Trusted Agent profile · Sutton Coldfield
★★★★★
306 reviews across 1 platform
14 High Street, Sutton Coldfield, B72 1UX
Anderson Residential's office in Sutton Coldfield, at 14 High Street, is rated 4.4 out of 5 across 306 reviews on 1 platform, including 306 Google reviews rated 4.4.
Every review we hold for the Sutton Coldfield office, from every platform, shown as written. First names only.
5/5
GoogleLauren showed me round a property, she was punctual, very polite and well presented too, especially considering it was a hot day - kudos to her. Very please with service received so far
Thank you for your glowing 5* review Emma. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleThe service provided was excellent. Ann was attentive, courteous, and efficient. Overall, a very positive experience."
Very kind of you to leave our local team this 5* review! I shall ensure they are made aware of your wonderful comments! Best wishes, Scott @ Customer Care
5/5
GoogleVery help and responsive - has been a pleasure ❤️
Thank you so much for your kind words! It was a pleasure assisting you and we're glad to know you're happy with our service. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleEasy from start to finish. Kelly was fantastic and made what was a stressful experience of finding a place to move into, a walk in the park. Couldn’t reccommend Anderson’s or Kelly any more than I do.
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleThe service provided was excellent. Ann was attentive, courteous, and efficient. Overall, a very positive experience."
Very kind of you to leave our local team this 5* review! I shall ensure they are made aware of your wonderful comments! Best wishes, Scott @ Customer Care
5/5
GoogleAndersons offer something different than I have found with other letting agents. They actually listen, give advice and support you when you need it. They work with you so its a win win for you and your tenants. They are a great team, professional and follow up as and when agreed. If you are looking to let out a property and would like to work with people who actually care about doing a good job, then Andersons are your people.
Many thanks for the fantastic 5* review and your kind words. Kind regards, Lucy, Customer Relations.
5/5
GoogleI recently had the pleasure of working with this letting agency, and I must say, they are the best in town! Not only were they incredibly professional and efficient, but their friendly demeanor made the whole process a breeze. From start to finish, they exceeded my expectations, and I wouldn't hesitate to recommend them to anyone in need of letting services.
John Bello thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleAna Lemos handled the deposit reclaim process at the end of my tenancy and I must say she was so helpful and kind. She handled our case with empathy despite experiencing difficulties with our landlord and helped us to get the undisputed amount of our deposit released. She also assisted us with all we needed to raise the dispute on the remaining amount. Thank you again Ana.
Thank you for the fantastic 5* review and I would like to wish you the very best for the future Oluwadamilola. Kind regards, Lucy, Customer Relations.
5/5
GoogleExcellent services ,thanks to Sophia😁 …
5/5
GoogleFelicity was extremely helpful through the whole process !
5/5
GooglePraise to Lord. All the staff are really helpful and kind. Thanks to Kelly and Anderson agency.
Many thanks Sowmiya for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleThank you to Kelly Gardner and the Lettings Office at Sutton who dealt with an issue that I had regarding my property that I rent out. Kelly dealt with the issue promptly and resolved the issue to my satisfaction. Thank you.PositiveResponsiveness
Thank you for your wonderful 5* review. I shall made sure the local team are made aware of your kind words along with their Regional Director. Kind Regards, Scott @ Customer Care
5/5
GoogleGood knowledge of the property and very helpful
We are thrilled to hear that our team's knowledge and helpfulness made a positive impact on your experience. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleIzzey was very professional. Was easy to speak to and answered all of my questions.
Thanks for the wonderful 5* review Ryan Walsh! Best wishes, Lucy, Customer Relations.
5/5
GoogleI've been looking for a place to rent for a long time now ! And not had any joy either the estate agents don't get back to me or I've got a viewing and they've not turned up ... Then I got a place through andersons in Sutton coldfield meghan duckett was the lady who I was dealing with , Not only did she do an amazing job getting me the place i wanted .she was very helpful with paperwork i had trouble with ...100% Thanks very much to a caring helpful lovely lady 😀
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleI got The best service for rent.
Thank you for your kind words! It was a pleasure serving you and we're glad to know that we were able to provide you with the best service for your rental needs. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleFantastic service from Laura and team!
Many thanks for your marvellous 5* review Harry. Best wishes, Lucy, Customer Relations.
5/5
GoogleWhat a wonderful branch, everyone I've spoken to has been so polite and helpful. Especially izzy who did a viewing with me today. I can't thank her enough for her help. It's quite obvious nothing is too much for her. Thank you so much.
Many thanks for your marvellous 5* review Adam. Best wishes, Lucy, Customer Relations.
5/5
GoogleKirsty at Anderson is excellent and prompt. She gets arrangements done swiftly and promptly. The letting agency itself helped me to a smooth start as a landlord.
Hello Anirban, Thank you for your wonderful 5* review! We're thrilled to hear that Kirsty and the team at Anderson Residential Letting Agents were able to assist you promptly and help you have a smooth start as a landlord. Best regards, Lucy, Customer Relations Team
5/5
GoogleI met lauren today for viewing the property.she was very lovely and came on time. she was very well coming and kind . thanks to her and her team
Thank you for taking the time to leave us this amazing 5* revie. Kind regards Lucy, Customer Feedback and Support Team.
5/5
GoogleI was extremely pleased with how above and beyond the team went to market my property (picking up the keys from another letting agent and marketing the property within the same day on request of me asking to market the house) and then how quickly viewings were held on the following day from property put up on the market and offers put forward by tenants on that same day. I was even pleased with the rental rate i received from the calibre of tenants put forward. Love how bubbly all team members are in Andersons and helpful. I hope your business continues to blossom and will definately be recommending your business and repeat business with you all in the future. Take care! MWAH !
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI’ve dealt with Anderson’s on a couple of occasions while looking for a property and I’ve always found them to be prompt and professional, especially Kelly on the Lettings side!
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleGood and humane services. Very helpful. Highly recommended.
Thank you so much for trusting us with your business. We are glad to hear that our services have been helpful to you and that you would recommend us to others. It means a lot to us! Kind regards, Lucy Mawer, Customer Feedback and Support Team
1/5
GoogleAVOID IF YOU WANT YOUR DEPOSIT BACK I’ve been renting with letting agencies for years and in a few different countries but I’ve never seen that level of dishonesty. My partner and I have rented a flat with Andersons Sutton Coldfield for a bit more than a year. It wasn’t in a great condition when we moved in but we knew it was a temporary place for us so we didn’t really mind, but for some reason they were expecting us to leave it in a better condition when we moved out. Flat was clean but far from spotless, loads of lightbulbs were not working when we moved in but they have charged us for the replacement of lightbulbs and 8 HOURS of cleaning when we left the property. Now, I would have agreed to pay for additional cleaning as I can understand that, despite having taken a day off to clean, I’m not a professional cleaner; but 8 HOURS of professional cleaning in a SMALL flat that I have spent hours to clean before I left… that I can’t understand. Besides that, no help with property maintenance, which is their job- while renting: we have been left for more than 5 weeks without hot water in the kitchen. We ended up giving up on having this repaired (we knew we were about to move out at that point) and it’s only because the future tenants (whom we’ve met because Andersons CANCELED THEIR VIEWING WITHOUT NOTIFYING THEM, so after seeing them waiting outside we decided to show them our flat ourselves) texted Andersons to say they would take the flat if the hot water was fixed that someone finally came around to fix it. In the end, we’ve lost £300 (= one third) of our deposit for cleaning and other random fees for a flat that was in needs of refurbishment before we moved in. We’re renting with another agency now and even they complained about how hard it was to communicate with Andersons during references checking process.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Anderson Residential's Sutton Coldfield office has 306 reviews across 1 platform: 306 on Google.
Anderson Residential Sutton Coldfield is rated 4.4 out of 5 across all 306 reviews, and 4.4 out of 5 on Google from 306 reviews.
Anderson Residential Sutton Coldfield, 14 High Street, Sutton Coldfield, B72 1UX.
