Trusted Agent profile · Sutton Coldfield
★★★★★
306 reviews across 1 platform
14 High Street, Sutton Coldfield, B72 1UX
Anderson Residential's office in Sutton Coldfield, at 14 High Street, is rated 4.4 out of 5 across 306 reviews on 1 platform, including 306 Google reviews rated 4.4.
Every review we hold for the Sutton Coldfield office, from every platform, shown as written. First names only.
5/5
GoogleI had a very good experience with Anderson letting agents. The staff are nice and helpful. I recommend the service to my friends and family. Thank you
Thank you for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleHad the pleasure of using this agency recently, everything went very smooth from start to finish. Kelly was fantastic, very helpful and more than happy to assist me with any questions.
Thank you for your wonderful 5* review. I shall made sure the local team are made aware of your kind words along with their Regional Director. Kind Regards, Scott @ Customer Care
5/5
GoogleWonderful experience with Anderson……
Thank you for the lovely review! We strive to provide exceptional experiences for all our customers, and we're glad to hear that you had a wonderful time at Anderson. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleAmazing helpful staff, made our first move so easy and smooth sailing. Would defiantly use this company again 😊 …
Hello Charley, Thank you so much for your wonderful 5* review! We're thrilled to hear that our team made your first move easy and smooth. We look forward to assisting you again in the future. Best regards, Lucy, Customer Feedback and Support Team
5/5
GoogleHighly recommend Andersons , very professional and go above and beyond 👏 …
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
1/5
GoogleDiscriminating against people who have a low income. I had a guarantor for a property who earned double the annual amount required and it still wasn’t good enough. I will be going to the papers about how I have been treated - it is disgusting. The reason I work part time is because I’m studying to become a midwife. * Annual income required * is a loophole these letting agencies have found so they don’t have to rent to people who aren’t LOADED. I had everything needed to let a property and it still wasn’t good enough. Because they don’t want to let to people who don’t earn thousands a month. Ridiculous. You will see the article soon as I am going to the papers and my local MP.
5/5
GoogleHi there, I just spoke with felicity on the phone about a property and she was super helpful, informative, kind and considerate and was really insightful with all the information I required. Will definitely be using Andersen in the future
Thank you for your thoughtful 5* review Patrick! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleDealt with Kelly recently as she found a new tenant for one of my properties. Have dealt with her before and always found her to be extremely helpful, professional and knowledgeable.PositiveQuality, Professionalism
Thank you for taking the time to share your experience and 5* review! Kind regards, Scott @ Customer Relations
5/5
GoogleCannot fault the service provided by Laura Trawford and her team. Very understanding and caring. From viewing to getting keys only took 6 days. Thank you for making this happen so quickly.
Thank you Carol for taking the time to leave us your 5* review. Best wishes, Scott @ Customer Relations.
5/5
GoogleIzzy, Felicity and Kelly.. I can't thank you enough for the personalised, professional and freindly service you provided. The whole experience of renting a property was smooth from my initial enquiry through to moving day Thank you all again
Thank you for taking the time to leave us this amazing 5* review Jojo. Kind regards Lucy, Customer Relations.
1/5
GoogleIf I could put 0 stars I would, tried to keep my holding deposit from THEIR fault yet told me it was mine, they finally coughed up the refund after 4 weeks yet the money still wasn’t refunded to me in the time frame it was meant to be. Absolutely terrible!!!
Hello Lauren, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleWas hunting for a place to rent when I was called by Anderson with a property I'd be interested in, Izzey Tasewych organized it all and helped me finally get my foot in the door after a year's hunting. Friendly, consistent, and really helped make the whole process far less daunting.
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleThis is my first time using Anderson's, and I am very impressed with the service I have received from Sophie Jones! …
Hello Charlie, Thank you so much for your wonderful 5* review! We're thrilled to hear that … More
5/5
GoogleCannot fault the service provided by Laura Trawford and her team. Very understanding and caring. From viewing to getting keys only took 6 days. Thank you for making this happen so quickly.
Thank you Carol for taking the time to leave us your 5* review. Best wishes, Scott @ Customer Relations.
5/5
GoogleFelicity has found the perfect tenant for my property. It was a quick and easy process. Will definitely be recommending Anderson to anyone who wants a quick and easy process .
I'm thrilled to hear that Felicity was able to find the perfect tenant for your property so efficiently. Thank you Charlotte for your brilliant 5* review. We truly appreciate your recommendation and look forward to assisting you again in the future. Best regards, Lucy, Customer Relations Team
5/5
GoogleThe team were very informative and knowledgeable putting my mind at ease when finding a tenant
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Feedback and Support Team.
1/5
GoogleI wish I read the reviews about this residential agency before renting with them. I paid my rent regularly and on time, but when I vacated the property, they charged me exorbitant amount just to clean the oven, wash curtains (I used my own curtains when I moved into the property, and kept theirs in a safe place). I also took photos of the property before vacating it. After so much delay, they contacted me to say they were not refunding my deposit. Horrible experience! Horrible extortion!NegativeProfessionalism, Value
Thank you for taking the time to leave us your comments and I am sorry if this has been your experience. Please do contact us at review@countrywide.co.uk should you wish to discuss further. Kind regards, Scott @ Customer Relations.
1/5
GoogleI've had a shocking experience with anderson, just moved into a property to find the majority of issues not resolved, me and my partner had to deep clean the whole house despite been advised this would be done, it took 2 days for them to fit light bulbs, then i just find out that all documents upon moving in have not been handed to us! the only individual that has given us any help and understanding is Laura from the Sutton coldfield branch!.. If i didn't love the property as much as i do (area, general room size etc) then i would of cut my losses with them.
Good afternoon, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy.
5/5
GoogleToday with Laura nikes if viewing this property she was very informative and brilliant customer service
Thank you for sharing your positive experience with us! We are thrilled to hear that Laura provided you with informative and excellent customer service. We strive to exceed our customers' expectations and are grateful for your feedback. Thank you for choosing our business! Kind regards, Lucy, Customer Relations.
5/5
GoogleThis is my first encounter with the agency and Izzey was helpful.
5/5
GoogleGreat customer service and helpful with any questions during my viewing, would recommend!
Hello Kelly, Thank you so much for your wonderful 5* review! We're thrilled to hear that you found our customer service great and helpful during your viewing. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleVery quick and efficient process. Friendly and organised. Great service.
Hello Steevo, Thank you for your wonderful 5* review! We're thrilled to hear that you found our process quick, efficient, and friendly. Your feedback is greatly appreciated. Best regards, Lucy, Customer Relations Team
5/5
GoogleAbsolutely superb! Highly recommend. The fantastic team at Anderson's let out many of our properties of varying sizes and price ranges. Laura Trawford in particular oversees and carefully manages our needs even when we must drive her up the wall with queries at times. She and the rest of the lovely team at the Sutton Coldfield branch are patient and above all really know their stuff! Thanks for all the hard work you're ace!
Thank you so much Lisa for the 5* review and recommendation. I will of course ensure you high praise is passed on to all the branch. Best wishes, Lucy.
1/5
GoogleSave yourself all the trouble and stay away if using as a letting agent. My experience was a poor one. A property I let with them came back in a shocking state. They gave the tenant back the security deposit and I got charged with a cleaning fee of £400, the property however looks like no such standard of work was carried out. When confronted about this all I got was a late reply offering a little less commission on a future let. There are plenty other letting companies out there, don't waste your time with these.
Customer experience is very important to us and as such I would greatly appreciate it if you could contact us at review@countrywide.co.uk to discuss any concerns you may have. Kind regards, Tracey.
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