5/5
TrustpilotBrilliant from start to finish
Brilliant from start to finish! Always excellent communication, and we felt they were representing us as the sellers. All staff were helpful , but Fiona, Hector and Rosie deserve a special mention.
Trusted Agent profile · Heathfield
Freeman Forman Heathfield reviews
★★★★★
175 reviews across 2 platforms
The Mews, Station Road, Heathfield, TN21 8LD
Part of Freeman Forman, see every office.
Freeman Forman's office in Heathfield, at The Mews, is rated 4.3 out of 5 across 175 reviews on two platforms, including 137 Google reviews rated 4.6.
Reviews
Every review we hold for the Heathfield office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleAmy in lettings is a massive credit to your team. She has gone above and beyond in helping me. When ever I’ve popped in, or rang the office She’s always friendly, approachable and has helped me to no ends true credit to your company.
Agent replied · 13 June 2024
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
GoogleAbsolutely terrible. They asked for a deposit on a property to let while we were selling our house. They were informed of our position as soon as we expressed an interest in the property. They still took a deposit knowing it was likely we wouldnt be able to move in time. This is only my second move in 33 years and on any occasion when I asked Freeman and Foreman for advice as to whether we would be able to move they palmed me off with waffle. On more than one occasion I suggested they ask their sellng department. This didnt happen and as soon as I paid the deposit they started to apply pressure for a moving date! When I spoke to a reputable letting agent they said that a deposit shouldnt be taken until I had exchanged contracts on the property I was selling. Be very wary when dealing with this company.
Agent replied · 13 June 2024
Dear Mr Johnson, I am sorry to hear that you feel this way about the service that you have been provided with, we aim to deliver the best service to our customers and we apologise that you feel that you have not been provided with this. We were aware from the beginning about the sale of your house and that you had a buyer and you had accepted an offer on the property, you made us aware along the way of a few stumbling blocks you incurred such as the house being valued lower by a surveyor and this held things up a bit. The Landlords were becoming increasingly frustrated as they wanted somebody moving into their property, we were not pressuring you for a date but due to the circumstances the money had to be paid up front and this was dependent on the sale of your house, which we had been told would be sold by the beginning of the following month, and this tied in with when the landlords believed they would have somebody in the property. When paying the holding deposit you signed a letter confirming that if you were to pull out of the Let, and relevant checks had been undertaken, then the deposit would not be returned. I apologise for the service you feel you have received and I hope that we can deal with you in the future to rectify your opinion of the level of professionalism you feel you have been given.
5/5
GoogleSophie C at Freeman & Forman was extremely helpful during the purchase of my new home. She kept the process on track and was able to answer my queries quickly and efficiently and liaise with the seller on issues arising from the land search. I was very satisfied with the service provided.
Agent replied · 13 June 2024
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe team at Freeman Foreman provided exceptional service and were incredibly helpful in finding me a place to live, couldn’t recommend them any more 😊 …
Agent replied · 10 December 2024
Thank you for your thoughtful 5* review and recommendation Emily! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotHector went over and above inorder to…
Hector went over and above inorder to help me both sell and purchase a property. Very professional. I would have no hesitation in recommending Hector and Freeman Forman to any future purchasers/sellers.
5/5
GoogleWe placed our property for sale with Freeman Forman in Heathfield and were delighted with the help we received - from initial visit from Greg, through to marketing of the property, and help with viewings. Nothing was too much trouble, and the team efficiently dealt with all administration and communications from the start through to obtaining an offer for the full asking price. Top marks all round.PositiveResponsiveness, Professionalism
Agent replied · 13 June 2024
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
1/5
GoogleTerrible lettings department - spoken to many other ex tenants of Freeman Forman who share the same view. Avoid at all costs if you are looking to rent!
Agent replied · 24 August 2024
Hi Hayley Jane, we appreciate your feedback and are sorry to hear about your experience with our lettings department. If you would like to discuss this further, please contact us at review@countrywide.co.uk. Thank you for bringing this to our attention. Kind regards, Lucy, Customer Relations.
5/5
GoogleHad a great experience with this company had excellent help and support from start to completion from Millee. Thankyou for making our sale such a smooth transaction can’t recommend them enough. Nothing was too much trouble.
Agent replied · 13 June 2024
Thank you for the fantastic 5* review, it is great to hear you would recommend us and I would like to wish you the very best for the future Nicola. Kind regards, Lucy, Customer Relations.
5/5
GoogleI managed to find a fantastic little flat with the help of Lisa and Natalie from the Heathfield branch. Very very happy with the service I received and I am looking forward to moving in. I highly recommend using this branch, and thanks once again!
Agent replied · 13 June 2024
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe team at Freeman Forman were great. Amy in particular was a fantastic support and guide for my renting experience. Thank you
Agent replied · 23 October 2024
Thanks Becky for leaving us your great 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAn excellent service even as a buyer, I was extremely impressed with the speed and efficiency with which the Heathfield branch conducted themselves. They really went the extra mile with chasing up loose ends, and made me feel truly included even as a buyer. I would highly recommend them for buying or selling!
Agent replied · 13 June 2024
Many thanks for the marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleI can honestly say that everyone involved in the sale of my house went over and above my expectations. I had not moved house in over 30 years and I could not have navigated the process without their help. Thank you
Agent replied · 13 June 2024
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleThank you so much to the wonderful Lettings team for finding me the most amazing property. Also would like to add how amazing their customer service is so thank you again to Catherine, becca and Amy
Agent replied · 13 June 2024
Thank you for your terrific 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery pleased with the professionalism of the Team at Freeman Forman, from the start until Completion, clear and timely communications. Good quality photos helped to get a very high number of viewings, at least 12 or 13 and the sale which we had been hoping for! Don't hesitate to use - look no further!PositiveResponsiveness, Professionalism, Value
Agent replied · 13 June 2024
Many thanks for your fantastic 5* review! Best wishes Lucy, Customer Relations.
5/5
GoogleAmy in the Heathfield office has been fantastic from our very first meeting! She made the process of finding a house to rent easy and I would thoroughly recommend her!
Agent replied · 13 June 2024
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleHighly recommend! I received excellent service from Amy Pertillo in Heathfield office. She helped me to rent a property. Always responded in time to all my queries and delivered the promise.
Agent replied · 13 June 2024
Thanks for the excellent recommendation and 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleWant to say a massive thank you to the lettings team for all the help in finding my family our home.
Agent replied · 13 June 2024
Thank you for the fantastic 5* review and I would like to wish you the very best for the future Aaron. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe have been dealing with Sophie (the assistant branch manager) who has been very professional & attentive. Always responds quickly & keeping us updated throughout.
Agent replied · 13 June 2024
Thank you for taking the time to leave us this amazing 5* review Jo. Kind regards Lucy, Customer Relations.
5/5
TrustpilotThankyou so much Jamil Nahoor & your…
Thankyou so much Jamil Nahoor & your team for all your help with getting our forever home, we know that you did alot of work behind the scenes & we are very grateful, you are very good at your job.
5/5
GoogleJust the right blend of friendliness and effectiveness at the Heathfield office, with a finely coordinated team of delighfully different personalities. To Fiona, special thanks for your extra efforts during difficult delays before exchange.
Agent replied · 13 June 2024
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAn excellent and stress-free experience for my partner and I moving into our first home together. The team have been very reliable, responsive, and friendly and made the whole process run smoothly! Highly recommend!
Agent replied · 13 June 2024
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat service from Jack! He was very informative as I haven't rented in a while and very lovely to speak with
Agent replied · 13 June 2024
Thank you Jessica Marshall for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleTeam in Heathfield are brilliant
Agent replied · 10 December 2024
Thanks Jack for your amazing 5* review. Best wishes, Lucy, Customer Relations.
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