Trusted Agent profile · Heathfield
★★★★★
175 reviews across 2 platforms
The Mews, Station Road, Heathfield, TN21 8LD
Part of Freeman Forman, see every office.
Freeman Forman's office in Heathfield, at The Mews, is rated 4.3 out of 5 across 175 reviews on two platforms, including 137 Google reviews rated 4.6.
Every review we hold for the Heathfield office, from every platform, shown as written. First names only.
5/5
GoogleI recently used the lettings department to help me find and secure a flat in Heathfield. The whole process was simple, and the support from the staff was excellent. Thank you very much.
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotComplete disregard for people trying to…
Complete disregard for people trying to buy a home. Never reply to emails even when I contacted another branch to avoid talking to a specific sales agent as we was not getting any response from “Jena” I asked to speak to a new agent as the lack of response from them resulted us in losing the home we wanted I couldn’t be more disappointed in this company. My mortgage broker never got reply’s totally unprofessional was his words. Good luck to anyone who has to deal with them.
5/5
GoogleI have been dealing with Freeman Forman lettings team, and the team are great! so friendly and approachable. Always on hand to answer any questions i have.
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotAbsolutely Shocking never again
Absolutely Shocking. Me and one of my friends rented a house through them a year ago! We used the uckfield branch and I can honestly say they were awful. After we both left the house it had taken them 3 months to give us our deposit back. They didn’t answer our phone calls or emails until we told them we had a letter to take them to court. Funnily enough we then got our money! I must say Janine Spofforth for a lettings manager you are awful at your job. We also felt we were taken advantage of as we are young and it was our first house. I will never use them again. Lesson learnt
1/5
TrustpilotMisrepresentation of Fact
Freeman forman listed my late Mother's property upon their website and displayed it in their window as "Sold". In fact the sale had nothing to do with them, it was successfully negotiated by another local agent. All requests to remove this were ignored despite phone calls, an email and a visit to their office. This was clearly a misrepresentation by Freeman Forman.
5/5
GoogleAll the staff that handled the sale of my late mother’s house had a faultless, professional attitude keeping me fully informed throughout the process. I would definitely use them again for any property purchases or sales.
Thank you for your brilliant 5* review. Kind regards, Lucy, Customer Relations.
1/5
GoogleReally bad. Wouldn't reply when put offer in of asking price, then when I finally did hear something back they said they're letting a few people put offers in. They let the property to someone else like it was an auction
5/5
GoogleExcellent local knowledge from the team at Heathfield as well as great customer service. Each person involved with our sale and purchase was a 10/10 and we wouldn't hesitate to recommend them!PositiveResponsiveness, Professionalism
Thank you for your wonderful 5* review of our local team. Best wishes, Scott @ Customer Care
5/5
TrustpilotFriendly and professional
Friendly and professional, Freddy and the rest of the team were all brilliant. Quick to update you, always on the end of the phone to offer support and advice. They really do provide a brilliant service. was able to view and purchase this property in less than two months which is amazing. Highly recommend, Best in town by far!!!
5/5
GoogleSophie Chenary from the Heathfield branch has been incredible through out our whole process. Highly recommend!
Thank you for your wonderful recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI had to sell my parents house following their passing. This process was made very easy and painless. Thank you so much.
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleFiona, Sophie and the whole team looked after my house sale with high attention to detail and compassion. Thank you to all.
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleIncredibly helpful, quick response to emails, and considerate of my phone phobia. I currently rent with this agent, and the staff member I dealt with (Lisa) made the digital paperwork an easy experience. Would certainly recommend.PositiveResponsiveness, Professionalism
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleHad a great experience using Freeman and Forman for the sale and purchase of our property, Sophie always went the extra mile to get things done, cheers Sophie!PositiveResponsiveness, Professionalism
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleRebecca Lee showed me around a property and answered all questions professionally and quickly
Thank you for your amazing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleExcellent personal service provided by Sophie nothing was too much trouble, good communication and chasing of all parties involved made sale and completion very smooth. Thank you to the Heathfield Branch would definitely recommend.PositiveResponsiveness, Professionalism
Thank you for your amazing recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI have used Freeman Foreman (Heathfield) twice to find tenants for a detached house in the countryside. In both cases they found the tenants very quickly. They did a very good job of assessing the people and in both cases I ended up with great tenants who pay on time and are very little trouble. I like the fact that Freeman Foreman are very picky and ensure all the T's are crossed and the i's dotted.
5/5
GoogleGreat free mortgage advice from Becky and great service from Sophie, both did their best to help us try and find a house! Would recommend and use again.
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
4/5
TrustpilotWe bought the property through them
We bought the property through them, appreciate there help and communication, although could be a bit more faster in replying.
5/5
GoogleIn a tough market Freeman Forman were brilliant. The communication was excellent and everything went smoothly. Definitely recommended.PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat agency, simple, clear and to the point.
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat service, super helpful and very good at communicating.
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI used Freeman & Forman at the end of November and they were extremely helpful in getting me into my property.PositiveResponsiveness, Professionalism
Thank you for taking the time to leave us this great 5* review. Kind regards Lucy, Customer Relations
5/5
GoogleVery profesional and efficient. Have been working with them for many years now, a really nice team to deal with.
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