Anderson Residential Sutton Coldfield reviews

★★★★★ 5/5

Google

I had the pleasure of meeting Lauren Nokes, a truly lovely Lettings Negotiator, during a recent property viewing in the Sutton Coldfield area. From the moment we met, Lauren was calm, friendly, and incredibly professional. She took the time to walk me through every detail of the rental property, answering all of my questions clearly and patiently. What really stood out was how unrushed and relaxed the viewing felt, I never felt pressured or hurried, which made the experience genuinely enjoyable. Lauren’s approach made a big difference and reflected a high level of care and dedication. Highly recommend her if you’re looking for someone who’s both knowledgeable and kind!

The · 28 May 2025

★★★★★ 5/5

Google

Can’t thank Kirsty enough for helping me through the whole letting process with ease nothing has been too much bother, thanks ever so much for all your help deffo recommend, all the rest of the team I’ve spoke to aswell have been fantastic😁 …

Laura · 25 March 2026

★★★★★ 5/5

Google

I am so impressed by the services offered by this agency, especially Felicity. Felicity was very professional throughout the entire process. She kept us updated with relevant information, was quick with responses and so lovely to work with! Overall, a 10/10!

Dalitso · 17 February 2026

★★★★★ 5/5

Google

I recently used Anderson Residential in Sutton Coldfield to rent out my property, and I couldn’t be happier with the service. Kirsty has been exceptional from start to finish, incredibly helpful, friendly, and professional throughout the entire process. Her communication has been outstanding, always responding quickly and keeping me updated at every stage. It’s rare to find someone so proactive and genuinely committed to providing great service. I highly recommend Anderson Residential, and especially Kirsty, to anyone looking for a reliable and professional letting agency. Thank you for making the whole experience smooth and stress-free!

Andrei · 17 December 2025

★★★★★ 5/5

Google

My experience with Anderson Residential Letting Agents was a beautiful one! If there was a rating above 5*, I would gladly give it to them! They performed well above my expectations ! Starting from my first call to them when I was looking for a new house up to the point of finally securing a 2bedroom house at Erdington Birmingham without a deposit ! I know it sounds like a lie but it's actually true! Sophie in particular was sincerely helpful, listening to my concerns and having it sorted out promptly! I honestly recommend them. May God bless Anderson Residential Lettings for me 🙏

JOY · 17 December 2025

★★★★★ 5/5

Google

Every step in the process was made extremely easy, with clear and concise explanations and a very warm demeanour throughout! Felicity was an absolute angel and we FULLY recommend coming here. 10/10, made our move very fluid.

Toba · 17 March 2026

★★★★★ 5/5

Google

Kirsty was absolutely fantastic. She made the whole process incredibly smooth from start to finish, keeping everything clear, organised, and stress-free. Communication was excellent and any questions were dealt with quickly and professionally. A really positive experience overall, highly recommend.

Jade · 17 January 2026

★★★★★ 5/5

Google

Only positive things to say about Andersons, from arranging the viewing to picking up the keys today they have been nothing but helpful. Felicity especially has gone above and beyond to help my Nan and been so helpful. I can’t thank her and the team enough for being so helpful. My Nan is so happy with the new property and can’t wait to move in.

Clarice · 21 May 2025

★★★★★ 5/5

Google

Felicity was amazing from start to end of helping me with my rented property. She was fast at answering any questions, friendly, polite and very thorough with knowledge. Would highly recommend Anderson’s letting Sutton Coldfield, thankyou so much again.

Kerry · 17 January 2026

★★★★★ 1/5

Google

I have had the worst experience with Andersons.I have been chasing my deposit since November and still nothing,its stories after stories.I have been to their offices and they said they are not the ones that deal with deposits and gave me a number to call which never goes through,it was a way to get rid of me. Weeks later I followed up via emails and calls and would get ignored.I got in touch with the landlord who referred me back to Andersons,Andersons referred me to Jo Gately who they said was dealing with my case,Jo finally got intouch with me and said they are waiting for landlord.Mind you it has been 4months.Still nothing They are quick to take deposit and when its time to give it back apparently it becomes complicated. Give me back my deposit please!!!! If you want to donate your deposit then work with Andersons because surely they won’t give you back a penny. I have seen another review about the similar situation where andersons doesn’t bring back deposits,so that’s their thing. BEWARE!!!!!!!

Rutendo · 15 March 2026

★★★★★ 5/5

Google

I would like to thanks the staff of Anderson for property search. Felicity is so nice and patient to explain the details to me and demonstrate how to use the radiator . As this is the first time I am looking for a property. I am little worried. Felicity comforts me.it is so kind of her. Kelly is so lovely, she is enthusiastic to provide information of different properties to me and keep me updated and any other properties coming available. I appreciate their help🧡🧡🧡

Koon · 27 July 2024

★★★★★ 5/5

Google

Kirsty was fantastic and fast and kept up communication with multiple people and gave all the pertinent information when needed. Just overall made the process very smooth

Abdul-Hamid · 17 February 2026

★★★★★ 5/5

Google

Had such a streamline experience, Felicity made the process very easy and stress free. Very happy with the service and duty of care. Would highly recommend. Dean

Dean · 17 February 2026

★★★★★ 5/5

Google

My partner & I have finally found a house to rent with Anderson Residential after searching for months. During the process we were looked after by a lovely, friendly lady called *Kelly*. We like so many things about her such as her professionalism, her responsiveness and very helpful. We couldn’t have had a better house elsewhere. Thank you so much Kelly for looking after us, you made us feel like family and will forever be helpful.

Django · 27 June 2024

★★★★★ 5/5

Google

Definitely recommend Anderson’s. Currently in the early stages of going through with a short hold tenancy, and in particular Izzy has been a great support throughout the whole process. She has been incredibly kind and accommodating, we have been looking for a while but she always pulls through every time and made us feel so comfortable throughout. She has us feel ease through the experience, it’s our first time renting and I am so glad I went with them, in comparison to the other agency’s. She is a valuable asset to the team.

Hadiqa · 29 March 2024

★★★★★ 5/5

Google

Lauren and Beth were great guides and very friendly, as was the home owner. Very professional duo, everytime I've had an Anderson agent show me around they're always great. Thanks guys. Felicity was a brilliant handler and made the process as smooth as possible

Ed · 17 August 2025

★★★★★ 5/5

Google

Jess was a wonderful person to talk to she arranged our viewings and we had a great experience we would definitely recommend.

Abba · 17 February 2026

★★★★★ 5/5

Google

This is my first time renting but having Felicity was amazing. So kind and helpful, couldn’t have asked for a nicer person.

Lia · 17 February 2026

★★★★★ 5/5

Google

As a first time landlord, Kirsty and the team helped me feel at ease and let my property quickly and smoothly. 5⭐️ would highly recommend to any landlord or tenant going forward. I look forward to our continued working relationship!

Ellis · 17 August 2025

★★★★★ 5/5

Google

The experience was pain free and very quick and easy to follow. Felicity was a great help and highly recommended!

Ryan · 17 February 2026

★★★★★ 5/5

Google

Felicity was fantastic. Professional and reliable. The communication was brilliant through out. Would highly recommend for tenants and landlords.

Shaw · 17 February 2026

★★★★★ 5/5

Google

It's been an absolute pleasure working with Anderson Residential. I've been using these agents for 15 years, and they've always been there for me when required. My most recent experience with Felicity was excellent. Her care and attention to my requirements was top class. I really helps when agents actually "listen" and deliver on their promises!!

Ade · 18 January 2025

★★★★★ 1/5

Google

I rented a property through Anderson Letting Agent last year, and the experience was nothing short of frustrating. Midway through my tenancy, I requested that they speak with the landlord about ending the contract early due to job relocation. Their support was barely existent, even though the landlord was completely uncooperative and irresponsible. As a result, I ended up paying rent for six months on a property I no longer lived in. When my tenancy finally ended in June, the checkout report confirmed the property was in excellent condition, actually better than when I moved in. Yet, when I followed up about my deposit, the agent claimed they were still waiting for the landlord’s confirmation. Five weeks passed, and still nothing. Does it really take that long to read a one-page report? After multiple follow-ups, they suddenly accused me of not paying my bills, a blatantly false claim. I immediately provided all the receipts, but they continued dragging their feet with endless excuses. After two and a half months of waiting, I finally had to escalate the matter to the Deposit Protection Service and start a dispute myself. Only then did I get my full deposit back. This entire ordeal was stressful, time-consuming, and completely avoidable. I would strongly advise anyone to stay away from this agency. The management seriously needs to review how they operate, and reconsider partnering with such unprofessional and unresponsive landlords. Zero stars, if that were possible!!

Narges · 17 October 2025

★★★★★ 5/5

Google

Felicity has been very professional and made the process of moving house so easy.

Dylan · 17 March 2026