Freeman Forman Heathfield reviews

★★★★★ 1/5

Trustpilot

Tactical bullying border lining illegal & corrupt liars

Claire and Rebecca what a tag team (Criminal really) Prior to my offer being accepted on a property on Heathfield Road i was basically forced by Claire (Who was dealing with the purchase) into speaking with Rebecca (Their Own Mortgage Broker) I had my own broker already and advised that i could send my mortgage in principle agreement across, however i was told by Claire that the seller would only consider my offer if i was approved by their own broker first, as this would help strengthen my offer, so I spoke to Rebecca. Received a call from Claire advising that the seller had accepted my offer and congratulated me and requested my documents which I uploaded on to two portals. I also received a call from Rebecca congratulating me. All was going well, my property so I thought, until I advised that I had chosen to use my own broker. The next day i received a call from Freeman Forman (Countrywide) office, advising that the seller has now accepted another offer and whole heartedly decided to go with the buyer and that an increased offer from myself is not an option. I was originally told the other offer was not proceedable and the seller preferred my position which is why they accepted my offer and put Sold STC on Rightmove at Midnight on the 24.05.23 following my offer being accepted. Basically, because I didn't use the Freeman Forman (Countrywide) internal broker the seller promptly changed their mind and accepted another offer from someone who was not proceedable. This is poor practice, disgusting, unprofessional and embarrassing behaviour, all because i used my own broker. I hope the seller did get more money but in truth they probably got told that i pulled out of the purchase. Contacted the seller and as thought they were unaware that i was told that i couldn't increase my offer. Oh dear. so if you dont use a Freeman Forman (Countrywide) Broker the deal doesn't happen. They also requested money upfront for info. I await an email response but won't hold my breath, i have to do this before reporting these companies to The Property Ombudsman. Manager Greg is also a liar just so that people are aware, trying to cover up for his team and blatantly lying. So unprofessional.

Barry · 26 May 2023

★★★★★ 5/5

Google

Ed and Chloe got us the house of our dreams. Listened to what we needed and then provided the perfect place. Negotiated things we needed with the landlords. We love our new home! Thank you.

Michael · 16 December 2025

★★★★★ 1/5

Trustpilot

Hawkhurst Freeman Forman

From the very start, this estate agent overpromised and underdelivered. In 9 weeks, we have had just one viewing, and even that seemed questionable. It only happened after we expressed how unhappy we were with the lack of progress, and the conversation ended with: “Give us the share as we have so much interest.” We agreed, yet no interest at all followed. The manager, Charlie, made numerous promises of contacts with “potential interest” and used misleading sales tactics to get us on their books. We were persuaded to give them sole selling rights and even to hand over the shared ownership element of our home, supposedly because they already had buyers lined up, which, in reality, they did not. They pressured us into signing manipulative 16-week sole agency contracts, knowing they had no genuine options to sell. If there had been any real intention to sell, such lengthy contracts would not be necessary. This feels designed purely to advertise their company via our property and pad out their portfolio, rather than genuinely work to sell our home. We do not believe the staff in the Hawkhurst branch have enough experience in the industry, and they appear poorly equipped to deliver a professional service. We explained to Charlie the importance of honesty and the urgency of our sale. More promises followed, but no action. In the first week, one representative even laughed about another property agent taking six weeks to get us a viewing, saying they would defiantly get us more than 1 viewing, and sadly, they did not .. with no viewings for much longer. Overall, the experience with the Hawkhurst branch has been frustrating, misleading, and unprofessional. We feel our time has been wasted and our trust abused. Based on our experience, we cannot recommend this agency.

L · 9 August 2025

★★★★★ 5/5

Google

Excellent service with a particularly challenging purchase. Special thanks to Katie you were amazing.

Terry · 25 February 2025

★★★★★ 5/5

Google

Chloe and the team have been great !!! The rental has gone all smoothly I highly recommend them

Benjamin · 27 December 2024

★★★★★ 5/5

Google

Big thank you to Amy & Rebecca for all the help getting us moved into our property. They managed to sort Queries and got information for us very quickly! Thank you! Luke & Annie 💜 …

Annie · 14 February 2024

★★★★★ 1/5

Google

Dreadful Estate Agent. Overpaid for the poor service received. When listed all we weren’t happy about, including witnessing one of their negotiators leaving people viewing our property in the bungalow UNATTENDED whilst they showed others the garage, and asked for a reduction in the fee we were point blank refused…they may have good reviews on here but check Feefo they have 50% ONE STAR reviews!!! Typical corporate couldn’t care less attitude!

Christine · 2 October 2024

★★★★★ 1/5

Google

What ever you do - do not got to Rebecca the mortgage advisor!! We went to her last year to renew our mortgage. She kept pushing for us to pay £600 for this scheme where we don’t pay any fees for future mortgages. We paid. A week later …

Samantha · 16 July 2025

★★★★★ 5/5

Trustpilot

Unbelievable staff

Where do I start. This well established estate agent. Have gone above and beyond. I'm not one to write a review. But if it wasn't for all the hard work. Dedication from the unbelievable staff at freemanforman then we wouldn't had the chance to move into our new house. All the staff are lovely. Rellay polite. Most importantly they work constantly hard to get things moving and done. Thanks again to everyone at freemanforman.

Denis · 9 September 2025

★★★★★ 1/5

Trustpilot

Heathfield branch

What ever you do - do not got to Rebecca the mortgage advisor!! We went to her last year to renew our mortgage. She kept pushing for us to pay £600 for this scheme where we don’t pay any fees for future mortgages. We paid. A week later she’s telling us she can’t get us a mortgage! She would ignore all our calls and emails. So we decided to go independently and got our mortgage straight away! We continued to contact her for our £600 back as we received NO SERVICE from her to which she kept ignoring us! My partner has been going backwards and forwards with someone her office for around a year now ,who also agreed this was wrong, has now told us they’re not giving us our money back! Might I add we are two grieving parents that had not long lost our child at that time and she knew and met them the last time we’d met her. Praying on the vulnerable and conning them out of their hard earned money! Absolutely disgusting you should be ashamed!

Samantha · 24 June 2025

★★★★★ 5/5

Trustpilot

Fantastic service from start to finish.

Fantastic service from start to finish. Stuart Smith was just amazing and we couldn’t have done it without him. I was helping my elderly parents sell their home from 500 miles away to move up with us. Stewart’s help was invaluable. We requested viewings by open day and it was done. Stuart stayed all day and was such a support to my elderly and slightly confused parents. Everything was explained to them fully. Stuart was literally on hand from marketing to completion. He drove miles out of his way on many occasions to assist with paperwork.. Thank you to the whole Freeman and Foreman team for your professionalism and for all the little extras you did for us.

Customer · 17 December 2022

★★★★★ 1/5

Google

I can’t speak to the sales team but the lettings team is The Worst. I paid about £200 a month in fees to Freeman Forman to manage a rental property several hours away. They found terrible tenants who trashed the house and who caused …

Liz · 16 July 2025

★★★★★ 5/5

Google

The quality of service was excellent and the team work really well together to get the best results. We were always kept updated of feedback from potential buyers and ultimately the progress of the sale and in our case the purchase as well. Thank you to Greg, Darryl and all the team who are outstanding.PositiveResponsiveness, Quality, Professionalism, Value

Helen · 14 June 2021

★★★★★ 5/5

Google

Freeman Foreman were excellent throughout the whole process of selling our home. Sophie communicated with us at every step of the process and kept us at ease! This is our second time of using Freeman and I can’t recommend them enough.

Miranda · 14 June 2023

★★★★★ 5/5

Google

Very impressed with the professionalism of the staff at this particular branch. Daryl was particularly helpful. We didn’t think it was going to be possible to purchase last year given the issues with Covid but the staff made it happen and it really was relatively smooth from start to finish. I highly recommend them.PositiveResponsiveness, Quality, Professionalism

Samantha · 14 June 2021

★★★★★ 5/5

Google

Sold my house very quickly. All the staff are welcoming and friendly. My agent Sophie was professional and helpful and Greg the manager was always on hand if she was unavailable . I would definitely recommend them.

Richard · 19 July 2023

★★★★★ 5/5

Google

The team have been excellent throughout, especially Sophie who kept us informed and up to date at all times. The whole team worked very hard to get everything organised efficiently. They always returned calls on time and responded quickly to emails. Highly recommend to anyone selling a property.

Victoria · 14 June 2022

★★★★★ 5/5

Google

Rebecca has been very helpful in trying to find me a rental property. She listens to what we want and does her best to find good matches. She is very personable and engaging.

Richard · 17 October 2023

★★★★★ 5/5

Google

A massive thank you to Amy and Rebecca for all the help in finding me and my family our forever home and the amazing communication throughout

Bertty · 16 December 2023

★★★★★ 5/5

Google

Thank you so much to Amy for all your amazing help on finding me a new home after never renting before. Highly recommend!!

Ellie · 14 February 2024

★★★★★ 1/5

Google

Freeman forman listed my late Mother's property upon their website and displayed it in their window as "Sold". In fact the sale had nothing to do with them, it was successfully negotiated by another local agent. All requests to remove this were ignored despite phone calls, an email and a visit to their office. This was clearly a misrepresentation by Freeman Forman. Freeman Forman's response is a further illustration of their incompetence. I have already emailed them together with phone calls and a visit to their Office. FREEMAN FORMAN HAVE NOT SOLD THIS PROPERTY, why are they advertising on their Website and Window display that they have?, they have not even conducted any viewings and no longer hold the Keys. The only way to remedy this is for Freeman Forman to apologise and to amend their records.

Tim · 14 June 2023

★★★★★ 5/5

Google

Really happy with the whole team at Freeman Foreman who supported with the sale of my flat. Very welcoming and professional. They gave me great advice from the start with how to value my property and how to present it. I immediately felt like I was in good hands. The sale was a tricky process (due to other parties) but the team were really helpful, always quick to respond, chased others when needed and kept me updated regularly. Couldn't have asked for more. Thank you!

Jodie · 14 June 2023

★★★★★ 5/5

Google

Greg, Sophie Cox & Sophie Chenery were all very good, right from the valuation to the sale, would highly recommend Freeman Foreman.

Richard · 14 February 2024

★★★★★ 5/5

Google

Thank you so much to Amy and Becca on your excellent customer service, and for finding us the best family home

Lindz · 14 February 2024