Every review we hold for the Sutton Coldfield office, from every platform, shown as written. First names only.
★★★★★ 5/5
Googlejust rented my first ever property since living with parents done it on my own and searching for the right place is scary however upon finding Anderson in Sutton Coldfield everything changed the girls laura kirsty and kelly are super! sarah handled all the ref process and she was amazing! they make u feel so relaxed about the process and communication throughout referencing and so on was so clear and to the point...ive read some reviews on here and all I can say is judge for yourself the guys are amazing! id rate 10 stars but google only allows 5
Ryan · 26 May 2019
Agent replied · 25 May 2023
Thank you Ryan for your 5* review! It is great to read that you had such a wonderful experience and I will of course pass your kind words onward. Best wishes, Scott
★★★★★ 5/5
GoogleGreat company. Really helpful. Kelly is lovely and polite. Thank you for you helpPositiveResponsiveness, Quality, Professionalism, Value
Lee · 27 August 2022
Agent replied · 25 May 2023
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI had a call with Felicity this morning. she has been extremely helpful and attentive with helping me find my new home to let. lovely polite girl could not recommend more.
Amy · 9 November 2024
Agent replied · 9 December 2024
Thank you Amy for your terrific recommendation and for your complimentary comments and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleOutstanding service! The agent was knowledgeable, professional, and always quick to respond. Highly recommended!
Bethel · 17 June 2025
Agent replied · 17 April 2026
Thank you for the rave review! We pride ourselves on providing excellent service and it's great to hear that our agent's knowledge and professionalism left a lasting impression. We appreciate your recommendation and look forward to serving you in the future! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleKelly Westwood is doing a great job, she is very helpful and nice!
UK · 26 December 2022
Agent replied · 25 May 2023
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleMade some general enquiries and asked a few questions on a property and the email responses were polite and professional but not really answering my questions and instead just wanting me to go to a viewing of the property. After deciding not to proceed I emailed them to inform them about this and left details and answered their question list so that I can be contacted about future properties. I then receive a very upfront and rude followup call whilst at work which went to voicemail and was simply unnecessary stating everything again in an angry/annoyed manner. Why bother? After reading further reviews below it totally makes sense now. I'm glad i didn't proceed further with trying to rent a property from them. They seem to have no understanding about customer service or being polite and helpful.
A · 26 May 2018
Agent replied · 25 May 2023
Hello, Adnan
I’m sorry to hear the service you received was below what we hope all of our customers to experience. Please be assured all relevant feedback is provided to the appropriate Managers.
Kind regards, Chris
★★★★★ 1/5
GoogleWe live next door to an Anderson rented property. Their tennants are a nightmare to live next door to. Loud music playing, motorbikes revving and speeding up and down the quiet cul de sac, large vans blocking everyone, loutish friends who hang around the house shouting, swearing, spitting and smoking I could go on.. We have complained to Andersons on numerous occasions and they simply don't care, all they care about is getting their cut at the end of each month. If this was my property they were renting out, I would be devastated to know that they simply choose to ignore the way tennants are treating someone else's property.
Colin · 26 May 2018
Agent replied · 25 May 2023
Hi Colin
Thank you for the review. I understand that we are investigating this for you and have informed the neighbours of their behaviour. We will continue to keep you updated on the situation whenever possible.
Kind regards, Chris
★★★★★ 1/5
GoogleMoved out of a property over a month ago, still waiting to receive my deposit. I did everything by the book, no rent arrears, left the property in a good condition. Landlord even agreed to return the deposit in full so I’m confused as to why I haven’t received the money and it’s been a month. AGAIN I’m being ignored. Shocking lack of communication and professionalism. Interesting to see how they treat their good tenants.
Naomi · 25 May 2020
Agent replied · 25 May 2023
I am very sorry to read about this and I am also sorry we haven't been able to respond earlier due to the lock-down. Please do feel free to contact us via review@countrywide.co.uk should you wish to discuss further. Stay safe, Scott @ Customer Relations.
★★★★★ 5/5
GoogleStaff are very friendly and helpful. Kept us upto date with every step of the process. Laura was fantastic very friendly and generally a lovely girl. Would defiantly recommend to anyone.
Gareth · 26 May 2018
Agent replied · 25 May 2023
Thank you for taking the time to leave this review. It is always great to see feedback like this as it confirms to us that we are delivering the excellent service that we always aim to provide to all of our customers.
It is fantastic to see that you would recommend our services to others.
Many thanks again for leaving this feedback.
★★★★★ 4/5
GoogleAndersons are really a very good letting agent who helped me to find my first renting home in UK. There are two people Kelly and Ana Lemos they helped me at the beginning and end of tenancy to get everything sorted out easily
Salmanul · 28 February 2024
Agent replied · 26 August 2024
Salmanul, thank you for taking the time to leave us your review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleIzzey and Felicity have been very helpful in helping us find our first rental property best agents we have ever spoken to ⭐️
Hamayun · 18 January 2025
Agent replied · 23 January 2025
Thanks Hamayun for your great 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleIf you felt you have picked a highly professional estate agent, I feel for you.
Never Ever go with these time wasters. They just pass the book and are quite happy to leave me with no heating or hot water considering I’m still expected to pay rent.
Don’t waste your time with these, go elsewhere - save yourself the stress. I wish I had done the same!
George · 24 October 2021
Agent replied · 23 October 2024
Good morning, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleLovely friendly agent, good communication, unfortunately the property wasn’t suitable.
Lown · 17 June 2025
Agent replied · 17 April 2026
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleLauren noakes was fab ! Thanks for the viewing !
Sofi · 17 June 2025
Agent replied · 17 April 2026
Hello Sofi,
Thank you so much for your wonderful 5* review! We're thrilled to hear that Lauren Noakes was able to provide you with a fantastic viewing experience.
Best wishes, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleThank you for your lovely introduction of the property x
Madeline · 17 June 2025
Agent replied · 17 April 2026
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleA really fabulous team! I was supported mostly by Kelly and although it was obvious they were quite stretched and stressed, she managed my tenancy process with peak professionalism and grace. Kudos to you all!
Opemipo · 27 June 2024
Agent replied · 26 August 2024
Thank you for your brilliant 5* review Opemipo Olufowobi. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThank you Laura and team for making this such an easy transition. Finding a place to moving in just a few weeks . X
Karen · 25 May 2020
Agent replied · 25 May 2023
Thank you for taking the time to leave us this excellent review, it's great to see that the team were once again able to provide their proven, 5* service! Best wishes, Donna.
★★★★★ 5/5
GoogleGreat professionalism. I could not be more satisfied with the service, in record time they have found me a flat to rent according to what I was looking for. Kelly, one of the agents, has always been attentive to my needs, and always available when I needed it.
Igor · 21 August 2023
Agent replied · 28 August 2023
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleVery straight forward and professional. Sophie provided me with incredible service.
Jack · 17 May 2025
Agent replied · 17 April 2026
Many thanks Jack for taking the time to leave us your glowing 5* review. Best wishes, Lucy, Customer Care.
★★★★★ 5/5
GoogleLauren did a great job showing me around a potential property.
Reuben · 17 May 2025
Agent replied · 17 April 2026
Hello Reuben,
Thank you for your wonderful 5* review! We're thrilled to hear that Lauren did a great job showing you around the property. If you have any more questions or need further assistance, feel free to reach out.
Best regards,
Lucy, Customer Relations Team
★★★★★ 1/5
GoogleIf you felt you have picked a highly professional estate agent, I feel for you.
Never Ever go with these time wasters. They just pass the book and are quite happy to leave me with no heating or hot water considering I’m still expected to pay rent.
Don’t waste your time with these, go elsewhere - save yourself the stress. I wish I had done the same!
George · 25 May 2021
Agent replied · 25 May 2023
Good morning, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleIzzey & Felicity very helpful in finding me a good tenant swiftly and efficiently. No complications whatsoever, very good service.
Jamie · 18 January 2025
Agent replied · 23 January 2025
Thank you for your wonderful 5* review Jamie! I'm delighted to hear that Izzey and Felicity were able to assist you efficiently in finding a good tenant. We strive to provide a seamless service, and your feedback is greatly appreciated. Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleWas nice and well informative
Lauren Mokes
Cleveland · 17 June 2025
Agent replied · 17 April 2026
Thank you so much for your kind words, Lauren! We're thrilled to hear that you found our service informative. It's our goal to provide top-notch customer experiences. We appreciate your support! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat experience from the whole team at Anderson’s, I will definitely be letting my property out with these guys!
Jordon · 18 January 2025
Agent replied · 23 January 2025
Thank you for your fantastic 5* review Jordon! We're thrilled to hear that you had a great experience with our team at Anderson Residential. We look forward to assisting you with letting your property. Best regards, Lucy, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
