Trusted Agent profile · Sutton Coldfield
★★★★★
306 reviews across 1 platform
14 High Street, Sutton Coldfield, B72 1UX
Anderson Residential's office in Sutton Coldfield, at 14 High Street, is rated 4.4 out of 5 across 306 reviews on 1 platform, including 306 Google reviews rated 4.4.
Every review we hold for the Sutton Coldfield office, from every platform, shown as written. First names only.
5/5
GoogleHighly recommend Andersons, kelly has been excellent helping us move out!
Thank you for your wonderful feedback and 5* review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Scott
5/5
GoogleFound to be very polite, professional and dedicated team at Anderson lettings. Excellent communication throughout via telephone and emails with updates at every stage. Therefore I have no hesitation in recommending Anderson lettings to anyone who's looking for a 5* service to let their property.
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
4/5
GoogleI have been a tenant with Anderson for over 4 years and our business relationship is due to come to an end soon. Up until when Andersons merged with Countrywide, I have been very happy with the service. However, what is letting them down, is the lack of communication recently. That said, I would recommend Anderson every time.
Thank you for your overall possitive review! Please contact us via review@countrywide.co.uk with further details so that our Customer Relations Team can look into this matter further for you. Kind regards, Scott
5/5
GoogleI have rented two properties now through Andersons and on both occasions they have been really good. Referencing was done quickly and I was kept upto date throughout the whole process. All the ladies in the office were always polite, helpful and very professional.
5/5
GoogleMy mum has recently rented a property through Anderson’s and I have to say what an exceptional service from Kelly. She is friendly, approachable, nothing is too much trouble for her and she went above and beyond for us. Cannot recommend her highly enough - she is an absolute credit to Anderson’s.
Hi Sandra, Please ask your brother, of whom's experience you are discribing, to contact us via review@countrywide.co.uk so that we can gain his interpretation of events and advise him accordingly. Kind regards, Scott
5/5
GoogleMy mum has recently rented a property through Anderson’s and I have to say what an exceptional service from Kelly. She is friendly, approachable, nothing is too much trouble for her and she went above and beyond for us. Cannot recommend her highly enough - she is an absolute credit to Anderson’s.
Hi Sandra, Please ask your brother, of whom's experience you are discribing, to contact us via review@countrywide.co.uk so that we can gain his interpretation of events and advise him accordingly. Kind regards, Scott
5/5
Googlefantastic experience with Anderson's lettings lauren is very good at her job and is very helpful
5/5
GoogleMy personal experience has been great. From my first meeting with Kirsty, each step of the process has been: friendly, professional, prompt and more importantly stress free! Coupled with the support of Laura and a few other members of the team i have interacted with to date, it has all been an easy and pleasant experience.
Thank you for your 5* review! It is great to read that our local team have provided you with a great experience.
4/5
GoogleI had an easy going, helpful service with the company and team, with exceptional patience and professionalism from team member Kelly. Would definitely recommend and use the service again.
Hi Emily, Thank you for your wonderful review! Kind regards, Scott @ Customer Care.
5/5
GoogleFaultless experience from start to finish!
Thanks for your great 5* review Carol. Kind regards, Lucy, Customer Relations.
1/5
GoogleANDERSON PROPERTY HAVE STARTED A NEW FORM OF SCAM COLLECTING HOLDING FEE FROM SEVERAL PEOPLE AND TOLD THE THERE REFERENCING WAS FAIL. WITHOUT NO REASON AND THEY'LL TELL YOU THEY CAN REFUND THE PAYMENT
Good afternoon Maxwell, After discussing your comments with our local team I can confirm that your referencing did unfortunately fail for a property you applied for. Whilst I understand your frustration, simply not passing referencing does not mean you have been subjected to a scam. I would kindly ask you to remove your false comments promptly to avoid further action being considered against you. Regards, Scott @ Customer Relations.
5/5
GoogleGreat service from all the ladies!!! Would highly recommend to family and friends 😄 …
Sophie Hodgson thank you for your excellent recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleJust shifted to my new house, had an easy experience with Anderson throughout and I definitely would recommend this letting agency to my friends and family.
5/5
GoogleMs Ana Lemos, Deposit Specialist -Portfolio Manager, was very friendly and helpful in handling my deposit. Impressed!
Thank you Sisi Yuen for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleResponsive and talked us through the different processes. Very friendly.
5/5
GoogleReally patient and helpful letting agents who kindly arranged a video tour due to us living far away and helped us to secure a lovely flat!!
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleSince originally speaking with Ana Lemos only a few days ago she has been extremely efficient and helpful in arranging for the repayment of a deposit payment.
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleThey are brilliant. This one agent (Kelly) has completely gone out of her way to help me look for a place after my original viewing fell through. Could not of asked for a more friendly agent.👍 …
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleI had a good experience with the staff of the firm and I was able to get a good property in my location of choice.
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleVery bad I won’t ever deal with them again very bad experience never rent a property from them
Hello, I am sorry if you were not happy in your experience with us. We would really appreciate any further feedback which you can leave by emailing review@countrywide.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Relations.
5/5
GoogleLove using this local agent - professional but friendly and have always let our properties quickly and the calibre of their tenants have always been very high. Andersons are our preferred agent for lettings in Sutton Coldfield.PositiveResponsiveness, Quality, Professionalism, Value
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleAs always work was carried out quickly and efficiently. Maintenance man polite and cleaned everything before he left. Marie At Andersons sorted work to be done very quickly she was lovely and polite.with every issue I have had Anderson’s have been great. From 37 Far Highfield .
Thank you Kathleen for your kind words and 5* rating. A pleasure to read. Best wishes, Mark
5/5
GoogleExcellent service from Sarah L - very attentive and she ensured that we were communicated well throughout the letting experience. Would have no issues in recommending this agency based on the service we received.
Thank you for your wonderful 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleAfter a difficult time with a few other agencies I found my entire experience with Anderson's(Kelly) to be smooth & seamless
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
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