Trusted Agent profile
★★★★★
156 reviews across 1 platform
9 Clarence Street, Staines, Surrey TW18 4SU
Martin and Co's Surrey office at 9 Clarence Street is rated 4.9 out of 5 across 156 reviews on 1 platform, including 156 Google reviews rated 4.9. Checked 9 October 2026.
Every review we hold for the Surrey office, from every platform, shown as written. First names only.
5/5
GoogleAGENT: Alex Overall- excellent Made effort to show available properties upon walk in, And made time to arrange viewing same day. Pleasant and friendly all information given on same day and was not pushy and salesy. Gave a really good first impression the lettings agency. Also helped further down the line to get issues resolved and but tenants at ease. Thanks Inez &james.
5/5
GoogleI advise you to deal with this office and with Jasmine. It's wonderful in every sense. Thank you very much.
5/5
GoogleWe were introduced by a friend to Martin & Co and wished we knew them back in 2019. Outstanding services from day one, exceptional team to do business with, Thank you Doreen.
1/5
GoogleAvoid this agency! I recently had the unfortunate experience of working with Martin and Co, and I must say it was one of the most frustrating and disappointing encounters I've had in the real estate industry. From start to finish, the entire process was marred by incompetence and a complete lack of professionalism. Firstly, communication with Martin and Co was abysmal. Furthermore, their lack of attention to detail was evident throughout the entire transaction. From incorrect paperwork to missed deadlines, it was clear that the Martin &Co was either careless or inexperienced. This lack of professionalism only added unnecessary stress and complications to an already complex process. To make matters worse, the Martin &Co seemed more interested in their own commission rather than prioritizing my needs as a client. Overall, my experience with the Martin &Co was nothing short of a nightmare. Their lack of professionalism, poor communication, and disregard for my needs as a client left me feeling frustrated and deceived. I strongly advise anyone considering working with this agency to look elsewhere for a more reliable and competent estate agent.
5/5
GoogleFive stars to all the superstars in Martin and co. I have been renting with them for more than five years. Whenever I needed help and support, they were always there. I highly recommend them .
Dear Shephy, thank you so much for your very positive review. I am sure that both Lynn and Imran will be delighted to get the positive feedback of their hard work.
5/5
GoogleDoreen and the team are amazing, from the very first phone call to enquire about the property up to viewing and moving in, such a good friendly experience throughout, we highly recommend…Steve
5/5
GoogleI’ve had a pleasant experience interacting with Martin & Co, everything from search for a property to setting up all services in a week.
Thank you very much Amar. We are so pleased you moved in fine.
5/5
GoogleMe and my partner recently bought our property through Martin & Co. I must say the service that we've received from Owen was outstanding. From the day he showed us the property till the day we got the keys, he has been amazingly good, guiding us throughout. I would strongly recommend using Martin and Co.
5/5
GoogleMartin and Co Staines have been our letting agents for several years. Joy Cook and her team are very supportive and have done a great job over this period - particularly when we have had to change tenants. Rebecca is always helpful and "goes the extra mile" whenever issues need sorting. Doug and Dorothy
5/5
GoogleI contacted Martin & Co after being let down by my previous agency. Really happy with the service provided by Doreen Rose, who followed up all actions promptly, kept me informed regularly, and had my flat rented in no time with a better monthly rate.
Thank you Stephen for taking the time to write the review for us. Thanking you for your business and support.
5/5
GoogleAlways on hand to help with any issues over 4 years of renting. Maria was a very professional and helpful property manager. Even the owners Joy and Trevor drove from Ascot to Egham late at night to assist us when we locked ourselves out! You can rent from here with confidence!
5/5
GoogleThe 5 star experience I got from start to finish at Martin & Co ,was all down to the friendly and totally professional way that Rebecca Willsher went about her business. She was extremely patient with me, and would constantly give me feed back. Thanks once again !!
5/5
GoogleMartin and Co have always helped me over the years and supported me as a landlord. Doreen has worked with me to resolve issues quickly, and her knowledge on lettings is brilliant and gives the best possible advice.
Thank you Hamood for taking the time to write this review for us.
5/5
GoogleWe needed a company that could handle all aspects of renting and looking after our property as we live overseas. Joy and her team certainly did that for us and more. Maria especially went above and beyond for us. Very professional and reliable service. Would definitely recommend
5/5
GoogleAs a landlord I have found that the quality of service has been excellent, especially since Doreen Rose took over the business. They deal with issues with minimum of fuss and bother, and they respond efficiently to my inquiries. Well done team, keep up the great work!
Dear David, your review is very much appreciated. Thank you so much for taking the time to write it for us.
5/5
GoogleWe have received exceptionally thorough and thoughtful support from Maria. Her experienced and wise advice is absolutely invaluable. Everything is handled in a timely manner with a wise, graded response appropriate to the situation.. An excellent manager and a credit to the enterprise
5/5
GoogleWe moved recently with them and I must to let everyone know that they were super efficient but expecially Dooren, who help us to pass over any dificult situation. Thanks again Dooren for your support.
Thank you Carlos for taking the time to write this review for us.
5/5
GoogleAmazing team! Both Doreen and Imran have been of great help and with an amazing patience. They have been all hands on and moved very quickly to help me find my new home. Very grateful
Thank you Mia for taking the time to write this review for us. Your positive comments are very much appreciated.
5/5
GoogleWe have been working with Martin & Co Staines for over a year, they work very hard and are dedicated to delivering a top class service to their clients. We would highly recommend this letting agent to anyone looking to sell or let their property.
Thank you Matt for taking the time to write this review for us.
5/5
GoogleMe and my partner have recently moved to Staines-upon-Thames and with the help of Doreen we had managed to find somewhere to rent that suits our exact needs. Her vast experience and expertise of the area made the process far smoother than ever expected.
Dear Ellise, thank you for this lovely review, we really appreciate you taking the time out to do this.
5/5
GoogleDoreen Rose, the new owner as of 1st May 2021, has turned everything around at Martin and Co. Staines! I’ve been renting through this location for over a year and felt largely ignored by the estate agents before her management. Previously, communication was difficult and non-responsive, maintenance requests were ignored or getting them actioned required constant prodding on my part, and I was at one time without a boiler and hot water for more than two weeks. The previous management did not care. Doreen’s management has changed ALL of this! She stays in contact and keeps communication open, clear, and timely. Maintenance requests are acknowledged within an hour and she follows up by the end of the day to ensure I am informed with what actions are being taken. I now feel valued as a tenant! Doreen’s management shows that she cares about providing excellent service and a wonderful experience for her clients. I am now very happy to be a Martin and Co. tenant!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleHave been living in one of their properties for more than a year now and was never disappointed with their service.Excellent and immediate action taken for all the issues that comes up relating to the property .Many thanks to Abbie and Maria.Good job !!!!
5/5
GoogleHave been renting property through Martin & Co for four years now and i can honestly say that the service and communucation have been excelent! Everyone is very friendly and always willing to help. I will strongly recomend this letting agent to anyone.
Dear Greg, thank you so much for taking the time to write this lovely review. This is very much appreciated by all the team.
5/5
GoogleDoreen Rose, the new owner as of 1st May 2021, has turned everything around at Martin and Co. Staines! I’ve been renting through this location for over a year and felt largely ignored by the estate agents before her management. Previously, communication was difficult and non-responsive, maintenance requests were ignored or getting them actioned required constant prodding on my part, and I was at one time without a boiler and hot water for more than two weeks. The previous management did not care. Doreen’s management has changed ALL of this! She stays in contact and keeps communication open, clear, and timely. Maintenance requests are acknowledged within an hour and she follows up by the end of the day to ensure I am informed with what actions are being taken. I now feel valued as a tenant! Doreen’s management shows that she cares about providing excellent service and a wonderful experience for her clients. I am now very happy to be a Martin and Co. tenant!PositiveResponsiveness, Quality, Professionalism
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Martin and Co's Surrey office has 156 reviews across 1 platform: 156 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Martin and Co is rated 4.9 out of 5 across all 156 reviews, and 4.9 out of 5 on Google from 156 reviews, checked 9 October 2026.
Martin and Co, 9 Clarence Street, Staines, Surrey TW18 4SU.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.