Every review we hold for the Sutton Coldfield office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAcres helped us with buying our new property, particularly Lorraine. She’s been professional, with prompt replies and has even helped us post completion with contacting the previous owners for a couple of questions. Thank you Lorraine!
Georgie · 10 April 2024
Agent replied · 10 June 2024
Thank you very much for your five star, review and comments with regard to Lorraine and Acres, I shall be sure to pass them on of course.
May we wish you many happy years in your new home, thank you for buying from Acres Nigel Deekes , Partner.
★★★★★ 5/5
GoogleBuying a flat through them. Louise was so helpful and did everything she could to make the process as smothe as possiable. She was easy to contact and help in any way she could. She really made a stressful process easier and felt very supported on my first property purchase.
Would definalty recommend acres, very professional and friendly.
Emma · 10 June 2022
Agent replied · 10 June 2024
Thank you very much for your review and 5 star rating, and great feedback, I shall ensure i pass this on to the office. Best wishes for your new home Nigel Deekes - Partner
★★★★★ 5/5
GoogleI have found Acres to be extremely professional, they have kept me up to date with visits and have advertised very well.
Nigel Deekes has been helpful and very informative he has a wealth of experience and is more than willing to help even in these strange times we find ourselves in.
Please give them a go if your looking to buy or sell they come highly recommended.
Denise · 10 June 2020
Agent replied · 10 June 2024
Thank you for leaving me, and the team at Acres Four Oaks a lovely review. I am so pleased we have been able to help with your sale. Keep safe, and well. Kind regards Nigel Deekes - Partner
★★★★★ 5/5
GoogleGood experience with Acres Four Oaks, and can recommend their services. Chris, Jess , Lorraine and the rest of the team were easy to work with throughout the process. …
Robert · 15 January 2026
Agent replied · 15 January 2026
Thank you very much for your kind review, using Acres for the sale of your property and of course for recommending Acres Four Oaks. We’re delighted to hear that Chris, Jess, Lorraine and the team were able to support you so well and keep … More
★★★★★ 1/5
GoogleWorst experience I have ever experienced from an estate agent. One of the ladies at the Four Oaks Branch was very condescending and made me feel like I didn't know what I want. She gave me wrong information which showed me she wasn't very knowledgeable.
Both sellers and buyers should be vary of this persons attitude.
Diane · 10 June 2022
Agent replied · 10 June 2024
Thank you for taking the time to leave a review of the office, may i say how sorry i am to hear of your experience, accordingly i would welcome the opportunity to discuss any issue, or misunderstanding that may have occurred with the information you were provided. We do of course pride ourselves on years of experience of both the local market, and within agency.
I hope we are able to assist with interest in any other properties that may be of interest. Nigel Deekes Partner
★★★★★ 5/5
GoogleGreat team, Lorraine and Liz were particularly helpful in the purchase of our first home, was a smooth and quick transaction, allowed for by quick responses and accurate information from the Acres team, would happily recommend and will look to use Acres again in future.
Sukh · 10 June 2023
Agent replied · 10 June 2024
Thank you for your 5 star review, kind comments regarding both Liz & Lorrain I shall be sure to pass them on. Here's to many happy years in your new home.
Best wishes for the coming year. Nigel Deekes Partner
★★★★★ 5/5
GoogleThank you to all of the team at Acres for helping with the purchase of our new home. Matthew, Lorraine and Liz were really helpful from first viewing through to completion. Would happily recommend and will look to use Acres again in future. Thanks again!
Katie · 10 June 2023
Agent replied · 10 June 2024
Thank you very much for your review, and comments regarding the team at Four Oaks, we all seek to provide the best service to our clients, be that buying or selling. Best wishes for many happy years in your new home. We look forward to being of assistance once more in the future.
Nigel Deekes Partner
★★★★★ 5/5
GoogleA really friendly and helpful team who worked extremely hard to get us into our new home before Christmas! A special mention to Lorraine and Lisa who went above and beyond throughout the process!
Gurpreet · 10 February 2024
Agent replied · 9 June 2024
Thank you very much for your 5 star review, and particularly comments regarding the team, i shall be sure to pass these on. I am so pleased you were in for Christmas, a very special time for a new home, and the coming year. Best wishes for many happy years there.
Nigel Deekes - Partner
★★★★★ 5/5
GoogleFrom the beginning of our search to the final negotiations, you made the entire process smooth and stress-free. Your insight and professionalism were invaluable in guiding us through each step.
We are thrilled with our new home, and we couldn’t have done it without your expertise.
Thank you once again for all your support. We’ll happily recommend you to anyone looking to buy or sell a property.
Arman · 2 November 2024
Agent replied · 9 November 2024
Thank you for recommending us in your review! We are glad to have made your home buying experience a great one and wish you every happiness in your new home. Please let us know if we can be of any help in the future.
★★★★★ 5/5
GoogleVery professional service with our house sale from Acres Four Oaks. They were always responsive and helpful throughout the process, and proactive in dealing with questions that arose.
Highly recommended.
Mark · 18 December 2025
Agent replied · 15 January 2026
Thank you very much for your great feedback. We’re delighted to hear that you were so pleased with the level of service provided by our Four Oaks team and that you found us responsive, helpful, and proactive throughout, as usual for your … More
★★★★★ 5/5
GoogleOn behalf of Pauline Hunter and Vahid Kamali:
Acres have been professional, efficient and friendly from the beginning to end of our house selling process. A special thanks to Liz and Lorraine who were always happy to help. Would definitely recommend Acres.
Roya · 10 June 2023
Agent replied · 10 June 2024
Good afternoon, many thanks for your 5 star review and comments i shall be sure to pass these on. Thank you also of course for selling with Acres, I was so pleased to see the sale agreed and transacted quickly.
Best wishes for many happy years in your new home. Nigel Deekes Partner
★★★★★ 5/5
GoogleFirst class service from ACRES.
Lorraine and Mathew were absolutely lovely and so patient and helpful. Really appreciated all the help and support as the whole experience can be a bit of rollercoaster ride!
Liggy · 12 December 2023
Agent replied · 10 June 2024
Thank you very much for your kind comment, feedback and 5 star review it is much appreciated. I shall be sure to pass on your comments to all.
Best wishes for many happy years in your new home. Nigel Deekes Partner & team
★★★★★ 5/5
GoogleAcres were the Estate Agent dealing with my father's recent purchase, it was not a straightforward journey for him but I have been extremely impressed with the professional and caring service we received.
Lorraine communicated brilliantly throughout, her expertise shone though and she kept us up to date with all developments.
I would have no hesitation in recommending them or using them myself - far superior service to that of the agent we dealt with for his sale.
Thank you Acres.
Catherine · 11 January 2024
Agent replied · 9 June 2024
Thank you very much for your five star review and great comments, they’re very much appreciated and I shall be sure to pass on the details to Lorraine and the team
I’m so pleased we were able to help with your father’s purchase. May we wish him many years of happiness in his new home .
Have a great Christmas and New Year.
Nigel Deekes , Partner
★★★★★ 5/5
FacebookLovely and easy to deal with. A big thank you to Lorraine and Chris at Four Oaks office ⭐️⭐️
Jenny · 7 September 2024
Agent replied · 23 October 2025
I was wondering if we could be friends, I already tried sending you a request, but it didn't go through. Accept my sincere friendship, and please add me up if you don't mind. THANKS
★★★★★ 5/5
GoogleAcres have been amazing, a special thanks to Lorraine who has made the process as smooth as possible for us; she was lovely to speak to. The team are very understanding, compassionate and work very efficiently! Thank you x
Mariam · 10 June 2023
Agent replied · 10 June 2024
Thank you very much for your great review and comments, I shall be sure to pass them on to the team.
Best wishes for your new home for a great Christmas and happy and healthy New Year
Nigel Deekes partner
★★★★★ 1/5
GoogleVery poor experience for me. They failed to sell my property twice in a year with buyers pulling out (the second buyer specifically calling on my estate agents as well as my conveyances as being part of the problem) They were given specifics about the property which they failed to pass onto the buyers, the "sales negotiator" makes stressful situations even worse by injecting lots of emotion and drama into what should be calm and rational negotiations and I came to dread seeing her number come up on my phone. They endlessly blamed my conveyances for everything until it was bought up that they too had made mistakes then I was told its not a blame game. And to top it all off I went to get my keys back and a woman who had never in her life met me handed over the keys to the property without asking for my ID which, although convenient for me as I had no ID on me, made me realise just how unprofessional they are.
S · 12 November 2023
Agent replied · 10 June 2024
Initially may I thank you for marketing your property with Acres, for allowing us to find a buyer for you and for taking the time to leave your review, I would however point out the information therein is not quite right.
The property was being sold as freehold on completion, as instructed by your good self, accordingly Acres placed this information on the sales particulars also stating that it was currently leasehold, thus giving the full information. We provided this information to any prospective purchasers and of course via sales details and the internet etc.
Our understanding was that there were issues with regard to this being noted by the various parties during the transaction until things were well advanced.
I do not feel it is fair for us to have been blamed for this, given that this information, as mentioned, was provided and fully available, but had clearly had been missed by other parties.
Additionally with regard to your comment pertaining to keys, you did of course mention to us that you were on the way to the office to collect them, therefore we were expecting the request for keys to be provided and I would also of course point out we do have, as required, photographic identification on file, which can and is, referred to as necessary.
I will of course ensure our systems are double checked in respect of both the points mentioned above, to ensure the very unfortunate situation, is avoided if at all possible for any future clients.
Best regards Nigel Deekes Partner
★★★★★ 5/5
GoogleThank you so much to Lorriane and the team for getting our house purchase over the line. Great service from start to finish highly recommend
Four · 10 April 2024
Agent replied · 10 June 2024
Thank you very much for your great feedback, comments and of course for purchasing from Acres. May we wish you many happy years in your new home.
Best wishes from Nigel Deekes Partner, and all the team at Acres Four Oaks
★★★★★ 5/5
GoogleWe sold our House with Acres recently and I can not praise them enough for all the effort they put into the sale. Louise was excellent at progressing the sale, and the whole team gave us great support & communication throughout. Can not fault their service. Many Thanks.
Chris · 10 June 2022
Agent replied · 10 June 2024
Thank you so much for your five star review and kind comments, it was a pleasure to be able to assist with your sale.
I will be sure to pass on your feedback to the team. Best wishes Nigel Deekes partner
★★★★★ 5/5
GoogleI have to say the experience and knowledge of Lorraine at Acres made a somewhat difficult , stressful move so much easier
Karon · 8 January 2026
Agent replied · 15 January 2026
Thank you very much for your kind words and for our 5 star review. I'm delighted to hear that Lorraine’s experience and knowledge helped make what can be a difficult and stressful move that much easier. She will be thrilled to receive your … More
★★★★★ 5/5
GoogleAcres sold our house in record time and eventually found our new home too.Very professional, and reassuring throughout the whole process.Particular thanks to Lorraine Short whose calm and reassuring manner saw us through to completion.
Brian Wood
Jessica · 10 June 2023
Agent replied · 10 June 2024
Thank you so much for your great review, and of course for using Acres for the sale of your property. I shall pass on your comments to the team, and Loraine.
Have a great Christmas Nigel Deekes Partner
★★★★★ 5/5
GoogleReally great experience. I was kept up to date throughout the whole process. Lorraine was very helpful and was easily available .
Andrea · 10 May 2024
Agent replied · 10 June 2024
Thank you very much for your five star review and great comments, particularly for Lorraine. I shall of course pass these on.
Many thanks for using Acres. Best regards Nigel Deekes Partner .
★★★★★ 5/5
GoogleA Big thanks to Nigel and all of the Acres team for there professionalism and support throughout the sale of our property. Anyone looking to sell their home should look no further than Acres.
Mike · 14 August 2023
Agent replied · 10 June 2024
Thank you very much for your great review and kind comments they are very much appreciated.
I’m so pleased we were able to assist with your move and wish you many happy years in your new home.
Please pass on my best to all the family Nigel Deekes partner
★★★★★ 5/5
GoogleExcellent friendly service from Acres, Four Oaks with my recent purchase. I was kept up to date with all developments. Special thanks to Lorraine for her professionalism and dedication.
Jenny · 12 November 2023
Agent replied · 10 June 2024
Thank you so much for your 5 star review, feedback and comments, I shall be sure to pass them on.
Best wishes for many happy years in your new home. Nigel Deekes Partner and all the team
★★★★★ 5/5
GoogleIncredible day! Just dealt with Nigel at Acres four oaks it was an all round amazing and positive experience. As a first time buyer Nigel took the hassle out of buying a house and now we are soon to have our dream home! Can’t thank you all enough!🙌🏼PositiveResponsiveness, Quality, Professionalism, Value
Scarlet · 10 June 2021
Agent replied · 10 June 2024
Thank you so much for your review and feedback. I am so pleased we have been able to help you find, and secure your dream home. Here's to many happy years there from all the Acres Four Oaks Team.
Nigel Deekes - Partner Acres
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