Trusted Agent profile · Heathfield
★★★★★
175 reviews across 2 platforms
The Mews, Station Road, Heathfield, TN21 8LD
Part of Freeman Forman, see every office.
Freeman Forman's office in Heathfield, at The Mews, is rated 4.3 out of 5 across 175 reviews on two platforms, including 137 Google reviews rated 4.6.
Every review we hold for the Heathfield office, from every platform, shown as written. First names only.
5/5
GoogleEfficient service sorting out what was not a straightforward letting. Thanks particularly to Lisa for her support and good communications.PositiveResponsiveness, Professionalism
Thank you for the great 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent letting service. Well followed-up and efficiently managed from local Heathfield office. Good personal contact. I have had the occasional difficulty communicating with Head Office re their policy of issuing statements only when cash is transferred. Statements should be sent to landlords every month to keep track of monies owing, bill outstanding etc. Head Office service is more impersonal.
4/5
GoogleThe staff were always very friendly and helpful. They managed to complete our house sale despite Covid.PositiveProfessionalism
Thank you for your lovely review. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery impressed with this company. Very professional and friendly highly recommend. 5 Stars outstanding experience.PositiveProfessionalism
Thank you for your wonderful recommendation and 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleYou send me 2-3 letters PER WEEK, I don't want to use your company, seriously, STOP HARASSING ME!
Hi Jon Bon Jovi, I am sorry that you are receiving communication from our team that you no longer want to receive. You can put in your request with our head office team at privacy@countrywide.co.uk for this marketing to stop. Please, however, make sure you provide as much detail about the marketing you are receiving and also any applicable e-mail or postal addresses. Kind regards, Scott
5/5
GoogleExcellent always helpful and willing
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
3/5
GoogleI have used Freeman Forman for some years now to buy & sell properties & always had a friendly helpful service from them.
5/5
GoogleRating only, no written review.
Your feedback is much appreciated and we’re so happy you had such a wonderful experience! If you have a moment, we’d love to hear more.
4/5
GoogleYvonne and Debbie have always worked in a professional and helpful manner. I have been renting a property through them for the last 9 months. Any queries or issues I have had, have been responded to in a timely manner.
1/5
TrustpilotFreeman Forman are rude and always late!!!
Freeman Forman has shocking customer service. They never get back to you. Always late to appointments and rude. I wouldn’t recommend this company at all as they are useless. Not what you expect from an estate agency
1/5
TrustpilotFreeman Forman are rude and always late!!!
Freeman Forman has shocking customer service. They never get back to you. Always late to appointments and rude. I wouldn’t recommend this company at all as they are useless. Not what you expect from an estate agency
5/5
TrustpilotWe sold our house with F&F's Ringmer…
We sold our house with F&F's Ringmer branch. They were fantastic & the manager there (& the rest of the team) always went the extra mile.
5/5
GoogleRating only, no written review.
Thank you for your feedback and it’s great to hear you had such a fantastic experience with us. We’d love to know more so feel free to add any comments if you have the time!
1/5
TrustpilotAvoid
Terrible communication with clients. Constant false promises and lies. Would not recommend
4/5
GoogleThe company is very helpful and resourceful, always willing to attend to matters arising. I would recommend them without hesitation.
5/5
GoogleI have always found the Team at Freeman Forman Heathfield Branch to be extremely helpful and knowledgeable
5/5
GoogleRating only, no written review.
Thank you for your 5* review Sandra!
2/5
GoogleVery poor
Hello, I would like to encourage you to contact us via emailing review@countrywide.co.uk, as we take all comments seriously. Kind regards, Scott, Customer Relations
5/5
GoogleRating only, no written review.
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
