Trusted Agent profile · Sutton Coldfield

Anderson Residential Sutton Coldfield reviews

4.5

★★★★★ Excellent

316 reviews across 1 platform

14 High Street, Sutton Coldfield, B72 1UX

Part of Anderson Residential - Sutton Coldfield, see every office.

Anderson Residential's office in Sutton Coldfield, at 14 High Street, is rated 4.5 out of 5 across 316 reviews on 1 platform, including 316 Google reviews rated 4.5.

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4.5 / 5

316

Reviews on Google

This office

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Reviews

Every review we hold for the Sutton Coldfield office, from every platform, shown as written. First names only.

5/5

Google

A really fabulous team! I was supported mostly by Kelly and although it was obvious they were quite stretched and stressed, she managed my tenancy process with peak professionalism and grace. Kudos to you all!

Opemipo · 27 June 2024

Agent replied · 26 August 2024

Thank you for your brilliant 5* review Opemipo Olufowobi. Best wishes, Lucy, Customer Relations.

5/5

Google

Thank you Laura and team for making this such an easy transition. Finding a place to moving in just a few weeks . X

Karen · 25 May 2020

Agent replied · 25 May 2023

Thank you for taking the time to leave us this excellent review, it's great to see that the team were once again able to provide their proven, 5* service! Best wishes, Donna.

5/5

Google

Great professionalism. I could not be more satisfied with the service, in record time they have found me a flat to rent according to what I was looking for. Kelly, one of the agents, has always been attentive to my needs, and always available when I needed it.

Igor · 21 August 2023

Agent replied · 28 August 2023

Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations

1/5

Google

If you felt you have picked a highly professional estate agent, I feel for you. Never Ever go with these time wasters. They just pass the book and are quite happy to leave me with no heating or hot water considering I’m still expected to pay rent. Don’t waste your time with these, go elsewhere - save yourself the stress. I wish I had done the same!

George · 25 May 2021

Agent replied · 25 May 2023

Good morning, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

5/5

Google

Very straight forward and professional. Sophie provided me with incredible service.

Jack · 17 May 2025

Agent replied · 17 April 2026

Many thanks Jack for taking the time to leave us your glowing 5* review. Best wishes, Lucy, Customer Care.

5/5

Google

Lauren did a great job showing me around a potential property.

Reuben · 17 May 2025

Agent replied · 17 April 2026

Hello Reuben, Thank you for your wonderful 5* review! We're thrilled to hear that Lauren did a great job showing you around the property. If you have any more questions or need further assistance, feel free to reach out. Best regards, Lucy, Customer Relations Team

5/5

Google

Izzey & Felicity very helpful in finding me a good tenant swiftly and efficiently. No complications whatsoever, very good service.

Jamie · 18 January 2025

Agent replied · 23 January 2025

Thank you for your wonderful 5* review Jamie! I'm delighted to hear that Izzey and Felicity were able to assist you efficiently in finding a good tenant. We strive to provide a seamless service, and your feedback is greatly appreciated. Best regards, Lucy, Customer Relations Team

5/5

Google

Great experience from the whole team at Anderson’s, I will definitely be letting my property out with these guys!

Jordon · 18 January 2025

Agent replied · 23 January 2025

Thank you for your fantastic 5* review Jordon! We're thrilled to hear that you had a great experience with our team at Anderson Residential. We look forward to assisting you with letting your property. Best regards, Lucy, Customer Relations Team

5/5

Google

Was nice and well informative Lauren Mokes

Cleveland · 17 June 2025

Agent replied · 17 April 2026

Thank you so much for your kind words, Lauren! We're thrilled to hear that you found our service informative. It's our goal to provide top-notch customer experiences. We appreciate your support! Kind regards, Lucy, Customer Relations.

5/5

Google

They are very good and ready to help. Be rest assured you that they will give you the best

Akintunde · 16 January 2025

Agent replied · 23 January 2025

Hello Abolade, thank you for your wonderful 5* review! We're thrilled to hear that you found our team helpful and that you feel assured of receiving the best service. Best regards, Lucy, Customer Relations Team

5/5

Google

Brilliant service by the letting steam. Particular mention to Harry and Kelly who rented out my property very efficiently.

Kristian · 7 January 2025

Agent replied · 9 January 2025

Thank you for taking the time to share your experience and for your wonderful 5* review Kristian! Kind regards, Lucy, Customer Relations.

5/5

Google

Nothing but excellent. Wonderful staff and great services.

Oluwasheyifunmi · 17 May 2025

Agent replied · 17 April 2026

Thank you for your glowing 5* review. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.

5/5

Google

Great customer service 👌 …

Ioan · 17 June 2025

Agent replied · 17 April 2026

Thank you for the kind review! At our agency, providing exceptional customer service is our top priority. We're delighted to hear that you had a positive experience with our team. Your satisfaction means everything to us! 😊 Kind regards, Lucy, Customer Relations. …

5/5

Google

can not recommend these guys enough, the manager Laura, and Sarah, went above and beyond from the first initial enquiry to signing the paperwork. friendly and professional, all our enquiries were answered with a smile and nothing was too much trouble, the manager even offered to work her day off just to help us get in the property earlier. will not use any other agents. keep up the great service.

Sean · 26 May 2019

Agent replied · 25 May 2023

Thank you Sean for taking the time to leave such a wonderful review. I will make sure that the branch are aware of your comments. Best wishes, Mark

1/5

Google

Very poor company, will say anything to get you through the door and then drop you.

Laurie · 21 January 2025

Agent replied · 23 January 2025

Hello Laurie, I'm sorry to hear about your experience with our company. We strive to provide honest and reliable service, and it's disappointing to learn that we fell short in your case. Please contact us at review@countrywide.co.uk so we can address your concerns directly. Best regards, Lucy, Customer Relations Team

5/5

Google

Thank you Anderson's for a pleasant experience ,and your professionalism is outstanding Great service all round

Tracey · 20 January 2025

Agent replied · 23 January 2025

Thank you for your thoughtful 5* review Tracey! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

Amazing staff and great customer service.

Justina · 17 May 2025

Agent replied · 17 April 2026

Thank you for taking the time to leave us this amazing 5* review Justina. Kind regards Lucy, Customer Relations.

5/5

Google

Great experience with the letting agent.

Veronica · 17 May 2025

Agent replied · 17 April 2026

Thanks Veronica for your great 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Used Anderson for a rental apartment which myself and my family are moving into. Kelly from here helped throughout the process and was very helpful, friendly and very professional at the same time. The process as a whole has been carried out effortlessly. And myself and my family thank Anderson for what they have done

Sean · 25 May 2022

Agent replied · 25 May 2023

Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.

5/5

Google

Extremely reliable service, very transparent and had my trust 100%. Answered all my questions and left me with no doubt. Very successful outcome and one very happy customer.

Anna · 28 May 2024

Agent replied · 26 August 2024

Many thanks anna wheeler for your fantastic 5* review. Best wishes, Lucy, Customer Relations.

1/5

Google

Most of the staff are very professional and talk with manners and respect but Felicity McCool has no manners or how to talk professionally to client's

Z · 27 June 2024

Agent replied · 26 August 2024

Hi Z, We appreciate your feedback and are sorry to hear about your experience with Felicity, despite the positive comments you have made about your experience as a whole. Should you wish to discuss further, please contact us via review@countrywide.co.uk.

5/5

Google

Great experience with Anderson Residential Letting agency in Sutton Coldfield, so glad to pick up the keys for our new home!

Giedre · 17 October 2025

5/5

Google

We are a company contracted by Andersons and they are amazing to work with. We have been working with them for many years and have a strong working relationship with Laura, Sarah S, Sarah L, Maria, Kirsty, Patsy and Kelly. They are a fantastic team and joy to work with! We hope to continue working with them for many many many many years!!!

Dea · 3 June 2020

Agent replied · 3 June 2023

Thank you for your 5* review! It is great to read such positive feedback and I will make sure your comments are passed onward to the team. Kind regards, Scott

5/5

Google

We are a company contracted by Andersons and they are amazing to work with. We have been working with them for many years and have a strong working relationship with Laura, Sarah S, Sarah L, Maria, Kirsty, Patsy and Kelly. They are a fantastic team and joy to work with! We hope to continue working with them for many many many many years!!!

Dea · 25 May 2020

Agent replied · 25 May 2023

Thank you for your 5* review! It is great to read such positive feedback and I will make sure your comments are passed onward to the team. Kind regards, Scott

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