Anderson Residential Sutton Coldfield reviews

★★★★★ 1/5

Google

Be wary, not very easy to deak with . Quite evasive and really look for ways to penalise you or be unreasonable. Very unhelpful on the phone once they"ve been paid or your in the hoise. My property had a sewage pipe that dumpded in the back garden for the whole of my tenancy, the house was full of furniture that the landlord wanted to keep and me to look after, ridiculous company. They come across well to be begin with but trust me DO NOT risk it, its just not worth it when there's plenty of decently managed estate agents around.

Lj · 18 January 2025

★★★★★ 5/5

Google

Izzey has been extremely helpful in finding the perfect home for myself and my family. Very efficient communication and very respectful in her approach. I definitely recommend Izzey as the person to go to! 10/10 customer service. Thanks Izzey!

Lena · 2 October 2024

★★★★★ 5/5

Google

I had a really good experience with my viewing and Lauren was very receptive, patient, and detailed. Well done!

Kelvin · 17 June 2025

★★★★★ 1/5

Google

One of the worst agents out there, had my property on the market for at least 5 months never managed to let it, poor communication, crap service you can never get through on the phones. staff are useless gave it to another agent who let it in 1 week with 1 viewing. They charge extortionate rates for a whack service would never use them again. They then called me after the property got let , as they seen it on gumtree and asked me if this property was available for them to rent out for us. I told them do u not remember having the property for like 5 months! Absolute joke avoid!!! good for nothing

Halima · 17 December 2025

★★★★★ 5/5

Google

Kelly was a great help for us. She did all the paperwork so swiftly that when we reached UK we had our rental house all ready to move in. She did a great work in 3 days time and was always ready to answer any questions on whatsapp and was very cheerful all the time. Thanks for the quick work you did for us. :) Highly recommended.

Evlyn · 27 October 2022

★★★★★ 5/5

Google

Couldn’t thank Anderson’s enough for helping us move into our new place. I would like to give a special thanks to Kelly, had all the answers we needed at the viewing, always available on the end of the phone, and a really bubbly personality to make our move in experience just that bit more exciting. Many thanks!

Cameron · 25 August 2023

★★★★★ 1/5

Google

I am waiting infront of an apartment which I was scheduled for viewing, it's almost an hour now. There is no call no text from any agent. What kind of professionalism is this ?

Pritha · 17 November 2025

★★★★★ 1/5

Google

I and landlord signed my deposit return form a few days after I moved out. 23rd of November was that date I moved out. I signed my side on the 5th of December. After 5 days I called Anderson Lettings they only checked my form then and said the form is not completed even that agency job to do where it says "We agree for the tenant to receive...." I sent email again saying that's not what I need to fill out. Other agent responded later on asking my bank details. After 3 days I called again and asked what is the update for my deposit return. They said will call me back tomorrow never did. The next day I called them again then they could not load the system to check. Said will call me later that day. Never DID. Now it's the 16th of December. By the law, it's up to 10 days to return the deposit once landlord and tenant agreed and signed the return form. Very disappointing this is because it takes 1 minute to charge the money but the return can not be done in 10 days and it is still in the process.

Sandis · 25 May 2020

★★★★★ 5/5

Google

I wanted to extend my sincere thanks to Izzy and Kelly for making my move so straightforward, from viewing to moving in, all completed within 1.5 weeks. They clearly enjoy their job and consistently go above and beyond for their clients, a great asset to Anderson’s. Thanks guys.

A · 28 February 2024

★★★★★ 5/5

Google

I had a great experience using Anderson! Felicity was great in helping me let my property and very polite, and generally it was a stress-free experience. Thank you!

Toby · 18 January 2025

★★★★★ 5/5

Google

Felicity made sure the process was smooth from start to finish! Thanks

Channon · 17 July 2025

★★★★★ 5/5

Google

I have worked with Anderson Residential Lettings (Sutton Coldfield) for a number of years now and could not recommend them highly enough. Always professional, excellent communications from all the staff especially Laura. The team all work hard to find the right tenants for our properties and they provide a brilliant service. Well done, keep up the good work.

Lynda · 25 April 2023

★★★★★ 1/5

Google

Unfortunately I’ve had a very bad experience with Anderson’s letting agent. I was a tenant for two years - any issues with the property I went straight to the landlord so never had much to do with Anderson’s until my two year tenancy ended. My contract finished end of August with the last payment for rent being end of July. A month after my contract ended with Anderson’s I get an email about arrears and threatening further action for unpaid rent - which is completely unacceptable and a distressing email to receive when I have paid my rent always on time with a standing order in place for two years. We spoke to Anderson’s straight away regarding this - there was no apologies or empathy from their point of view regarding this mistake and they came across frankly unbothered even though I had found it quite distressing. We then had to contact them about them returning the deposit - my landlord emailed in to confirm I should receive the deposit back. It has been almost two months and I have not received the deposit. We have chased Anderson’s, both over the phone and going in face to face at least four times regarding this deposit. It is completely unacceptable. I don’t ever write bad reviews regarding businesses (please check my profile if you wish) but I felt compelled to write about my experience to warn others and also as a last resort after still not receiving my deposit back even after multiple efforts at chasing. My landlord has now stopped using Anderson’s due to issues from his point of view - now there is no money involved - it comes across that they frankly don’t care about returning my deposit or taking care of their tenants

Laurxn_29 · 9 October 2024

★★★★★ 5/5

Google

We have worked with Sarah Savage and the team at The Sutton Coldfield Property Management Centre for many years. Sarah has always been an absolute pleasure to speak to. Communication and response times have been excellent and she is always attentive and focused on the job in hand. We look forward to working with Sarah and the team for many more years to come!

Lisa · 29 June 2022

★★★★★ 5/5

Google

Finally after months of looking for somewhere, we found a great place to live. Thanks to Kelly and Meghan for excellent service and assistance in making this happen. Fully recommend Anderson’s if you’re looking to rent somewhere. Kelly and Meghan will help you through the whole process. Thanks girls.

Richard · 22 October 2023

★★★★★ 5/5

Google

Absolutely over the moon with the help provided by Sophie whilst looking for a first property. She was always willing to answer any questions I had and guide me through the whole process. Thanks Sophie!

Charlotte · 17 September 2025

★★★★★ 5/5

Google

Kirsty and the Andersons team have found me a tenant efficiently for my property. The service has been second to none from the start and I would definitely highly recommend them to anyone else who are looking to rent out their property. Kirsty and the Andersons team have gone above and beyond to make it as stress free and easy as possible.

Daniel · 17 May 2025

★★★★★ 5/5

Google

Felicity McCool was absolutely fantastic in helping me rent out my property. She was professional, approachable, and always kept me in the loop, which made the whole process so much easier. Her expertise and dedication meant we found the right tenants quickly, and I felt confident knowing everything was being handled so well. I’m really grateful for her hard work and would happily recommend her to any landlord. Thanks again, Felicity!

Jarod · 22 January 2025

★★★★★ 5/5

Google

Recommended. In particular Izzy is always very helpful and enthusiastic about her job - always willing to help and is purely dedicated to her job. She is very understanding if you have particular requirements and accommodates a lot towards your needs.

Ayaan · 29 March 2024

★★★★★ 5/5

Google

Sophie was really helpful! Brilliant customer service. Pleasant experience during the entire procedure!

Scott · 17 May 2025

★★★★★ 5/5

Google

Felicity is abolutely amazing, she’s really helpful and cooperative. I really aplrecute how quick she got our property let. Shes very patient and entheusiastic.

Mehak · 17 December 2025

★★★★★ 5/5

Google

Shout out to the amazing team there including especially Laura, Kelly, Kirsty, Felicity and Izzy. Would happily reccomend you all, you're totally amazing and have provided an excellent service!

Claire · 9 October 2024

★★★★★ 5/5

Google

Felicity was super helpful and professional. Great job. Thank you.

Kateryna · 17 June 2025

★★★★★ 5/5

Google

My experience with Anderson Residential has been fantastic, timely, polite and very accommodative. I had a great experience from start to finish with Felicity, who was wonderful throughout.

Sieglinde · 25 March 2026