Savills Lettings Surrey reviews

★★★★★ 5/5

Google

Alastair Mercer at Savills Guildford was an absolute pleasure to deal with throughout our buying process. Not just with the sale but with his incredible help and support with pushing through the Conveyancing process from start to finish in 6 weeks. Alastair really restores faith in Estate Agencies which can sometimes receive a bad rap, what a true professional. Thanks again.

Bob · 21 June 2020

★★★★★ 5/5

Google

Shoutout to Louis at Savills, he was very helpful and made the move very easy, he explained everything well and was always willing to help. I would definitely recommend him.

Saqib · 21 February 2024

★★★★★ 5/5

Google

We had a fantastic experience purchasing a property marketed by Savills. Matthew Addison-Smith went out of his way to support us throughout the process and made what was a stressful experience more straightforward. This was particularly true as the first property we were in the process of purchasing via Savills unfortunately didn’t work out (although Matthew did everything he could to avoid this despite not being within Savills’ control), but we were lucky enough that Matthew was also marketing another property nearby that was perfect for us. He offered frequent, frank advice - was always available on the phone or email and was our go-to over both our selling agent and our solicitor (he was even the first person to let us know we’d exchanged!) I’d highly recommend Savills (particularly Matthew) if you’re selling (and, if you’re lucky enough to have him as an agent when you’re buying).

Rebecca · 21 June 2022

★★★★★ 5/5

Google

Matthew and the team at Savills Guildford secured our dream home with fantastic communication, problem solving, and general outstanding service throughout. We're enormously grateful!

Ryan · 22 March 2024

★★★★★ 5/5

Google

Very pleased with Savills service throughout the buying process, which minimized the stress levels! Particularly pleased with the personal care and attention from Ed who smoothed a number of minor bumps in the process.

Luc · 23 August 2025

★★★★★ 5/5

Google

After a long and unsuccessful journey with a local agent, we have recently sold our house in Haslemere through Savills Guilford. We chose them as they seemed to have sold a lot of houses locally, and attracted buyers from London as well as …

David · 16 April 2025

★★★★★ 1/5

Google

Terrible! Been trying to arrange a viewing, made 4 calls and sent an email. Still nobody bothered to call me back. No wonder the property hasn’t sold!

Mike · 16 October 2025

★★★★★ 5/5

Google

We were very impressed with the way that Savills handled the sale of our property from the initial planning to the ultimate sale. Alastair and Ed quickly had the viewing appointments lined up, literally within minutes! They handled each of …

Paul · 16 May 2025

★★★★★ 5/5

Google

We dealt with Lee Shipp for our recent purchase in Worplesdon and he has been professional, efficient and good humored throughout. Issues were dealt with promptly and his communication between the vendors, the solicitors and ourselves was excellent. I wouldn't hesitate to recommend Lee and the team at Savills.

Feena · 21 June 2021

★★★★★ 5/5

Google

As a first-time landlord, we really appreciated George Duff’s professionalism and expertise when helping us with the process of letting out our flat to the right tenants at our desired price. From the get go, he gave us great advice and really supported us throughout the whole journey. The communication between us was great, if we had any queries about anything, he would always be quick to respond and answer accordingly. We would 100% work with George again and would highly recommend Savills!

Angeline · 21 June 2023

★★★★★ 5/5

Google

Sevills in general and Matthew in particular were highly professional during the purchase. Documentation was well-managed, Matthew was personable, available and helpful throughout the process and was also proactive in getting things moving to meet a short deadline for completion.PositiveResponsiveness, Quality, Professionalism

David · 21 June 2022

★★★★★ 5/5

Google

Matt has been a real help on the journey of purchasing my new home. I felt I could call him when ever input was needed, he was always there to support the process, very knowledgable and experienced. Definitely eased the process.

Pam · 21 June 2022

★★★★★ 5/5

Google

Our house sale had many twists and turns, but was successful, when the market was very turbulent. Matthew Addison-Smith was very supportive throughout the whole process, providing advice, pro-actively chasing things up and getting the sale back on track when things were particularly difficult. He has also been really helpful post sale, going above and beyond to support us. Thank you Matthew.

Clare · 21 June 2023

★★★★★ 5/5

Google

Matthew was very helpful throughout, keeping good communications open amongst alll parties. This enabled rapid exchange and completion.

Ciaran · 22 March 2024

★★★★★ 5/5

Google

Ed, Lee and Alistair were such a pleasure to work with. Even when things got rocky with the sale of our house, they kept a cool head and gave such good, proactive advice. I really feel they earned their commission and were invested in us and our move. I can’t thank them enough, we’re in our dream home thanks to them!

Miranda · 21 June 2023

★★★★★ 5/5

Google

Our experience with Savills and Lee Shipp in particular has been nothing but positive. Lee was informed and professional; he supported the process thoroughly from start to finish and was a pleasure to work with. Thank you Lee!PositiveResponsiveness, Professionalism

Kirsten · 21 June 2022

★★★★★ 5/5

Google

The staff were consistently helpful and polite throughout the process, getting us the property we wanted in a short timeframe.

Daniel · 9 November 2025

★★★★★ 4/5

Google

Matthew Addison Smith is a good estate agent who helped us with our off market purchase. He took time to understand our requirements and found us the right property. Matthew supported us through a very protracted sale process with a challenging vendor giving regular updates, responding promptly to communications from us and providing insight to the vendors changing situation.

Sarah · 21 June 2023

★★★★★ 2/5

Google

Would not recommend. Very slow reaction from Property management, and zero tenant interest protection while rent is over

Kirill · 9 November 2025

★★★★★ 5/5

Google

Working with Beth has been a breath of fresh air from the very first contact. She treats us like valued customers, even though there is always a balancing act to be performed between the needs of the landlord, the agency and the tenant. She has been both supportive and very responsive to our needs, questions and requests. Thank you so much Beth from both of us for helping us achieve our goals. We would recommend Beth at Savills without reservation!

Graham · 22 June 2019

★★★★★ 5/5

Google

Clive Moon at Savills, Guildford found us a buyer for our home before the property was marketed. Clive was very professional and understanding when matters became complicated by both ours and the buyer's timing needs. However, when it appeared that the sale was falling through, Clive was extremely determined to resolve matters and he worked very hard on both parties' behalf to bring the exchange back to fruition. I would definitely instruct Savills on our behalf again and would thoroughly recommend them to friends.

Adele · 22 June 2019

★★★★★ 5/5

Google

Matthew at Savills has been extremely helpful throughout the whole process liasing with the various people involved and suggesting who may help on more than an occasion. We higly recommend Matthew.PositiveResponsiveness, Professionalism, Value

Carlo · 25 August 2022

★★★★★ 5/5

Google

We had the pleasure of working with Lee Shipp at Savills to find a home in Guildford. Lee was instrumental in helping us understand the market in Guildford, the wider market trends and really took our specific needs into account when making recommendations for houses to view. His approach and that of his colleagues when we called the office was always professional and felt like a partnership to help find the right fit for both us and the seller.

Mark · 22 June 2019

★★★★★ 5/5

Google

A fantastic experience with Savills, Guildford. I couldn’t have asked for a better experience when buying my property with Ed at Savills. He was professional and extremely knowledgeable about the property and more importantly the village I was purchasing the house in. Supporting me through the offer process and seeing it through to completion, he even went above and beyond and stepped in when my own estate agents weren’t supporting with my sale. Ensuring the sale went through without any hiccups. Communication is key and this has been outstanding with Ed. Can’t recommend Savills highly enough, nothing has been too much trouble. I will certainly be selling through them in the future! Thank you so much Ed.PositiveResponsiveness, Quality, Professionalism

Lucy · 25 August 2022