friday and several offers on Monday. So pleased we went with Frank InnesPositiveResponsiveness, Quality, Professionalism, Value
Jennifer Β· 24 August 2021
Agent replied Β· 28 May 2023
Many thanks for your brilliant comments and 5* review. Kind regards, Lucy, Customer Relations
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5/5
GoogleAfter just a couple of weeks of Libby coming in and taking new photos of the house and a small price drop the house was sold. All have been helpful throughout and have confidence that the team will be on hand to help to finalise the move.PositiveProfessionalism, Value
Chris Β· 24 August 2020
Agent replied Β· 28 May 2023
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott @ Customer Relations.
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5/5
GoogleLibby, Louis and Gemma have been amazing at keeping me up to date every step of the way of the sale of my house. They are all polite, courteous and more than happy to help with any queries you have.PositiveProfessionalism
Sarah Β· 24 August 2021
Agent replied Β· 28 May 2023
Thank you for the wonderful 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleGreat service very very happy. THANK YOU
Clyde Β· 25 May 2024
Agent replied Β· 23 August 2024
Clyde Derbyshire thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
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5/5
Googlewith past experiences of estate agents they were excellent good manners smile and very helpful far better than most they did what was asked of them
Russell Β· 28 January 2023
Agent replied Β· 28 May 2023
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
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5/5
GoogleReally happy with the service from Frank Innes, always happy to help and answer any worries we had. Explained everything in great detail and just went above and beyond. Would 100% recommend using them!PositiveResponsiveness, Quality, Professionalism, Value
Rosie Β· 24 August 2021
Agent replied Β· 28 May 2023
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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5/5
GoogleLibby, Lewis and Chris have been an excellent team and have worked hard to help us get our property sold quickly and for the right price :-)PositiveResponsiveness, Professionalism
Claire Β· 24 August 2022
Agent replied Β· 28 May 2023
Many thanks for your brilliant 5* review! Best wishes, Lucy, Customer Relations.
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5/5
GoogleFirst class service from Libby and Chris on my purchase . Any problems they were always on hand . A very professional service. Thank you for your help and advice.
Samantha Β· 28 May 2022
Agent replied Β· 28 May 2023
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
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5/5
GoogleReally pleased with the excellent service I received from both the sales team and the rentals team. Thank you all for making the process so easy π β¦
Angie Β· 28 May 2022
Agent replied Β· 28 May 2023
Thank you for your wonderful 5* review . Kind regards, Lucy, Customer Relations.
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5/5
GoogleHelpful, kind and fast. The best estate agency for me until now
Harun Β· 23 October 2023
Agent replied Β· 29 October 2023
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleA big thank you to Christian and Dominic. Sold my house within a day. Very professional and great service. Highly recommend.
Mark Β· 28 May 2020
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5/5
GoogleWe had an issue with the house we are buying and Libby sorted it out for us straight away without any stress or hassle
Ross Β· 31 August 2022
Agent replied Β· 28 May 2023
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleGreat service from all. I have just completed a purchase and throughout the team have been friendly and approachable, thank you !PositiveResponsiveness, Professionalism
Alice Β· 24 August 2022
Agent replied Β· 28 May 2023
Thank you for your outstanding 5* review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleVery good service. Honest, understanding and informative. Will definitely use again. Only had a valuation but the detail and knowledge was of an excellent standard. Definitely recommend.PositiveResponsiveness, Quality, Professionalism
Andrew Β· 24 August 2021
Agent replied Β· 28 May 2023
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
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5/5
GoogleThank you for your work my house sold really quickly and the solicitors that you recommended were great too
Holly Β· 28 May 2022
Agent replied Β· 28 May 2023
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
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5/5
GoogleI recently viewed a couple of properties with Lewis. Very prompt & professional & I would be happy to deal with him again.PositiveResponsiveness, Professionalism
Richard Β· 24 August 2021
Agent replied Β· 28 May 2023
Thank you for the wonderful 5* review. Best wishes, Lucy, Customer Relations.
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